Lowgate Nursing Home

Allendale Road, Lowgate, Hexham NE46 2NN
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9.5 84 Reviews
  • Lowgate Nursing Home, Hexham
Lowgate Nursing Home, near Hexham, has been purpose-built to specialise in nursing and residential care, for over 65yrs of age delivering a service based on values of choice and dignity.

Staff are friendly and Lowgate has a homely feel. Staff at Lowgate pride themselves on creating a home from home environment.

At Lowgate Nursing Home, care is provided for people who are living with dementia, people who have nursing needs and people who are at the end of life. There is always a qualified nurse on duty and staff are trained to deliver a wide range of care.

An open visiting policy allows family and friends to also make the most of the home and keep up with their loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1189 – £1189
  • Self-Funded Residential Dementia Care: £1188 – £1189
  • Self-Funded Nursing Care: £1189 – £1189
  • Self-Funded Nursing Dementia Care: £1189 – £1189
  • RESPITE Self-Funded Residential Care: £1189 – £1189
  • RESPITE Self-Funded Residential Dementia Care: £1189 – £1189
  • RESPITE Self-Funded Nursing Care: £1189 – £1189
  • RESPITE Self-Funded Nursing Dementia Care: £1189 – £1189

Fees may vary depending on the outcome of an assessment.

These prices are only a guideline, please contact Lowgate Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rebecca (Fawcett)

Local Authority / Social Services

Admission Criteria

  • Following a pre assessment of needs
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1985
  • Last Refurbishment: 1998
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • Visiting is welcomed and encouraged at times convenient to the resident.

Parking

  • Parking is limited.
    If the car park is full then there is the option to park in the adjoining cul-de-sac

Lowgate Nursing Home Reviews (84)

9.5

Lowgate Nursing Home has a Review Score of 9.5 (9.540) out of 10, based on 12 reviews in the last 2 years.
Over all time Lowgate Nursing Home has 84 reviews.

Overall Experience
  • 71
  • 10
  • 2
  • 0
  • 1
Date Published
  • 84
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  • 12
  • 72
Reviewer Connection to Lowgate Nursing Home
  • 33
  • 15
  • 9
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  • 6
  • 3
  • 3
  • 2
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  • 1
  • 1
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  • 1
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Total of 84, showing 41-60
Review from Ray T (Son of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Lowgate for over 4 years, she was a fiercely independant and at times difficult person to care for. However, at Lowgate, her care was simply the best, from the manager, nurses, carers to the kitchen staff and cleaners she was treated with dignity, patience and compassion
and dare I say it, a welcome touch of humour. She became an accepted part of the Lowgate "Family".
The management of the home both before and during the period of the pandemic has been exemplary, both thoughtful and effective and at all times the nursing and personal care at Lowgate has been excellent.
Sadly, due to the constraints of the pandemic and the sudden deterioration of my mother's health (not Covid related), I was unable to be with her when she passed away but I will be forever grateful to the Staff at Lowgate who cared for her so well in her twilight years and were with her at the end - I could not of asked for more.
Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your lovely review.
We will remember your mum with a smile.
Karen.

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Review from Ann C (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 6 months of lockdown, I was able to visit my mam today. She looked well cared for and happy (after we had stopped crying), just as she has been in photographs on the Lowgate Facebook page these last months - this has helped me and my family cope with not being able to visit. All the activities
have looked great, staff and residents were extra busy with the musical afternoons. I cannot thank the staff at Lowgate enough for all the care, attention and love they give to my mam and I would recommend to anyone looking for a special care home for a family member.
Reply from Karen Officer, Manager at Lowgate Nursing Home

Hasn't it been an emotional week! It has been lovely receiving visitors again - we are so glad to see you all!
Thanks, Karen

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Review from Wendy H (Daughter of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in this care home for 4 years but sadly I lost her on 18th February. The care she has received has been excellent in her last few weeks. The management, nurses and carers could not do enough to help my mum and me.
Reply from Karen Officer, Manager at Lowgate Nursing Home

Your mum was such a lovely lady and we will all miss her.
Thank you for the lovely review,
Karen

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Review from K P (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
While my dad was a resident, he was well cared for and entertained. We were allowed window visits for which we were thankful for, and has a room visit when it was clear that he was failing. We were very grateful for this, but wish he could have had longer, with proper visits. Sadly it was not to be.
Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you for your review. It is very kind.
All the best, Karen

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Review from Peter H (Son of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Lowgate in quarter three, 2020, having previously been in a residential home because her needs had increased. The previous home was very good but the care and attention Mum gets at Lowgate from the team there is on another level. I thoroughly recommend Lowgate to anyone looking for
a home for a friend or relative.
Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you very much for your review, I shall share it with the team.

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Review from Lorraine H (Daughter of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went from respite to permanent care at Lowgate in the middle of last year so we have only known Covid 19 restrictions. The care shown to us as family and Dad has been extraordinary given the staff are working under such demanding circumstances.
I live overseas and every effort is made to
accommodate my contact with Dad allowing for the time difference. The Facebook updates are a wonderful way for us to see what they are doing and he gets fully involved in whatever is on offer. He is clearly very happy there and well cared for.
The whole staff team deserve medals for their dedication to providing the best possible life to our precious family members.
Reply from Karen Officer, Manager at Lowgate Nursing Home

Hi Lorraine - it is so lovely to hear that you are happy with the care provided to your dad - the team are very fond of him.
Thank you, Karen.

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Review from Kevin A (Son of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful staff, followed all the Covid 19 rules (apron, mask, gloves etc). My mam and dad are happy enough in their new home, they like the staff and say there is plenty of food to eat. Mam enjoys activities and TV. Dad is happy in his room watching the wild birds feed outside his window on the
bird feeder. They're also getting regular showers/baths in the care home, they found this too difficult at home, therefore it wasn't good for their quality of life. Covid 19 has made things hard for everybody but staff have done a great job!
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Review from D T (Daughter of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding - This care home really puts the care and love into a care home. My dad has been treated with love and dignity. Staff are honest, helpful and caring - nothing is too much trouble. Their support for my whole family is wonderful - I have peace of mind knowing he is truly loved and receives
the best level of care you could hope for.
Would not consider an alternative care home.
Reply from Karen Officer, Manager at Lowgate Nursing Home

How lovely - thank you so much. The team appreciates your kind words.

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Review from P C (Wife of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am now experiencing for the first time, a new way of life visiting my husband in Lowgate Nursing Home. My daily visit has become the highlight of my day. To be met at the home by such a caring, friendly manageress for my check-in details, apron, gloves, temperature check and a quiet word of encouragement
with details about the late evening checkup. The staff welcome me as they go on their way attending to all the patients with such dedication. Nothing is too much trouble to them. I cannot speak too highly of them. They possess a calmness and compassion, second to none.
Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your wonderful review. It is our pleasure.

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Review from Ben B (Son of Resident) published on 15 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has received care at this home for over 4 years, I have always found it clean and the nursing staff helpful and efficient.
They make a big effort to entertain the residents with singing and music, local musicians are brought in.
They also hold quizzes here which I have taken part in. The
food here is also of a good standard, if anything happens with my father they have always informed me quickly.
There is always plenty of staff on hand, and they operate professionally. I would recommend this care home.
Reply from Karen Officer, Manager at Lowgate Nursing Home

Your Father is an absolute pleasure to look after. The staff at Lowgate are very fond of him. Thank you for your lovely review.

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Review from S M (Daughter of Resident) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I feel Lowgate needs a complete overhaul and that every resident should have their own en-suite. The management are trying extremely hard but the whole building is inadequate - not enough plug sockets extension cables galore!! There is no excuse for the lack of cleanliness and rodent traps in the toilets!
Enormous trolleys blocking hallways with shabby towels etc piled up - the outside is better kept than the inside! All the airflow mattresses should be replaced, we had to provide our own which was fine but what about other residents who are left using the very old mattresses? Food needs to be better delivered in my mother's words - 'it's deplorable'. Lowgate could be so much better.
Reply from Karen Officer, Manager at Lowgate Nursing Home

I am really sad to read your review. Lowgate Nursing Home was built many years ago and you are quite right, that it would be wonderful if every room was en-suite, with more power points and storage. The team at Lowgate pride themselves on their care and I am relieved to see that care and dignity has been scored well.
Our mattresses are routinely checked and serviced, my understanding was that your Mum didn't find our mattress comfortable and so it was agreed that she could bring her own in. Your Mum was complimentary about the food she ate whilst she was here, I will look into the delivery of food to see if we can improve in any way. The boxes that are in the toilets are ant traps - we do not have rodents. I really hope that your Mum has settled well into her new home and we wish you all the best in the future.

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Review from J B (Daughter-in-law of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lowgate Nursing Home provided loving and supportive care for my father-in-law. Every time we visited him they made me and the whole family feel very welcome, always offering refreshments. They knew him really well even putting additional flowers and bird boxes near his room as they knew this was a passion
of his. At the end of his life, they were there for him. They treated him like one of their own family. Lowgate Nursing Home is an outstanding Care Home.
Reply from Lucy Stoker, Manager at Lowgate Nursing Home

Thank you for those kind words, he is fondly remembered.

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Review from Andrew B (Son of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be excellent and caring during my dad's time at the nursing home.
Reply from Lucy Stoker, Deputy Manager at Lowgate Nursing Home

Thank you for your kind words. Your dad was a big part of our "Lowgate Family".
All the best.

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Review from V W (Daughter of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and her visitors received kindness, care and compassion during her stay at Lowgate. Every effort was made to ensure her comfort and well-being and we were kept fully informed about her welfare.
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Review from Berwyn (Power of Attorney of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager, nurses and carers have been most supportive during this time of lockdown when I was unable to visit my friend resident at Lowgate. They've been happy to pass on important messages and keep me up to date on how things are going.
They've also set up a Facebook group that allows me to see
how my friend is doing, and clearly they are really doing their best to provide interesting things to do during this time: such as looking after baby ducks! It was lovely to see my friend holding a baby duck on the Facebook page, and I know it helped the family too.
Generally, they have always been easy to contact and open to having a chat about how things are going.
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Review from Anne T (Daughter of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident at Lowgate Nursing Home for over 8 years up to her death at the end of May 2020. Her care was excellent. Nursing, caring, entertainment and all aspects of daily care was of a very high standard. Communication and friendship shown to me was also excellent. I will always be
grateful that she was able to be at Lowgate. Every aspect was excellent and I would highly recommend Lowgate Nursing Home to anyone who needs nursing and care.
Reply from Lucy Stoker, Deputy Manager at Lowgate Nursing Home

Thank you for those kind words, Mum was a huge part of our Lowgate family and was a pleasure to look after.

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Review from Joyce B (Daughter of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was resident in Lowgate for over 8 years and I couldn't have wished for anywhere better for her to spend her last years in a care home. All the staff went above and beyond in her care during her long illness, especially in the last 3 days of her life during the Coronavirus pandemic. Nothing
was too much trouble and they are really a very happy family there.
Reply from Karen Officer, Manager at Lowgate Nursing Home

Joyce, we will all miss your Mum so much. She was a massive part of Lowgate and we were very fond of her.
Please stay in touch, best wishes, Karen

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Review from Teresa B (Daughter of Resident) published on 6 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely pleasant, caring and professional staff. I feel so fortunate that my father is in Lowgate. They spend a lot of time helping new people to settle in and have kept me up to date with any problems or issues relating to my father's health and wellbeing. There is plenty of entertainment and activities
for residents, and people are gently encouraged to join in. The rooms are clean, and the food is good.
Reply from Karen Officer, Manager at Lowgate Nursing Home

Thank you so much for your lovely review, Teresa. We really appreciate it.

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Review from Gail N (Niece of Resident) published on 22 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have wished for a better place for my aunty. Everyone was very pleasant, accommodating and nothing was too much trouble. If my aunty needed to go back into a care home Lowgate would be the first place I would feel happy and comfortable putting her. Thank you, everyone.
Reply from Karen Officer, Manager at Lowgate Nursing Home

Hi Gail, we loved looking after your Aunty and we all hope she is doing well. Very best wishes, Karen

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Review from Susan G (Daughter of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Lowgate in May 2018. From the beginning, she was loved. nurtured and cared for to the highest of standards and she settled very quickly. She was always treated with respect and dignity by all staff and she thrived on this. The staff work hard but there is always a happy, positive atmosphere
and I was always made to feel very welcome and enjoyed my visits there. In Mum's final days the support given to us all was amazing. I really can't thank everyone enough.
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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Lowgate Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.540 for Lowgate Nursing Home is calculated as follows: ( (96 Excellents x 5) + (27 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 139 Ratings = 4.54
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lowgate Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Rebecca Fawcett

Job Title: Home Manager Joined: 2024

I joined the Lowgate team in December 2024, I am a qualified Nurse and I have worked in both the NHS and social care, I have worked my way up from a care assistant to where I am now. I look forward to starting my journey here at Lowgate.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lowgate Nursing Home to verify any information. View our terms and conditions. Lowgate Nursing Home has an Enhanced Service - more info.