Acomb Court Care Home

Maidens Walk, Hexham NE46 1EN
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9.7 98 Reviews
  • Acomb Court Care Home, Hexham
An attractive and welcoming home, Acomb Court Care Home, situated in the centre of the historic town in Hexham, offers a choice of sitting rooms, dining areas and quiet spaces. Residents may also enjoy spending time in the beauty salon, while the large, landscaped garden is the ideal place to catch up with friends and family.

At Acomb Court, every member of the team goes above and beyond to offer the best quality care and support to residents. With the expertise to deliver residential and residential dementia care, they focus on personalised care to ensure residents receive the support that they need and are comfortable with, prioritising dignity and respect throughout.

An active and engaging lifestyle is highly encouraged at Acomb Court. Whether it be enjoying the meals carefully prepared by the catering team, joining in with the varied activities programme or enjoying the peaceful moments, there is something to keep every resident happy and enjoying life.

If you, or a loved one, are looking for a care setting that offers a home from home environment with a team who believe in ensuring residents live their best lives, please don't hesitate to get in touch. They would love to show you everything that Acomb Court has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1057
  • Self-Funded Residential Dementia Care: from £1057
  • RESPITE Self-Funded Residential Care: from £1057
  • RESPITE Self-Funded Residential Dementia Care: from £1057

These prices are only a guideline, please contact Acomb Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kinga Kowaliczek (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (76)

Parking

  • Parking is available in the onsite car park at Acomb Court.

Acomb Court Care Home Reviews (98)

9.7

Acomb Court Care Home has a Review Score of 9.7 (9.693) out of 10, based on 28 reviews in the last 2 years.
Over all time Acomb Court Care Home has 98 reviews.

Overall Experience
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  • 26
  • 3
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Date Published
  • 98
  • 9
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  • 28
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Reviewer Connection to Acomb Court Care Home
  • 32
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  • 10
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  • 3
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Total of 98, showing 1-20
Review from Amanda K (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care is very good, the staff are kind and committed to their duty of care - always patient with the residents. We are grateful to them.
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Review from A A (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived very thin and run-down. She is now looking and feeling a lot stronger and more able to engage with us all. She had a wonderful birthday party arranged by Acomb Court, where all her family and friends were able to see what a great improvement her stay here has made to her recovery from her
hip and arm fracture. I am so grateful for the kindness and patience you have all shown to her and to me.
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Review from Kirsty S (Granddaughter of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come and visit my grandad here. I find the building and rooms well maintained, light and welcoming. All staff and management are friendly and welcoming and always speak. My grandad is well looked after and is always happy and content here, which is good to see. There are often day trips and activities
which he doesn't always participate in, but it's nice to see things like that available. Housekeeping appears to be of a great standard.
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Review from L R (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
So disillusioned with what was offered to what my mother received. We totally bought into the glitz & glam of the home appearance. 1st week, incorrect medication administer-CQC informed, assaulted by another resident, ambulance rang as a precaution. Residents just wandering in & out of bedrooms, so
many time we had to look for her TV remote. Went in with a handbag and a few personal items. No where to be seen when we moved her to another home. Spent a week with no glasses, totally disabling & no sense of urgency to find them, other than looking in an old biscuit tin full of other lost glasses, had to buy new glasses. Mother took poorly with an ambulance being call, residents still coming into room with no staff to stop them, had to lock door to allow paramedics administer their care.
Lack of actives other than Daniel O'Donnell on the tv or hopefully being picked to go to the ground floor. Hard enough making decisions for you loved ones. Need vast improvement.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Acomb Court Care Home

Thank you for raising your concerns with us regarding Acomb Court. We are sorry to hear that you did not have a positive experience. Your Mother resided within a memory care community where at times other residents can walk into other residents bedrooms, colleagues do support residents at this time with redirection. We are sorry that this caused distress to you. We are reassured that staff took appropriate actions when there were concerns about your Mothers wellbeing or when an incident occurred. At HC-One, we aim to provide high quality care, including engaging activities. We pride ourselves in daily provision of activities over 7 days a week with 2 Wellbeing Co-ordinators employed to support our residents with meaningful activities. We apologise for the loss of your Mothers glasses and your views that the staff did not investigate this thoroughly. We will address this with the team to improve future practices.

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Review from Helen H (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am overwhelmed on the care and attention my family member (mom) receives. Nothing is too much trouble. We moved mom here from Barnsley, South Yorkshire a we couldn't find any care home to match Acomb. The staff treat residents like family and it gives me reassurance of how cared for mom is. The food,
cleanliness, attitude and personality of Acomb would be hard to beat. My sister who lives in Hexham found Acomb and I am so glad she did.
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Review from L A (Resident) assisted by family/friend published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Acomb Court is a welcoming, bright, clean and professional care home. Staff are cheerful and respect my privacy and there is a comfortable and reliable routine. There is also lots of variety and plenty of activities to choose from if I want to get involved.
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Review from S B (Sister of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your staff, from reception to cleaners & orderly staff have gone the extra mile to make my sister feel at home and cared for. The senior staff have been quick to respond to any concerns and questions we have raised as a family and combine high professional standards with great people skills. Thank you
to all.
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Review from Karen P (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is settling so well with lots of attention, support and everyone is so friendly. Mum is enjoying morning teas and afternoon teas, especially the offer of a sherry. Lovely room and lots of activities. Lots of stimulation so pleased with everything.
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Review from Brian A (Son of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a short visit to see my mum and took my daughter. We needed to sort a couple of matters and discussed them with one of the ladies and she was very helpful. I'm pleased Mum is here as the level of care and support is very good and the staff are very helpful.
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Review from Rodney H (Son of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love the staff. Two staff members in particular are always sparkling. Another is brilliant. And another staff member is also a lovely person. They have great day trips and the place is so jolly and fun to be in. Always welcomes through the front door. Yes it's a good place to be and the residents are
all friendly folk.
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Review from Keith H (Son of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was always cared for with great sensitivity and love. The home always had a warm and welcoming atmosphere.
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Review from Sarah H (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All levels of staff are courteous, knowledgeable and communications are high. The care of my parents is always prompt and responsive to needs. The food is variable and nutritious. My parent's preference for vegetables would prefer to be undercooked. Facilities are cleaned daily or as required - some
are communal bathrooms and some are en-suite showers/washrooms. The management is very responsive and kindness is always shown.
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Review from Mary H (Resident) assisted by family/friend published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Communication is high. The staff are very helpful, caring and chatty! Responsive to emergencies and falls as expected. Vegetables are a bit overcooked. Facilities are good. When possible ensuite shower would be great for consideration if one becomes available.
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Review from Brenda J (Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had excellent care here, been well looked after and felt safe. Nearly all of the staff have been very helpful in getting me settled in. It is mainly a happy place and everyone is helpful and polite. You need to learn to ask for what you would like or want.
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Review from J S (Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good little things happen as in all places but when drawn to attention care is put in order.
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Review from Eveline P (Sister of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Acomb Court is very good.
The staff are very polite and friendly.
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Review from J G (Wife of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acomb Court has a nice feeling.
As soon as you walk through the door, it is a happy place because of all the staff that contribute all their energy into making you feel at home. I have found nothing but kindness, and caring from everyone towards my husband and I, which is reassuring, and makes me
happy that my husband is getting the care he needs when I'm not there.
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Review from S H (Sister of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that my sister is well looked after. Every time I visit, there are always different events on. When I visited at Christmas the decorations were amazing, like today on D-Day everyone was invited to the event.
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Review from S K (Wife of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is a new resident at Acomb Court. After spending four weeks of respite, we decided he would be safer with professionals looking after him - he has settled very well and thinks he is in a hotel. The staff are very welcoming, kind ad helpful. He enjoys joining in with others and also likes
some quiet time in his room. I have no problem leaving him as I know he will be really well looked after.
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Review from A S (Niece of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acomb Court is an exceptionally very good care home. I'm more than happy with the care my aunty receives from all staff who are always very pleasant, kind and caring and very approachable if I need to ask anything with regards to my aunty.
The cleanliness of the home is of a very high standard, my
aunty is very happy in Acomb Court and on my visits she always is happy and smiling and the staff have also said she is always happy and is a pleasure to care for.
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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Acomb Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for Acomb Court Care Home is calculated as follows: ( (248 Excellents x 5) + (72 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 332 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acomb Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Kinga

Kinga Kowaliczek

Job Title: General Site Manager

What does ‘kindness’ mean to you?


“Kind care, for me, is person-centred care. It is all about the individual and their needs.”


Kinga has gained a wealth of experience in providing care and nursing support to elderly people during her 9 years in care work. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having started as Home Manager at Greenways Court in October 2020, Kinga was the perfect candidate as she closely shares HC-One’s vision aiming to provide the kindest care for every Resident and has been a deputy Manager at HC-One for 3 years.


Kinga also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acomb Court.


When asked what she enjoys most about her role, Kinga remarked:


“Spending time with Residents and listening to their life stories. Talking about photographs and memories Residents have in their rooms.”


“I enjoy supporting and developing my staff in any areas they wish to expand their knowledge, seeing the positive outcome of it makes me happy.”


Outside of work, Kinga enjoys many activities and hobbies, especially spending time with her family and travelling.


If you would like to find out more information about Acomb Court, Kinga would be pleased to welcome you for an informal discussion over the phone.

Frequently Asked Questions about Acomb Court Care Home

What types of Care is Acomb Court Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acomb Court Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Acomb Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acomb Court Care Home to the centre of Hexham?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acomb Court Care Home to verify any information. View our terms and conditions. Acomb Court Care Home has an Enhanced Service - more info.