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Melbury Court Care Home

Old Dryburn Way, Durham DH1 5SE
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beautiful place, the staff are all so welcoming, the residents are well cared foR T(Daughter of Resident/Service User)
Melbury Court Care Home, Durham
Melbury Court Care Home, Durham
Melbury Court Care Home, Durham

Melbury Court care home, situated in the historic town of Durham, supports older people to lead their best lives with personalised residential, residential and nursing care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and patio access on each floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing...  

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Care Provided by Melbury Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,360From £1,496
Residential Dementia CareFrom £1,360From £1,496
Nursing CareFrom £1,360From £1,496

Contact Melbury Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Nicola Durham (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with ensuite Wet Room (10)

Melbury Court Care Home Reviews (145)

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9.7

Melbury Court Care Home has a Review Score of 9.7 (9.666) out of 10, based on 34 reviews in the last 2 years. Over all time Melbury Court Care Home has 145 reviews.

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Showing 145 reviews matching selected criteria
Review from N J (Resident / Service User) published on 26 March 2025 Submitted via Postal Card
Overall Experience
Overall a positive experience
Melbury Court very clean, immaculate
Majority of care staff friendly + caring
Activities provided but temporary resident chose not to engage

Occasional minor issues with the cooking of my personal meal at lunchtime

Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Dear, We'd like to extend our thanks for your kind words, Positive feedback such as this is always so gratefully appreciated. You are welcome to give your feedback at monthly resident meetings ,so we can develop catering and hospitality we offer.

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Review from Lynn E (Friend of Resident) published on 13 March 2025 Submitted via Postal Card
Overall Experience

Place is always nice and clean, although there are never enough staff around. The staff there is are friendly but they could do with a few ore. Our friend thinks the food average quality.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Thank you for your feedback in regard to your experience at Melbury Court. I am sorry to hear you feel there is not enough staff, I can confirm that our staffing levels are calculated based on our residents dependency, and can confirm we are staffing in line with our residents current dependency....  

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Review from M T (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card
Overall Experience

Lovely staff! The transition to a care home is difficult but I know my mum feels familiar and comfortable now.

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Review from B S (Son of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

My mother is very well cared for and I have a lot of confidence in the staff.

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Review from L M (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience
Mam came into Melbury Court for respite care on Monday. A new experince for all of us. Staff very helpful, room good.

Mam has only been here 4 days and has had her hair done and nails, she loved this.

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Review from G W (Son of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

I found that the care home is a very warm and friendly place the staff are always very kind and helpful and always there if I have questions or need any assistance they're also very good with my mother who seems to have settled in quiet well which is very reassuring for me.

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Review from Margaret W (Sister of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience
Staff are very friendly and polite.
Always make confession with us.

It's very clean and tidy.

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Review from P G (Nephew of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience

So far everything has been excellent in all ways.

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Review from N C (Son of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience
My mother moved here from hospital with palliative care needs.
We chose Melbury because it was able to fulfil her nursing care needs.

The rooms are clean and comfortable. The staff are attentive and as prompt as they can be when the button is pressed for attention. Having a call button was important to us for peace of mind.

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Review from S H (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience
Mam is treated with lots of care and respect. She is always clean and her hygiene needs attended to when required.

The staff understand Mam's communication (non-verbal) and respond appropriately. I feel comfortable in the knowledge that Mam is receiving the best care possible.

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Review from E B (Respite Resident) published on 18 November 2024 Submitted via Postal Card
Overall Experience

I was worried about coming into a care home but since I have come here I have been able to feel at ease and totally welcome, treated with respect and dignity, staff can't do enough for you. I'm grateful for all the help I have been given.

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Review from J W (Daughter-in-law of Resident) published on 23 September 2024 Submitted via Postal Card
Overall Experience
Absolutely fabulous nursing home! Staff are brilliant, very supportive and helpful. Dad is so happy with his room, the medical support he receives, the variety of meals and the care he requires being given daily.

The staff have organised haircuts, chiropody and most importantly to dad, holy communion! Always lots going on, activities, birthday celebrations etc. Highly recommend!

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Review from C R (Cousin of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

My cousin has been in Melbury Court a short time, we have found the staff very friendly and helpful. The only issue we have had is his personal items have gone missing and had to replace them. As far as meals are concerned I can't comment as my cousin does not say much.

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Review from C J (Sister of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

Management are always very helpful and willing to sort any problems as and when they occur. Staff are mostly able to provide for my brother's needs and seem to go the extra mile to help.

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Review from A R (Son of Resident) published on 6 September 2024 Submitted via Postal Card
Overall Experience

My mother has been in the care home for 2.5 years. I have always found the staff very friendly and attentive. The food is very good and the cleanliness of the environment is a testament to the standards that are set at Melbury Court. I have experienced other care homes and this is the best one by miles.

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Review from Heather T (Respite Resident) published on 16 July 2024 Submitted via Postal Card
Overall Experience

I was admitted for respite care. I stayed for almost four weeks. The care I received was excellent and I am extremely grateful and met some wonderful staff and residents.

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Review from B T (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card
Overall Experience

Mum has been in Melbury Court for more than three years. She has dementia, is blind and has mobility problems. We have found the staff to be caring, friendly and supportive of her and her needs. The staff know her well and have fun with her which she loves. Cleaners, kitchen staff, nurses, managers and all staff are great with her. Very reassuring to know that mum is looked after so well. The ultimate test is what mum thinks and she is happy there which means everything to us.

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Review from Mary L (Next of Kin) published on 30 May 2024 Submitted via Website
Overall Experience
Melbury Court has been an experience that we as a family will never forget. For my parents, this was the most traumatic experience that they have felt. The management style and care was/is well below standard. Dignity and respect were not promoted for residents. My father describes his experience as being in a prison. I could go on!

I would not recommend Mulberry Court to anyone. My family are now in an amazing care home, that should be the standard and benchmark for all care homes. The management and her team are amazing. The standard of care is outstanding. We are so happy that my parents are now being treated with the dignity and respect that they deserve! My parents are thriving!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Thank you for taking the time to complete a review. We are sorry that your experience has not been as expected and offer you our heartfelt apologies. At HC-One we strive to provide kind, compassionate care and would welcome you to come in and speak to us regarding your Parent's experience to allow...  

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Review from D H (Daughter of Resident) published on 24 May 2024 Submitted via Website
Overall Experience
Melbury is rated one of the best in Durham, however that was sadly not the experience of my parents. Staff (on the mixed residential/nursing) mostly clearly care very much but they are clearly understaffed so inevitably don't provide an overall consistently adequate level of care.
This, combined with too many inexperienced staff results in inconsistent and at times, inadequate care.

This is a not uncommon issue to many care homes, but that doesn't make it okay as both the residents and staff ultimately suffer.

Reply from Clare Sheehan, Careline Advisor at Melbury Court Care Home

Thank you for taking the time to complete a review for Melbury Court and we are sorry that your experience has not been to the standard expected. At HC-One we pride ourselves on providing excellent standards of care, food, facilities, and a home well-staffed with well trained colleagues. We will...  

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Review from Lesley H (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience
Mam has been made to feel very welcome from the first day, as have all her family too.
Nothing is too much trouble, any problems we have had have been sorted asap.

The staff are all lovely and happy to help, but the agency staff sometimes are not great, and I feel they are not as trained as the permanent staff. Quite often they can't speak much English, which is a concern.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Thank you for taking the time to complete the review and for your kind feedback; we are delighted you feel part of the HC-One Melbury family. We are working very hard to recruit further members for our team at Melbury Court and have new colleagues onboarding. We will share your comments with the...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 April 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (0)

News
  • 04 Mar 2026

    Melbury Court Care Home, located on Old Dryburn Way in County Durham, is opening its doors to the local community for its new weekly coffee morning. Every Wednesday from 10.30am...

  • 19 Feb 2026

    Residents at Melbury Court Care Home in County Durham were recently treated to a colourful and uplifting cultural celebration, thanks to a special visit from performers from Durham Chinese School...

  • 18 Feb 2026

    Residents at Melbury Court Care Home in County Durham enjoyed a heartwarming Valentine’s Day celebration on 14 February 2026, complete with a delightful afternoon tea and lively entertainment. The lounge...

Upcoming Events

There are no upcoming events for Melbury Court Care Home.

Awards / Recognitions (13)

  • 30 Jan 2026Recipient: HC-One
  • 31 Jan 2024Recipient: Melbury Court Care Home
  • 28 Feb 2023Recipient: Melbury Court Care Home

Accreditations

There are no accreditations posted yet for Melbury Court Care Home.

Meet the Team (0)

There are no Team Members posted yet.

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