Acomb Court Care Home

Maidens Walk, Hexham NE46 1EN
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9.7 98 Reviews
  • Acomb Court Care Home, Hexham
An attractive and welcoming home, Acomb Court Care Home, situated in the centre of the historic town in Hexham, offers a choice of sitting rooms, dining areas and quiet spaces. Residents may also enjoy spending time in the beauty salon, while the large, landscaped garden is the ideal place to catch up with friends and family.

At Acomb Court, every member of the team goes above and beyond to offer the best quality care and support to residents. With the expertise to deliver residential and residential dementia care, they focus on personalised care to ensure residents receive the support that they need and are comfortable with, prioritising dignity and respect throughout.

An active and engaging lifestyle is highly encouraged at Acomb Court. Whether it be enjoying the meals carefully prepared by the catering team, joining in with the varied activities programme or enjoying the peaceful moments, there is something to keep every resident happy and enjoying life.

If you, or a loved one, are looking for a care setting that offers a home from home environment with a team who believe in ensuring residents live their best lives, please don't hesitate to get in touch. They would love to show you everything that Acomb Court has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1057
  • Self-Funded Residential Dementia Care: from £1057
  • RESPITE Self-Funded Residential Care: from £1057
  • RESPITE Self-Funded Residential Dementia Care: from £1057

These prices are only a guideline, please contact Acomb Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kinga Kowaliczek (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (76)

Parking

  • Parking is available in the onsite car park at Acomb Court.

Acomb Court Care Home Reviews (98)

9.7

Acomb Court Care Home has a Review Score of 9.7 (9.693) out of 10, based on 28 reviews in the last 2 years.
Over all time Acomb Court Care Home has 98 reviews.

Overall Experience
  • 68
  • 26
  • 3
  • 0
  • 1
Date Published
  • 98
  • 9
  • 13
  • 28
  • 70
Reviewer Connection to Acomb Court Care Home
  • 32
  • 21
  • 10
  • 8
  • 7
  • 6
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 21-40
Review from A L (Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a lovely life in Acomb Court.
The nurses are very kind and helpful.
I am very lucky and grateful to be here.
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Review from S B (Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all lovely.
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Review from M T (Daughter-in-law of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely beautiful home-from-home feel. The team are amazing, friendly, extremely helpful and professional. Brand new room was greatly appreciated. Whole place is immaculate. Thank you so much from all the family.
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Review from Vera W (Sister-in-law of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So very pleasantly surprised at how good, friendly and well cared for the residents are. It's a pleasure to visit and certainly puts our minds at rest regarding my brother-in-law's stay.
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Review from Mandy F (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feel very welcome. Friendly and homely atmosphere.
Staff are very supportive and rooms are very clean and well kept.
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Review from R D (Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault anyone or place in this building. They are also helpful and good to me and I mean every week, thank you.
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Review from Roland N (Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very content here. The food is good and it is warm and secure. The staff are very helpful. The place is quiet and peaceful and there are several other residents with which I am able to talk to.
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Review from R S (Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home covers all my needs after six years in the home.
I have always been well looked after, and I am very happy with my being.
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Review from Kelly H (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam moved into Acomb Court last month and has settled in very well. The staff are very friendly and genuinely seem to care about the residents.
The management team are very approachable but remains professional.
The home always appears clean and tidy.
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Review from A J (Husband of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The initial impact, after three weeks, is that Acomb Court is an excellent, welcoming environment. The staff are very helpful, especially after mixed impressions of the other care homes. However, my wife, the resident is still not totally in her situation, regardless of the homes efforts. I suppose
this reflects her mould attitude. Hence, my reduction of excellent to good in many ratings below.
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Review from D M (Daughter of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Positive caring experience for the first time in a care home. Especially useful to get email updates on how things are going when family are distanced away.
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Review from J Y (Daughter of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, everyone from the manager to housekeeping is very caring and helpful. My mother has been here for three months and is very happy and settled. She enjoys the food and the company.
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Review from D F (Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When the time is right. Would love to be a resident. Perfect.
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Review from R D (Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is the finest and cleanest I've been in and I have been in a lot over the years. This is not any lie it's the truth. I take my hat off to all who look after us all the time.
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Review from S M (Daughter of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The minute you walk in the door it feels warm and welcoming. The staff are lovely and treat Mum with care and dignity. Mum loves the food which is always a good thing as she can be fussy, we can rest knowing Mum is well cared for and happy.
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Review from L R (Son of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression before Mum moved in was excellent and nine months later, nothing has changed our regard to all concerned.
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Review from R H (Brother of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my sister is very well cared for and that the staff are all caring. The home is always very clean and tidy. A member of staff talked to a resident to point out that fudge in her room was out of date, the resident said she would keep them to feed the birds and the member of staff very politely
suggested she would put them out for the birds. (Very well handled).
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Review from Joan C (Sister of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food and drink - cannot comment on this as I don't see the food, and drink selection is good value for money, not private funded.
The staff are helpful and responsive to enquiries. The staff know my sister well and aim to meet her needs as best they can. Support from the designated GP is very good.
The admin team are helpful and approachable.
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Review from I W (Husband of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff good with welcoming and considerate staff who work hard but sometimes don't have time to chat to residents who would appreciate it. Some areas eg the top floor lounge is rather shabby and would benefit from refurbishment. Good news about the new well-being because more activities are needed.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Acomb Court Care Home

Thank you for your feedback with regard to Acomb Court and your positive comments regarding our staff team and activities. More meaningful one-to-one sessions have been planned with our well-being coordinator now in place. HC-One is currently undertaking a phased refurbishment programme and in due course, Acomb Court will be allocated a date for refurbishment. In the meantime, we will look into upgrading the communal lounges.

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Review from D M (Daughter-in-law of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff are friendly and helpful. Questions are answered courteously. Written information (eg newsletters) is sometimes misleading and contradictory.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Acomb Court Care Home

Thank you for your feedback with regard to Acomb Court and your positive comments regarding our staff team. We are very sorry if you found that newsletters or any written information provided by the home are misleading or contradictory. We strive to ensure that we are consistent when we send out information, so please be assured that all newsletters will be composed by the General Site Manager and overseen by Area Director.

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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Acomb Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for Acomb Court Care Home is calculated as follows: ( (248 Excellents x 5) + (72 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 332 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acomb Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Kinga

Kinga Kowaliczek

Job Title: General Site Manager

What does ‘kindness’ mean to you?


“Kind care, for me, is person-centred care. It is all about the individual and their needs.”


Kinga has gained a wealth of experience in providing care and nursing support to elderly people during her 9 years in care work. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having started as Home Manager at Greenways Court in October 2020, Kinga was the perfect candidate as she closely shares HC-One’s vision aiming to provide the kindest care for every Resident and has been a deputy Manager at HC-One for 3 years.


Kinga also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acomb Court.


When asked what she enjoys most about her role, Kinga remarked:


“Spending time with Residents and listening to their life stories. Talking about photographs and memories Residents have in their rooms.”


“I enjoy supporting and developing my staff in any areas they wish to expand their knowledge, seeing the positive outcome of it makes me happy.”


Outside of work, Kinga enjoys many activities and hobbies, especially spending time with her family and travelling.


If you would like to find out more information about Acomb Court, Kinga would be pleased to welcome you for an informal discussion over the phone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acomb Court Care Home to verify any information. View our terms and conditions. Acomb Court Care Home has an Enhanced Service - more info.