Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne NE17 7PL

Derwent Care Home, Newcastle upon Tyne, Durham
Derwent Care Home, Newcastle upon Tyne, Durham
Derwent Care Home, Newcastle upon Tyne, Durham

Derwent Care Home is situated between two churches in a rural setting in the picturesque Derwent Valley.

The care home offers residential care, dementia care and respite care.

The modern and spacious home, located over three floors, has forty-five purpose built and attractively decorated en-suite bedrooms. Each floor has its own dining area and lounge spaces where residents can choose to relax. Residents and their visitors also benefit from a bright and uplifting conservatory, leading onto a secure balcony, with beautiful views over the valley.

Derwent Care Home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

Group: Mariposa

Person in charge: Kim Chambers (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Derwent Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Derwent Care Home has a Review Score of 9.7 (9.686)

The Review Score of 9.7 (maximum of 10) for Derwent Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Derwent Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.686 for Derwent Care Home is calculated as follows: ( (111 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 153 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Derwent Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Derwent Care Home?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Derwent Care Home

  • Daughter of Resident/Service User
    6
  • Granddaughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My mother transferred here from another home because of its closure. She was three months short of her hundredth birthday which was a big move for her and the staff were very kind and made her most comfortable.
She enjoys her time and she is becoming used to her new carers which is a great comfort to me.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so happy in this lovely home and the lovely staff and the lovely handyman and manager and staff. This home is near to perfection as can be.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have just been to visit my grandad and it is the first time I have been in since the refurbishment and it is beautiful, what a difference from before.
Staff very smart in new uniforms.
I was made very welcome with tea and biscuits in the conservatory. My grandad was very happy in the lounge with his magazine and music playing in the background.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandad is very well looked after by the staff here. I am always made to feel welcome by the carers. The home is always clean and tidy and always looks nice. It doesn't feel like a residential home which my grandad and I both like. I especially like the new decor in the home. Very happy with the way the residents and carers interact.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A very friendly care home and I am always made to feel welcome when I come to visit my dad. I am always offered refreshments or if it is meal time, an option to have a meal with him. It doesn't feel like a care home. Just one big happy family. All staff work very hard to care for my dad as well as others.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother resides in the home and has done for the last three years. All the carers are extremely caring with her and show a high degree of empathy with her and with our family. The manager is approachable and efficient. As a family, we are very happy with our mother's care although sometimes we feel that the staff are stretched at times being able to cope with the resident's needs.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We are very happy as a family, with the care our mother receives. The staff and management are wonderful, but feel that they are stretched at times! Over the last 3 years the staff seems to have diminished!

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has enjoyed his stay in the home. He has been well cared for. He has enjoyed his stay very much.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Derwent Care Home, which has just completed a very good re-refurbishment, has looked after my mother (and her sister now deceased) for many years now to my complete satisfaction. The management and staff are friendly and very approachable and more to this point, knowledgeable regarding mother's condition, mood etc.
Overall, I recommend this care home to anyone.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Over the moon with the home, service, fantastic care given to my dad. Would recommend to family and friends.

Would like to thank all staff.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleasant to deal with. The staff and management who treat me with a great deal of kindness and respect. Carrying out my wishes when asked.
The home is very well kept and has a good aura.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visit my mum regularly and I'm so impressed at the care and activities given to the residents. Mums social worker visited recently and was very very impressed.
I'm so happy to know that my Mum is happy and well cared for. I'm so glad we chose Derwent Care Home and would recommend it to anyone looking for a place for an elderly relative.
I took Mum out on Sunday and when we returned she told the carers 'it's lovely to be back'. Brilliant recommendation from a resident ??
I'd like to take the opportunity to thank the manager and her staff for all they do.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Kim Chambers, Home Manager at Derwent Care Home responded to this review on 09 Jun 2016:

Thank you for taking the time to write this review, we really do value the feedback we get. We strive to provide a pleasant and enjoyable living environment for our residents and we are glad your mum is happy at Derwent.

My father stayed at Derwent Valley Care Home for respite in Nov/Dec 2015 and he was very happy with the level of care he received.
He states the staff are efficient, friendly and caring in their delivery of care and the food was excellent.
Care staff were a visible presence and a thank you to the care taker who went out of his way to provide a TV.
Overall a very pleasant stay and he will be happy to return.

How likely would you be to recommend Derwent Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

Kim Chambers, Home Manager at Derwent Care Home responded to this review on 18 Feb 2016:

Thank you for taking the time to leave us a review, we really do appreciate the feedback. We are pleased to be able to support your family and that your father was comfortable during his stay.

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Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: Mariposa

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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