Lowgate Nursing Home

The staff are caring, helpful and compassionate. They ensure visitors are greeted warmly offering tea/coffee and support.

While my husband Robert was in Lowgate for respite care he was cared for well and on my visits staff were courteous, helpful and supportive to us both. I would recommend Lowgate for any future care needs.

My brother, 56, moved into Lowgate Nursing Home, struggling with motor neurone disease. The staff at Lowgate are fantastic. I cannot praise them highly enough. From the cleaners, care staff, kitchen staff, office staff, to event/activity staff. They were incredibly kind to my brother and looked after him brilliantly.

Our family friend has been loving at Lowgate for almost two months and we have been very happy with the way he is cared for and the happy relationships between all the different members of staff and the residents as well as the general family atmosphere. Our friend is bed ridden and suffering from late stage dementia but the view of the gardens from his window means he is able to make a connection with the outside world and the wildlife in the trees and on the lawns. The location of Lowgate, so close to Hexham, yet in the countryside, suits really well. Thank you to everyone.

The place is basic but satisfactory staff very good meals good facilities poorley, taps not working properly in room. Overall reasonable.

Verey good.

Premises and equipment are mostly old but maintained as well as possible.

My father was welcomed to his care home really well. Multiple staff members have popped in to introduce themselves. All have been cheerful, friendly and informative. We couldn't have asked for a nicer welcome. They have all made a positive impression. The care given has been constant, appropriate and respectful. We are so happy that my father has settled so quickly. The food has been plentiful and home cooked.As visitors we have been treated with courtesy and consideration.

My friend came into Lowgate while having to come to terns with a diagnosis of M.N.D and the inevitable deterioration this would lead to. The staff home treated and cared for her sensitivity, coped well with difficulties associated with her dementia, and responded well to her individual needs. We all feel this has been a good move and she is in the best place for her current and future needs.

Lowgate has been a god send for us when we were told after a short hospital stay that our parent could not return to his care home and we had to find one that could cater for his needs we were very stressed looking round nothing worked until we came to Lowgate. We were met by smiles and told nothing was too much trouble and they meant it. They are amazing caring staff who also encourage and support the family. V.E. Day was a high light we got to share a meal as a family!!

The manager, administrative staff, cooks and events organiser all disappeared at the same time with no explanation forthcoming. No point of contact as before when the manager was available and admin staff for payments etc. Atmosphere strained. I have put 'Good' for management since removed and no replacement. Prior to this, management was highly satisfactory, important things like maintaining hearing aids and ensuring residents are able to communicate with visitors and staff neglected. Food, especially tea time, poor e.g. 'Rehashed' soup and burnt eggy bread/French toast.

My mother has now been at Lowgate Nurisng Home now for 2 and a half years. I cannot find any complaints with Mam's care, she is happy and content. All the staff are so professional, always there to assist if Mam needs anything, the management is second to none. I am always kept up to date on Mam's care package. My mother is in the best place, I can rest knowing that she is safe and being well looked after. I have full admiration for all that work at Lowgate Nursing Home in Hexham Northumberland.

Happy staff, happy residents, top job to all!

My husband was a resident in Lowgate Nursing Home suffering from Parkinson's disease. He died on the 22nd of March 2024. For the whole of his time there he could not have been cared for better. The kindness both to him and me was wonderful and very comforting. Every single member of staff could not have been kinder or more caring.

My dad was at Lowgate for respite care. He was very well looked after, treated with respect and dignity. He loved the fact that it was all home-cooked food with a variety of choices. Lowgate really helped my dad get back to being fit and healthy. The care that was given was exceptional. Thanks Manager and the whole Lowgate team for taking good care of him.

The care and compassion shown at Lowgate are second to none. All the staff were marvellous and couldn't do enough for my mother. Staff also made my daughter and me so welcome and always made time during their busy schedule to come and have a chat with us. They were always very happy to answer any questions we had. This care home brought my mother alive after being very subdued for years. We saw a completely new side to her, which brought us great comfort. I cannot thank all staff enough for their dedication, patience and superb care.

The manager and her whole team put patient's needs first.

Always a pleasant reception from the staff and am kept informed of all things regarding my wife.

My father is 94 and he and I both agree that we have nothing but 100% praise for the caring, professional and thoughtful way in which Lowgate Care Home is operated. The Care Home Manager and her team do a sterling job and they went out of their way to assist my father who was a resident there for over 4 months in 2023.

Overall I felt as though I had joined a big happy family.