Lothian House Care Home, Spennymoor, Durham
Lothian House Care Home, Spennymoor, Durham
Lothian House Care Home, Spennymoor, Durham

Lothian House Care Home is a 47 bed purpose-built accommodation located in the heart of Spennymoor in County Durham, providing residential and residential dementia care.

Residents at Lothian House have access to a choice of lounge areas which feature comfortable and specially designed furnishings. Bedrooms are well-equipped, bright, safe and comfortable and many en-suite facilities, while some rooms offer views of the gardens.

At Lothian House, the home's chefs take pride in knowing the individual tastes and preferences of residents, preparing a choice of home cooked, nutritious meals and

Experienced home managers and staff put kindness at the heart of everything the do.

Group: HC-One

Person in charge: Jill Morton-Carr (Matron/Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 35

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lothian House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.8 Lothian House Care Home has a Review Score of 9.8 (9.762)

The Review Score of 9.8 (maximum of 10) for Lothian House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews over all time. This Average Rating is also the rating value for Lothian House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.762 for Lothian House Care Home is calculated as follows: ( (460 Excellents x 5) + (111 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 584 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lothian House Care Home is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 28 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    41
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lothian House Care Home?

  • Extremely LIKELY
    45
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lothian House Care Home

  • Daughter of Resident/Service User
    14
  • Son of Resident/Service User
    8
  • Granddaughter of Resident/Service User
    5
  • Resident / Service User
    4
  • Friend of Resident/Service User
    3
  • more

Warm and welcome care home. Staff really friendly and residents were brilliant to work with. Really clean and tidy, would recommend to anyone.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lothian House is a friendly and kind place with hardworking people and a calm caring environment. I love that they have my mother singing which she loves and she is now part of a small 'choir' practising for Christmas - just as she did prior to coming to live here. I am very grateful.

(NB - do wish there was a 'very good' category between 'good' and excellent.)

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All of the members of the care team that I have met are welcoming and happy to answer any of the questions I may have. My aunt is happy and content and I am so relieved to have the feeling that her welfare is the priority.....excellent.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All the carers are wonderful. They take excellent are of the residents and are incredibly kind. The staff also take great care of residents families.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pleasant, friendly professional staff. Staff always glad to support, help and aid residents. A clean environment for residents to live.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We are very satisfied with Lothian House and would recommend to friends and family. The care our mum receives is good.
mum has been in for three years now and we are more than happy. The new visitor's toilet is very nice.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Excellent

Activities: Very Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I would recommend Lothian House to anyone needing care facilities. The staff are wonderful, always considerate of both residents and visitors. The rooms are always clean and smell fresh. The activities and entertainment are engaging. We are very happy with all aspects of the home.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every time I have visited Lothian House Care Home you are always greeted with a warm welcome. The home is clean and always smells lovely. My in-law is treated with respect and dignity and is always treated as an individual.
Our family can be sure that she is safe and well cared for.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff make every visit special. They make an effort to speak and ask if there is anything we need. My mother's room is always clean and staff are excellent with her, even in trying times.
Nothing is a problem to the staff and the food is excellent which I have sampled.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a family, we have always been made to feel welcome we have always recommended Lothian House in the town to many friends - staff work very hard but are always friendly, stop to speak and inform me what is going on - bingo - parties etc.

It's always pleasant and clean - you can go along and make yourself a cuppa - always well informed of any changes. My friend is often asked if she would like to go out on the bus. It really is a well run home and I am very happy my friend and many of my friends live in a lovely home as Lothian House. Meals are lovely!

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring team. Mum is well cared for. Clean, well dressed, hair done. Waiting for incontinent assessment result.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Grandma has lived here at Lothian House for nearly three months. The difference in her as a person is outstanding. She receives a very high standard of care and all the staff work very hard.
She is very happy here and as a family, we're all very impressed.
The cleanliness of the home is also at a high standard. My grandma always smiles and tells me she enjoys the food.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean and tidy. Staff are great and Mam really settled into this environment.

How likely would you be to recommend Lothian House Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister was in this home until she died last year, I still go in to visit other friends there regularly. It's a really nice home, they recently won an award for their standard of care and that is well deserved. All the staff are very nice, some of the staff have been there a very long time, that says a lot. All the residents are very happy and content.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I visit mum four times a week, if I'm on holiday I go every day but there is always a member of the family visiting each day. Obviously, we discuss her wellbeing and we are all very happy with all the care she receives at Lothian House.
It's peace of mind when we are all working, knowing she is well cared for. She enjoys the meals and choices they have every mealtime, so there is always something she will eat.
It's so clean and you always see staff cleaning the home.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was a visitor to see my good lady at least twice a week for six years so I had a good relationship with the staff.
The cook even taught me to cook poached eggs in water.
Keep up the good work.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff provided excellent care for my father during his 15 months stay at Lothian House. All staff were very friendly and professional in their approach towards him and visiting family members.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have lived here for 10 months and I have been very pleased and contented. The carers are very good and do all they can to care for us. We get plenty of drinks and snacks and we also have lots of trips to the seaside and the country. Lots of variety.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although my mother has only been at Lothian House Care Home for a month, I am more than pleased with the care she is receiving. All the staff are very friendly and can not do enough to help both my mother and me with any requests we may have. Overall I would have no hesitation in recommending Lothian House.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Initial reservations regarding placing our mother into care were quickly addressed as she has received exceptional care from the outset. Our family can and do feel entirely confident and comfortable knowing that our mother is receiving the best care that we could want for her. Without exception, all members of staff have been kind, welcoming, friendly and always cheerful. We have nothing but praise for all of them and would recommend their care to anyone who was considering placing a loved one into care.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise for the care given to my mother here. She has her every need catered for, from personal care, dressing, medication and feeding. She smiles every time I visit which is most days and is obviously happy and content. The staff are like one big family, always friendly and most helpful. They all work tremendously hard to maintain a high level of care for all the residents and I am therefore completely at ease leaving my mother there to be looked after. She regards Lothian House as her home- I couldn't ask for more.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good service from all staff, I always know my grandmother is cared for 24 hours, 7days a week.
Nothing is ever a bother, if we ever have any questions and we are always contacted if anything changes or anything we should know about.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident in Lothian House for more than 6 years, during this period of time we have had no cause for concern.
The standard of care, cleanliness and professionalism of the staff is excellent. I have recommended the care home to a friend whose mother became a resident. She too found the place to be very good. It is so reassuring to know that your relative is so well cared for.
My mother feels at home in Lothian House. I can't speak highly enough of the place.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff first class, nothing a problem to them. Food first class, my mother is always clean, safe and looked in a first class manner.
Her room is very clean and bed always clean. The home is very clean and all staff smile.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the six years my wife has been at Lothian House, I am always welcomed with a warm greeting. Staff in all areas are very friendly and helpful. When I leave I know she is well cared for.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I visit every two weeks to give communion to residents (Roman Catholic) The staff are very helpful in transferring residents to a suitable room for our service.
I have always found all the staff I come into contact with caring and obliging.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although mam has only been here a few weeks, the staff in the home helped us through a very difficult time and deserve credit for their professionalism and bedside manner, helping to get mam settled in her new surroundings. It would be impossible to find fault with anything, or anybody at the "home". Keep the good work up, it means everything to our family, knowing that mam is being taken care of in every way. Thank you

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

All of the staff are very good at their work, treating patients with care and respect and nothing is a trouble. Everything about the home is of the highest quality, nothing can be faulted, the care is to the highest degree, therefore there is no need for any family worries at all. Well done.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is both happy and comfortable at Lothian House Care Home which is a huge relief as we as a family now know she is safe and secure without the distress we feared would accompany her move from her home to a care facility. The staff are attentive and friendly and we feel confident in their standard of care.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My grandmother has only been a permanent resident at Lothian for a short time but is very comfortable and content. Although a placement in a care home became a necessity for her own safety it meant a lot to the family that she was happy with the arrangement and we are confident in the care she is receiving.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The manager spoke to me on the telephone advising me about the home and everything I needed to know. From meeting the manager at the beginning of my husband's stay I have been very impressed with her and all the staff. The home is immaculate. Rooms are airy. I stayed for one meal with my husband which was excellent. I must admit I could not find anything disagreeable. 100%

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner's grandmother is in Lothian House Care Home and is very settled and happy there, she has made lots of new friends and loves the staff, the entertainment and the food. We looked at other homes before we came to look at Lothian House Care Home. The rest were not a patch on this home. We are so happy and so is all the family :)

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We brought grandma to Lothian House Care Home in May, since then grandma has loved her new home, the home is very clean and always smells nice. The staff are amazing and take such good care of grandma she is respected and always treated with kindness and dignity. Grandma says it's like she's in a five-star hotel with 24hr staff, she is very happy.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner was admitted to Lothian House three months ago from another home out of town. He is now in his own town. When first admitted I visited nearly daily and was always made welcome. Now he is quite settled and regards this as his home. I have reduced my visits as I know he is in safe hands and he is content. When I do visit I am always made to feel at home and can visit for as little or as long as I want. Which is important to me. I am always kept up to date with his health etc.

How likely would you be to recommend Lothian House Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After being temporarily in another care home, Lothian was like a "breath of fresh air". Staff from domestic to management are friendly, very helpful and all go that 'extra mile' building confidence with residents, family and visitors.

I would describe Lothian as being a 5* hotel for elderly residents. We can now sleep well as a family, knowing that our mother is well cared for and safe.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A big thank you to all the staff for the care and love you gave to my mam during the four years she was at the home. To say to was appreciated is a high understatement.

It was a lovely feeling knowing she was in such a loving environment with wonderful people looking after her. A huge heartfelt thanks to each and every one of you - I will never forget what you all did for her.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Outstanding, dignified care provided by all staff. The home has a lovely calm feel. My family are forever indebted to the staff for the wonderful care my other received. We wish we had found Lothian House sooner!!

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On Friday March 11th 2016. My dear friend was taken into Lothian House after her doctor was unable to get any nurses to sit with her during the night. Social services tried for hours to find her somewhere and she arrived there about 7pm the care and support she received was excellent, my friend is 94 years old in September and has not been out of her flat whilst been poorly and was treated like they had known her for years, now she says if ever she has to go anywhere again could she go there.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have visited other care homes recently, I find Lothian House staff very pleasant and helpful I am always offered a cup of tea or coffee, even when the staff are busy. I find the home very clean and comfortable.
The only downside for me is seating for visitors in the main lounge. I have had to sit on a stool (foot stool) on occasion as I need to be close to my sister to understand what she is saying. This is not a great problem for me but could be for some people.
Activities are excellent, lots going on, my sister enjoys joining in, listening to he organist, chair exercises and trips out in the mini bus. I think Lothian have a good team who care.

How likely would you be to recommend Lothian House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Lothian House Care Home responded to this review on 01 Mar 2016:

There are various lounges within Lothian House for residents and their relatives / visitors. We do encourage residents and relatives to have visiting time in the residents in own rooms as this enables a more private and quality time. Should visitors prefer to sit in the main lounge with their relative there are dining chairs available that can be taken into the main lounge. We do monitor the amount of visitors in the main lounge as our residents do enjoy watching the TV, and too many visitors can prevent the residents from viewing the TV.

A pleasant and inviting environment with courteous management and staff, a nice clean odourless place for residents.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very big thank you for the dignified manner in which you provided care and support to our dear mother and nanna. The staff always showed compassion, particularly at the end of her life. Thank you also for the support you gave to the family while she was on the end of life pathway.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As far as I can tell, the home seems clean and hospitable the staff are friendly and approachable.

How likely would you be to recommend Lothian House Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Staff: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

When my aunt was first admitted to Lothian House in 2012 it seemed such a sad day. However over the last 3 years my aunt has been cared for with such love and exceptional care. I want to thank you for making her last years as happy and comfortable as possible. You all treat very vulnerable, sick elderly people with respect, love and care, which is such a blessing and comfort to family and friends. Thank you from the bottom of my heart.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lothian House can not be faulted. The care staff are second to none. The standard of care is no less than excellent, way above my expectations. I have had a few meals with my wife and you have a choice of meals you also receive a good portion nothing but very good and high quality food. I have always been treated as part of a family. The cleanliness is superb. This home is all I could have wished for my wife.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although I am a fussy eater the kitchen staff have always provided me with a good and varied diet of food. All of the staff are good, kind and considerate. The cleanliness of the home is very good and all the staff are courteous, polite and what ever you ask for its not too much trouble for any of the staff. I do spend a lot of time in my room but it's my choice and staff always pop in to see if everything is ok.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As my time is almost up for respite at Lothian House the care I have been given is very good by all the staff. You have a very good varied menu and plenty to eat and drink. The home is very clean and tidy and you are treated with kindness and dignity and respect. When I have visitors we can go to a small lounge for privacy if we want to. All of the staff are very friendly and polite at all times.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lothian House is a very clean nursing home. All of the staff are friendly, professional, approachable and caring to the residents. Lothian House has a good variety of daily activities to occupy the residents. They also offer a varied selection of day/ weekend trips.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lothian House is a brilliant nursing home. I can't fault the staff, they are friendly and caring. Lothian House is like one happy family. Within Lothian House I have plenty of daily activities/entertainment to occupy my time.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Big improvement in general health in particular dad's mobility as carers have encouraged and assisted him to walk. Carers are friendly attentive, kind and treat dad with respect. He is well looked after clean and tidy. Thoroughly enjoys food has regained weight he lost before moving to Lothian House. Lothian House has a warm, friendly atmosphere. Residents generally look happy. Dad is very content and happy at Lothian House and would like to remain there as her regards it as his home. High standard of cleanliness throughout the home.

How likely would you be to recommend Lothian House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Jill

Jill Carr

Job Title: Home Manager

Joined: 2004

Description:

“I believe that kind care means putting someone else’s needs before your own and making them feel special.”

Jill has gained over 20 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Lothian House for a number of years, Jill closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Lothian House.

When asked what she enjoys most about her role, Jill remarked: “I just love the satisfaction of ensuring the safety and wellbeing of our Residents.”

Away from work, Jill enjoys weekends away with her partner and socialising with her friends and family.

If you would like to find out more information about Lothian House, Jill has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lothian House Care Home