Acomb Court, Hexham, Northumberland
Acomb Court, Hexham, Northumberland
Acomb Court, Hexham, Northumberland

Acomb Court is a beautiful care home located just a short walk away from the Market Town of Hexham.

It was rated 'Good' by the CQC in July 2015.

At the care home in Hexham, residents can enjoy all the facilities and care you would expect of a HC-One care home and so much more.

Residents can invite friends and family to meet them for a coffee, take part in an array of activities or simply sit and watch the world go by with views of the Tynedale countryside.

The home has spacious living accommodation, which was refurbished in 2015 and comprises of several smaller lounges and dining areas across three floors. The bedrooms at Acomb Court are large and well-equipped and all come with ensuite facilities, some offering their own shower.

All of the lounges have plasma televisions and there are also some in the bedrooms, a beauty salon, direct dial telephones to every room and unlimited Wi-Fi.

As well as having a beautiful interior, Acomb Court boasts landscaped gardens and outside sitting areas for residents to enjoy the fresh Northumbrian air.

In the nursing suite at Acomb Court, loved ones will be cared for by fully qualified RGNs, who will prepare individual care plans to ensure that the highest quality of care is achieved that is specific to your needs. The bedrooms are large and well equipped and all come with en-suite facilities.

The home has a dedicated team able to deliver the care you need 24 hours a day. It aims to value each and every individual who comes to stay at Acomb Court and to ensure their every need is attended to.

With 24 hour care from experienced staff and personalised care plans to suit individual needs, at Acomb Court you can relax in the knowledge that loved ones are receiving the highest quality of care.

Group: HC-One

Person in charge: Irene Turnbull (Care Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 60+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Respite Care • Convalescent Care • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Acomb Court is located in the Market Town of Hexham, just behind Hexham General Hospital and next to Marks and Spencer.

Parking:

Parking is available in the onsite car park at Acomb Court.

Latest Care Quality Commission* Report on Acomb Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Acomb Court has a Review Score of 9.6 (9.603)

The Review Score of 9.6 (maximum of 10) for Acomb Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Acomb Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.603 for Acomb Court is calculated as follows: ( (158 Excellents x 5) + (80 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 247 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Acomb Court is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 19 Reviews ÷ 15.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Acomb Court?

  • Extremely LIKELY
    17
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acomb Court

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    5
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • more

My father came to live in Acomb Court in June 2016. Since he has been there he has made a lot of progress. The nurses, carers and everybody are always helpful and kind to him and to me when I ring or visit. I am very pleased with everything because I live in Holland and can't get over very often, but I sleep well at night knowing my father is in very capable hands. By the way, my father is 91.

Thank you for taking care of him from the management to the housekeeping.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Acomb Court is always very clean, staff always pleasant and helpful - they do all they can to ensure 'my resident' is cared for without impinging on their own capability or dignity.
The level of attention given to health matters in excellent.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

To enter this residential house is a "joy". It is light, airy, the staff have a smile on their face and the whole atmosphere is welcoming. Having moved my brother from another care home, his health, well-being and mental conditions have improved immensely and I hope this continues. This is the first time that the staff have recognised how my brother functions and really understand him. They have pulled out all the stops to make his new life happy and contented. From reception staff through to everyone else, we thank them sincerely for giving us a measure of peace.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are kind, caring and have great manners. Lovely welcoming from staff upon entering the home. The home is always very clean and smells lovely. Such a pleasant atmosphere.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel confident that my mother's needs are met with care and compassion.

How likely would you be to recommend Acomb Court? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Modern, purpose built home with good quality staff and clear effective management of residents needs. Staff are cheerful, respect residents and their preferences and are vigilant and caring.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother is very happy at Acomb Court. She finds te staff very caring and considerate and is treated with respect and love. She has said to me she has no complaints and is well cared for.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After an emotional and often challenging 2016 my mother moved to Acomb Court after a very unsettling few months. From that moment in Sept 2016, the staff welcomed her and made her feel at home. She knows everyone has her best interests at heart and cares for her. I cannot thank Acomb Court enough as they have become part of our extended family.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always pleasant and always willing to help. I am always kept informed of change in Mam's needs. I have never smelled any odours and Mam is always clean and tidy.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt receives excellent care. The staff respond to her needs with sensitivity and kindness, keeping me fully informed concerning her progress or any changes in her condition. I'm very happy with her placement at Acomb Court, Hexham.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident for eight years. The home was taken over until very recently. My sister and I both live 200+ miles away but one of us visits monthly. We have been reassured by the care mum receives. We have no anxiety about her well-being, this is such a relief living so far aware from her. The home never knows when we are coming, Mum is always comfortable, clean and appropriately dressed.

How likely would you be to recommend Acomb Court? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rooms are clean. Staff are lovely. Lots of activities going on.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Great home.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum loves it at Acomb Court. She is always well cared for and clean when I visit. She is always telling me what lovely staff and what fun things she gets up to. Mum has gained weight since being here and says it is down to the food here as she really enjoys it.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with Acomb Court. I was anxious at first but staff made me welcome.

How likely would you be to recommend Acomb Court? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff at Acomb Court Make you feel like part of the family. Care is excellent however, I do wish there was more time to spend with staff.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been in Acomb Court for six months now and have nothing but praise from the way I have been looked after.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enjoyed my stay here. Lots of activities going on in the home. Enjoy the trips out. Wonderful food, very friendly staff. Very happy.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All of the staff were lovely. The home has a lovely atmosphere and are made to feel welcome from the minute you walk through the door. My friend had lots of refreshments offered in my time there and is respected with dignity. The care staff always have time for the residents. Plenty activities going on.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Our dad spent the last five weeks of his life here suffering from terminal cancer and needing nursing care. Initially, on arrival the room wasn't ready, everything seemed rushed and unprepared. We felt worried and sad leaving him there that evening even though by that time he was settled and comfortable. But we were so wrong by the next day he had had a bath- something he could no longer do himself and missed. As the staff got to know him his care got better and better. By the time he passed away five and half weeks later they seemed genuinely sad and one of the nursing staff cried with my mum and sister who were with him. He had a peaceful end after a long and hard journey and told the doctor that he did not wish to go back to hospital but wanted to spend the rest of his days at Acomb Court and referred to the carers as his friends. It is not perfect, they could definitely do with more staff but they do their best and their care and kindness helped us through a very sad time.

How likely would you be to recommend Acomb Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We picked Acomb Court for its open aspect and roomy-ness. The staff were very friendly , respectful and my father felt comfortable and "at home" when he came for his initial visit. Nothing was too much trouble. We would definitely use this facility again.

How likely would you be to recommend Acomb Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

June 2012

Food Hygiene Rating 5

Recipient: Acomb Court

Date: Tuesday 12 Jun 2012

more details

Job Vacancies

Staff Profiles

Irene

Irene Turnbull

Job Title: Home Manager

Joined: 2017

Description:

“I believe that a lot of things contribute to kind care, all aimed at improving the lives of our Residents.”

As a Registered Nurse, Irene has gained many years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Irene closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acomb Court.

When asked what she enjoys most about her role, Irene remarked: “I get great satisfaction from seeing our Residents laughing and enjoying themselves.”

Away from work, Irene enjoys crafts and walking in the great outdoors.

If you would like to find out more information about Acomb Court, Irene has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Irene on 01434 604357 or via email on acombcourt.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Acomb Court