Search...

Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne, Durham NE17 7PL
Mariposa Logo
Jobs
Derwent Care Home logo
The home is always spotlessly clean. It is a very well-run home.Judith A(Daughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne
She has the best view and a comfortable room. The facilities are lovelyS T(Granddaughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne
major transformations to make it even more ‘dementia friendly’S D(Daughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne

Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated...  

Loading travel time

Care Provided by Derwent Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Derwent Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Shaun Stott (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are always welcome at Derwent. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the rear of the building. Vehicles and belongings are left at owners own risk.

Derwent Care Home Reviews (122)

Submit a Review
9.9

Derwent Care Home has a Review Score of 9.9 (9.866) out of 10, based on 58 reviews in the last 2 years. Over all time Derwent Care Home has 122 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Derwent Care Home
Loading...
Showing 122 reviews matching selected criteria
Review from Helen S (Granddaughter of Resident) published on 1 March 2022 Submitted via Website
Overall Experience

I cannot recommend Derwent Care Home enough for the care they provide for my grandma. We were all heartbroken when making the decision that it was time for our grandma/mam to move into a care home and receive 24-hour care but it really feels like a home from home. The home is always spotlessly clean, residents are provided with daily activities and staff are friendly and caring. My grandma is treated with the dignity we always hoped for and she has really settled in well.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for completing a review on your grandmother's care, your kind comments are appreciated. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda S (Niece of Resident) published on 1 March 2022 Submitted via Website
Overall Experience

The home is very clean. Our resident is always clean and clothes and bedding are changed daily. The staff are very caring. The food is varied and suits our resident's taste. Prompt medical attention is given if required.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for taking the time to complete a review, your comments are greatly appreciated. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Janet G (Niece of Resident) published on 30 December 2021 Submitted via Postal Card
Overall Experience

The resident has been very well looked after for four years now. We appreciate the newsletter although perhaps our family member doesn't join in many.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for taking the time to complete a review form, your comments are greatly appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Friend of Resident) published on 23 November 2021 Submitted via Postal Card
Overall Experience

I visit my friend every week and find the staff most helpful and kind. My friend seems to like them. Everyone is friendly.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for completing a review, much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F O (Granddaughter of Resident) published on 20 October 2021 Submitted via Postal Card
Overall Experience

I have only just been able to start attending the care home as Covid stopped us. There have been some changes, and my nan's room is decorated and lovely. I'm glad she has been so well looked after. I know she has missed us, but she has been kept busy. Thank you to all staff.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for all your continued support and kind comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Aline E (Resident / Service User) published on 24 August 2021 Submitted via Postal Card
Overall Experience

The staff are competent and always willing to please, friendly and very polite. Nothing is too much trouble.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for submitting a review great to hear that you enjoy living at Derwent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan T (Resident / Service User) published on 24 August 2021 Submitted via Postal Card
Overall Experience

Staff are very helpful and willing. Always friendly, you can always ask for advice and receive it, nothing is too much trouble.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Brilliant to hear that you are loving your stay at Derwent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara R (Sister of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

Very kind staff and very caring. Management was very helpful.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind comments they are much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A P (Sister of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

The very caring staff made us feel at ease. My brother seems happy and at home here.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for submitting a review for Derwent your comments are appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B W (Friend of Resident) published on 4 June 2021 Submitted via Postal Card
Overall Experience

Happy, friendly a lovely place to live.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

This is brilliant to hear thank you very much for your comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P T (Son of Resident) published on 3 June 2021 Submitted via Postal Card
Overall Experience

I and my mother were greeted on arrival and put at ease as we had to do lateral flow tests, we were assured that this is to keep the residents safe. We were then sent to the back entrance and told to put PPE on, this was so we didn't have to go through the home. We put PPE on in a little foyer before being allowed in the home. I think this is a great setup as the residents are put first and aren't put at any undue risk. The visitors' room is right next to the rear entrance. The staff brought my dad down, it was great to see him as I haven't seen him for 9 months. Thank you!

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you very much we love looking after your Dad

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carole S (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card
Overall Experience

The care home provides everything we could possibly need for mum. The facilities are excellent and the staff are professional and very caring.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Your comments are greatly appreciated thank you very much.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kelsie H (Granddaughter of Resident) published on 22 April 2021 Submitted via Postal Card
Overall Experience

Thank you to the brilliant staff who deserve more recognition for the fab care they provide. During the covid pandemic, it has been heartbreaking as a family not being able to visit my Grandma. However, the biggest comfort to us was knowing that she was being well cared for at Derwent Care Home. Having visited regularly before the pandemic, we could trust and know that our loved one was receiving person-centred care by the brilliant staff who act in her best interests and go above and beyond, also maintaining a good relationship with my Grandad her husband.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for taking the time to complete a review card, your comments are very much appreciated thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kay P (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card
Overall Experience

Derwent Care Home staff have looked after my mam during covid and when she was very poorly with kindness and care. We are very grateful for their support and dedication. It's been a tough year and we couldn't be more grateful. Thank you to all the staff.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your comments much appreciated, it is a pleasure to have your Mum in our home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J E (Son of Resident) published on 31 March 2021 Submitted via Postal Card
Overall Experience

The care home provides for my mother's every need. In what has been a difficult year, the staff have been excellent. I have been able to video call every with, and the activities have managed to keep my mum entertained and mainly alert.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your comments, they are much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maureen E (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience
The care home has done a brilliant job looking after the residents and keeping them all safe. Couldn't ask for more.

A big thank you to all the staff.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind words, it's a pleasure to be looking after your loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda D (Daughter of Resident) published on 26 March 2021 Submitted via Postal Card
Overall Experience

Derwent Care Home is excellent. The best thing that happened to my mother. Best staff ever. Words cannot describe how grateful I am to everyone that looks after my Mam.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind comments, your mum is a pleasure to look after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M T (Wife of Resident) published on 17 March 2021 Submitted via Postal Card
Overall Experience

All the staff are very helpful. I know my husband is in safe hands.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind comment, it is a pleasure to take care of your husband.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret C (Resident / Service User) published on 14 December 2020 Submitted via Postal Card
Overall Experience

I have enjoyed my stay in this home. I have met most of the staff and they are all very nice. I would highly recommend this home.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you very much, Margaret, for taking the time to complete the review for Derwent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I H (Husband of Resident) published on 2 November 2020 Submitted via Postal Card
Overall Experience

Staff are excellent in every way.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Derwent Care Home.

Upcoming Events

There are no upcoming events for Derwent Care Home.

Awards / Recognitions (1)

  • 01 Feb 2018Recipient: Mariposa

Accreditations

There are no accreditations posted yet for Derwent Care Home.

Meet the Team (1)

Shaun Stott
Shaun StottJob Title Home ManagerJoined 2026

We are proud to introduce Shaun Stott as our Home Manager at Derwent Care Home. Shaun has been a valued team member at Mariposa Care for many years, with previous Deputy Manager roles at two homes within the group. Shaun boasts exceptional experience in the elderly care sector and has built fantastic relationships with all residents, families and staff during his time at Derwent. We now look forward to seeing how the home will progress under his leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Derwent Care Home to verify any information. View our terms and conditions. Derwent Care Home has an Enhanced Service -more info.