Acomb Court Care Home

Maidens Walk, Hexham NE46 1EN
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9.7 98 Reviews
  • Acomb Court Care Home, Hexham
An attractive and welcoming home, Acomb Court Care Home, situated in the centre of the historic town in Hexham, offers a choice of sitting rooms, dining areas and quiet spaces. Residents may also enjoy spending time in the beauty salon, while the large, landscaped garden is the ideal place to catch up with friends and family.

At Acomb Court, every member of the team goes above and beyond to offer the best quality care and support to residents. With the expertise to deliver residential and residential dementia care, they focus on personalised care to ensure residents receive the support that they need and are comfortable with, prioritising dignity and respect throughout.

An active and engaging lifestyle is highly encouraged at Acomb Court. Whether it be enjoying the meals carefully prepared by the catering team, joining in with the varied activities programme or enjoying the peaceful moments, there is something to keep every resident happy and enjoying life.

If you, or a loved one, are looking for a care setting that offers a home from home environment with a team who believe in ensuring residents live their best lives, please don't hesitate to get in touch. They would love to show you everything that Acomb Court has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1057
  • Self-Funded Residential Dementia Care: from £1057
  • RESPITE Self-Funded Residential Care: from £1057
  • RESPITE Self-Funded Residential Dementia Care: from £1057

These prices are only a guideline, please contact Acomb Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kinga Kowaliczek (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (76)

Parking

  • Parking is available in the onsite car park at Acomb Court.

Acomb Court Care Home Reviews (98)

9.7

Acomb Court Care Home has a Review Score of 9.7 (9.693) out of 10, based on 28 reviews in the last 2 years.
Over all time Acomb Court Care Home has 98 reviews.

Overall Experience
  • 68
  • 26
  • 3
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Date Published
  • 98
  • 9
  • 13
  • 28
  • 70
Reviewer Connection to Acomb Court Care Home
  • 32
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  • 10
  • 8
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  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 61-80
Review from B C (Husband of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the kind welcome from the manager and staff. Finding some carers whom we know when they worked elsewhere beforehand made us feel at home very quickly. The building and grounds are well designed and kept in good order. The staff of all lands and land, helpful and friendly. The food
is varied and very good. The nursing care needed is expertly done. The staff work hard. Sometimes attention to needs seems slow because of timing or crises and needs of others. My wife is in bed most of the time and has liquid food and medicine via a peg tube.
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Review from H P (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a nice atmosphere in Acomb Court and I always get a friendly welcome from staff when I visit. The staff on my mother's floor are very caring and things seem a lot more settled which could be due to the new manager.
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Review from J M (Wife of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Highly recommend all staff and management. Always willing and very helpful in every way. My husband is treated with kindness, understanding and best of care.
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Review from F D (Niece of Resident) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some excellent carers who came and work hard, along with some who don't show it. Overworked and lack of staff leads to some people being unhappy. Carers and patients/residents. Apparent lack of training in certain key areas e.g. illnesses, e.g. Parkinsons is not helpful and turnover of staff is a concern.
Reply from Clare Sheehan, TBC at Acomb Court Care Home

We would like to take this opportunity to thank you for the comments raised and the opportunity to respond.
Within HC-One we constantly ensure our staffing levels are appropriate to meet the care needs of our Residents within our homes, also ensuring continuity of care is provided. Our staff complete an ongoing training programme with bespoke training also being provided, where required, to ensure they are both competent and compliant and competent with all areas of care delivery.

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Review from J D (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for almost five months and has come to accept the change. The staff are friendly and caring and respond to queries and requests promptly. We can now relax knowing he is safe and so well cared for.
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Review from Audrey G (Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Acomb Court has been most positive. The admin, carers and cleaning staff are patient under the most trying of circumstances.
They are very hardworking and welcome visits from the family of residents. Activities programme is admirable being the responsibility of one staff member who
has other duties. My unreserved rate of confidence is due to the fact I have been a resident since October 2018 and the care I received gave me a second chance at life.
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Review from Shirley H (Daughter of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time, my mother has been at Acomb Court, she has been very well looked after. The staff are lovely with her and nothing seems any bother to them. They make me welcome too. I can't praise them enough.
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Review from J H (Sister of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acomb Court is spacious, light and airy and very clean. First impression is wow! The staff are second to none, directed by a first-class manager who is caring, friendly and corridor friendly which is so important when visiting, especially with relatives and new faces. There is a calmness about the place.
Carers and staff are very friendly and jolly. Nothing is a problem and anything I have asked for, been concerned about, has been dealt with immediately and with kindness.
The meals on menu are varied and catered for special diet requirements. All in all - five stars.
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Review from J M (Sister of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good atmosphere when entering Acomb Court. Staff very pleasant with residents. Food very good.
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Review from Shirley B (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Acomb Court for over 5 years and in that time, I have never had any concerns regarding her care. She appeared to be happy and content from the beginning of her stay in the home. The staff are very helpful and regularly keep me up to date with my mother's condition. They
are also friendly, patient and cheerful when I visit with my father and we both agree that they are a credit to the company. The home has always been clean and tidy with usually welcoming fresh flowers which my mother always had in her own home.
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Review from Gillian N (Daughter of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The reception at Acomb Court is pleasant and inviting. The rooms are nicely decorated and there is never an unpleasant smell, so often the case in other care homes.
The staff are friendly and treat my mother as if she were their own.
Meals are good and varied. Always cake, scone or biscuits with a
cup of tea.
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Review from E C (Sister of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant, calm atmosphere in this home. Staff are welcoming, helpful at all times and deal with matters pertaining to my sister promptly. A lovely place to visit.
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Review from Stephanie J (Niece of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Brilliant staff. My aunt is very settled here and the staff keep me well informed of all developments.
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Review from P A (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad came into Acomb Court after a spell in hospital left him unable to cope at home.
The environment, his room and the facilities are all of a high standard and the home is very welcoming.
I have found all the staff to be helpful and they have made a real effort to help him settle in.
They communicate
well with the family.
As a result, Dad has settled in very well and the family is very happy with the care he receives.
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Review from Barry K (Son of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with Acomb Court Care Home. Everybody was helpful and they looked after my mother very well. Cannot fault the home in any way.
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Review from Mathias C (Father of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always respectful for my father-in-law. They take good care of him.
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Review from M Jean R (Wife of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my husband receives. He is treated with kindness and respect and the staff are caring and have respect for those in their care.
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Review from Mandy C (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is going very well for my father. I live in Holland and I am glad he is being well looked after. I am only able to come 2 times a year so it gives me peace of mind.
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Review from H P (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Acomb Court in October 2017 and as a family, we have been very pleased with the staff and the care she gets. If there is anything that we are not happy with, the matter is addressed very quickly. This is definitely the best place for my mother to be - she particularly enjoys all
the activities provided.
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Review from Jackie W (Daughter of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very caring staff. The manager is very approachable.
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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Acomb Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for Acomb Court Care Home is calculated as follows: ( (248 Excellents x 5) + (72 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 332 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acomb Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Kinga

Kinga Kowaliczek

Job Title: General Site Manager

What does ‘kindness’ mean to you?


“Kind care, for me, is person-centred care. It is all about the individual and their needs.”


Kinga has gained a wealth of experience in providing care and nursing support to elderly people during her 9 years in care work. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having started as Home Manager at Greenways Court in October 2020, Kinga was the perfect candidate as she closely shares HC-One’s vision aiming to provide the kindest care for every Resident and has been a deputy Manager at HC-One for 3 years.


Kinga also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acomb Court.


When asked what she enjoys most about her role, Kinga remarked:


“Spending time with Residents and listening to their life stories. Talking about photographs and memories Residents have in their rooms.”


“I enjoy supporting and developing my staff in any areas they wish to expand their knowledge, seeing the positive outcome of it makes me happy.”


Outside of work, Kinga enjoys many activities and hobbies, especially spending time with her family and travelling.


If you would like to find out more information about Acomb Court, Kinga would be pleased to welcome you for an informal discussion over the phone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acomb Court Care Home to verify any information. View our terms and conditions. Acomb Court Care Home has an Enhanced Service - more info.