Melbury Court Care Home

Old Dryburn Way, Durham DH1 5SE
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9.4 134 Reviews
  • Melbury Court Care Home, Durham
Melbury Court care home, situated in the historic town of Durham, supports older people to lead their best lives with personalised residential, residential and nursing care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and patio access on each floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Melbury Court.

The dedicated and professional care team at Melbury Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Melbury Court, residents are always encouraged to take an active role in the Durham community.
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Care Provided by Melbury Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

These prices are only a guideline, please contact Melbury Court Care Home to find out the exact price for your requirements.

Contact Melbury Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Melbury Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Nicola Durham (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (10)

Melbury Court Care Home Reviews (134)

9.4

Melbury Court Care Home has a Review Score of 9.4 (9.409) out of 10, based on 29 reviews in the last 2 years.
Over all time Melbury Court Care Home has 134 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Melbury Court Care Home
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Total of 134, showing 41-60
Review from Sue A (Daughter-in-law of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I are very grateful and thankful that my mother-in-law is cared for so well. Every time we visit, the home is clean, welcoming, friendly, bright and well staffed. My mother-in-law is always clean and comfortable. We couldn't have chosen a better home.
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Review from Allison M (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our lovely mum has been in this care home for almost 3 years and I have never regretted choosing Melbury Court. There is always a true family feel to the place and seeing how content Mum is when I visit or take her back, after a trip out, is truly heartwarming. We have been particularly grateful for
the wonderful support and understanding shown by the staff while dealing with the sad loss of our dad in June. Every effort has been made to take extra care of Mum and our family. The love and care shown to her on a daily basis is exceptional and this provides us with huge comfort. Thank you to all you lovely people especially those in the Nightingale Community. You are all diamonds and do an amazing job.
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Review from Tanya B (Daughter-in-law of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate this home highly enough. My mother-in-law has been a service user since August 2016 and I have always found the staff friendly, polite, cheerful and more than helpful with any requests. The staff are always prepared to go above and beyond with anything to help out, nothing ever seems a
bother. The home is always found clean and tidy as is my mother-in-law's room and en-suite. Even during Covid restrictions when they must have been so busy, they always found time to give updates over the telephone. I now realize how lucky we were to find this happy, friendly home with availability at the time we required help and further care.
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Review from J T (Resident) assisted by family/friend published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful care home! The staff without exception were at all times friendly and smiling, nothing was a trouble for them. I particularly enjoyed going to the dining room for lunch and dinner, where I was invited to choose from the day's menu and was served as I would be in a good restaurant. My
stay here has been so relaxing with no worries. Everything was simply the 'best'.
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Review from R T (Daughter of Resident) published on 2 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just an absolutely beautiful place, the staff are all so welcoming, the residents are well cared for and nothing is too much trouble. My mother has been a resident for around 2 months now and she couldn't be happier, she has settled in so well with the help from all the staff. Our dad sadly passed away
before he made it to Melbury to spend time with mam so the transition has been difficult for everyone involved. The staff at Melbury were so understanding and sent beautiful flowers and cards of sympathy, it made a very difficult time just that much more bearable. Truly magical place which is an absolute pleasure to visit.
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Review from Emma O (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with all the staff at Melbury Court who are so caring and kind when looking after my mother. Her room and facilities are good and she says the food is good too! Thank you all for looking after her.
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Review from David P (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We continue to be impressed with the care and empathy shown by the staff towards our mum. She hasn't been well over the last few months and the senior carers have kept us up to date with any changes in her condition and/or medication prescribed by the GP/practice nurse. The staff are always happy to
see relatives and considering the effects of Covid are still lingering in the general population, they have done a fantastic job in keeping the home open for as much as they possibly can. Thank you to the admin team for arranging appointments, to housekeeping doing a wonderful job keeping the entire building looking great, to the kitchen staff continuing to provide good quality food, to the group of excellent carers - a brilliant team all round.
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Review from Deborah R (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I continue to be impressed by the kindness, care and compassion shown to my mother. She’s been in the home for over two years now and continues to receive top-notch care from the lovely staff on the top floor. Like everyone, she has her good and bad days and I know I am safe in the knowledge that she
is loved and well cared for. Thank you to all the hardworking, never stopping, good sense of humoured staff who continue to care for her.
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Review from John C (Son of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad has been a resident at Melbury Court for a year now. He is on end-of-life care and because of the late-stage Alzheimer’s/dementia, he does not communicate and is bed ridden. Unable to do anything for himself, he depends on the caring staff for all his needs. They all treat him with absolute
dignity, warmth, kindness and compassion. Everything about this home is outstanding, led by fantastic management who genuinely care and treat you as family. Dad is receiving the best end-of-life care possible, and my brother and I would not want him to be anywhere else! Thank you, all the team, carers, management, nurses, caretaker, cleaners, chef, kitchen staff, laundry staff, admin staff. If there is a thing as the perfect care home, Melbury Court is about as close as you will find. It is a wonderful care home that has a homely feel, making it a pleasure to visit. I want you to know that we thank you from the bottom of our hearts for your fantastic efforts.
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Review from Alan C (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for almost a year now and all aspects of her time there have been excellent. Great room, great care and housekeeping staff, great management and admin staff, lovely food and a really friendly and homely atmosphere. The home manager is friendly, approachable and accessible. She
works hard to raise and maintain standards throughout and expects her staff to do the same. I can't overstate the gratitude and praise that I have for the staff on the Symphony wing, brilliantly lead by two amazing people. Every one of them is competent, calm, warm, caring and good-humoured. Mum is always well turned out. She's always clean and well-dressed and she leads a dignified life.
A quick mention of the heroes in housekeeping, led by a force of nature. It's because of them that everything is always clean and smells lovely, be it rooms or laundry.
Finally, the food - it's varied, well prepared, tasty and there's always a choice.
Thank you Melbury Court!
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Review from Anthony B (Nephew of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I continue to be delighted with the care my relative is receiving. She is in a period of marked decline and continues to receive kind and attentive care, with her needs being appropriately met. What I especially appreciate too is getting an update when I ask for one: nobody needs to look at notes. The
staff are well familiar and clearly know their residents/patients on a day-to-day and even hour-by-hour basis.
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Review from Anna M (Mother of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter is a resident in the nursing section of Melbury Court Care Home. She has advanced Huntington's disease and has complex nursing needs. She is treated with care and dignity which is so important for her as she cannot communicate herself. The nurses and the carers always carry out their work
with knowledge and efficiency. We visit virtually every day and we are always made to feel welcome and encouraged to voice any concerns we may have. In our opinion, Melbury Court is an extremely well-run care home and we would like to thank all the staff for taking such good care of our daughter. We know she is safe. I would have no hesitation in recommending Melbury Court as being excellent in every way.
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Review from Phil O (Son of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has just taken up residence in this care home. Personally, I don’t usually leave reviews but feel it’s important in this type of situation give people an insight of what experience as a family we have had. From my initial appointment to view the care home where I was met by member of staff
who showed me round to then meeting the manager, and then two carers, I knew this was a special place. I class myself as a good judge of situations and can see when things are genuine or made up, and can honestly say this care home has made a very difficult situation that was thrust upon my family easy to organise and I can say the care my father is receiving is 1st class. He is not the easiest of characters to look after and is very independent, but he tells me he is well cared for, and trust me for him to say that he must be. I read the reviews before contacting Melbury Court and liked what I read and I can say the experience we’ve had since my father has been here is first class.
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Review from Sheila L (Sister of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident for over a year now and has had wonderful care, really settled despite advanced dementia, which was a great relief to us as she always said she wouldn’t go into care. The staff are all caring and friendly and I can’t fault them at all. We are always kept up to date with
care relating to my sister and also what’s happening in the home, I look forward to the weekly newsletter. There are always so many activities to read about. I highly recommend Melbury.
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Review from D B (Son of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident of Melbury for almost a month now. During that time he has been convalescing from an illness as well as his usual Parkinsons Dementia challenges.


The team at Melbury have been fantastic, head and shoulders over other care homes we have tried. The staff are always friendly,

courteous and genuinely care for Dad, considering his needs first and always. Rooms are nice and light.


Changing some of the furniture has been no trouble. Getting him an air based mattress to reduce pressure sores was a great idea and getting a similar cushion for his chair was inspired.


Marking my parents' diamond anniversary with a small gathering was also much appreciated.


Really impressed.

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Review from Judith B (Wife of Resident) published on 19 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are very impressed with our first impressions of Melbury Court Care Home. Compared to a previous home my husband was in, the care and concern for his comfort are so much better, that now I’m not afraid to leave him there. This has taken a huge weight off my mind. I feel that staff and
I are a team looking after his welfare, and I’m not a nuisance intruder, which is as it should be, but isn’t always the case. (We’ve been married so long I do know him very well and am glad to share that.) The staff are friendly and helpful even though they are so busy.
Though they have only known us for about a month, they very kindly made our Diamond Wedding Anniversary quite special, and something to remember. We all appreciated this consideration for us enormously. I would like to sincerely thank everyone involved in arranging this, for all the time and trouble they all went to, above and beyond their regular duties.
I have no hesitation in recommending this well-run care home.
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Review from Karen R (Daughter of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent a short time in Melbury Court prior to him passing away.
The care he, and ourselves as a family received was exemplary. We were treated with kindness, care and compassion making a very difficult time special for us, allowing family to be with Dad throughout his final days.
You are all
amazing and we thank you from the bottom of our hearts.
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Review from S M (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Melbury Court Care Home since 2018. Over the years, my mum's dementia has got worse, yet the staff are always there to support and treat my mum with respect and dignity. Now we are able to visit in person again, it's wonderful to see everyone and see the genuine care and
hear the laughter buzzing around the home again. Even though each and every one of the staff has carried unimaginable stress looking after our loved ones during these awful times, they are fantastic. It has also been wonderful to see the new manager and her team go from strength to strength, working hard to bring new and exciting changes to the home which is always great to see.
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Review from Kirsten S (Daughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident from September 2018 until this week when he sadly passed away. I feel I must write to say how wonderful the staff were at this difficult time. He had been declining for a while but he was always looked after with the greatest of care, compassion and dedication. I cannot praise
the staff on the Grace Unit enough, they are so caring and nothing is too much trouble. They supported us while we were with our dad in his final hours but allowed us privacy when necessary, they made sure he was comfortable and pain-free so his passing was peaceful.
His time at Melbury has been well spent, we were always confident he was well cared for and he always seemed content when we visited. Thank you to all the staff who cared for him, you have our heartfelt gratitude.
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Review from Andrew S (Son of Resident) published on 17 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, love and compassion the staff display is phenomenal. I have no doubt that my mother would not be with us today without their excellent nursing care and attention. My mother has never been a number or just another resident, she has always been deeply respected, understood and loved by the staff.
Whenever I call to see how she is doing, without missing a beat, I am given an immediate and detailed update. Until this week, due to the pandemic and living abroad, I have been unable to visit for two years and here’s what I found when finally visiting on compassionate grounds due to a very rapid decline in her health; a group of engaged, deeply caring staff, loving their residents and what they do each day. They are engaged, enthused and proud of their work. Even though the staff are visibly exhausted by the sheer weight of the extra stress dealing with the ramifications of this pandemic, they are still unquestionably doing the most amazing job. I unequivocally recommend the home.
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Current Review Score: 9.4 (9.409)

Overview of Review Score

The Review Score of 9.4 (9.409) out of 10 for Melbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.409 for Melbury Court Care Home is calculated as follows: ( (208 Excellents x 5) + (97 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (15 Very Poors x 1) ) ÷ 340 Ratings = 4.409
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Melbury Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (0)

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