Tenlands Care Home

Wood Lane, Ferryhill DL17 8JD
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9.9 148 Reviews
  • Tenlands Care Home, Ferryhill
Tenlands Care Home in Durham gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1125
  • RESPITE Self-Funded Residential Care: from £1050
  • RESPITE Self-Funded Residential Dementia Care: from £1125

These prices are only a guideline, please contact Tenlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Hall (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Tenlands Care Home do not have specific visiting times, however they ask for visits to be avoided during mealtimes as they adopt a 'protective mealtime policy' to further enhance their residents dining experience and further promote nutritional intake.

Parking

  • Tenlands Care Home have a small car park to the rear of their building

Tenlands Care Home Reviews (148)

9.9

Tenlands Care Home has a Review Score of 9.9 (9.907) out of 10, based on 28 reviews in the last 2 years.
Over all time Tenlands Care Home has 148 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Tenlands Care Home
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Total of 148, showing 101-120
Review from C P (Son of Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, kind and compassionate staff. Nothing ever too much trouble.
Always go the extra mile to make my father happy and comfortable.
We couldn't thank you enough for all you have done.
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Review from Denise T (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and feel I can ask any questions.
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Review from Mary S (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Tenlands a very warm and welcoming place. The staff are very kind and make you feel welcome.
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Review from Marie P (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam saw out her final months in Tenlands Care Home and all the staff were very helpful, kind and courteous always. Nothing was ever a trouble to any of them day or night. In mams final few days there was always two of us stayed overnight myself being one of them and through the day there were people
in and out all the time and a trolley with tea's coffee, biscuits and sandwiches were outside the room 24/7. I could not praise everyone enough for all they did for mam and us.
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Review from Isobel T (Stepmother of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmum has been in Tenlands since January 2015, I have only praise for her welfare ans she is very happy and very well looked after.
The staff are very caring and the manager is a wonderful caring peson and has a lovely team.
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Review from M B (Wife of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my husband's admission we've had a lovely experience all round. A friend who visited commented on the friendly atmosphere. My husband recently took ill and the staff were most prompt in contacting us to make us aware; they were very diligent whilst we waited for an ambulance. Even after his admission
to hospital they were helpful and concerned.


I was in Tenlands when he was brought home from hospital and I can only give praise for the way they welcomed and helped him.


I am always treated with dignity.

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Review from J P (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative came here from hospital as an interim discharge package. She has been admitted twice due to a relapse in her physical condition which required re-hospitalisation. Staff quickly detected changes in her condition at this time and actioned attention quickly. Her health has improved significantly
with the care and attention she has received here. She has responded well to the kindness and encouragement she has received in the steps she is making towards recovery.
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Review from Norah F (Friend of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visitors to Tenlands immediately see the respect and care from all the staff and help to their residents and vice versa.
The care and comfort of the residents is their first priority.
The home itself is impeccably clean and fresh and comfortable.
Under the leadership of a very kind, caring head the
home system runs so smoothly.
The staff - not a very easy job, carried out without complaint.
Tenlands to me is of a very high standard.
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Review from Karen T (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited over the Xmas period regularly as Mam was ill. What a fabulous programme of activities open to all. Even those residents who don't come down often were assisted to take part.


Lovely atmosphere - lovely staff!

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Review from Keith P (Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good food and service. Have made some good friends with staff and patients.
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Review from K L (Grandson of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Tenlands my granny has picked up significantly and her quality of life has improved tenfold. She thoroughly enjoys the daily activities and warmth and kindness of the staff throughout the home. Myself and my family are at ease knowing that my granny is in such capable and loving hands.
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Review from P G (Son of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam was in respite for two weeks. The care and medical attention were excellent.
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Review from A L (Daughter of Resident) published on 12 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was recently admitted to Tenlands for respite care. Upon arrival, she was greeted with a royal welcome from the staff. We were shown around the home and found it to be exceptionally clean, comfortable and beautifully presented. The facilities are excellent and the rooms are bright, clean and
fresh. The staff are friendly and welcoming which made my mother and our family feel at ease. Since her admission, my mother has received exemplary care. We would like to express our gratitude to all staff at Tenlands for treating our mother with dignity, kindness and respect.
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Review from Debra K (Niece of Resident) published on 29 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
During a recent period of illness, staff at Tenlands have provided exemplary care. Their attention and dedication are marvellous and my aunt has been treated with kindness, dignity and professional courtesy throughout. We are very grateful for all that the staff at Tenlands do.
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Review from Marcia P (Sister-in-law of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always make me feel welcome when I visit and I am delighted with the quality of care given. There is also a good variety of entertainment for the residents. I really enjoyed the Elvis show.
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Review from M B (Granddaughter of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean, tidy, friendly, caring and always kept up to date with things.
Gran is well looked after and happy.
All areas are covered, we are very happy with this service.
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Review from Robert H (Son of Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Father is well looked after. I am made aware of any problems as they arise. Staff excellent in handling him even though he can be an awkward tenant at times. He enjoys the entertainment especially.
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Review from R N (Husband of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my very first contact, having arrived without notice in order to gather a true impression of the home and staff. I was greeted in a most welcoming and friendly manner. Having been shown the facilities and accommodation I was given the opportunity to speak to several of the residents, all of whom
spoke in glowing terms of the care that had received.
On my wife's transfer, I was pleased to see how all the care staff made her feel at ease and welcome from the outset.
Indeed, up to the present time, I cannot fault anything or anyone I have encountered in the home and have every confidence that this will continue to be the case.
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Review from K M (Daughter of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On my mother's death in April 2017, she had been in Tenlands Care Home for nearly two years. Her stay was as happy as it could be for someone 90years old. She enjoyed the companionship of many of the other residents and made a number of friends.
The staff were looking after her personal needs and
treated her with kindness.
The day she died they showed us empathy and concern, which was a great comfort to us. Thank you for all they did.
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Review from L W (Daughter-in-law of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly, approachable and caring. The food is always excellent.
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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Tenlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Tenlands Care Home is calculated as follows: ( (303 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tenlands Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (13)

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