Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne NE17 7PL
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9.8 99 Reviews
  • Derwent Care Home, Newcastle upon Tyne
Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated en-suite bedrooms.

Each floor has its own dining area and lounge spaces where residents can choose to relax. Residents and their visitors also benefit from a bright and uplifting conservatory, leading onto a secure balcony, with beautiful views over the valley.

In the local village, there is a regular bus service that commutes to nearby Consett, Newcastle city centre and the local Metro Centre which is one the largest shopping centres in the northeast. The village also has a post office, hairdressers and barbers, church (who the home work very closely with), a community centre and an Italian restaurant.

The GP surgery is situated along the road from the care home and they offer resident’s a weekly ward round as part of their service.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Baron (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (45)

Derwent Care Home Reviews (99)

9.8

Derwent Care Home has a Review Score of 9.8 (9.779) out of 10, based on 45 reviews in the last 2 years.
Over all time Derwent Care Home has 99 reviews.

Overall Experience
  • 85
  • 13
  • 0
  • 0
  • 1
Date Published
  • 99
  • 26
  • 33
  • 45
  • 54
Reviewer Connection to Derwent Care Home
  • 34
  • 13
  • 10
  • 9
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 99, showing 41-60
Review from S D (Daughter of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Derwent for 4 years and has been cared for with a great deal of care, respect, and compassion. Knowing that she is in a safe environment is invaluable to the family. The staff do a fantastic job, in what can be very challenging circumstances at times. The new Manager has implemented
lots of changes since coming into the post, all of which are improvements to the care home environment, both internally and externally. Currently the ‘home’ is undergoing major transformations to make it even more ‘dementia friendly’, for all residents/carers/visitors, which is a huge bonus.
Reply from Julie Shield, Home Manager at Derwent Care Home

Thank you so much for these lovely comments I will pass these on to my staff. These are very exciting times for the residents, their families, and staff we are all looking forward to seeing the end results of our Dementia care refurb.

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Review from Audrey F (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly, lovely people, always asking about my well-being, which is lovely! The manager is a beautiful woman who goes out of her way to check in on everyone! I am happy and at ease with my mother's care, and think the activities and experiences they provide are great! Thank you!
Reply from Julie Shield, Home Manager at Derwent Care Home

Thank you so much for this lovely review; I will ensure these kind words are passed on to all my lovely staff.

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Review from Junel F (Friend of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is happy and well cared for by friendly and experienced staff. Her meals are of good quality and are well presented. Her room is clean and her laundry is always returned appropriately. The building itself is clean and is always heated well.
Reply from Julie Shield, Home Manager at Derwent Care Home

Thankyou so much for these lovely comments I will pass these over to the staff

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Review from Judith A (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are always helpful and friendly. They are very kind to my mother. They seem to work well as a team. The home is always spotlessly clean. It is a very well-run home. The food could be a little more varied.
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Review from Christine B (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff always appear caring, polite and welcoming occasionally appear to be short-staffed but do make time to meet resident's needs. The menu at times is repetitive with limited choices. I feel at times staff are not kept updated on residents on going medical problems.
Reply from Julie Shield, Home Manager at Derwent Care Home

I would like to thank you for your kind comments and I will pass these on to the staff members. We do have a four-week seasonal menu and an alternative menu to choose from but I will ask the chef to review this. I will look into the other comments and address them where necessary.

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Review from M H (Daughter of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently we had the opportunity to attend a session with a singer in Derwent Care Home. She was fantastic with the residents and families, smiling and encouraging all to join in. She also had a really good voice with great choice of songs for us all to sing along to. I want to tell you and whoever organised
it how much we appreciate having the opportunity to make special memories today and remember the old ways we used to enjoy our time together. Looking around I think we were not the only ones. I also wanted to say how brilliant the staff were and how they enthusiastically encouraged and supported people to come and join in, they too joined in with so much compassion and care with dancing and singing, pride and emotion! Let's have more of this, it is invaluable therapy and the normalisation of the strange, frightening world our loved ones live in. What an event! What a staff team. Thank you from a very tearful but happy and lucky daughter.
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Review from S T (Granddaughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy my grandmother is at Drewent. She has the best view and a comfortable room. The facilities are lovely and the activities if she wanted to join in are varied. The staff are amazing and friendly and dedicated to their jobs. I don't know where we would be without them.
Reply from Gemma Rigby, Home Manager at Derwent Care Home

Thank you for taking the time to write such a lovely review for us. It really means a lot and I will make sure I share this with the whole team.

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Review from Angela C (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a nurse and an ex home manager, I can not express the outstanding care delivered on a day-to-day basis to our Mam. The staff act on any concerns they may have with health and well-being, seeking medical advice in an efficient timely manner. Our Mam has been there since November and they already know
her very well, they are a kind and very caring team providing a high standard of person-centred care. The atmosphere is warm, friendly and homely and Mam says she's happy there and feels safe.
Reply from Gemma Rigby, Home Manager at Derwent Care Home

Team Derwent thank you for your wonderful review. We are so happy that you and your mam are satisfied as you are.

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Review from David S (Nephew of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been cared for in this home since October 2021. During that time she has been more than happy with the care, love and attention she has received. All the staff have treated her with kindness and dignity for which we will always be grateful. The cleanliness has been second to none. Her food
was always of a good standard and adjusted to her likes. Please keep up the good work.
Reply from Gemma Rigby, Home Manager at Derwent Care Home

We at Derwent really appreciate this lovely review. It was an honour to work with the resident and she is greatly missed. Thank you.

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Review from Gerald R (Son of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Derwent Care Home for approximately four years and has been happy and content which gives the family great peace of mind. The staff are kind, considerate and very professional in all aspects of their duties. I feel very fortunate for the care my mother is receiving.
Reply from Alison Donnelly, Home Manager at Derwent Care Home

Fantastic review, thank you for your comments - much appreciated.

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Review from G O (Nephew of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is happy and found a new lease of life, he is having fun - singing, dancing and eating well.
Reply from Alison Donnelly, Home Manager at Derwent Care Home

Great to hear, thank you for your feedback - much appreciated.

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Review from Bradley C (Grandson of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff followed the necessary process and were very accommodating. I would highly recommend the centre to friends and family.
Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you very much for completing a review card, much appreciated.

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Review from Elizabeth C (Daughter of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very comfortable with the process and control measures taken for visitors in the current climate. I find all the staff most helpful and they are wonderful with Mum.
Reply from Alison Donnelly, Home Manager at Derwent Care Home

Your comments are appreciated thank you very much.

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Review from Diane F (Daughter-in-law of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited following a closure due to the pandemic. The staff are excellent, kind, caring and very helpful. The communication since the start of the pandemic has been excellent. We are updated via social media and a newsletter on events that my mother-in-law has taken part in. She is very happy in the
environment she lives in which means her son and I are settled and not worried.
Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for completing a review for Derwent, your comments are much appreciated.

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Review from P C (Daughter of Resident) published on 13 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Derwent Care Home for over three years. During this time she has been very well cared for. The staff go above and beyond to ensure her needs are met. They treat her as one of their family rather than a resident. The staff are very approachable and caring. The home is kept
very clean and overall there is a very welcoming atmosphere from the staff. I am happy that my mum is safe and even during the period of Covid restrictions I was able to enquire about her at any time and feel reassured. I highly recommend Derwent Care Home to anyone looking for first-class residential care.
Reply from Alison Donnelly, Home Manager at Derwent Care Home

Brilliant review, thank you very much, all your comments are greatly appreciated.

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Review from Katie G (Granddaughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is a lovely place and we are so happy to see our grandma comfortable and at ease. I would recommend Derwent Care Home to anyone in the future. The rooms are fab and the activities are fun for the residents to get involved with.
Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for taking the time to complete a review for Derwent, much appreciated.

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Review from Dawn G (Daughter of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum became a permanent resident in November 2021. She has settled in great and I am so happy with the care she is given. The staff go above and beyond to cater for my mum's needs, and whenever I asked for anything done for my mum, they pull out all stops to do it, if it's doable. I recommend this
home to others whom I know are looking for their relatives.
Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your amazing review, this is much appreciated.

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Review from Helen S (Granddaughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Derwent Care Home enough for the care they provide for my grandma. We were all heartbroken when making the decision that it was time for our grandma/mam to move into a care home and receive 24-hour care but it really feels like a home from home. The home is always spotlessly clean,
residents are provided with daily activities and staff are friendly and caring. My grandma is treated with the dignity we always hoped for and she has really settled in well.
Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for completing a review on your grandmother's care, your kind comments are appreciated. Thank you.

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Review from Linda S (Niece of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is very clean. Our resident is always clean and clothes and bedding are changed daily. The staff are very caring. The food is varied and suits our resident's taste. Prompt medical attention is given if required.
Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for taking the time to complete a review, your comments are greatly appreciated. Thank you.

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Review from Janet G (Niece of Resident) published on 30 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident has been very well looked after for four years now. We appreciate the newsletter although perhaps our family member doesn't join in many.
Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for taking the time to complete a review form, your comments are greatly appreciated.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Derwent Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Derwent Care Home is calculated as follows: ( (444 Excellents x 5) + (66 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 529 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Derwent Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Julie Baron

Job Title: Home Manager Joined: 2024

We would like to introduce Julie Baron as the Home Manager at Derwent Care Home. Julie has excellent experience in the health and social care industry and brings with her a wealth of knowledge in the sector. We are delighted to have Julie leading our fantastic team at Derwent Care Home, and looking forward to seeing the impact she makes on the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Derwent Care Home to verify any information. View our terms and conditions. Derwent Care Home has an Enhanced Service - more info.