Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne NE17 7PL
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9.8 99 Reviews
  • Derwent Care Home, Newcastle upon Tyne
Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated en-suite bedrooms.

Each floor has its own dining area and lounge spaces where residents can choose to relax. Residents and their visitors also benefit from a bright and uplifting conservatory, leading onto a secure balcony, with beautiful views over the valley.

In the local village, there is a regular bus service that commutes to nearby Consett, Newcastle city centre and the local Metro Centre which is one the largest shopping centres in the northeast. The village also has a post office, hairdressers and barbers, church (who the home work very closely with), a community centre and an Italian restaurant.

The GP surgery is situated along the road from the care home and they offer resident’s a weekly ward round as part of their service.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Baron (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (45)

Derwent Care Home Reviews (99)

9.8

Derwent Care Home has a Review Score of 9.8 (9.779) out of 10, based on 45 reviews in the last 2 years.
Over all time Derwent Care Home has 99 reviews.

Overall Experience
  • 85
  • 13
  • 0
  • 0
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Date Published
  • 99
  • 26
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  • 45
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Reviewer Connection to Derwent Care Home
  • 34
  • 13
  • 10
  • 9
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
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  • 2
  • 2
  • 1
  • 1
  • 1
Total of 99, showing 1-20
Review from C M (Grandson of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very helpful and welcoming staff who are always on hand to support families and their resident.


Always a great experience and my grandmother always speaks highly of the friends staff and how helpful they are especially with a cup of tea in the afternoons.


Gives myself peace of mind knowing they

are providing an excellent level of care and service to loved ones. Highly recommend
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Review from J P (Respite Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have come to Derwent for respite. Everyone has been lovely & friendly both residents and staff. I have enjoyed all my meals. I will definitely be coming back.
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Review from D M (Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at the care home. I have been here over a year. The care staff are very good. Staff are excellent.
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Review from A M (Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently moved into Derwentand could not have been more welcomed. All the staff are lovely and nothing is a bother. Very happy I have come to live at Derwent.
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Review from J A (Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Derwent Care Home for a few weeks. The meals are good. I get well looked after. The staff are great.
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Review from Georgina C (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a warm and welcoming atmosphere and the residents are well cared for. Facilities are excellent and staff are helpful.
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Review from R T (Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at Derwent Care Home for 8 years now, in this time I have gained a lot of confidence in myself and made lovely friends. I enjoy going to weekly bingo with residents, and enjoy the activities. I also enjoy good crack with the staff, they are always approachable when needed with
anything.
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Review from William F (Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoy living at Derwent Care Home. The care is very good.
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Review from John B (Son of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to you in February 2025. I would just like to thank all the staff
for all the help and support that has been given to my mum. All the staff are always very helpful, friendly and always treat mum with kindness and respect. Many thanks.
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Review from V D (Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident at Derwent care home. I get well looked after. The meals are lovely. Staff are great and I have made some good friends.
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Review from N H (Daughter-in-law of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been to Derwent for a period of respite care and loved it. We were impressed by the lovely atmosphere and how much the staff care about what they do, everyone was very welcoming, the management were very helpful and informative. Would definitely recommend and use the home again.
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Review from J W (Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My bedroom has a beautiful view. The care staff are very good.
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Review from Roy K (Brother of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been living in the home since November 2024. Firstly on a temporary basis and has been made permanent in January 2025. She settled in from the start and has been very happy and content in fact I haven't seen her so happy for a lot of years. I believe this is due to the companionship of
the staff and their attention have contributed immensely to her wellbeing. I myself have found the staff outstanding and any little niggles however small have been sorted straight away. The Manger is very approachable and friendly and is always available to chat to me about my sisters welfare, also her Assistant is very helpful. All the staff are exemplary and are an asset to the company.
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Review from Susan S (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not fault this beautiful home. The dedication of the full team from management to care is excellent. The manager and deputy have gone above and beyond to make my Mam welcome. Her care is faultless - Thank you team Derwent, I will be forever in your debt.
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Review from L M (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff for the care and kindness that they have provided for my dad during a recent illness. They have looked after him so well, and have encouraged him to eat and given him multiple food choices to tempt him when he had no appetite.
They have also tried to keep his spirits
up, and have been very sympathetic as well, and have kept me well informed about his progress.
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Review from H G (Granddaughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana has been a resident in this care home for a few months now and she's has had best care I could ever ask for, every member of the staff are fantastic and very helpful.
My nana is now thriving in her new environment and I feel very comfortable in the knowledge that she is safe and well.
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Review from J I (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Derwent for over a year now and I cannot praise the home enough, as a family we were apprehensive about putting him in care but he has thrived. The staff are wonderful the home is well presented, clean and there is always something going on, he loves it. There is always support
from the staff and management, we would highly recommend this home.
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Review from C M (Grandson of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana has been in Derwent care home for some time. The manager and deputy are really helpful a d the staff go above and beyond for my nanna. It's a great feeling knowing she is getting well looked after the staff are amazing. Thank you all
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Review from S R (Grandson of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been in Derwent Care Home for a year now & has settled in really well. She has a great relationship with all members of staff who are all very caring, sympathetic, happy & professional in their roles. Meals at Derwent are excellent with great choices to chose from. My grandma loves joining
in with activities within the home, which are amazing, going out for walks, bingo, games, arts & crafts, having herself a dance when singers come into the home. The home is very clean & tidy, Can't thank all the staff enough for the care my grandma receives would highly recommend Derwent Care Home to anyone.
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Review from S H (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam had a fall at Derwent, badly cutting her head and elbow. As the fall happened during the night, I wasn't on hand to take responsibility, but the care she received was wonderful. A staff member accompanied mam to the hospital and stayed with her during the night until her discharge. Staff have also
been so kind to mam regarding the follow on care, arranging district nurses and paramedics when required. Each member of staff I have had contact with has been informative and respectful, especially the member of staff who has made temporary arrangements for mam to receive support from the appropriate GP practice.
Reply from Julie Baron, Home Manager at Derwent Care Home

Thanks for your review. We're delighted that you have had such a positive experience with our care team, and always strive to provide the very best care support for both residents and their families. We will pass your kind words onto the team.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Derwent Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Derwent Care Home is calculated as follows: ( (444 Excellents x 5) + (66 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 529 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Derwent Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Julie Baron

Job Title: Home Manager Joined: 2024

We would like to introduce Julie Baron as the Home Manager at Derwent Care Home. Julie has excellent experience in the health and social care industry and brings with her a wealth of knowledge in the sector. We are delighted to have Julie leading our fantastic team at Derwent Care Home, and looking forward to seeing the impact she makes on the home.

Frequently Asked Questions about Derwent Care Home

What types of Care is Derwent Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Derwent Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Derwent Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Derwent Care Home to the centre of Newcastle upon Tyne?

9.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Derwent Care Home to verify any information. View our terms and conditions. Derwent Care Home has an Enhanced Service - more info.