Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne NE17 7PL
Review Us
9.8 107 Reviews
  • Derwent Care Home, Newcastle upon Tyne
Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated en-suite bedrooms.

Each floor has its own dining area and lounge spaces where residents can choose to relax. Residents and their visitors also benefit from a bright and uplifting conservatory, leading onto a secure balcony, with beautiful views over the valley.

In the local village, there is a regular bus service that commutes to nearby Consett, Newcastle city centre and the local Metro Centre which is one the largest shopping centres in the northeast. The village also has a post office, hairdressers and barbers, church (who the home work very closely with), a community centre and an Italian restaurant.

The GP surgery is situated along the road from the care home and they offer resident’s a weekly ward round as part of their service.
Show Derwent Care Home on the Map

Care Provided by Derwent Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Derwent Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Derwent Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Baron (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are always welcome at Derwent. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the rear of the building. Vehicles and belongings are left at owners own risk.

Derwent Care Home Reviews (107)

9.8

Derwent Care Home has a Review Score of 9.8 (9.808) out of 10, based on 53 reviews in the last 2 years.
Over all time Derwent Care Home has 107 reviews.

Overall Experience
  • 93
  • 13
  • 0
  • 0
  • 1
Date Published
  • 107
  • 13
  • 39
  • 53
  • 54
Reviewer Connection to Derwent Care Home
  • 35
  • 17
  • 10
  • 9
  • 6
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 107, showing 61-80
Review from Elizabeth C (Daughter of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very comfortable with the process and control measures taken for visitors in the current climate. I find all the staff most helpful and they are wonderful with Mum.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeYour comments are appreciated thank you very much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane F (Daughter-in-law of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited following a closure due to the pandemic. The staff are excellent, kind, caring and very helpful. The communication since the start of the pandemic has been excellent. We are updated via social media and a newsletter on events that my mother-in-law has taken part in. She is very happy in the
environment she lives in which means her son and I are settled and not worried.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for completing a review for Derwent, your comments are much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P C (Daughter of Resident) published on 13 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Derwent Care Home for over three years. During this time she has been very well cared for. The staff go above and beyond to ensure her needs are met. They treat her as one of their family rather than a resident. The staff are very approachable and caring. The home is kept
very clean and overall there is a very welcoming atmosphere from the staff. I am happy that my mum is safe and even during the period of Covid restrictions I was able to enquire about her at any time and feel reassured. I highly recommend Derwent Care Home to anyone looking for first-class residential care.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeBrilliant review, thank you very much, all your comments are greatly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Katie G (Granddaughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is a lovely place and we are so happy to see our grandma comfortable and at ease. I would recommend Derwent Care Home to anyone in the future. The rooms are fab and the activities are fun for the residents to get involved with.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for taking the time to complete a review for Derwent, much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dawn G (Daughter of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum became a permanent resident in November 2021. She has settled in great and I am so happy with the care she is given. The staff go above and beyond to cater for my mum's needs, and whenever I asked for anything done for my mum, they pull out all stops to do it, if it's doable. I recommend this
home to others whom I know are looking for their relatives.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for your amazing review, this is much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen S (Granddaughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Derwent Care Home enough for the care they provide for my grandma. We were all heartbroken when making the decision that it was time for our grandma/mam to move into a care home and receive 24-hour care but it really feels like a home from home. The home is always spotlessly clean,
residents are provided with daily activities and staff are friendly and caring. My grandma is treated with the dignity we always hoped for and she has really settled in well.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for completing a review on your grandmother's care, your kind comments are appreciated. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda S (Niece of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is very clean. Our resident is always clean and clothes and bedding are changed daily. The staff are very caring. The food is varied and suits our resident's taste. Prompt medical attention is given if required.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for taking the time to complete a review, your comments are greatly appreciated. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet G (Niece of Resident) published on 30 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident has been very well looked after for four years now. We appreciate the newsletter although perhaps our family member doesn't join in many.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for taking the time to complete a review form, your comments are greatly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Friend of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend every week and find the staff most helpful and kind. My friend seems to like them. Everyone is friendly.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for completing a review, much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F O (Granddaughter of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only just been able to start attending the care home as Covid stopped us. There have been some changes, and my nan's room is decorated and lovely. I'm glad she has been so well looked after. I know she has missed us, but she has been kept busy. Thank you to all staff.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for all your continued support and kind comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan T (Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and willing. Always friendly, you can always ask for advice and receive it, nothing is too much trouble.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeBrilliant to hear that you are loving your stay at Derwent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Aline E (Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are competent and always willing to please, friendly and very polite. Nothing is too much trouble.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for submitting a review great to hear that you enjoy living at Derwent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara R (Sister of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind staff and very caring. Management was very helpful.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for your kind comments they are much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A P (Sister of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The very caring staff made us feel at ease. My brother seems happy and at home here.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for submitting a review for Derwent your comments are appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Friend of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy, friendly a lovely place to live.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThis is brilliant to hear thank you very much for your comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Son of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my mother were greeted on arrival and put at ease as we had to do lateral flow tests, we were assured that this is to keep the residents safe. We were then sent to the back entrance and told to put PPE on, this was so we didn't have to go through the home. We put PPE on in a little foyer before
being allowed in the home. I think this is a great setup as the residents are put first and aren't put at any undue risk. The visitors' room is right next to the rear entrance. The staff brought my dad down, it was great to see him as I haven't seen him for 9 months. Thank you!
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you very much we love looking after your Dad
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole S (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home provides everything we could possibly need for mum. The facilities are excellent and the staff are professional and very caring.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeYour comments are greatly appreciated thank you very much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kelsie H (Granddaughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to the brilliant staff who deserve more recognition for the fab care they provide. During the covid pandemic, it has been heartbreaking as a family not being able to visit my Grandma. However, the biggest comfort to us was knowing that she was being well cared for at Derwent Care Home. Having
visited regularly before the pandemic, we could trust and know that our loved one was receiving person-centred care by the brilliant staff who act in her best interests and go above and beyond, also maintaining a good relationship with my Grandad her husband.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for taking the time to complete a review card, your comments are very much appreciated thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kay P (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Derwent Care Home staff have looked after my mam during covid and when she was very poorly with kindness and care. We are very grateful for their support and dedication. It's been a tough year and we couldn't be more grateful. Thank you to all the staff.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for your comments much appreciated, it is a pleasure to have your Mum in our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J E (Son of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home provides for my mother's every need. In what has been a difficult year, the staff have been excellent. I have been able to video call every with, and the activities have managed to keep my mum entertained and mainly alert.
Reply from Alison Donnelly, Home Manager at Derwent Care HomeThank you for your comments, they are much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Derwent Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Derwent Care Home is calculated as follows: ( (537 Excellents x 5) + (69 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 625 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Derwent Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

No image found

Julie Baron

Job Title: Home Manager Joined: 2024

We would like to introduce Julie Baron as the Home Manager at Derwent Care Home. Julie has excellent experience in the health and social care industry and brings with her a wealth of knowledge in the sector. We are delighted to have Julie leading our fantastic team at Derwent Care Home, and looking forward to seeing the impact she makes on the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Derwent Care Home to verify any information. View our terms and conditions. Derwent Care Home has an Enhanced Service - more info.