Melbury Court, Durham, Durham
Melbury Court, Durham, Durham
Melbury Court, Durham, Durham

Live at Melbury Court and enjoy the rich heritage that Durham has to offer. Melbury Court is managed by Kirsty Crozier who is a registered nurse with over 15 years’ experience of running a care home. Together with her dedicated team, she is able to deliver the care required 24 hours a day. Her aim is to value each and every individual who comes to stay at Melbury Court and to ensure that their every need is attended to.

The purpose-built Care Home is organised across three floors with spacious living accommodation comprising several smaller lounges and dining areas. Like all HC-One care homes, Melbury Court is decorated throughout to the highest standard. The bedrooms are large and well-equipped and all come with en-suite facilities, some offering their own shower. All the facilities you might expect and some you might not, such as plasma televisions in the lounges and in some of the bedrooms, a beauty salon, direct dial telephones to every room, unlimited WiFi access and a Nintendo Wii.

As well as having a beautiful interior, Melbury Court boasts fabulous landscaped gardens and outside sitting areas for residents to enjoy the fresh Durham air.

The Lumley Wing – The lower ground floor of Melbury Court is an exclusive respite wing for elderly people who aren’t quite ready to move into a home but who need a little bit of rest and recuperation. The exclusive package includes: your own front door with direct access to the gardens from your fully furnished bedroom, a plasma screen television and DVD player, and complimentary toiletries and newspapers.

Nursing at Melbury Court - In their 24 bed nursing wing at Melbury Court your loved ones will be cared for by fully qualified RGNs, who will prepare individual care plans to ensure that they provide the highest quality of care that is specific to your needs. The bedrooms are large and well-equipped and all come with en-suite facilities.

Group: HC-One

Person in charge: Mandy Faulkner (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 87 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 87

Rooms with ensuite WC: 87

Facilities & Services: Convalescent Care • Separate Dementia Care Unit • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Melbury Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.5 Melbury Court has a Review Score of 9.5 (9.458)

The Review Score of 9.5 (maximum of 10) for Melbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Melbury Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Melbury Court is calculated as follows: ( (120 Excellents x 5) + (91 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 227 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Melbury Court is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.4 positive Reviews (87 registered maximum number of service users ÷ 5). 18 Reviews ÷ 17.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Melbury Court?

  • Extremely LIKELY
    16
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Melbury Court

  • Daughter of Resident/Service User
    8
  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • more

I have been very pleased with the care provided for my mother. The staff are caring and respectful, the managers are approachable and responsive and the premises are well kept and tastefully decorated. There are activities held each day and tastefully decorated. There are activities held each day and the environment is stimulating. My mother has company and interest. Knowing that she is there and well looked after has alleviated my anxiety. We feel confident that she is in the best place.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well run home with caring staff.
The let down of this home is the kitchen and dining room. The quality of food is sometimes disappointing. Additional crockery, cutlery and designated duties fo staff would be an advantage. Sometimes there is a long wait to answer the buzzers.

How likely would you be to recommend Melbury Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Friendly well ran home. The doors into the home are dreadfully difficult with a wheelchair, automatic/electric doors would be a boom!!

Very caring staff.

How likely would you be to recommend Melbury Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I think Melbury Court must be one the better nursing homes in the area. Mam has been a resident there for over four years. We have had minor problems but nothing major. Since the takeover, I have noticed minor differences. At the present time, I would say the previous care owners were better. It maybe initial that there are initial teething problems so I will not judge the differences at present and will allow time for the home to settle.

How likely would you be to recommend Melbury Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Katie Price, Careline Advisor at Melbury Court responded to this review on 17 Oct 2017:

The relative is very happy with the care provided at Melbury Court and we are reassured that the resident is happy. The worry had been created around asking the relative and resident about food preferences as we had been updating our current information.
In doing this, the relative was worried that people wouldn’t know her mum's preferences.

The relative had been asked about this previously and thought changes were being made. We like to keep the information up to date and after discussing with the reviewer they are happy with the outcome.

My sister has been a resident in Melbury Court for almost three years. Her condition is deteriorating but she is reasonably happy and very grateful to the staff for their care. The family visit very regularly and have always found the staff to be extremely kind and caring. There are many activities available for the residents.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been a resident for over 5 years and has always received the best of care and attention during this time.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Really pleased to have discovered Melbury Court for my dad. It's on the doorstep, so easy to visit him. The standard of decor; furnishings etc... Set it apart from his previous care home and others considered - more like a home than a care home.

In general terms the staff are very pleasant - all staff, from admin through to the carers and nursing teams. Melbury seems to have created an environment where employees want to be there and do their best.

Melbury is also a very "active" home with lots of events organised for residents and relatives (race nights; quizzes, karaoke etc) all of which create a sense of belonging.

In summary, somewhere I'd be happy to be a resident myself, should it ever be necessary!

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I am very happy for my wife to be here in this care home. The facilities are excellent, as are the staff.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The environment in the care home is excellent. The staff are very attentive and professional and always willing to help.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Plenty of activities, trips out and external visitors. Looking around all residents are clean and comfortable. No signs of stress. The staff are lovely, work extremely hard to create a positive outlook. Meals are interesting and well presented. The home is very comfortable and clean. The residents are well cared for.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Very pleased with the way the home is run. Carers are good and very helpful. Everything tidy and clean.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The surroundings are really pleasant; it's a nice place to visit. Dining rooms are clean and airy. Bedrooms spacious and you can make them 'home from home' with your own furnishings etc. However, what stands out for me is the staff. All the girls are caring and highly professional. They seem to genuinely care about doing the best for the residents, keeping them safe and comforted. That means the world to me. It is hard to come to terms with a loved one needing care, but I would wholeheartedly recommend Melbury Court.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother entered Melbury Court in October 2016. She was extremely unwell and if it were not for the care she received at this home, she would not be here today. The staff are kind, caring and the home has a lovely atmosphere.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been in Melbury Court for twelve months now. The staff are helpful and friendly and I am happy that she is being looked after well.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Excellent staff. All very caring. Home always spotless and never any nasty odours.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife suffers from dementia and has been in Melbury Court since 2014.
I visited several homes in the area, all visits unannounced.
The manager supervised the visit around the home included admin, dining room, lounge and laundry. The bedroom, my wife was offered a key so she could lock her door when attending functions. The home smelt clean and fresh.
All the staff even had time for a brief hello whilst going about their duties.
Residents are encouraged to participate in activities these included musical sessions, games, painting (to which my wife is responding well in her own way), keep fit, local singers, church services and pet visits.
A residents/family meeting is held once a month where concerns are freely voiced. Immediate concerns can be discussed with the manager and appropriate member of staff.
The redecoration of all the facilities is homely, not clinical and maintenance is up to date. The rooms can be personalised.
I visit up to 1900 with exception of meal times, except easter, Christmas and birthdays when I have the in house meal.
The care my wife receives exceeded my expectations.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was only at Melbury Court for a short time and she died after just over two weeks, but, she had settled happily and clearly enjoyed it. We are grateful for the kind care she received.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was thrust into needing a care home out the blue for my mother after she had a fall, stroke and a seizure also breaking her hip to top it all off,
We luckily found Melbury Court and even more than lucky they had one room free, which we took there and then on our first visit/viewing.
Now I am a hard man to please and I only have one Mam that I love dearly, her care means everything to me, I can not fault any part of Melbury
Court at all. All and I mean ALL, the staff are friendly from the handy man, cleaners, carers etc, will all look you in the eye and pass time with you,
the home is warm, clean, the rooms are excellent, well decorated, light and bright. I was most upset leaving my Mam on that day some 6 months ago, but I know she could not be in a better place getting better care anywhere. I would without hesitation recommend this care home to anyone. 10/10.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Melbury for over 2 years. The care she has just keeps on getting better. When she first went in to care it was near her home and it was a disaster, this caused me a lot of stress. Melbury was recommended to me by a friend and also my podiatrist, it is closer to my home which makes visiting much easier. My mother is very frail now but we still have quality time together thanks to everyone at Melbury. I had a lovely visit today seeing my mother so warm and comfortable in immaculate surroundings together with a lovely lunch prompted me to make this review. If you are like me require nothing but the best for your loved one then your answer lies at Melbury. I feel welcomed the staff are all so friendly and the care is marvellous but most of all I know that when I am not there she is loved and given the very best of care.

How likely would you be to recommend Melbury Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

June 2012

Food Hygiene Rating 5

Recipient: Melbury Court

Date: Tuesday 26 Jun 2012

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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