Melbury Court Care Home

Old Dryburn Way, Durham DH1 5SE
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9.4 134 Reviews
  • Melbury Court Care Home, Durham
Melbury Court care home, situated in the historic town of Durham, supports older people to lead their best lives with personalised residential, residential and nursing care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and patio access on each floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Melbury Court.

The dedicated and professional care team at Melbury Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Melbury Court, residents are always encouraged to take an active role in the Durham community.
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Care Provided by Melbury Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

These prices are only a guideline, please contact Melbury Court Care Home to find out the exact price for your requirements.

Contact Melbury Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Melbury Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Nicola Durham (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (10)

Melbury Court Care Home Reviews (134)

9.4

Melbury Court Care Home has a Review Score of 9.4 (9.409) out of 10, based on 29 reviews in the last 2 years.
Over all time Melbury Court Care Home has 134 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Melbury Court Care Home
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Total of 134, showing 81-100
Review from Kathleen S (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Melbury Court for 9 years, she will be 102 this year. I moved her from another town 100 miles away and she has been happy and content since the day she moved in. She feels safe with the support she receives from the lovely carers and this has allowed her not to worry about being
on her own, and there is also someone around if she is unsure about anything.
All the staff are welcoming and when I visit we always have a laugh. During lockdown, I have seen photos of Mum on the weekly bulletin and to see someone putting rollers in Mum's hair was lovely, Mum always likes her hair to be nice, which is very hard at present in lockdown.
Although Mum does not take part in the activities now I believe during lockdown she has been going to sit in the room with her cup of tea.
Nothing is too much trouble for the staff.
I highly recommend this home, my son-in-law says he has already booked me in!
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Review from Joan S (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After viewing various care homes in the area, we decided on Melbury Court as it seemed so much better in every way. The home is decorated to a high standard, the quality of the furniture is excellent, each bedroom is a good size and has an ensuite. Above all, the staff are brilliant, nothing is too
much trouble, my mam is very well cared for and all her needs are met. My mam moved into the home in November 2019, until the pandemic I visited every day, I was welcomed by the staff and they had an open visiting policy. During lockdown, relatives could have Zoom calls which the staff organised, and I was kept informed with newsletters and phone calls as to how my mam was doing. There is wifi in the rooms so my mam was able to have a smart device which made contact much easier.
The manager and deputy manager are both very approachable, helpful and professional. We definitely made the right choice in Melbury Court and would highly recommend!
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Review from Valerie B (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with everything that has been done to support my mum since she has moved into Melbury Court. The staff are always extremely helpful, polite and reassuring when you contact the home.
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Review from Linda F (Daughter of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only say that all the staff at Melbury go above and beyond to care for the residents and will always go the extra mile for them. Mum had been in a couple of other places before she moved here 4 years ago and the care and respect shown over the years has been second to none. There are (when not
in lockdown) a wide variety of activities and events on offer, some that include family members and families are kept well informed about their relatives. If ever I phone with a problem or question I am always made to feel that I matter too, as I don’t have other family support.
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Review from Jackie G (Daughter of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have already recommended this home to various friends whose parents are at the sad stage in their lives that they need full-time care. It's a very hard and heartbreaking decision when you have to make this choice for them. My dad has been at Melbury for 2 years now. Obviously, the last year has been
very difficult due to Covid for everyone involved. Luckily my dad survived Covid. I really can't praise the staff enough for getting him through this. The care is tremendous and the home is a lovely clean modern building. I am so happy to know he is safe and well cared for.
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Review from Emma B (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was always a little reluctant for my mum to go into care, after meeting the staff at the home, my worries soon diminished. From the initial telephone enquiry to the regular updates and newsletters from the home, I couldn't be more reassured that my mum is receiving the best care. The staff within
the home show genuine care and compassion for all residents within the care home, they treat my mum like a member of their own family. They work tirelessly to ensure residents are looked after, entertained and looking their best! The home has such a homely feel, it's always clean and smells fresh.
The home has managed spectacularly in these unprecedented times, keeping families up to date as best they can. The management team have gone above and beyond, they are always so helpful and nothing is ever a problem to them. All of the staff deserve recognition for their great care.
My mum loves being in Melbury Court and wouldn't want to be anywhere else.
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Review from Debbie M (Daughter of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have the highest admiration for all of the staff at Melbury Court, having endured nearly a year of the stress and strain of COVID-19 their kindness, understanding and professionalism has never waned.
Having to even consider putting both of my parents in their care last summer, was a very traumatic
experience. However, I felt reassured right from the initial phone call, any settling in issues were addressed promptly and my experience is that all staff are approachable and understanding.
My mum was very poorly, and we sadly lost her in November, I was so touched by the care and dignity she received and the compassion shown to my brother and myself. We were allowed to spend a little time with our dad alone, and as part of our grieving process, this was extremely important.
I must say my dad appears to thrive at Melbury and seems to be settled and content, obviously not being able to visit is difficult for everyone, but they try to facilitate as best as possible within guidelines.
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Review from Jan Y (Daughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite continuous setbacks due to covid, the staff remain upbeat and positive. I'm always kept up to date with my mum's care, either by phone or in the regular newsletters. The senior staff are always there to give advice and support to me when I'm not sure what to do for the best, regarding my mum.
Superb care and consideration is given to my mum and I always feel reassured that she's in the best place for her needs.
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Review from John P (Son of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum needed care after being hospitalised following a fall at home. What was initially meant to be a short-term need became a longer-term one and our mum spent 6 months at a care home before moving to Melbury Court only due to closer location to her family. The staff are excellent with her and always
try to keep her spirits up. Mum is a really fussy eater and if the main menu options weren't to her liking, the care staff or one of the cooks would make a sandwich or omelette to make sure she was able to have something to eat. They also tried to facilitate visits in spite of the challenges of Covid. Melbury Court did an excellent job for the transfer from her previous care home and everything went really smoothly. Thanks to everyone at Melbury Court for making our mum comfortable and feel welcome.
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Review from Julie M (Niece of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie spent her last weeks in Melbury Court, in the palliative care wing. I have nothing but admiration for the wonderful care she received. In these awful times when visiting has been limited, it was important to feel confident that she was being looked after in the best way possible, and the communications
from the staff at every step of the way were so appreciated.
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Review from Jean R (Daughter of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care of Melbury Court for some time now and the staff that care for her are amazing. My mam is so well cared for and I can sleep at night knowing that she is safe. All the staff at Melbury Court are worth their weight in gold and my mam continues to do very well in their care.
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Review from K C (Daughter of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad who has mixed dementia/Alzheimer's moved to Melbury Court in August 2019. It was an extremely hard decision and difficult time, however; it worked out best for Dad as he then had the 24-hour care he required. He adapted to life in the home extremely well it even lifted his mood mixing with other
people. In May of this year, I received the dreaded phone call that Dad had caught COVID. The staff were so supportive, contacting me with daily updates. Dad declined and had to be rushed to hospital. The doctors gave him days to live. Melbury Court Staff were exceptional they allowed me to bring Dad back to the home so I could be with him when he passed away. However; 5 months have gone by and Dad is still here he managed to fight the virus. I'm so grateful to all the staff who have helped him through this difficult time. The home manager and the team are doing an outstanding job in protecting the residents. I just hope life gets back to normal soon for them and the residents. THANK YOU!
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Review from Lucy O (Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enjoy living at Melbury Court, when I first arrived here I was very unwell and the care and attention provided by staff have allowed me to get back up and on my feet. The staff are fantastic and the care and support I receive is outstanding. I could go home if I wanted to but I would rather stay here
where I am looked after.
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Review from Mary B (Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the care staff in this home look after me well, they are kind caring and offer support where needed. I am always treated with dignity and respect. Care staff are very patient with others and I see this daily around the home. The management in this home are very approachable, if they do not have
an answer to my questions they will come back to me at a later date, they are very good. I feel safe living at Melbury Court and have lived here for almost 2 years, there have been many changes but these have been done to improve the service. The housekeeping staff in this home is pretty good and they aim to keep the home clean and fresh smelling and are always happy to help if I want anything. I would recommend this home to others.
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Review from Ann Q (Daughter-in-law of Resident) published on 8 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care that our precious Gran receives. The facilities are great, the staff are kind and helpful, and the atmosphere is warm and inviting. Gran is well cared for and content.
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Review from Mick B (Son of Resident) published on 8 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not recommend this home highly enough to anyone. The home is clean and warm. Rooms are comfortable with on suites, and the lounge areas large and a nice place to sit and spend time in. All the staff and I mean all, from the handyman to the kitchen staff, cares, office and management are excellent,
friendly, smiling faces, and nothing is a bother to anyone; they all make you feel at ease and at home.
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Review from Stuart M (Son of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father is looked after very well, and we have no worries as we know he is in good hands. The staff are always helpful, friendly and polite, and the resident always comes first. The staff and management have been exceptional during this difficult time.
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Review from Susan A (Daughter of Resident) published on 24 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and has been a resident since 2017. The home is very well maintained and is always clean and well presented. The staff are excellent and have always been extremely kind and caring and always willing to listen and help. I could not have found a better place for my mum.
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Review from Pam H (Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are always happy when they are on shift and are always attentive to my needs. Sometimes there is a lack of communication between shifts but this is an ongoing issue. I have lived here for three years now and have made some friends. There is always enough food served on a daily basis and there
is always enough food served throughout the day. The overall standard of the home is good that includes care and support, facilities and cleanliness.
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Review from Bev R (Cousin of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my relatives have been resident at Melbury Court. My cousin was there until today, on the Lumley Unit, but due to his increasing care needs, we needed to move him to an EMI nursing bed, which we have now found, but he has been taken into hispital and will be discharged to his new home, hopefully.
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home is comfortable and nicely furnished for a care home and well looked after. The staff on each of the units have always been friendly and kind to myself and my cousin. At times, due to his dementia, my cousin has been difficult to deal with. It's very sad he has to leave but I know this is the best decision all round now. Thank you for being there for us all. We are very thankful and grateful.
I particularly want to thank the senior carer, the people in the office and the manager.
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Current Review Score: 9.4 (9.409)

Overview of Review Score

The Review Score of 9.4 (9.409) out of 10 for Melbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.409 for Melbury Court Care Home is calculated as follows: ( (208 Excellents x 5) + (97 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (15 Very Poors x 1) ) ÷ 340 Ratings = 4.409
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Melbury Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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