Melbury Court Care Home

Old Dryburn Way, Durham DH1 5SE
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9.4 134 Reviews
  • Melbury Court Care Home, Durham
Melbury Court care home, situated in the historic town of Durham, supports older people to lead their best lives with personalised residential, residential and nursing care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and patio access on each floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Melbury Court.

The dedicated and professional care team at Melbury Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Melbury Court, residents are always encouraged to take an active role in the Durham community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

These prices are only a guideline, please contact Melbury Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicola Durham (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)

Melbury Court Care Home Reviews (134)

9.4

Melbury Court Care Home has a Review Score of 9.4 (9.433) out of 10, based on 31 reviews in the last 2 years.
Over all time Melbury Court Care Home has 134 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Melbury Court Care Home
  • 59
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Total of 134, showing 21-40
Review from C R (Cousin of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin has been in Melbury Court a short time, we have found the staff very friendly and helpful. The only issue we have had is his personal items have gone missing and had to replace them. As far as meals are concerned I can't comment as my cousin does not say much.
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Review from C J (Sister of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management are always very helpful and willing to sort any problems as and when they occur. Staff are mostly able to provide for my brother's needs and seem to go the extra mile to help.
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Review from W B (Son of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my father and mother are residents at Melbury Court. My overall experience is that they are both well cared for and looked after at the home. I always feel confident that they are safe and that any medical issues will be promptly dealt with. Any issues are promptly communicated to me by phone.
Whilst
I have said their activities are good that may be unfair is they could be excellent, as I can only judge on my visits, which is not every day.
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Review from A R (Son of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for 2.5 years. I have always found the staff very friendly and attentive. The food is very good and the cleanliness of the environment is a testament to the standards that are set at Melbury Court. I have experienced other care homes and this is the best one by miles.
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Review from Heather T (Respite Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was admitted for respite care. I stayed for almost four weeks. The care I received was excellent and I am extremely grateful and met some wonderful staff and residents.
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Review from B T (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Melbury Court for more than three years. She has dementia, is blind and has mobility problems. We have found the staff to be caring, friendly and supportive of her and her needs. The staff know her well and have fun with her which she loves. Cleaners, kitchen staff, nurses, managers
and all staff are great with her. Very reassuring to know that mum is looked after so well. The ultimate test is what mum thinks and she is happy there which means everything to us.
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Review from Mary L (Next of Kin) published on 30 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Melbury Court has been an experience that we as a family will never forget. For my parents, this was the most traumatic experience that they have felt. The management style and care was/is well below standard. Dignity and respect were not promoted for residents. My father describes his experience as
being in a prison. I could go on!
I would not recommend Mulberry Court to anyone. My family are now in an amazing care home, that should be the standard and benchmark for all care homes. The management and her team are amazing. The standard of care is outstanding. We are so happy that my parents are now being treated with the dignity and respect that they deserve! My parents are thriving!
Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Thank you for taking the time to complete a review. We are sorry that your experience has not been as expected and offer you our heartfelt apologies. At HC-One we strive to provide kind, compassionate care and would welcome you to come in and speak to us regarding your Parent's experience to allow us the opportunity to discuss the issues you have raised. We are pleased to hear that your Mother and Father are happy in their new home. Once again thank you for providing your review.

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Review from D H (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Melbury is rated one of the best in Durham, however that was sadly not the experience of my parents. Staff (on the mixed residential/nursing) mostly clearly care very much but they are clearly understaffed so inevitably don't provide an overall consistently adequate level of care.
This, combined with
too many inexperienced staff results in inconsistent and at times, inadequate care.
This is a not uncommon issue to many care homes, but that doesn't make it okay as both the residents and staff ultimately suffer.
Reply from Clare Sheehan, Careline Advisor at Melbury Court Care Home

Thank you for taking the time to complete a review for Melbury Court and we are sorry that your experience has not been to the standard expected. At HC-One we pride ourselves on providing excellent standards of care, food, facilities, and a home well-staffed with well trained colleagues. We will discuss your concerns with the team to determine how we can improve in the areas you have highlighted. Please be assured that our staffing levels are determined by an analysis of residents' needs which is completed monthly or more frequently and monitored by the area team. Once again thank you for taking the time to complete a review.

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Review from Lesley H (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam has been made to feel very welcome from the first day, as have all her family too.
Nothing is too much trouble, any problems we have had have been sorted asap.
The staff are all lovely and happy to help, but the agency staff sometimes are not great, and I feel they are not as trained as the
permanent staff. Quite often they can't speak much English, which is a concern.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Thank you for taking the time to complete the review and for your kind feedback; we are delighted you feel part of the HC-One Melbury family. We are working very hard to recruit further members for our team at Melbury Court and have new colleagues onboarding. We will share your comments with the Agency Manager to allow them to support their colleagues with training and English skills. We wanted to reassure you that we complete full induction checklists with agency colleagues to allow them to be a part of the team as far as possible.

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Review from L M (Granddaughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My gran seems to really enjoy the experiences with animals visiting the home and it brings the lovely smile back on her face. I would like it if she was encouraged to participate in more activities as she will often just say no to things as for some time she has been withdrawn. The home throughout the
day always seems friendly, warm, happy with tasty meals and treats. I cannot review how well the home runs/staffed at night. Some of the furniture in residents' rooms could do with some maintenance. Overall seems like a good home with caring staff. I love that we can visit anytime and the staff always make me feel welcome.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Thank you for taking the time to contact us in relation to Melbury Court. We try to encourage our Residents to participate in organised activities. Please note the home is currently undergoing a refurbishment which has commenced on the Grace community, with a plan to complete all communities, which includes bedroom and communal furniture. Once again, thank you for letting us know about your concerns, please do not hesitate to contact the Home Manager directly at the care home should you require any further information.

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Review from Gwyneth S (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Melbury Court Care Home for 11 months now. She has Alzheimer's and unfortunately is deteriorating. The staff have been amazing. They are so flexible and really take time to understand Mum, what she needs and how to make her happy. In addition you the family are integral
to the care. Every single member of the team there are first class. The team that organise activities do a great job. The team on the Grace unit are so good. It has made such a difference to us as a family knowing Mum is receiving the best of care and she is so safe. Our lives have been transformed since Mum went to be cared for at Melbury Court. I can't thank them enough.
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Review from Carole E (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum is looked after at Melbury Court. The staff there are all lovely. The home is clean. The carers are all really nice and show they love the elderly people in their care. The kitchen team provide some beautiful meals, which shows that they really try to provide meals that the older generation will
enjoy (well-done kitchen staff). Top marks go to the well-being coordinator, she is so dedicated to making her clients enjoy their day, she loves all her clients and aims to provide a variety of interesting times for both the women and men. She is full of new ideas. She is a huge asset to those in the home and your company.
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Review from Carol S (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam only came into the care home for respite and liked it so much she decided to become a resident. I have found all staff to be kind and helpful at all times. I cannot express enough how much this means to me. Thank you all.
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Review from Carole M (Daughter of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to make the difficult decision to have my dad made a resident of Melbury Court shortly before Christmas 2022. We decided on this home because of the reviews from friends that had relatives here in the past. The staff are amazing and have been very helpful and sympathetic in this difficult transition.
Dad has not been easy at times but the staff have gone above and beyond to help him settle in. Reassuring us and keeping us updated on his care. I would highly recommend this home to anyone. Dad has Alzheimer's.
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Review from P V (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, friendly place. The staff and facilities are first-rate. Faced with the difficulties we have all had over the past three years, the home has more than risen to the challenge to keep residents safe.
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Review from Ginny V (Daughter-in-law of Resident) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been three years now since our Mama has been in Melbury Court. What the staff at Melbury give us is something money cannot buy, peace of mind! We get phone calls if our mama has a problem between our visits, but the phone calls are few and far between. We know that she is well looked after, well
fed, warm and has entertainment if she wants to participate. There's always something going on to entertain the residents, as the photos show. We love it. Thank you to all who have a part in looking after our mama.
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Review from T C (Son of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mam is now a resident in Melbury Court, she has been in and out of hospital of late, and she has also been in other nursing homes for respite.
My sister and I wanted a good nursing home for mam, and we read the reviews on Melbury Court, and we both said this is the one. My sister did all the groundwork,
then she visited the home, and eventually we got mam a room there. The first time I viewed the home was when we were moving mam's furniture in, I was flabbergasted it was absolutely brilliant, could have not imagined us getting anywhere as good for our mam. Mam has been in for two months now, mam is very settled and speaks very highly of the staff, she enjoys all the activities and joining in with them. My sister and I have visited every week, and we speak very highly of the staff, excellent attitude to the jobs they do, they deserve a medal, they have been very good with mam, and we know she is in great hands. Thanks to all the staff at Melbury Court.
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Review from Dean G (Son of Resident) published on 4 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my parents into Melbury Court at the end of October and are really pleased so far. Because mum and dad naturally wanted to remain together, they have both been placed on the same floor (Grace) and this means they have two rooms. One room is set up as a bedroom, the other as a living room. We
were able to move their two-seater settee and Dad's armchair into the living room - along with some small tables, chests of drawers, pictures on the walls and their own TV. For the bedroom, we brought their own bed and also a TV for that room too. Melbury provide each room with a personal phone line as part of the accommodation - I was also able to transfer Dad's subscription TV package to Melbury - with them installing a dish just for Mum and Dad's living room. The staff are excellent - both in the office, the nursing team and the activities team. There is a lot on offer (Christmas party and church service, monthly singer, weekly minibus trips out). Dad says the food is very good too. So far we're very happy!
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Review from Bev S (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home. It's a comfort to know my mother is in the best possible place she can be. The care is excellent. The staff are a wonderful team. The atmosphere in Melbury Court is positive and upbeat.
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Review from Clare H (Great-Niece of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our elderly aunt has been a resident of Melbury Court Care Home for over one and a half years now, As a quiet, reserved lady who is suffering from dementia, I would just like to thank the staff for the care given to her with dignity and sensitivity. Her face lights up when the staff come near her and
speak to her respectfully! Sadly, due to her old age and deteriorating health she is now receiving end-of-life care which we are so thankful can be carried out in the comfortable surroundings she now sees as her home! The staff go above and beyond work duties in ensuring her family are kept up to date on any developments regarding our aunt's health and making us welcome 24/7 to spend time with her!
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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Melbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.433 for Melbury Court Care Home is calculated as follows: ( (226 Excellents x 5) + (102 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (15 Very Poors x 1) ) ÷ 363 Ratings = 4.433
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Melbury Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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