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Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne, Durham NE17 7PL
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The home is always spotlessly clean. It is a very well-run home.Judith A(Daughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne
She has the best view and a comfortable room. The facilities are lovelyS T(Granddaughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne
major transformations to make it even more ‘dementia friendly’S D(Daughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne

Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated...  

Care Provided by Derwent Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Derwent Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Baron(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are always welcome at Derwent. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the rear of the building. Vehicles and belongings are left at owners own risk.

Derwent Care Home Reviews (119)

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9.9

Derwent Care Home has a Review Score of 9.9 (9.911) out of 10, based on 56 reviews in the last 2 years. Over all time Derwent Care Home has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from R C (Friend of Resident) published on 23 November 2021 Submitted via Postal Card
Overall Experience

I visit my friend every week and find the staff most helpful and kind. My friend seems to like them. Everyone is friendly.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for completing a review, much appreciated.

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Review from F O (Granddaughter of Resident) published on 20 October 2021 Submitted via Postal Card
Overall Experience

I have only just been able to start attending the care home as Covid stopped us. There have been some changes, and my nan's room is decorated and lovely. I'm glad she has been so well looked after. I know she has missed us, but she has been kept busy. Thank you to all staff.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for all your continued support and kind comments.

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Review from Aline E (Resident / Service User) published on 24 August 2021 Submitted via Postal Card
Overall Experience

The staff are competent and always willing to please, friendly and very polite. Nothing is too much trouble.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for submitting a review great to hear that you enjoy living at Derwent.

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Review from Joan T (Resident / Service User) published on 24 August 2021 Submitted via Postal Card
Overall Experience

Staff are very helpful and willing. Always friendly, you can always ask for advice and receive it, nothing is too much trouble.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Brilliant to hear that you are loving your stay at Derwent.

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Review from Barbara R (Sister of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

Very kind staff and very caring. Management was very helpful.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind comments they are much appreciated.

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Review from A P (Sister of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

The very caring staff made us feel at ease. My brother seems happy and at home here.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for submitting a review for Derwent your comments are appreciated.

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Review from B W (Friend of Resident) published on 4 June 2021 Submitted via Postal Card
Overall Experience

Happy, friendly a lovely place to live.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

This is brilliant to hear thank you very much for your comments.

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Review from P T (Son of Resident) published on 3 June 2021 Submitted via Postal Card
Overall Experience

I and my mother were greeted on arrival and put at ease as we had to do lateral flow tests, we were assured that this is to keep the residents safe. We were then sent to the back entrance and told to put PPE on, this was so we didn't have to go through the home. We put PPE on in a little foyer before being allowed in the home. I think this is a great setup as the residents are put first and aren't put at any undue risk. The visitors' room is right next to the rear entrance. The staff brought my dad down, it was great to see him as I haven't seen him for 9 months. Thank you!

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you very much we love looking after your Dad

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Review from Carole S (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card
Overall Experience

The care home provides everything we could possibly need for mum. The facilities are excellent and the staff are professional and very caring.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Your comments are greatly appreciated thank you very much.

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Review from Kelsie H (Granddaughter of Resident) published on 22 April 2021 Submitted via Postal Card
Overall Experience

Thank you to the brilliant staff who deserve more recognition for the fab care they provide. During the covid pandemic, it has been heartbreaking as a family not being able to visit my Grandma. However, the biggest comfort to us was knowing that she was being well cared for at Derwent Care Home. Having visited regularly before the pandemic, we could trust and know that our loved one was receiving person-centred care by the brilliant staff who act in her best interests and go above and beyond, also maintaining a good relationship with my Grandad her husband.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for taking the time to complete a review card, your comments are very much appreciated thank you again.

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Review from Kay P (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card
Overall Experience

Derwent Care Home staff have looked after my mam during covid and when she was very poorly with kindness and care. We are very grateful for their support and dedication. It's been a tough year and we couldn't be more grateful. Thank you to all the staff.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your comments much appreciated, it is a pleasure to have your Mum in our home.

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Review from J E (Son of Resident) published on 31 March 2021 Submitted via Postal Card
Overall Experience

The care home provides for my mother's every need. In what has been a difficult year, the staff have been excellent. I have been able to video call every with, and the activities have managed to keep my mum entertained and mainly alert.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your comments, they are much appreciated.

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Review from Maureen E (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience
The care home has done a brilliant job looking after the residents and keeping them all safe. Couldn't ask for more.

A big thank you to all the staff.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind words, it's a pleasure to be looking after your loved one.

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Review from Linda D (Daughter of Resident) published on 26 March 2021 Submitted via Postal Card
Overall Experience

Derwent Care Home is excellent. The best thing that happened to my mother. Best staff ever. Words cannot describe how grateful I am to everyone that looks after my Mam.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind comments, your mum is a pleasure to look after.

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Review from M T (Wife of Resident) published on 17 March 2021 Submitted via Postal Card
Overall Experience

All the staff are very helpful. I know my husband is in safe hands.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind comment, it is a pleasure to take care of your husband.

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Review from Margaret C (Resident / Service User) published on 14 December 2020 Submitted via Postal Card
Overall Experience

I have enjoyed my stay in this home. I have met most of the staff and they are all very nice. I would highly recommend this home.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you very much, Margaret, for taking the time to complete the review for Derwent.

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Review from I H (Husband of Resident) published on 2 November 2020 Submitted via Postal Card
Overall Experience

Staff are excellent in every way.

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Review from J R (Daughter of Resident) published on 10 March 2020 Submitted via Postal Card
Overall Experience

My mum continues to receive a good standard of care from staff who clearly know her needs.

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Review from Julie J (Daughter of Resident) published on 29 November 2019 Submitted via Website
Overall Experience

I would like to express my sincere gratitude for the professionalism and care our mother received during her last days in Derwent Care Home. She was always treated with the utmost empathy and respect. Also for the help and support our family received during the past few weeks. Thank you so much.

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Review from Tracy L (Daughter of Resident) published on 23 October 2019 Submitted via Postal Card
Overall Experience

My mother has been a resident at this home for about 12 months. Overall I find the care and the facilities very good. The staff are approachable and caring, but they could do with more staff on duty.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

  • 01 Feb 2018Recipient: Mariposa

Meet the Team (1)

Julie Baron
Julie BaronJob Title:Home ManagerJoined: 2024

We would like to introduce Julie Baron as the Home Manager at Derwent Care Home. Julie has excellent experience in the health and social care industry and brings with her a wealth of knowledge in the sector. We are delighted to have Julie leading our fantastic team at Derwent Care Home, and looking forward to seeing the impact she makes on the home.

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