Lothian House Care Home

Clyde Terrace, Spennymoor DL16 7SG
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9.9 207 Reviews
  • Lothian House Care Home, Spennymoor
Located in the heart of Spennymoor, Lothian House care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and internet café located on the first floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Lothian House boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Lothian House, the team take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Lothian House, and the team is dedicated to supporting residents in building strong relationships in the Spennymoor neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home and the home manager leads the team at Lothian House to provide the kindest care possible to all residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1207

These prices are only a guideline, please contact Lothian House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jill Barlow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (48)

Lothian House Care Home Reviews (207)

Total of 207, showing 21-40
9.9

Lothian House Care Home has a Review Score of 9.9 (9.881) out of 10, based on 54 reviews in the last 2 years. Over all time Lothian House Care Home has 207 reviews.

Overall Experience

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Date Published

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Review from L B (Granddaughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second care home my nana has been placed in as the first did not even meet basic needs. Our experience of Lothian House has been very different. Lothian house is always warm and inviting, they constantly have seasonal decorations up and there are lots of events and days out to keep residents
stimulated and happy. My parents and I can rest easy knowing my nana is well looked after and happy here.

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Review from M R (Power of Attorney of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Resident:- Room constantly smelt. Always found sitting in room staring at the four walls on every visit apart from one where it was mealtime. T.V. not working - no radio although one taken in. On two visits was in dirty clothing and unshaven. On another visit complained of the cold as was only in a
sleeveless jumper and vest.
Complained of being lonely.

Reply from Clare Sheehan, Careline Advisor at Lothian House Care Home

Thank you for taking the time to complete a review. At HC-One, kindness is more than a word; we believe that caring for people means caring about what matters most to them. We strive to ensure our environments are person centred and encourage our residents and relatives to be involved in this and we welcome your comments. We would like to assure you the room has been deep cleaned and there is no odour. We are sorry to hear your experience has been less than expected and would like to invite you into the home to discuss your concerns to support in the care of your loved one. Once again thank you for taking the time to complete a review.

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Review from M S (Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Lothian House on 8/8/2024. I found it to be top of the pops. The manager is a rock like I said (top of the pops). I find the care to be superb. I feel so safe and life is wonderful, always outings and feel so safe and didn't think that life was so good in Lothian House. I'm a born and bred
girl in the local area and our wonderful manager says: "I know by your visitors, you know everyone and are so popular".

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Review from A P (Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but comfort and care in all you do.
Colourful experience and comfort from both staff and management.
I think the home is outstanding and nothing can be said against it.
Lots of new ideas and experiences to relate to them.
The wellbeing care for all you do and the manager and staff can't
do any more for all concerned than they have to me.

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Review from A D (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I came to view the home my experience was one of warmth and security and I haven't been disappointed. I know my mam will be well cared for and also our family know that staff do their utmost to provide the best care for our mother. Nothing is too much to ask, it gives us peace of mind.
Mam isn't good with strangers or changes but she has settled so well.

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Review from D C (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'The kind care company' never a truer word said, all staff from kitchen, domestic care and managerial all treat Dad with utmost kindness and respect. Nothing is too much trouble. Any issues are dealt with quickly and efficiently. A truly kind care home.

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Review from A W (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time Mam has been in Lothian House but this time it is permanent. She is very well looked after and is happy. The staff are all lovely and Mam likes them all, that is a good thing for me as I know she is comfortable and safe 24 hours a day. She has made a lot of friends and enjoys
the company and activities. The home is well-managed and of a very high standard.

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Review from C H (Granddaughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that we found Lothian House for his final years. The carers are hard and considerate of his needs. They remember and individualise his care. Taking him out for the recent D-Day celebrations. The food is varied and plentiful. It is such a weight off of me knowing that he is content
and well cared for.

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Review from Brian M (Friend of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst visiting a friend, found the property clean, comfortable, and well decorated.
The staff are brilliant with the residents and visitors as well.

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Review from S U (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only resided within the home since the beginning of last month. I cannot recommend Lothian House enough. The standard of care is second to none. All staff are friendly and professional and deliver a high standard of care to all residents, ensuring their care needs are met. All residents are
treated individually and safeguarded within the home. The meals are lovely. The manager and all the staff are very approachable and all do an amazing job looking after/taking care of our loved ones.

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Review from S S (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is an amazing care home. The staff at Lothian are wonderful and look after everyone brilliantly, taking every step to make people feel at home. They have cared for my mother, who has dementia, since 2021 with incredible kindness, giving her an amazing quality of life and dignity. I can't
speak highly enough of their professionalism and dedication.

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Review from Ann R (Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I came here I have been impressed by the attitude of staff and the excellent care given to everyone. There is nothing at all that I can find fault with. Management is excellent.

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Review from Hayley J (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is a lovely place. I know my dad is being well looked after by all the staff and it is so comforting for us not to worry about his care. As soon as I walked into Lothian House I could tell that it was the right place for Dad.

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Review from Christine C (Friend of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the great staff at Lothian House for a fantastic 80th birthday for a dear friend. Her family had to cancel a visit and I was away. The manager gave support and reassurance that the day would go well and it was loved by my friend. From the hairdresser coming in on their day off,
a mayor visit, carers provided a buffet and entertainment and a video call to me to wish them a happy birthday. All possible due to an excellent team at Lothian. Peace of mind is every thing to me and I can say I had this. Thank you for every thing you all do, not just special days, every day, thank you.

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Review from Debbie S (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was fast-tracked to Lothian very quickly and the transfer from the hospital was excellent. Whilst here she had fantastic care and support and as a family, we have been supported too. Overall, a good experience for Mam and the family.

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Review from Chris P (Grandson of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is a wonderful caring environment with wonderful and caring staff. It's clean and secure with a lovely garden, I couldn't imagine a better place to look after our lovely little grandma, thank you.

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Review from Anne R (Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault any staff in any way. Everyone is treated with courtesy and kindness.

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Review from Anne W (Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is one big happy home. I have made lots of friends and every day we have a laugh. The staff are amazing, nothing is a trouble and I wake up every morning with a smile and look forward to another lovely day.

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Review from Eileen W (Daughter-in-law of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is a caring environment, the staff are extremely friendly and professional. The home is immaculate and the food is lovely. We are delighted with the care that our mum-in-law receives. The atmosphere is welcoming and the staff and management ensure that the health and welfare of their residents
are the top priority. Entertainment is provided and is fun and inclusive. Birthdays are celebrated. Can't speak highly enough of Lothian House.

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Review from Linda F (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with Lothian House, not only is it a lovely home but they really care about the residents. They constantly check on Mam, involve her in the activities, make sure she's eating regularly and make her feel so welcome. She has a better quality of life now and has made new friends with
both the staff and the residents. I have already recommended the home to family and friends and will highly recommend it in the future. Five-star service across the board.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Lothian House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Lothian House Care Home is calculated as follows: ( (582 Excellents x 5) + (55 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 645 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lothian House Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Jill

Jill Barlow

Job Title: Home Manager

Joined: 2004

“I believe that kind care means putting someone else’s needs before your own and making them feel special.”


Jill has gained over 20 years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Lothian House for a number of years, Jill closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Lothian House.


When asked what she enjoys most about her role, Jill remarked: “I just love the satisfaction of ensuring the safety and wellbeing of our Residents.”


Away from work, Jill enjoys weekends away with her partner and socialising with her friends and family.


If you would like to find out more information about Lothian House, Jill has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lothian House Care Home to verify any information. View our terms and conditions. Lothian House Care Home has an Enhanced Service - more info.