Tenlands Care Home

Wood Lane, Ferryhill DL17 8JD
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9.9 148 Reviews
  • Tenlands Care Home, Ferryhill
Tenlands Care Home in Durham gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1125
  • RESPITE Self-Funded Residential Care: from £1050
  • RESPITE Self-Funded Residential Dementia Care: from £1125

These prices are only a guideline, please contact Tenlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Hall (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Tenlands Care Home do not have specific visiting times, however they ask for visits to be avoided during mealtimes as they adopt a 'protective mealtime policy' to further enhance their residents dining experience and further promote nutritional intake.

Parking

  • Tenlands Care Home have a small car park to the rear of their building

Tenlands Care Home Reviews (148)

9.9

Tenlands Care Home has a Review Score of 9.9 (9.907) out of 10, based on 28 reviews in the last 2 years.
Over all time Tenlands Care Home has 148 reviews.

Overall Experience
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Date Published
  • 148
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Reviewer Connection to Tenlands Care Home
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Total of 148, showing 41-60
Review from Stephen L (Son of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother went for an eight-day respite stay and was treated amazingly well. All the staff we met were courteous, helpful and went above and beyond to ensure we remained in contact during a family holiday. Overall, from making contact to arrange care to collecting Mother, we have received a professional,
helpful service. We would highly recommend Tenlands.
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Review from S P (Son of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tenlands is a friendly home to visit. The staff couldn't do more to care for the residents. They look after my mother as if she was a mother to each of them.
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Review from Terry S (Son of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is constantly sound giving me peace of mind. They are always so busy but take time out with you if needed. Mother was 90 on the 31st and they ensured we had a great day.
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Review from Sonya Y (Daughter-in-law of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care. The staff are always very helpful, friendly and patient.
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Review from Jeffery H (Son of Resident) published on 2 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and overall standard of support are, as always, first-class. Unfortunately, Mam had to be moved to another room recently, and she wasn't very happy with her room.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Tenlands Care Home

Thank you for your kind words. We are delighted to tell you that Tenlands is scheduled a refurbishment and as part of the refurbishment residents will have the opportunity to choose their rooms.

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Review from Dee K (Niece of Resident) published on 2 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is extremely happy in the home, although, since the pandemic, activities/weekly exercise classes have not really resumed, resulting in days being long and basically only watching TV. Outings again would be a good step forward, together with weekly exercise classes.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Tenlands Care Home

Thank you for your kind words, we are delighted that your relative is happy in our home. We are delighted to inform you that we have recently employed a wellbeing coordinator and she will commence soon and we are planning a full wellbeing program which will include regular outings and a weekly exercise class as well as other activities for residents to chose if they wish to join.

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Review from N C (Husband of Resident) published on 19 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with the care and help we are getting from the caring, supportive staff.
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Review from Natasha C (Granddaughter of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
AMazing care given by all staff. Carers through to housekeeping. Granda didn't want to come into a care home but he had a thoroughly enjoyable experience! Thank you Tenlands Care Home!
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Review from Fern N (Daughter of Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are welcoming and friendly. They are caring towards our Dad and we feel he is getting well looked after and his needs are met.
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Review from Rebecca T (Granddaughter of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, helpful, caring and go out of their way to help.
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Review from J T (Grandson of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, caring and attentive staff. Grandma seems happy and enjoys the food etc. She seems better now she is socialising more etc.
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Review from Bob T (Son of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is treated with both dignity and kindness by all of the staff. She has been in Tenlands since 2018 and calls it home, which speaks volumes. Nothing is too much trouble. If there are issues then they are quickly resolved. The care home has negotiated the demands of the pandemic really well, catering
for my mother's emotional and physical needs. Today the staff organised a lovely birthday treat for my mother's 93rd birthday. I could mention all of the carers but there isn't space. Superb teamwork from all the staff. Mother is very happy, as is the whole family.
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Review from Vera H (Sister of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the staff, they are very capable. Tenlands is a place when the time comes, I would stay there when I need care. My sister's room is excellent.
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Review from Margaret E (Daughter of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after Dad well.
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Review from Martin H (Son-in-law of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and very helpful. The place is always clean and well decorated.
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Review from David M (Brother of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good staff, easy to talk to.
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Review from Janice B (Daughter of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home, lovely staff who are very attentive. Would highly recommend.
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Review from Anne S (Friend of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I haven't been able to visit very often because of Covid restrictions. I have only been able to see my friend in the conservatory, until today. The visits have been running smoothly and managed appropriately, so I feel I can't comment too vastly regarding the ratings.
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Review from Janette L (Wife of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that the staff are wonderful, very caring. And the food sounds excellent.
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Review from J W (Resident) published on 18 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have absolutely no complaints about my stay here.
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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Tenlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Tenlands Care Home is calculated as follows: ( (303 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tenlands Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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