Lowgate Nursing Home, Hexham, Northumberland
Lowgate Nursing Home, Hexham, Northumberland
Lowgate Nursing Home, Hexham, Northumberland

Lowgate Nursing Home, near Hexham, has been purpose-built to specialise in nursing and residential care, delivering a service based on values of choice and dignity.

Professionals are available round the clock and have EMI capability, as well as being skilled and experienced in rehabilitation methods. The aim is to see clients able to maximise their daily lives within a friendly atmosphere.

An open visiting policy allows family and friends to also make the most of the home and keep up with their loved ones.

Group: Roseberry Care Centres UK Ltd

Person in charge: Hazel Whitehouse (Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 42

Rooms with ensuite WC: 18

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Lowgate Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Lowgate Nursing Home has a Review Score of 9.1 (9.136)

The Review Score of 9.1 (maximum of 10) for Lowgate Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Lowgate Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.91 for Lowgate Nursing Home is calculated as follows: ( (71 Excellents x 5) + (7 Goods x 4) ) ÷ 78 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.226 Points relating to the number of positive Reviews for Lowgate Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.4 Target = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lowgate Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lowgate Nursing Home

  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

This is a truly excellent home. The staff are so helpful, loving and caring, it really is a care home with a capital C.
All staff work as a team regardless of their station (domestic, carer, senior carer, nurse) and even the manager, herself a qualified nurse, joins in to assist residents.
My wife had dementia (Alzheimer's) and was admitted to the home in January 2014.
In the last 6 months she was confined to bed, but the carers and nurses were brilliant with her, making sure she was clean and well nourished.
She died in their care in January 2017.

How likely would you be to recommend Lowgate Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My Auntie was welcomed with open arms. The staff are so helpful and friendly.
The atmosphere is lovely. I feel happy to leave her there.
The manager is very pleasant and so helpful.

How likely would you be to recommend Lowgate Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunty has only been here 1 month.
She has been helped in so many more ways than we could have expected.

How likely would you be to recommend Lowgate Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Lowgate are all absolutely excellent. They do a lot of trouble to ensure all residents are happy as well as safe. Activities are organised and enjoyed.
Food is varied and good. The rooms are very clean, freshly decorated and well equipped.
The manager is fully on top of everything and many extra touches have been introduced to help everyone feel at home.
Visitors are encouraged and treated brilliantly.
I could not wish for a better place for my dear mum to be looked after and cared for.
Top marks to Lowgate.

How likely would you be to recommend Lowgate Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hazel Whitehouse, Manager at Lowgate Nursing Home responded to this review on 26 Jun 2017:

Thank you, the Lowgate team appreciate your comments.

My mum came to live at Lowgate Nursing Home 1 1/2 years ago. We are very close and it was a massive decision to make, after all, who could possibly care for your loved one as well as you could? The staff are amazing, office workers, nurses, carers, cleaners, kitchen staff, laundry staff, entertainment department (sorry if I've left anyone out) are all fantastic. Make you feel welcome and involved. Thank you to you all.

How likely would you be to recommend Lowgate Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Hazel Whitehouse, Registered manager at Lowgate Nursing Home responded to this review on 12 Aug 2016:

The team at Lowgate very much appreciate your comments

My mother came to Lowgate from another place where she was diagnosed with bowel cancer aged 96. I cannot thank the staff of Lowgate enough for their extreme care of my mother at a time where I could no longer cope with the care she needed. They are a wonderful group of the most caring people. My extreme thanks to them for caring for my mother at a very difficult time.

How likely would you be to recommend Lowgate Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hazel Whitehouse, Manager at Lowgate Nursing Home responded to this review on 28 Jul 2016:

Thank you, the team at Lowgate appreciate your comments.

My husband has now been in Lowgate for 3 and a half years and has received outstanding care and nursing. Many of the staff have been there longer than that. They genuinely really know and care for the residents as if they were their own relative and nothing is too much trouble to make them happy and comfortable. They will sit and talk to the residents without a visitor and communicate well with relatives. I feel my husband receives the standard of care I gave him at home and my observation shows how lovingly and kindly they care for even the most difficult and demanding residents.

How likely would you be to recommend Lowgate Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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