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Lowgate Nursing Home

Allendale Road, Lowgate, Hexham, Northumberland NE46 2NN
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Lowgate Nursing Home, Hexham
Lowgate Nursing Home, Hexham
Lowgate Nursing Home, Hexham

Lowgate Nursing Home, near Hexham, has been purpose-built to specialise in nursing and residential care, for over 65yrs of age delivering a service based on values of choice and dignity.

Staff are friendly and Lowgate has a homely feel. Staff at Lowgate pride themselves on creating a home from home environment.

At Lowgate Nursing Home, care is provided for people who are living with dementia, people who have nursing needs and...  

Care Provided by Lowgate Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,248 - £1,248£1,248 - £1,248
Residential Dementia Care£1,248 - £1,248£1,248 - £1,248
Nursing Care£1,248 - £1,248£1,248 - £1,248
Nursing Dementia Care£1,248 - £1,248£1,248 - £1,248

Fees may vary depending on the outcome of an assessment.

Contact Lowgate Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Olayinka Shangotola(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1985
  • Last Refurbishment: 1998
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (12)

Visiting

  • Visiting is welcomed and encouraged at times convenient to the resident.

Parking

  • Parking is limited. If the car park is full then there is the option to park in the adjoining cul-de-sac

Lowgate Nursing Home Reviews (92)

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9.0

Lowgate Nursing Home has a Review Score of 9.0 (8.952) out of 10, based on 11 reviews in the last 2 years. Over all time Lowgate Nursing Home has 92 reviews.

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Showing 92 reviews matching selected criteria
Review from Ann M (Daughter of Resident) published on 15 July 2021 Submitted via Website
Overall Experience

My mother, who was 85 years old, was admitted to Lowgate Nursing Home at the end of May 2021. Although she was only there a very short time, I was extremely happy with all aspects of her care and can’t praise the care team enough. She was made to feel very welcome and settled in straight away, during a difficult period of her life. I felt that staff went out of their way to get to know her and understand her changing needs. I was kept fully informed of any changes to her care needs. She was looked after with respect, dignity and consideration. It was a great comfort to me to know that she was happy, settled and well looked after during her final weeks. I would like to thank the manager and her team for the excellent care, respect and consideration they gave to my mother.

Reply from Karen Officer, Manager at Lowgate Nursing Home

What a lovely review - thank you so much. It was an absolute pleasure to look after your mum. Very best wishes, Karen.

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Review from Geoff C (Son of Resident) published on 24 June 2021 Submitted via Website
Overall Experience
My dad was admitted a couple of years to Lowgate, as he was unable to look after himself anymore. The staff are extremely helpful, caring, understanding and care about my dad. He can be stubborn but their patience is second to none. During this awful time, they have kept him safe and healthy!
When visiting they are kind and caring, they seem like a great team and would not want my dad anywhere else.

This is a lovely, friendly, clean and efficient service, Thank you to the manager and all the staff.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your review. Your dad is a pleasure to look after.

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Review from Andy I (Son of Resident) published on 16 June 2021 Submitted via Website
Overall Experience

I can't praise the team at Lowgate highly enough. The manager and her team are just doing the very best for my mum. Mum has dementia, and the team are so sensitive and caring. It never ceases to amaze me how kind and caring they are, and the number of activities they put on every week. Mum is very happy there, I'm so pleased we chose Lowgate for her.

Reply from Karen Officer, Manager at Lowgate Nursing Home
That is so lovely - thank you very much for your review. The team will appreciate it.

Thanks, Karen.

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Review from Eric B (Son of Resident) published on 16 June 2021 Submitted via Website
Overall Experience

Dad, who is ninety eight years old, was admitted into care in October 2020 during the Covid-19 restrictions. We had tried to keep Dad in his own home for the last year with daily carers but after a few falls and a visit to hospital, it became clear that he needed twenty-four hour care. We were apprehensive as to how well Dad would settle in but we needn’t have worried. We chose Lowgate Nursing Home because we had heard from others who were pleased with the care their families had received. We have been impressed with the care and thoughtfulness of the staff. The manager spent a lot of time on the telephone getting to know all about Dad before he went in and he settled well. Not being able to make a personal visit we feel she handled this very well. The staff have kept us informed of any problems and arranged video calls with Dad whenever we want them.

Reply from Karen Officer, Manager at Lowgate Nursing Home
Thank you for your lovely review - your dad is great fun to look after.

Very best wishes, Karen

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Review from Malcolm D (Nephew of Resident) published on 7 June 2021 Submitted via Website
Overall Experience

My auntie has been at Lowgate for the last 3 years and since she first arrived the staff have been excellent and she is well looked after and cared for. There are always regular activities for the residents and lots of photo's keeping you updated when unable to visit due to Covid. I would highly recommend Lowgate and the team that work there.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your review, I'll pass it on to the team.

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Review from Teresa B (Sister of Resident) published on 7 June 2021 Submitted via Website
Overall Experience

I would like to take this opportunity to thank the manager and her team for the care, respect and consideration they have given to my brother. I was very worried for my brother when the decision was made to put him into full-time care. Before my retirement, I visited many nursing homes while working as a district nurse and I know from experience that the level of care can vary considerably. I have been so impressed with Lowgate. My brother's condition can make his behaviour extremely challenging at times but I feel the staff have made an effort to get to know him and understand his ways. I have been kept fully informed of any changes or developments and I would have no hesitation in recommending Lowgate.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your lovely review - I'll pass your kind words onto the team.

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Review from Fiona M (Daughter of Resident) published on 7 June 2021 Submitted via Website
Overall Experience

Lowgate took my mother in during the lockdown of May 2020 and cared for her until March 2021. They could not have been kinder to her or more accommodating in the most difficult of circumstances. It was a great comfort knowing she was with them when I had such limited access to her. I could not recommend them highly enough.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your lovely review. We all wish you the very best for the future.

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Review from Cyril S (Husband of Resident) published on 5 June 2021 Submitted via Postal Card
Overall Experience

This home is well run. The staff are very hardworking, very friendly and extremely caring. The management team are very efficient, understanding and helpful and not afraid of rolling their sleeves up and getting stuck in. The whole centre is geared up to the service users and their well-being. The manageress takes note of any queries and acts on them immediately, which for my part is much appreciated.

Reply from Karen Officer, Manager at Lowgate Nursing Home

This is so lovely to read - thank you for your kind words, Karen.

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Review from Ray T (Son of Resident) published on 23 March 2021 Submitted via Website
Overall Experience
My mother was a resident at Lowgate for over 4 years, she was a fiercely independant and at times difficult person to care for. However, at Lowgate, her care was simply the best, from the manager, nurses, carers to the kitchen staff and cleaners she was treated with dignity, patience and compassion and dare I say it, a welcome touch of humour. She became an accepted part of the Lowgate "Family".
The management of the home both before and during the period of the pandemic has been exemplary, both thoughtful and effective and at all times the nursing and personal care at Lowgate has been excellent.

Sadly, due to the constraints of the pandemic and the sudden deterioration of my mother's health (not Covid related), I was unable to be with her when she passed away but I will be forever grateful to the Staff at Lowgate who cared for her so well in her twilight years and were with her at the end - I could not of asked for more.

Reply from Karen Officer, Manager at Lowgate Nursing Home
Thank you so much for your lovely review.
We will remember your mum with a smile.

Karen.

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Review from Ann C (Daughter of Resident) published on 12 March 2021 Submitted via Website
Overall Experience

After 6 months of lockdown, I was able to visit my mam today. She looked well cared for and happy (after we had stopped crying), just as she has been in photographs on the Lowgate Facebook page these last months - this has helped me and my family cope with not being able to visit. All the activities have looked great, staff and residents were extra busy with the musical afternoons. I cannot thank the staff at Lowgate enough for all the care, attention and love they give to my mam and I would recommend to anyone looking for a special care home for a family member.

Reply from Karen Officer, Manager at Lowgate Nursing Home
Hasn't it been an emotional week! It has been lovely receiving visitors again - we are so glad to see you all!

Thanks, Karen

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Review from Wendy H (Daughter of Resident) published on 11 March 2021 Submitted via Postal Card
Overall Experience

My mum has been in this care home for 4 years but sadly I lost her on 18th February. The care she has received has been excellent in her last few weeks. The management, nurses and carers could not do enough to help my mum and me.

Reply from Karen Officer, Manager at Lowgate Nursing Home
Your mum was such a lovely lady and we will all miss her.
Thank you for the lovely review,

Karen

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Review from K P (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card
Overall Experience

While my dad was a resident, he was well cared for and entertained. We were allowed window visits for which we were thankful for, and has a room visit when it was clear that he was failing. We were very grateful for this, but wish he could have had longer, with proper visits. Sadly it was not to be.

Reply from Karen Officer, Manager at Lowgate Nursing Home
Thank you for your review. It is very kind.

All the best, Karen

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Review from Peter H (Son of Resident) published on 5 March 2021 Submitted via Website
Overall Experience

My mother moved to Lowgate in quarter three, 2020, having previously been in a residential home because her needs had increased. The previous home was very good but the care and attention Mum gets at Lowgate from the team there is on another level. I thoroughly recommend Lowgate to anyone looking for a home for a friend or relative.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you very much for your review, I shall share it with the team.

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Review from Lorraine H (Daughter of Resident) published on 5 February 2021 Submitted via Website
Overall Experience
My father went from respite to permanent care at Lowgate in the middle of last year so we have only known Covid 19 restrictions. The care shown to us as family and Dad has been extraordinary given the staff are working under such demanding circumstances.
I live overseas and every effort is made to accommodate my contact with Dad allowing for the time difference. The Facebook updates are a wonderful way for us to see what they are doing and he gets fully involved in whatever is on offer. He is clearly very happy there and well cared for.

The whole staff team deserve medals for their dedication to providing the best possible life to our precious family members.

Reply from Karen Officer, Manager at Lowgate Nursing Home
Hi Lorraine - it is so lovely to hear that you are happy with the care provided to your dad - the team are very fond of him.

Thank you, Karen.

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Review from Kevin A (Son of Resident) published on 14 October 2020 Submitted via Postal Card
Overall Experience

Very helpful staff, followed all the Covid 19 rules (apron, mask, gloves etc). My mam and dad are happy enough in their new home, they like the staff and say there is plenty of food to eat. Mam enjoys activities and TV. Dad is happy in his room watching the wild birds feed outside his window on the bird feeder. They're also getting regular showers/baths in the care home, they found this too difficult at home, therefore it wasn't good for their quality of life. Covid 19 has made things hard for everybody but staff have done a great job!

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Review from D T (Daughter of Resident) published on 1 October 2020 Submitted via Postal Card
Overall Experience
Outstanding - This care home really puts the care and love into a care home. My dad has been treated with love and dignity. Staff are honest, helpful and caring - nothing is too much trouble. Their support for my whole family is wonderful - I have peace of mind knowing he is truly loved and receives the best level of care you could hope for.

Would not consider an alternative care home.

Reply from Karen Officer, Manager at Lowgate Nursing Home

How lovely - thank you so much. The team appreciates your kind words.

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Review from P C (Wife of Resident) published on 22 September 2020 Submitted via Postal Card
Overall Experience

I am now experiencing for the first time, a new way of life visiting my husband in Lowgate Nursing Home. My daily visit has become the highlight of my day. To be met at the home by such a caring, friendly manageress for my check-in details, apron, gloves, temperature check and a quiet word of encouragement with details about the late evening checkup. The staff welcome me as they go on their way attending to all the patients with such dedication. Nothing is too much trouble to them. I cannot speak too highly of them. They possess a calmness and compassion, second to none.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your wonderful review. It is our pleasure.

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Review from Ben B (Son of Resident) published on 15 September 2020 Submitted via Website
Overall Experience
My father has received care at this home for over 4 years, I have always found it clean and the nursing staff helpful and efficient.
They make a big effort to entertain the residents with singing and music, local musicians are brought in.
They also hold quizzes here which I have taken part in. The food here is also of a good standard, if anything happens with my father they have always informed me quickly.

There is always plenty of staff on hand, and they operate professionally. I would recommend this care home.

Reply from Karen Officer, Manager at Lowgate Nursing Home

Your Father is an absolute pleasure to look after. The staff at Lowgate are very fond of him. Thank you for your lovely review.

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Review from S M (Daughter of Resident) published on 9 September 2020 Submitted via Postal Card
Overall Experience

I feel Lowgate needs a complete overhaul and that every resident should have their own en-suite. The management are trying extremely hard but the whole building is inadequate - not enough plug sockets extension cables galore!! There is no excuse for the lack of cleanliness and rodent traps in the toilets! Enormous trolleys blocking hallways with shabby towels etc piled up - the outside is better kept than the inside! All the airflow mattresses should be replaced, we had to provide our own which was fine but what about other residents who are left using the very old mattresses? Food needs to be better delivered in my mother's words - 'it's deplorable'. Lowgate could be so much better.

Reply from Karen Officer, Manager at Lowgate Nursing Home

I am really sad to read your review. Lowgate Nursing Home was built many years ago and you are quite right, that it would be wonderful if every room was en-suite, with more power points and storage. The team at Lowgate pride themselves on their care and I am relieved to see that care and dignity...  

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Review from J B (Daughter-in-law of Resident) published on 27 August 2020 Submitted via Postal Card
Overall Experience

Lowgate Nursing Home provided loving and supportive care for my father-in-law. Every time we visited him they made me and the whole family feel very welcome, always offering refreshments. They knew him really well even putting additional flowers and bird boxes near his room as they knew this was a passion of his. At the end of his life, they were there for him. They treated him like one of their own family. Lowgate Nursing Home is an outstanding Care Home.

Reply from Lucy Stoker, Manager at Lowgate Nursing Home

Thank you for those kind words, he is fondly remembered.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 January 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Rebecca Fawcett
Rebecca FawcettJob Title:Home ManagerJoined: 2024

I joined the Lowgate team in December 2024, I am a qualified Nurse and I have worked in both the NHS and social care, I have worked my way up from a care assistant to where I am now. I look forward to starting my journey here at Lowgate.

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