Search...

Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne, Durham NE17 7PL
Mariposa Logo
Jobs
Derwent Care Home logo
The home is always spotlessly clean. It is a very well-run home.Judith A(Daughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne
She has the best view and a comfortable room. The facilities are lovelyS T(Granddaughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne
major transformations to make it even more ‘dementia friendly’S D(Daughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne

Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated...  

Care Provided by Derwent Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Derwent Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Baron(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are always welcome at Derwent. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the rear of the building. Vehicles and belongings are left at owners own risk.

Derwent Care Home Reviews (119)

Submit a Review
9.9

Derwent Care Home has a Review Score of 9.9 (9.911) out of 10, based on 56 reviews in the last 2 years. Over all time Derwent Care Home has 119 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Derwent Care Home
Loading...
Showing 119 reviews matching selected criteria
Review from S D (Daughter of Resident) published on 22 April 2024 Submitted via Website
Overall Experience

Mum has been a resident at Derwent for 4 years and has been cared for with a great deal of care, respect, and compassion. Knowing that she is in a safe environment is invaluable to the family. The staff do a fantastic job, in what can be very challenging circumstances at times. The new Manager has implemented lots of changes since coming into the post, all of which are improvements to the care home environment, both internally and externally. Currently the ‘home’ is undergoing major transformations to make it even more ‘dementia friendly’, for all residents/carers/visitors, which is a huge bonus.

Reply from Julie Shield, Home Manager at Derwent Care Home

Thank you so much for these lovely comments I will pass these on to my staff. These are very exciting times for the residents, their families, and staff we are all looking forward to seeing the end results of our Dementia care refurb.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Audrey F (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card
Overall Experience

All staff are very friendly, lovely people, always asking about my well-being, which is lovely! The manager is a beautiful woman who goes out of her way to check in on everyone! I am happy and at ease with my mother's care, and think the activities and experiences they provide are great! Thank you!

Reply from Julie Shield, Home Manager at Derwent Care Home

Thank you so much for this lovely review; I will ensure these kind words are passed on to all my lovely staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Junel F (Friend of Resident) published on 25 March 2024 Submitted via Website
Overall Experience

My friend is happy and well cared for by friendly and experienced staff. Her meals are of good quality and are well presented. Her room is clean and her laundry is always returned appropriately. The building itself is clean and is always heated well.

Reply from Julie Shield, Home Manager at Derwent Care Home

Thankyou so much for these lovely comments I will pass these over to the staff

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judith A (Daughter of Resident) published on 25 March 2024 Submitted via Website
Overall Experience

Staff are always helpful and friendly. They are very kind to my mother. They seem to work well as a team. The home is always spotlessly clean. It is a very well-run home. The food could be a little more varied.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Christine B (Daughter of Resident) published on 7 March 2024 Submitted via Website
Overall Experience

Staff always appear caring, polite and welcoming occasionally appear to be short-staffed but do make time to meet resident's needs. The menu at times is repetitive with limited choices. I feel at times staff are not kept updated on residents on going medical problems.

Reply from Julie Shield, Home Manager at Derwent Care Home

I would like to thank you for your kind comments and I will pass these on to the staff members. We do have a four-week seasonal menu and an alternative menu to choose from but I will ask the chef to review this. I will look into the other comments and address them where necessary.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Daughter of Resident) published on 15 August 2023 Submitted via Website
Overall Experience

Recently we had the opportunity to attend a session with a singer in Derwent Care Home. She was fantastic with the residents and families, smiling and encouraging all to join in. She also had a really good voice with great choice of songs for us all to sing along to. I want to tell you and whoever organised it how much we appreciate having the opportunity to make special memories today and remember the old ways we used to enjoy our time together. Looking around I think we were not the only ones. I also wanted to say how brilliant the staff were and how they enthusiastically encouraged and supported people to come and join in, they too joined in with so much compassion and care with dancing and singing, pride and emotion! Let's have more of this, it is invaluable therapy and the normalisation of the strange, frightening world our loved ones live in. What an event! What a staff team. Thank you from a very tearful but happy and lucky daughter.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S T (Granddaughter of Resident) published on 31 May 2023 Submitted via Postal Card
Overall Experience

I am very happy my grandmother is at Drewent. She has the best view and a comfortable room. The facilities are lovely and the activities if she wanted to join in are varied. The staff are amazing and friendly and dedicated to their jobs. I don't know where we would be without them.

Reply from Gemma Rigby, Home Manager at Derwent Care Home

Thank you for taking the time to write such a lovely review for us. It really means a lot and I will make sure I share this with the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela C (Daughter of Resident) published on 27 February 2023 Submitted via Website
Overall Experience

As a nurse and an ex home manager, I can not express the outstanding care delivered on a day-to-day basis to our Mam. The staff act on any concerns they may have with health and well-being, seeking medical advice in an efficient timely manner. Our Mam has been there since November and they already know her very well, they are a kind and very caring team providing a high standard of person-centred care. The atmosphere is warm, friendly and homely and Mam says she's happy there and feels safe.

Reply from Gemma Rigby, Home Manager at Derwent Care Home

Team Derwent thank you for your wonderful review. We are so happy that you and your mam are satisfied as you are.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David S (Nephew of Resident) published on 2 February 2023 Submitted via Postal Card
Overall Experience

My aunt has been cared for in this home since October 2021. During that time she has been more than happy with the care, love and attention she has received. All the staff have treated her with kindness and dignity for which we will always be grateful. The cleanliness has been second to none. Her food was always of a good standard and adjusted to her likes. Please keep up the good work.

Reply from Gemma Rigby, Home Manager at Derwent Care Home

We at Derwent really appreciate this lovely review. It was an honour to work with the resident and she is greatly missed. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gerald R (Son of Resident) published on 5 April 2022 Submitted via Postal Card
Overall Experience

My mother has been a resident of Derwent Care Home for approximately four years and has been happy and content which gives the family great peace of mind. The staff are kind, considerate and very professional in all aspects of their duties. I feel very fortunate for the care my mother is receiving.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Fantastic review, thank you for your comments - much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G O (Nephew of Resident) published on 5 April 2022 Submitted via Postal Card
Overall Experience

My uncle is happy and found a new lease of life, he is having fun - singing, dancing and eating well.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Great to hear, thank you for your feedback - much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bradley C (Grandson of Resident) published on 22 March 2022 Submitted via Postal Card
Overall Experience

The staff followed the necessary process and were very accommodating. I would highly recommend the centre to friends and family.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you very much for completing a review card, much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth C (Daughter of Resident) published on 22 March 2022 Submitted via Postal Card
Overall Experience

I am very comfortable with the process and control measures taken for visitors in the current climate. I find all the staff most helpful and they are wonderful with Mum.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Your comments are appreciated thank you very much.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane F (Daughter-in-law of Resident) published on 22 March 2022 Submitted via Postal Card
Overall Experience

Visited following a closure due to the pandemic. The staff are excellent, kind, caring and very helpful. The communication since the start of the pandemic has been excellent. We are updated via social media and a newsletter on events that my mother-in-law has taken part in. She is very happy in the environment she lives in which means her son and I are settled and not worried.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for completing a review for Derwent, your comments are much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Daughter of Resident) published on 13 March 2022 Submitted via Website
Overall Experience

My mum has been a resident of Derwent Care Home for over three years. During this time she has been very well cared for. The staff go above and beyond to ensure her needs are met. They treat her as one of their family rather than a resident. The staff are very approachable and caring. The home is kept very clean and overall there is a very welcoming atmosphere from the staff. I am happy that my mum is safe and even during the period of Covid restrictions I was able to enquire about her at any time and feel reassured. I highly recommend Derwent Care Home to anyone looking for first-class residential care.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Brilliant review, thank you very much, all your comments are greatly appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katie G (Granddaughter of Resident) published on 10 March 2022 Submitted via Postal Card
Overall Experience

This home is a lovely place and we are so happy to see our grandma comfortable and at ease. I would recommend Derwent Care Home to anyone in the future. The rooms are fab and the activities are fun for the residents to get involved with.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for taking the time to complete a review for Derwent, much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn G (Daughter of Resident) published on 4 March 2022 Submitted via Postal Card
Overall Experience

My mum became a permanent resident in November 2021. She has settled in great and I am so happy with the care she is given. The staff go above and beyond to cater for my mum's needs, and whenever I asked for anything done for my mum, they pull out all stops to do it, if it's doable. I recommend this home to others whom I know are looking for their relatives.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your amazing review, this is much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen S (Granddaughter of Resident) published on 1 March 2022 Submitted via Website
Overall Experience

I cannot recommend Derwent Care Home enough for the care they provide for my grandma. We were all heartbroken when making the decision that it was time for our grandma/mam to move into a care home and receive 24-hour care but it really feels like a home from home. The home is always spotlessly clean, residents are provided with daily activities and staff are friendly and caring. My grandma is treated with the dignity we always hoped for and she has really settled in well.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for completing a review on your grandmother's care, your kind comments are appreciated. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda S (Niece of Resident) published on 1 March 2022 Submitted via Website
Overall Experience

The home is very clean. Our resident is always clean and clothes and bedding are changed daily. The staff are very caring. The food is varied and suits our resident's taste. Prompt medical attention is given if required.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for taking the time to complete a review, your comments are greatly appreciated. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Janet G (Niece of Resident) published on 30 December 2021 Submitted via Postal Card
Overall Experience

The resident has been very well looked after for four years now. We appreciate the newsletter although perhaps our family member doesn't join in many.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for taking the time to complete a review form, your comments are greatly appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Derwent Care Home.

Upcoming Events

There are no upcoming events for Derwent Care Home.

Awards / Recognitions (1)

  • 01 Feb 2018Recipient: Mariposa

Meet the Team (1)

Julie Baron
Julie BaronJob Title:Home ManagerJoined: 2024

We would like to introduce Julie Baron as the Home Manager at Derwent Care Home. Julie has excellent experience in the health and social care industry and brings with her a wealth of knowledge in the sector. We are delighted to have Julie leading our fantastic team at Derwent Care Home, and looking forward to seeing the impact she makes on the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Derwent Care Home to verify any information. View our terms and conditions. Derwent Care Home has an Enhanced Service -more info.