Lothian House Care Home

Clyde Terrace, Spennymoor DL16 7SG
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9.9 207 Reviews
  • Lothian House Care Home, Spennymoor
Located in the heart of Spennymoor, Lothian House care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and internet café located on the first floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Lothian House boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Lothian House, the team take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Lothian House, and the team is dedicated to supporting residents in building strong relationships in the Spennymoor neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home and the home manager leads the team at Lothian House to provide the kindest care possible to all residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1207

These prices are only a guideline, please contact Lothian House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jill Barlow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (48)

Lothian House Care Home Reviews (207)

Total of 207, showing 41-60
9.9

Lothian House Care Home has a Review Score of 9.9 (9.881) out of 10, based on 54 reviews in the last 2 years. Over all time Lothian House Care Home has 207 reviews.

Overall Experience

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Date Published

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Review from P B (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish, Mum's move to Lothian House was exceptional. The staff visited her in her old home, listened to her fears and reassured her.
On arrival at the spotless home, all of the staff visited to discuss her stay and help her settle in.
The catering is outstanding, as well as "events"
and activities.
All of the staff go above and beyond!

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Review from Jennifer P (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience of all family and friends agree the home has been excellent from stepping through the doors, we were greeted with warmth and kindness. All staff are not only highly trained and professional but also genuinely care about the well-being and happiness of each resident.
The home is immaculate,
creating a cosy and homely atmosphere and fostering a sense of community.
Overall, it gives the family peace of mind.

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Review from Judith C (Cousin of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a home-from-home - fantastic in every way.
Superduper carers and outstanding management.

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Review from Karen D (Niece of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been in Lthian House for over two years. The staff are all excellent, and she likes them all. Myslef and my mother are very happy with the care and attention she is receiving.

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Review from Megan W (Granddaughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love how my gran is, my gran again. She's so happy. I thought I'd never get her back, but I have. Lasses are spot on, best thing in years. Thank you.

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Review from Peter E (Son of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring environment. All staff are friendly, professional and caring. My mum is very happy and feels safe and well looked after. I'm very happy with the care taken by all the staff.

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Review from W L (Partner of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the care home support good, with an excellent introduction at the beginning and ongoing updates given to us as required. We feel that the activities and food are good. We are pleased with the facilities and have found the management and staff to be helpful.

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Review from Clifford B (Son-in-law of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit it's always clean and tidy. All the staff are very friendly and caring.
If you ask for anything, they gladly do it there and then. All the residents smile and look happy every time we are there, plus there are lots of activities going on.

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Review from Paula C (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, friendly home with plenty of activities.
Caring staff who know their clients.

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Review from Sue C (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Lothian on the 2nd of January 2020. She finally realised she needed some assistance. What she actually got was a second, loving and caring family. The staff are marvellous at settling in and caring for all who come through the door. Mum was looked after as if she was the mother of every
member of staff working at Lothian. Sadly Mum died in October 2023. It was peaceful and painless. She was cared for until the very end in a wonderful way. Thank you.

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Review from Gillian H (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is a beautiful care home, well decorated, clean and homely. The staff are wonderful and have taken every care of my mum during her stay. Although Mum didn't participate in any of the activities there were plenty on offer. She took all her meals in her room and said they were lovely. Any
problems that arose were dealt with quickly. Mum has enjoyed her time here and has said she would be happy to come back.

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Review from Paula F (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Lothian House for only 8 weeks but I can honestly say she received the best care. From walking in on that first day I just knew it was the right place for her. Lothian House is spotlessly clean and the residents all seem happy. The staff make a fantastic team and nothing
is a trouble for them. They not only cared for my mother but us as a family were well looked after. When Mam's health worsened we were allowed to stay with her and she was treated with the utmost care, consideration, and respect. Well done each and every one of you. Thank you so much.

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Review from J A (Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all aspects to be first-class. Staff are excellent and caring.

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Review from A T (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the son of my mother, I have to say the facility and staff have been fantastic. My mum has been a temporary resident prior to her move into living accommodation. She has been treated wonderfully by the team at Lothian House. A great experience.

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Review from L S (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Take excellent care of my mother.
The facilities are exceptional.
Staff are caring, friendly and treat the residents with respect.
I don't have to worry about my mother as I know she is being very well looked after.

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Review from J P (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent no problems. I am happy with mam's care.

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Review from S B (Granddaughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all extremely friendly loving and caring. The home is also extremely clean and well-kept.

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Review from Judith H (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a frequent visitor, I am always given a warm welcome by staff and residents. The home is clean, well appointed and rooms/facilities are of a high quality. All staff are friendly, amiable and very supportive providing regular updates on mam’s health and wellbeing. The commitment, compassion and genuine
care shown by staff to residents is obvious to see, the residents looking happy and well cared for. The home is a true credit to the dedication and the professionalism of the team, and I know mam is respected and well cared for. Overall an excellent care home which I highly recommend.

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Review from Paula R (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam was in Lothian House Care Home for palliative care. The staff were outstanding. Our mam received the best care as did we, the family. I can’t recommend Lothian House enough. I wouldn’t hesitate to recommend this place to anyone. Thank you to all the staff. You were all fabulous.

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Review from H L (Granddaughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff were absolutely excellent and could not have done more for my grandma during her final five weeks, They also looked after the family extremely well during this difficult time, especially those I called the dream team. One senior member of staff needs a lot of improvement, however,
overall I would recommend Lothian House to anyone.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lothian House Care Home

Thank you for taking the time to complete a care home review regarding Lothian House. I am pleased to hear that you felt the staff could not have done more for your grandmother during her final weeks and also extended that level of care to you and your family (especially the dream team), what a lovely way to describe a group of colleagues. Also thank you kindly for stating that you would recommend us to others, who may require care home services in the future. We are sorry that you feel that one of our senior colleagues requires lots of improvement, please be reassured that we are looking into this. If you wish to discuss the matter further please contact the home manager directly who will do her utmost to work with you to remedy any concerns.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Lothian House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Lothian House Care Home is calculated as follows: ( (582 Excellents x 5) + (55 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 645 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lothian House Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Jill

Jill Barlow

Job Title: Home Manager

Joined: 2004

“I believe that kind care means putting someone else’s needs before your own and making them feel special.”


Jill has gained over 20 years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Lothian House for a number of years, Jill closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Lothian House.


When asked what she enjoys most about her role, Jill remarked: “I just love the satisfaction of ensuring the safety and wellbeing of our Residents.”


Away from work, Jill enjoys weekends away with her partner and socialising with her friends and family.


If you would like to find out more information about Lothian House, Jill has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lothian House Care Home to verify any information. View our terms and conditions. Lothian House Care Home has an Enhanced Service - more info.