Lothian House Care Home

Clyde Terrace, Spennymoor DL16 7SG
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9.9 207 Reviews
  • Lothian House Care Home, Spennymoor
Located in the heart of Spennymoor, Lothian House care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and internet café located on the first floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Lothian House boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Lothian House, the team take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Lothian House, and the team is dedicated to supporting residents in building strong relationships in the Spennymoor neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home and the home manager leads the team at Lothian House to provide the kindest care possible to all residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1207

These prices are only a guideline, please contact Lothian House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jill Barlow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (48)

Lothian House Care Home Reviews (207)

Total of 207, showing 61-80
9.9

Lothian House Care Home has a Review Score of 9.9 (9.881) out of 10, based on 54 reviews in the last 2 years. Over all time Lothian House Care Home has 207 reviews.

Overall Experience

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Date Published

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Review from K T (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just spent a lovely afternoon with the residents of Lothian House. Entertainment from the Rainbow Singers, followed by afternoon tea and a glass of wine. It was great to see everyone joining in with the singing and a lovely friendly atmosphere in the home.

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Review from A G (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit mam at the Lothian House Care Home. She always has a smile on her face and I know she is well cared for by the hardworking, wonderful staff who work there. Mam is well looked after and has made new friends. It gives me peace of mind knowing mam is so well looked after
and I am so grateful to everyone who works at Lothian for their care and kindness.

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Review from Lynne G (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Lothian House since May 2022. Throughout this time, he had constantly been treated with dignity and respect. The staff are just amazing, from the cleaners and kitchen staff through to the management. Well done, everyone. The days out, activities and entertainment are thoroughly enjoyed
by my father and the other residents. I cannot praise them enough. Thank you all.

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Review from M H (Son of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the visit to my mother very pleasant, with the surroundings very clean and tidy. All the staff I have met are always friendly and helpful.

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Review from Janie R (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lothian House Care Home continues to provide kindness and care to my mother and has done for the past four years. Staff have worked through some difficult times (Covid) and have met the challenges and still kept smiling.

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Review from B C (Son of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entry to the home, there is always a pleasant and cheerful welcome. The home is very clean, staff are always helpful if we have a query. I have always felt my mother is in a safe and secure environment. Each week there are always different activities going on and entertainment. The staff always look
happy and treat the residents with a smile, care and compassion. Overall this is cheerful and a happy home.

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Review from John J (Resident) assisted by family/friend published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I am looked after very well. All the staff are excellent. I really enjoy the entertainment that Lothian House provides and my trips out in the minibus. Everything here is kept immaculately clean, and the standard is very high.

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Review from Chantelle E (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lothian House Care Home since just before the Covid lockdowns of 2020. As I live overseas, I worry about her constantly. Thankfully, this July, I was finally able to visit. The staff at Lothian House were so warm and welcoming. They all treat the residents with respect and
care. I noticed how the staff always look at the residents and say their names, often accompanied by a hug, a rub on the back and some friendly banter - they really connect with their residents. The Care Manager was able to meet with us and discuss our mother's health and well-being in detail and give us a full rundown on what her day is like. She was honest about her adaptive skills and we felt really reassured that our mother is in capable hands. I enjoyed being able to 'hang out' with my mother in the lounge or on the garden patio. The activities look like fun and it was lovely to see photos of everyone having fun. I left feeling content that my mother was happy and safe. Thank you Lothian Legends!

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Review from S P (Son of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here at Lothian for over 8 months now. During that time he has received excellent care and attention from a dedicated and professional team of carers and associated staff. This has enabled my father to fully settle in after what had been a traumatic time in his life. I cannot praise
them enough. A very big thank you from my father and his family.

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Review from Karen D (Niece of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been very happy since she came here last August. The staff are great with her and are always pleasant and helpful when we visit. I can't recommend Lothian House enough.

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Review from S K (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continues to be a lovely home. Lovely staff who look after my mam really well.

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Review from Samantha C (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the whole pandemic I have been kept up to date with the guidance that the home had in place. I felt my dad was safe, happy and connected to us. Any questions I knew I could just pick up the phone and they would be dealt with. Well done to the staff at HC-One

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Review from Christian S (Son of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here at Lothian House are professional and caring. I am happy my mam is receiving the care she is.

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Review from Zoe D (Granddaughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been fantastic, very welcoming, kind and compassionate. A lovely warm friendly atmosphere from the moment you enter. They genuinely care about the residents and always have time to chat.

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Review from B M (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the home, the staff are very friendly and helpful. Mom has settled in and loves to dance with the staff and have a job since she has been at the home, she is eating better and seems to really enjoy the food. She is much safer here and enjoys having the choice of company or
the quietness of her own room. They always make an effort on special dates of the year.

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Review from Christian S (Son of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mam has come into this care home I have been really pleased with the level of care she has received. The staff are both friendly and professional. I feel very happy overall and have seen a change in my mum's mindset and outdoor.

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Review from Paul F (Son of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mam has been in Lothian House Care Home the care she has received has been excellent. She is treated with dignity and respect at all times. We as a family are very happy with the way Mam is treated and feels that she is in a safe and secure place.

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Review from D W (Son of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The booking procedure and access procedure was positive and easy. A warm welcome.
Mam was well dressed and clean. Her room was clean too.
Mam was happy in the TV lounge and happy to walk to her room for me.
Visit was pleasant.

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Review from Hazel H (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that the care and attention to my mum has been excellent. The staff are all very professional and take time and care with my mum, in fact they love her like I would expect them to take care of their own mothers. I thank them all.

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Review from Michael H (Son of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care and staff excellent.
Nothing is too much trouble.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Lothian House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Lothian House Care Home is calculated as follows: ( (582 Excellents x 5) + (55 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 645 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lothian House Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Jill

Jill Barlow

Job Title: Home Manager

Joined: 2004

“I believe that kind care means putting someone else’s needs before your own and making them feel special.”


Jill has gained over 20 years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Lothian House for a number of years, Jill closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Lothian House.


When asked what she enjoys most about her role, Jill remarked: “I just love the satisfaction of ensuring the safety and wellbeing of our Residents.”


Away from work, Jill enjoys weekends away with her partner and socialising with her friends and family.


If you would like to find out more information about Lothian House, Jill has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lothian House Care Home to verify any information. View our terms and conditions. Lothian House Care Home has an Enhanced Service - more info.