Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne NE17 7PL
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9.8 105 Reviews
  • Derwent Care Home, Newcastle upon Tyne
Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated en-suite bedrooms.

Each floor has its own dining area and lounge spaces where residents can choose to relax. Residents and their visitors also benefit from a bright and uplifting conservatory, leading onto a secure balcony, with beautiful views over the valley.

In the local village, there is a regular bus service that commutes to nearby Consett, Newcastle city centre and the local Metro Centre which is one the largest shopping centres in the northeast. The village also has a post office, hairdressers and barbers, church (who the home work very closely with), a community centre and an Italian restaurant.

The GP surgery is situated along the road from the care home and they offer resident’s a weekly ward round as part of their service.
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Care Provided by Derwent Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Contact Derwent Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Derwent Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Julie Baron (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are always welcome at Derwent. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the rear of the building. Vehicles and belongings are left at owners own risk.

Derwent Care Home Reviews (105)

9.8

Derwent Care Home has a Review Score of 9.8 (9.800) out of 10, based on 51 reviews in the last 2 years.
Over all time Derwent Care Home has 105 reviews.

Overall Experience
  • 91
  • 13
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Date Published
  • 105
  • 25
  • 38
  • 51
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Reviewer Connection to Derwent Care Home
  • 35
  • 16
  • 10
  • 9
  • 6
  • 4
  • 4
  • 4
  • 3
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  • 3
  • 2
  • 2
  • 2
  • 1
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Total of 105, showing 21-40
Review from L M (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff for the care and kindness that they have provided for my dad during a recent illness. They have looked after him so well, and have encouraged him to eat and given him multiple food choices to tempt him when he had no appetite.
They have also tried to keep his spirits
up, and have been very sympathetic as well, and have kept me well informed about his progress.
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Review from H G (Granddaughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana has been a resident in this care home for a few months now and she's has had best care I could ever ask for, every member of the staff are fantastic and very helpful.
My nana is now thriving in her new environment and I feel very comfortable in the knowledge that she is safe and well.
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Review from J I (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Derwent for over a year now and I cannot praise the home enough, as a family we were apprehensive about putting him in care but he has thrived. The staff are wonderful the home is well presented, clean and there is always something going on, he loves it. There is always support
from the staff and management, we would highly recommend this home.
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Review from C M (Grandson of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana has been in Derwent care home for some time. The manager and deputy are really helpful a d the staff go above and beyond for my nanna. It's a great feeling knowing she is getting well looked after the staff are amazing. Thank you all
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Review from S R (Grandson of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been in Derwent Care Home for a year now & has settled in really well. She has a great relationship with all members of staff who are all very caring, sympathetic, happy & professional in their roles. Meals at Derwent are excellent with great choices to chose from. My grandma loves joining
in with activities within the home, which are amazing, going out for walks, bingo, games, arts & crafts, having herself a dance when singers come into the home. The home is very clean & tidy, Can't thank all the staff enough for the care my grandma receives would highly recommend Derwent Care Home to anyone.
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Review from S H (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam had a fall at Derwent, badly cutting her head and elbow. As the fall happened during the night, I wasn't on hand to take responsibility, but the care she received was wonderful. A staff member accompanied mam to the hospital and stayed with her during the night until her discharge. Staff have also
been so kind to mam regarding the follow on care, arranging district nurses and paramedics when required. Each member of staff I have had contact with has been informative and respectful, especially the member of staff who has made temporary arrangements for mam to receive support from the appropriate GP practice.
Reply from Julie Baron, Home Manager at Derwent Care Home
Thanks for your review. We're delighted that you have had such a positive experience with our care team, and always strive to provide the very best care support for both residents and their families.…read more
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Review from E H (Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am getting well looked after. I have a lovely bedroom with a nice view. The food is excellent. The staff and management are great!
Reply from Julie Baron, Home Manager at Derwent Care Home
Thanks for your review. We delighted to hear you're happy at Derwent.
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Review from B B (Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food very nice, staff are wonderful, kind and friendly.
Reply from Shannon Allanson, Marketing Manager at Derwent Care Home
Thanks for your kind words and wonderful review.
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Review from K L (Friend of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have known my friend my whole life, and since coming into Derwent, she is now thriving. She is involved in daily activities and loves going to house hairdresser's. All the staff are lovely and welcoming. The home is always spotlessly clean and tidy. I cannot fault the care she receives would recommend
Derwent Care Home to anyone.
Reply from Julie Baron, Home Manager at Derwent Care Home
Thanks for your fantastic review - it is very appreciated.
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Review from J H (Son-in-law of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first involvement with Derwent Care Home, and my first impressions are all positive, despite my mother-in-law's initial reluctance; she seems to be settling in well. The staff have all been friendly and caring and always at home. She has a comfortable, airy room, good news all round.
Reply from Julie Baron, Home Manager at Derwent Care Home
Thanks for your review. We're proud to hear you have such a positive experience with Derwent - and will share your kind words with the team.
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Review from Sharon H (Respite Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time I sourced Respite care for my mother. I chose Derwent Care Home as it had good reviews, and a good CQC score. I also visited it prior to making my decision. The home is a good size, well maintained, and very clean. The staff are well presented, friendly and professional. I
was very nervous at first, but after visiting, and speaking with the staff and residents, I knew mum would be well taken care of, and she was.
Reply from Julie Baron, Home Manager at Derwent Care Home
Thanks for your kind words. We're delighted to know you're happy with the care provided at Derwent - I will pass your comments onto our team.
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Review from M H (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Derwent Care Home for about 4 years. Since an unsettle period last year with staff and management changes things have greatly improved. The moral in the staff team appears to have picked up and there is a brilliant care team, and the atmosphere in the home and relationships with residents,
staff and family are lovely. The staff know my mam really well support my dad and me so much. I am kept informed and my requests are always dealt with effectively and timely. The home environment is always clean and safe.The activities have been brilliant especially the singers brought in. Hopefully this will continue and other Activity Coordinator will be appointed soon.
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Review from G S (Son of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Derwent Care Home a very pleasant and friendly place for my mam. The staff showed genuine care and interactions with my mam and other residents. The home is always very clean and tidy. Totally satisfied and confident that my mam receives the best care at Derwent. Thanks to all concerned.
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Review from J H (Daughter-in-law of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the home nearly everyday to see my mother in law. I cannot tell you how happy and content she is, she absolutely loves it. The staff are wonderful, and she is often in awe of the care and attention she gets. I never worry when I leave her as I know she is safe and happy. The home is always very
clean and tidy as are the staff. They make her any food she wants as she is a very fussy eater, however, it is sometimes not hot enough for her. She would go mad if she knew I was writing this. She is no bother and never complains. Thank you all.
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Review from O B (Son of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always immaculately clean and well-maintained. The thing that makes this home so special is the staff. They are always pleasant and so useful to the residents and everyone who visits. I cannot praise them enough.
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Review from C H (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam moved into the home in September last year. We still have a few ups and downs with her but overall she is happy to be here. The staff look after mum really well and we as a family feel much better knowing mum is safe and cared for.
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Review from J B (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer and attention my dad has received over the last few months in particular from the warm friendly staff at Derwent Care Home has literally brought him back to life. After a time in hospital we thought he only had a matter of weeks but thankfully that has not been the case, and whilst his dementia
is worsening he is brighter and seems content that I can only be down to the care he has received. Thank you.
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Review from Yvonne P (Sister of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the entertainment lady is so lovely, she takes my sister to Bingo etc and always has the time to talk to us and explain what my sister has been doing. The floor staff are also very nice and helpful. I cannot comment on the manager because I have never met her and friend and I come in every week.
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Review from C W (Friend of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Called in unexpectedly on our way back to Birmingham from Edinburgh. Our friend was in the dining room having dinner. We were offered a cup of tea in the conservatory while waiting. The staff are very friendly and there is a lovely atmosphere in the care home. The home is very clean and bright. Our
friend is quite settled now and enjoys being there. She gets her hair done once a week and likes the singing activity.
Reply from Julie Baron, Home Manager at Derwent Care Home
Thankyou so much for your lovely comments, I will pass this on to our lovely staff
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Review from David W (Son of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been in Derwent Care now for over 12 months and I feel very happy that she is being cared for here. Staff are friendly and helpful, and her room and the whole place in general are kept very clean and smelling good. Quality meals are provided as well as numerous activities for residents to
take part in.
Reply from Julie Shield, Home Manager at Derwent Care Home
Thankyou so much for your lovely comments which I will happily share with all of the care home staff.
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Derwent Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Derwent Care Home is calculated as follows: ( (513 Excellents x 5) + (69 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 601 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Derwent Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Julie Baron

Job Title: Home Manager Joined: 2024

We would like to introduce Julie Baron as the Home Manager at Derwent Care Home. Julie has excellent experience in the health and social care industry and brings with her a wealth of knowledge in the sector. We are delighted to have Julie leading our fantastic team at Derwent Care Home, and looking forward to seeing the impact she makes on the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Derwent Care Home to verify any information. View our terms and conditions. Derwent Care Home has an Enhanced Service - more info.