Melbury Court Care Home

Old Dryburn Way, Durham DH1 5SE
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9.4 134 Reviews
  • Melbury Court Care Home, Durham
Melbury Court care home, situated in the historic town of Durham, supports older people to lead their best lives with personalised residential, residential and nursing care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and patio access on each floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Melbury Court.

The dedicated and professional care team at Melbury Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Melbury Court, residents are always encouraged to take an active role in the Durham community.
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Care Provided by Melbury Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

These prices are only a guideline, please contact Melbury Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Nicola Durham (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (10)

Melbury Court Care Home Reviews (134)

9.4

Melbury Court Care Home has a Review Score of 9.4 (9.409) out of 10, based on 29 reviews in the last 2 years.
Over all time Melbury Court Care Home has 134 reviews.

Overall Experience
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Date Published
  • 134
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Reviewer Connection to Melbury Court Care Home
  • 59
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  • 1
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Total of 134, showing 101-120
Review from G M (Nephew of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was a short term stay due to illness. My aunt was really well cared for from beginning to the end. Some staff went above and beyond. Fabulous thank you.
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Review from Fiona M (Daughter of Resident) published on 1 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Melbury Court is a very friendly, very caring and extremely clean care home. My mum is very well cared for and is treated like a family member with love and care shown towards her.
The facilities are spotless, with bright and neutral decor providing a calming and welcoming atmosphere. The lounge areas
are comfortable and plush and the bedrooms are spacious with a comfortable bed and chair. The meals provided are of a high standard, giving a balanced and healthy diet.
The staff are really friendly and it is a pleasure to visit. We as a family, couldn't have asked for a better care home for our elderly mother.
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Review from Serena W (Daughter of Resident) published on 1 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly and family orientated place. I feel part of the place although only a visitor.
Mum is very well looked after, all her needs and wants are met and she has come on in leaps and bounds. We feel really happy she is in Melbury Court. Staff are lovely, professional and efficient. Food is very
fresh and nutritious.
Both my sister and I are very confident and secure knowing Mum is safe, happy and extremely well looked after by lovely caring staff.
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Review from Sandra H (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this home is wonderful as I promised my dad he would not go into a home but unfortunately he needed nursing. They have been so supportive to my dad and myself. I feel happy leaving my dad in their care. If any problems come up, they will ring me. I'm so happy with this home, they give me 100%
at all times.
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Review from Paul S (Grandson of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fantastic all-round service, always given with a smile. All the staff are so patient and so happy to help at every given opportunity. Our whole family are so happy Gran is here, as is she.
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Review from Thomas S (Husband of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff and management to be very friendly and efficient, any problems are dealt with very quickly. Anywhere you have people, you will never have perfection, but in my opinion, Melbury Court is the best you will find anywhere. I spend 10 hrs a day most days with my wife, so I see and hear a
lot of what goes on, and if I can't have my wife at home, I am very happy for her to be in Melbury Court.
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Review from Gillian P (Friend of Resident) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming here for 3 years and everyone makes me welcome here. Both staff and residents.
All staff are very approachable and will answer your questions very honestly. I have never ever had any reason to find a fault or complain about anything.
I'll be back - next week.
Keep it up - you
are all worth your weight in diamonds. Well done.
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Review from A E (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has Alzheimer's dementia and has been in Melbury Court since May 2018. She settled far better than I expected, taking pleasure from her room and the surroundings. All the staff are exceptionally helpful and friendly. They are proactive in their care, seeking medical assistance when they perceive
any 'abnormality' and keeping relatives informed. My mother is safe, well looked after and you can't put a price on that!
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Review from Ron A (Husband of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that the staff and management are extremely helpful and professional. I am pleased that my wife is being looked after in this home.
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Review from Gillian B (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, I'm very satisfied with my father's care.
But there is one issue and that is when he rings the buzzer for the toilet there is always a wait, anywhere up to an hour wait. This is not acceptable.
Reply from Clare Sheehan, Careline Advisor at Melbury Court Care Home
Thank you for taking the time to give feedback about Melbury Court Care Home and it is great to hear your positive comments. We have taken on board the areas where you feel our service could improve…read more
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Review from William D (Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Staff are very good. I have no complaints.
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Review from David C (Nephew of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely clean care home, with excellent staff and facilities, so pleased that my aunt has settled in so quickly after such a short time.
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Review from Linda M (Wife of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were on the waiting list for quite a long time. Now my husband is in we haven't been disappointed. The staff are great, caring and helpful. His nursing care is well managed. He has a nice room with some of his things from home.
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Review from K L (Friend of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All good.
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Review from S W (Relative of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding - everybody helpful, clean, knowledgeable. Resident very happy.
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Review from P B (Son of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Melbury Court since being in need of nursing care due to illness. The staff have all been fantastic in every aspect and have succeeded to getting mum back to being well enough to go back home.
Even at 94, she is coping very well and is pleased to be back in her own home. She wishes
to thank all the staff and support services that made this happen.
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Review from L J (Daughter of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble for the staff.
Residents are well cared for.
Lovely home, clean, bright, fresh, all rooms have the resident's personal touch, a home from home.
Good food, plentiful. Lots of choices.
Entertainment is well thought out and well planned.
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Review from Trina E (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident from October '17. From the very moment my mother arrived, there was a warm caring feeling that made my mother feel secure. All the staff show respect and consideration and always have time to chat or discuss any worries.


The facilities are first class along with the food,

freshly prepared each meal. Melbury Court is a wonderful example of caring to the highest standard which all the family want for their loved ones.
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Review from B K R (Husband of Resident) published on 24 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's experience has been good: she is clean, cared for, even loved, and I have no problems with the care she receives. Of course after 53 years of marriage, I grieve, I miss her most dreadfully, but I know she is in good hands. I am able to visit every day.
The home is bright, clean and the staff
although at times tired, their interaction is very good.
I recommend the home without reservation.
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Review from Christine M (Daughter of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care provided for my mother. The staff are caring and respectful, the managers are approachable and responsive and the premises are well kept and tastefully decorated. There are activities held each day and tastefully decorated. There are activities held each day and
the environment is stimulating. My mother has company and interest. Knowing that she is there and well looked after has alleviated my anxiety. We feel confident that she is in the best place.
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Current Review Score: 9.4 (9.409)

Overview of Review Score

The Review Score of 9.4 (9.409) out of 10 for Melbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.409 for Melbury Court Care Home is calculated as follows: ( (208 Excellents x 5) + (97 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (15 Very Poors x 1) ) ÷ 340 Ratings = 4.409
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Melbury Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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