Tenlands Care Home

Wood Lane, Ferryhill DL17 8JD
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9.9 148 Reviews
  • Tenlands Care Home, Ferryhill
Tenlands Care Home in Durham gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1125
  • RESPITE Self-Funded Residential Care: from £1050
  • RESPITE Self-Funded Residential Dementia Care: from £1125

These prices are only a guideline, please contact Tenlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Hall (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Tenlands Care Home do not have specific visiting times, however they ask for visits to be avoided during mealtimes as they adopt a 'protective mealtime policy' to further enhance their residents dining experience and further promote nutritional intake.

Parking

  • Tenlands Care Home have a small car park to the rear of their building

Tenlands Care Home Reviews (148)

9.9

Tenlands Care Home has a Review Score of 9.9 (9.907) out of 10, based on 28 reviews in the last 2 years.
Over all time Tenlands Care Home has 148 reviews.

Overall Experience
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Date Published
  • 148
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Reviewer Connection to Tenlands Care Home
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Total of 148, showing 61-80
Review from Alison F (Daughter of Resident) published on 11 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam was in the home for two weeks respite. The care and support was fantastic. The care staff need to be on a lot more money for all the work they do.
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Review from Lisa M (Daughter of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and helpful.
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Review from J R (Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have good experiences with Tenlands Care Home.
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Review from D H (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tenlands Care Home is a lovely place, Mam is very happy here. Staff has always been very helpful and nice, nothing's a bother, ask them anything, very helpful. Mam's always saying how she loves the food especially fish and chips.
Lovely place.
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Review from Elizabeth J (Friend of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing, socially distanced visit. Felt safe but managed to enjoy the fresh air in the garden with lovely seating. The staff were all very friendly and so accomodating. Their empathy and understanding is amazing. Thank you for everything you do.
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Review from D W (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always pleasant and helpful.
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Review from K S (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had only limited contact with Tenlands really (because of Coivd), but the staff are extremely helpful and professional. In my experience, my mother seems to be happy and content at Tenlands, which is obviously down to good attention from the staff.
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Review from Elizabeth L (Granddaughter of Resident) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff at Tenlands extremely helpful, and I am very reassured by the way they care for and interact with my Grandma. She seems very settled and relaxed. The home is clean, airy and comfortable.
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Review from Gayle C (Daughter of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mam is getting so well looked after. Her room is lovely. The staff, I have met have been so lovely, I have no worries about my mam being in the care of Tenlands as I know she is so well looked after. I would not want her anywhere else. My only wish is I could get to hug her, but this is not Tenlands
fault.
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Review from J C (Resident) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care provider was very nice, very professional and a pleasure working with him.
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Review from N S (Resident) published on 15 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every care is taken to make one feel happy and comfortable. The staff are top quality. Everything is here if needed. Thank you very much.
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Review from N W (Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this is the best home.
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Review from D B (Resident) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here. I feel happy at Tenlands.
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Review from A B (Regular Volunteer) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit Tenlands once a month for an ecumenical service The staff are always very friendly and helpful. The residents seem happy and to have a good rapport with the staff. Fresh fruit is served along with Tea/coffee and biscuits for the residents. The mother of one of our group was cared for at Tenlands
at the end of her life and the family spoke very highly and appreciatively of the standard of care and support.
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Review from G F (Daughter-in-law of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and helpful always available to answer questions. All needs are catered for and go out of their way to make client and family welcome.
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Review from C G (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm extremely grateful for the care and compassion my mother receives. I am reassured she is warm, safe and comfortable.
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Review from S C (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and answer all my concerns. My mamas health has maintained since she came to Tenlands. She always looks clean and well kept and is happy which is very important to myself.
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Review from P T (Son of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care home with caring and attentive staff. Activities are thoughtfully planned and participation by residents and family members are well received. Food and drink are to a good standard with plenty of variety. Hygiene and cleanliness are to a good standard but have had on one occasion to remind
staff on personal hygiene issues for my mum. On the whole, happy with the care mum receives.
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Review from P H (Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are so nice and helpful. Food is 100%. Rooms are so clean and nice.
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Review from D P (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with mam's care.
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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Tenlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Tenlands Care Home is calculated as follows: ( (303 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tenlands Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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