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Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne, Durham NE17 7PL
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The home is always spotlessly clean. It is a very well-run home.Judith A(Daughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne
She has the best view and a comfortable room. The facilities are lovelyS T(Granddaughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne
major transformations to make it even more ‘dementia friendly’S D(Daughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne

Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated...  

Care Provided by Derwent Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Derwent Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Baron(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are always welcome at Derwent. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the rear of the building. Vehicles and belongings are left at owners own risk.

Derwent Care Home Reviews (119)

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9.9

Derwent Care Home has a Review Score of 9.9 (9.911) out of 10, based on 56 reviews in the last 2 years. Over all time Derwent Care Home has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from C M (Grandson of Resident) published on 9 September 2025 Submitted via Website
Overall Experience

Very helpful and welcoming staff who are always on hand to support families and their resident.

Always a great experience and my grandmother always speaks highly of the friends staff and how helpful they are especially with a cup of tea in the afternoons.

Gives myself peace of mind knowing they are providing an excellent level of care and service to loved ones. Highly recommend

Reply from Julie Baron, Home Manager at Derwent Care Home

Thankyou for your lovely kind review it is very much appreciated and are glad that you are happy with the care received

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Review from J P (Respite Resident) published on 9 September 2025 Submitted via Postal Card
Overall Experience

I have come to Derwent for respite. Everyone has been lovely & friendly both residents and staff. I have enjoyed all my meals. I will definitely be coming back.

Reply from Julie Baron, Home Manager at Derwent Care Home

Thankyou for your lovely review of Derwent, we look forward to seeing you again

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Review from D M (Resident / Service User) published on 20 August 2025 Submitted via Postal Card
Overall Experience

I am very happy at the care home. I have been here over a year. The care staff are very good. Staff are excellent.

Reply from Julie Baron, Home Manager at Derwent Care Home

We are very happy that you enjoy being at Derwent care home and appreciate you kind words

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Review from A M (Resident / Service User) published on 20 August 2025 Submitted via Postal Card
Overall Experience

I have recently moved into Derwentand could not have been more welcomed. All the staff are lovely and nothing is a bother. Very happy I have come to live at Derwent.

Reply from Julie Baron, Home Manager at Derwent Care Home

We are very pleased that you are enjoying living at Derwent it is a pleasure to have you here

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Review from J A (Resident / Service User) published on 29 July 2025 Submitted via Postal Card
Overall Experience

I have been at Derwent Care Home for a few weeks. The meals are good. I get well looked after. The staff are great.

Reply from Julie Baron, Home Manager at Derwent Care Home

Thankyou J for your kind words it is a pleasure having your company at Derwent

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Review from Georgina C (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card
Overall Experience

The home has a warm and welcoming atmosphere and the residents are well cared for. Facilities are excellent and staff are helpful.

Reply from Julie Baron, Home Manager at Derwent Care Home

Thankyou for your lovely review, we are pleased that you have found the home to be warm and welcoming

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Review from R T (Resident / Service User) published on 10 June 2025 Submitted via Postal Card
Overall Experience

I have been a resident at Derwent Care Home for 8 years now, in this time I have gained a lot of confidence in myself and made lovely friends. I enjoy going to weekly bingo with residents, and enjoy the activities. I also enjoy good crack with the staff, they are always approachable when needed with anything.

Reply from Julie Baron, Home Manager at Derwent Care Home

Thankyou for your lovely review Ray we are really happy that you love living at Derwent care home, it is a pleasure to have you with us.

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Review from William F (Resident / Service User) published on 10 June 2025 Submitted via Postal Card
Overall Experience

I really enjoy living at Derwent Care Home. The care is very good.

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Review from John B (Son of Resident) published on 9 June 2025 Submitted via Website
Overall Experience
Mum came to you in February 2025. I would just like to thank all the staff

for all the help and support that has been given to my mum. All the staff are always very helpful, friendly and always treat mum with kindness and respect. Many thanks.

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Review from V D (Resident / Service User) published on 6 June 2025 Submitted via Postal Card
Overall Experience

I am a resident at Derwent care home. I get well looked after. The meals are lovely. Staff are great and I have made some good friends.

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Review from N H (Daughter-in-law of Resident) published on 30 May 2025 Submitted via Postal Card
Overall Experience

My mother-in-law has been to Derwent for a period of respite care and loved it. We were impressed by the lovely atmosphere and how much the staff care about what they do, everyone was very welcoming, the management were very helpful and informative. Would definitely recommend and use the home again.

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Review from J W (Resident / Service User) published on 30 May 2025 Submitted via Postal Card
Overall Experience

My bedroom has a beautiful view. The care staff are very good.

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Review from Roy K (Brother of Resident) published on 29 May 2025 Submitted via Postal Card
Overall Experience

My sister has been living in the home since November 2024. Firstly on a temporary basis and has been made permanent in January 2025. She settled in from the start and has been very happy and content in fact I haven't seen her so happy for a lot of years. I believe this is due to the companionship of the staff and their attention have contributed immensely to her wellbeing. I myself have found the staff outstanding and any little niggles however small have been sorted straight away. The Manger is very approachable and friendly and is always available to chat to me about my sisters welfare, also her Assistant is very helpful. All the staff are exemplary and are an asset to the company.

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Review from Susan S (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card
Overall Experience

I can not fault this beautiful home. The dedication of the full team from management to care is excellent. The manager and deputy have gone above and beyond to make my Mam welcome. Her care is faultless - Thank you team Derwent, I will be forever in your debt.

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Review from L M (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card
Overall Experience
I would like to thank all the staff for the care and kindness that they have provided for my dad during a recent illness. They have looked after him so well, and have encouraged him to eat and given him multiple food choices to tempt him when he had no appetite.

They have also tried to keep his spirits up, and have been very sympathetic as well, and have kept me well informed about his progress.

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Review from H G (Granddaughter of Resident) published on 19 May 2025 Submitted via Website
Overall Experience
My nana has been a resident in this care home for a few months now and she's has had best care I could ever ask for, every member of the staff are fantastic and very helpful.

My nana is now thriving in her new environment and I feel very comfortable in the knowledge that she is safe and well.

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Review from J I (Daughter of Resident) published on 16 May 2025 Submitted via Website
Overall Experience

My father has been in Derwent for over a year now and I cannot praise the home enough, as a family we were apprehensive about putting him in care but he has thrived. The staff are wonderful the home is well presented, clean and there is always something going on, he loves it. There is always support from the staff and management, we would highly recommend this home.

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Review from S R (Grandson of Resident) published on 13 May 2025 Submitted via Website
Overall Experience

My grandma has been in Derwent Care Home for a year now & has settled in really well. She has a great relationship with all members of staff who are all very caring, sympathetic, happy & professional in their roles. Meals at Derwent are excellent with great choices to chose from. My grandma loves joining in with activities within the home, which are amazing, going out for walks, bingo, games, arts & crafts, having herself a dance when singers come into the home. The home is very clean & tidy, Can't thank all the staff enough for the care my grandma receives would highly recommend Derwent Care Home to anyone.

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Review from C M (Grandson of Resident) published on 13 May 2025 Submitted via Website
Overall Experience

My nana has been in Derwent care home for some time. The manager and deputy are really helpful a d the staff go above and beyond for my nanna. It's a great feeling knowing she is getting well looked after the staff are amazing. Thank you all

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Review from S H (Daughter of Resident) published on 29 April 2025 Submitted via Website
Overall Experience

Mam had a fall at Derwent, badly cutting her head and elbow. As the fall happened during the night, I wasn't on hand to take responsibility, but the care she received was wonderful. A staff member accompanied mam to the hospital and stayed with her during the night until her discharge. Staff have also been so kind to mam regarding the follow on care, arranging district nurses and paramedics when required. Each member of staff I have had contact with has been informative and respectful, especially the member of staff who has made temporary arrangements for mam to receive support from the appropriate GP practice.

Reply from Julie Baron, Home Manager at Derwent Care Home

Thanks for your review. We're delighted that you have had such a positive experience with our care team, and always strive to provide the very best care support for both residents and their families. We will pass your kind words onto the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (1)

  • 01 Feb 2018Recipient: Mariposa

Meet the Team (1)

Julie Baron
Julie BaronJob Title:Home ManagerJoined: 2024

We would like to introduce Julie Baron as the Home Manager at Derwent Care Home. Julie has excellent experience in the health and social care industry and brings with her a wealth of knowledge in the sector. We are delighted to have Julie leading our fantastic team at Derwent Care Home, and looking forward to seeing the impact she makes on the home.

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