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Holly Lodge Care Home

Chapel Street, Shildon, Durham DL4 1NX
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the place is very clean and the little garden is kept nice for residents.A M(Daughter-in-law of Resident/Service User)
Holly Lodge Care Home, Shildon
My mum has been treated with dignity and compassion. We couldn't have asked for anywhere nicer.H A(Daughter of Resident/Service User)
Holly Lodge Care Home, Shildon
although I have not sampled the meals provided, they smell and look both delicious and nutritious.P M(Son of Resident/Service User)
Holly Lodge Care Home, Shildon

Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.

Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.

Residents are encouraged to personalise their own en-suite bedrooms...  

Care Provided by Holly Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group / Owner

Person in charge

  • Dawn Heppell-Marshall(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (41)

Visiting

  • Visitors are always welcome at Holly Lodge. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the front of the building. Vehicles and belongings are left at owners own risk.

Holly Lodge Care Home Reviews (90)

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9.7

Holly Lodge Care Home has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years. Over all time Holly Lodge Care Home has 90 reviews.

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Review from Fiona K (Daughter of Resident) published on 27 July 2026 Submitted via Website
Overall Experience

My mam was admitted to the care home on 5 June 2026 after a period in hospital following a stroke. Her stay was short as she unfortunately died on 30 June 2026. I cannot say this enough - her care while in the home was amazing. Me and my family are truly thankful for this and cannot recommend Holly Lodge enough.

Reply from Dawn Heppell-Marshall, Home Manager at Holly Lodge Care Home

Thank you so much for taking the time to leave such a heartfelt review.

We are deeply sorry for the loss of your beloved mam, and we would like to offer our sincere condolences to you and your family. It was a privilege to care for her during her time with us.

Your kind words mean so much to...  

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Review from Christine W (Daughter of Resident) published on 4 June 2026 Submitted via Website
Overall Experience
Our Dad became a resident in the care home in February 2026.We found the home very clean and well looked after , the management and staff were very friendly and supportive towards our Dad .Also treated with care and Dignity we have seen .Plenty of Activities going on and Dad has settled in well , food and drinks is well presented and Dad eats well and put on weight.
The bedrooms are lovely and spacious and well thought of. Good Value of money

Well done to all of you

Reply from Dawn Heppell-Marshall, Home Manager at Holly Lodge Care Home
Thank you so much for your kind words and for taking the time to share your experience.

We are delighted to hear that your Dad has settled in well and is enjoying life at the home. It is wonderful to know that our team's care, support, and dedication have made a positive difference to both him...  

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Review from George R (Husband of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience

My wife had excellent care, was very happy with everything and can not fault anything about the home. This is my first choice if my wife needs to go back into a home, as she was only on a respite. I am on OCP myself and could also stop in this home if ever I needed to.

Reply from Dawn Heppell-Marshall, Home Manager at Holly Lodge Care Home

Thank you so much for your kind words and wonderful feedback. We are delighted to hear that your wife was happy and well cared for during her respite stay with us. It means a great deal to know that you felt confident and reassured by the care and support provided by our team.

We truly...  

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Review from Donna A (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

Staff excellent, food really good as mam did put weight on which was good. Staff go above and beyond to help. Also, Dawn, the manager, is very friendly and helpful.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your lovely review and kind feedback.

We are delighted to hear that your mam enjoyed the food and that she was able to put on weight during her stay, which is wonderful to hear. Our kitchen and care teams work hard to ensure residents receive nutritious meals and the support they...  

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Review from Gavin A (Son-in-law of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

Staff were friendly and will do anything to help and support. We have discussed if Freda needs to go into a home again, as Freda was on respite. Holly Lodge is our first choice.

Reply from Dawn Heppell-Marshall, Home Manager at Holly Lodge Care Home

Thank you so much for your wonderful review and kind comments.

We are delighted to hear that you found our staff friendly, supportive, and always willing to help. Providing compassionate care and support to both our residents and their families is very important to us, so your feedback means a...  

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Review from Dylan R (Grandson of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

Excellent home. My gran had a lovely room, food excellent. staff excellent and manager very friendly.

Reply from Dawn Heppell-Marshall, Home Manager at Holly Lodge Care Home
Thank you so much for your lovely review and kind words.

We are delighted to hear that your gran enjoyed her stay with us and that you were pleased with her room, the food, and the care provided by our team. Your comments mean a great deal to everyone here, and we will be sure to share your...  

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Review from J M (Son of Resident) published on 4 February 2026 Submitted via Postal Card
Overall Experience

Since my mother was admitted, I have been very impressed. The care home is spotlessly clean, and the staff are professional, very helpful and friendly.

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Review from Andrea M (Daughter-in-law of Resident) published on 3 February 2026 Submitted via Postal Card
Overall Experience

Our experience of Holly Lodge has been fantastic, a lovely care home. Very good staff, they care for my mother-in-law very well. Very empathetic to her situation. The home has a high standard of cleanliness, and the facilities are second to none.

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Review from Y S (Wife of Resident) published on 10 December 2025 Submitted via Postal Card
Overall Experience

Really happy with my husband care at Holly Lodge. Staff and management really helpful and accommodating. It gives me great comfort to see that he's happy and settled in this care home. Thank you so much to everyone at Holly Lodge.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families

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Review from Carran H (Daughter of Resident) published on 8 December 2025 Submitted via Postal Card
Overall Experience

Holly Lodge Care Home is a lovely home for my mam, Gillian. The staff are all happy and lovely people. Home is clean, and a happy place to walk into.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you very much for your kind words, we will continue to provide great care.

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Review from C R (Sister-in-law of Resident) published on 5 September 2025 Submitted via Website
Overall Experience

Sat in lovely garden with our former brother in law. Staff always helpful and welcoming. Staff showed care and consideration towards residents and visitors. Home always has a fresh welcoming smell especially in the entrance.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families

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Review from S B (Son of Resident) published on 28 August 2025 Submitted via Postal Card
Overall Experience

Staff are always polite. Home is always clean. Plenty of activities. Visit anytime throughout the day. Sometimes cannot get the car park taken up by staff cars.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your very kind review and we will strive to continue with the good work from all our team.

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Review from Joyce A (Sister of Resident) published on 23 June 2025 Submitted via Postal Card
Overall Experience

Overall the staff are pleasant and helpful.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families

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Review from Chris S (Daughter of Resident) published on 7 April 2025 Submitted via Website
Overall Experience

All staff friendly and welcoming. Lovely cake with morning tea. No Activities taking place. Hundreds of cigarette ends strewn in the residents garden, presumably left by night staff. Wheelchairs dirty and in much need of a thorough clean.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

We are sorry to hear about your recent visit, this has now been rectified and shouldn't happen again. Please feel free to come and see us if this doesn't improve.

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Review from L B (Daughter of Resident) published on 25 March 2025 Submitted via Website
Overall Experience

My mam stayed at Holly Lodge sadly she passed away in October 2024. I can not praise the Manager and staff enough they looked after my as if she was there own Mam. Holly lodge is spotlessly clean all the staff are just amazing. They kept me informed of everything regarding my mam care as i do not live in Shildon. The manager is fantastic and is such a lovely person. I miss going to the home and seeing everyone. One last thing my Mam really loved living at Holly Lodge. Thanks for all your hard work.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your very kind review and we will strive to continue with the good work from all our team.

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Review from V B (Friend of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

Holly Lodge Care Home is a clean, well kept and friendly home. The staff are kind, professional and efficient. They are understanding of the needs of their patients. My friend's health improved immensely in the home. Their care made all the difference. Thank you.

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Review from L C (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

My mam is a resident at Holly Lodge Care Home. The care is outstanding and my mam gets well looked after.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families

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Review from E B (Sister of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

The home have been very supportive, not only to my sister but to myself and other family members. During the decision making process of admitting her into a care home, and the guilt that went with that decision. Their support has continued from the first day when my sisters resistance was apparent. Their manner in dealing with her, and how she is treated on a daily basis shows great compassion for her condition and needs. She is very settled even though I know she has her stubborn moments.

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Review from C H (Sister of Resident) published on 7 January 2025 Submitted via Postal Card
Overall Experience

The care is of a good standard, there is always room for improvement, nothing is perfect. The staff have a difficult task dealing with residents with different complex needs and do a good job.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.

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Review from L W (Daughter of Resident) published on 27 December 2024 Submitted via Postal Card
Overall Experience

The staff are continually attentive and considerate of all residents. My mum has recently had a fall and the care she received was above and beyond what was expected. Management are also always caring and listens to any concerns and action is taken to resolve any issues that may arise. I could not praise them enough.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your very kind review and we will strive to continue with the good work from all our team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 February 2020
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Holly Lodge Care Home.

Upcoming Events

There are no upcoming events for Holly Lodge Care Home.

Awards / Recognitions (1)

  • 01 Feb 2018Recipient: Mariposa

Accreditations

There are no accreditations posted yet for Holly Lodge Care Home.

Meet the Team (1)

Dawn Heppell-Marshall Heppell-Marshall
Dawn Heppell-Marshall Heppell-MarshallJob Title:Home Manager

We are thrilled to introduce Dawn Heppell-Marshall as the Home Manager at Holly Lodge Care Home. With her extensive knowledge and experience, Dawn is well-equipped to lead our team and elevate the quality of care we provide to our residents. We look forward to seeing the wonderful impact she will have on our home and community.

Frequently Asked Questions about Holly Lodge Care Home

What types of Care is Holly Lodge Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Holly Lodge Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Holly Lodge Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Holly Lodge Care Home to the centre of Shildon?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly Lodge Care Home to verify any information. View our terms and conditions. Holly Lodge Care Home has an Enhanced Service -more info.