Lowgate Nursing Home

Allendale Road, Lowgate, Hexham NE46 2NN
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9.2 89 Reviews
  • Lowgate Nursing Home, Hexham
Lowgate Nursing Home, near Hexham, has been purpose-built to specialise in nursing and residential care, for over 65yrs of age delivering a service based on values of choice and dignity.

Staff are friendly and Lowgate has a homely feel. Staff at Lowgate pride themselves on creating a home from home environment.

At Lowgate Nursing Home, care is provided for people who are living with dementia, people who have nursing needs and people who are at the end of life. There is always a qualified nurse on duty and staff are trained to deliver a wide range of care.

An open visiting policy allows family and friends to also make the most of the home and keep up with their loved ones.
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Care Provided by Lowgate Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1189 – £1189
  • Self-Funded Residential Dementia Care: £1188 – £1189
  • Self-Funded Nursing Care: £1189 – £1189
  • Self-Funded Nursing Dementia Care: £1189 – £1189
  • RESPITE Self-Funded Residential Care: £1189 – £1189
  • RESPITE Self-Funded Residential Dementia Care: £1189 – £1189
  • RESPITE Self-Funded Nursing Care: £1189 – £1189
  • RESPITE Self-Funded Nursing Dementia Care: £1189 – £1189

Fees may vary depending on the outcome of an assessment.

These prices are only a guideline, please contact Lowgate Nursing Home to find out the exact price for your requirements.

Contact Lowgate Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Lowgate Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rebecca (Fawcett)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1985
  • Last Refurbishment: 1998
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • Visiting is welcomed and encouraged at times convenient to the resident.

Parking

  • Parking is limited.
    If the car park is full then there is the option to park in the adjoining cul-de-sac

Lowgate Nursing Home Reviews (89)

9.2

Lowgate Nursing Home has a Review Score of 9.2 (9.214) out of 10, based on 13 reviews in the last 2 years.
Over all time Lowgate Nursing Home has 89 reviews.

Overall Experience
  • 73
  • 12
  • 3
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Date Published
  • 89
  • 7
  • 7
  • 12
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Reviewer Connection to Lowgate Nursing Home
  • 33
  • 16
  • 9
  • 8
  • 6
  • 3
  • 3
  • 3
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  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 89, showing 21-40
Review from Mark M (Son of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Lowgate Nursing Home on 26th March 2021 and stayed with you until her death on the 8th of April 2023. During that time, she suffered from vascular dementia and increasing frailty which, with a stroke a few months ago, rendered her unable to walk. Throughout this time, she was treated
with great care, kindness and dignity by the Lowgate team. I always found them ready to help connect my mother and me for calls and willing to stay with her while we talked as she did require assistance. My mother particularly enjoyed the various activities laid on at the home. I am so very grateful!
Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you for your kind words. We all enjoyed getting to know your mum. Best wishes
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Review from Tracy G (Daughter of Resident) published on 25 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole family appreciate the amazing team and the care they provide for Dad. Nothing is ever a bother to them. They go above and beyond to help, including the busy caretaker. Lowgate gives us such peace of mind, which is priceless.
Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you so much for your lovely review. We have a great team and we genuinely love working in Lowgate. Thanks.
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Review from Joanne S (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Lowgate Nursing Home for eight years and the care and support she has been and is still being given is brilliant. The staff know her so well and care so much about her. The activities over the years have been varied and great. She has particularly enjoyed the music events. The food
is good. The facilities and care are excellent. As my mum’s condition has caused her to deteriorate over the years, the care has adapted accordingly. The empathy shown by the staff to me and my family is so appreciated as well. The manager and staff were excellent through the covid lockdowns and did what they could to keep our relatives safe. I would not hesitate to recommend this care home.
Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you for your lovely review. The staff are very fond of your Mum and have enjoyed getting to know you over the years.
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Review from E B (Granddaughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful that Lowgate Nursing Home was the place that supported my grandparents and me in their last year. They provided continuous support even through all the challenges of Covid which they also dealt with extremely well. The staff took the time to get to know my grandparents individually
and learnt how best to support them, their likes and dislikes. If my grandparents or I had any queries the staff were always approachable.


During the end stages of life, they went over and beyond to allow me the time to be with my grandma. Unfortunately, I was in a different country when my grandad passed away but I couldn't have asked for better communication and support.


The care that was provided during this time was with dignity and kindness.
I will always be grateful for each staff member's support that they gave to my grandparents and myself.
Thank you.

Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you so much for your kind words. We all enjoyed getting to know your grandparents and you. Very best wishes.
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Review from A B (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although Mum has only been at Lowgate Nursing Home for five-six weeks, from the outset the manager and the team have been amazingly supportive and caring. Nothing has been too much trouble, including my frequent checks and anxieties about isolation, care and being trapped in her room - with the carer,
nurse and the manager's teams support, Mum survived norovirus and Covid outbreaks and, after a long, traumatic journey through hospital and Lowgate, she was enabled to move home this week. It's early days but the care and ongoing support from the Lowgate Nursing Home communication continue from afar and is valued highly by our family. Thank you.
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Review from V C (Niece of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the last two very difficult years of Covid, the staff have been unnervingly patient, pleasant, caring and helpful. We have always been promptly informed of any change in condition.
The use of Facebook and Zoom has helped to keep in touch with our relative as she is able.
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Review from Anne B (Wife of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Lowgate and settled in well. He has complex medical needs, more than adequately dealt with by the nursing staff and carers. As a family, we are so appreciative of the care and attention given to him at a very difficult time for all of us. The staff know the dietary requirements,
likes, and dislikes of their residents. We have been informed and included in any decisions or incidents. Thank you to all of you for your kindness, caring and compassion.
Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you for your kind words, I'll pass them on to the team.
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Review from S A (Wife of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Lowgate for almost five years, including the very challenging times of the Covid pandemic. Throughout, the care my husband has received has been good - and the nursing care excellent. His needs have been well met, and the senior staff are always responsive to any concerns. I too
have felt supported and welcome in the home.
Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you for your review. I will pass this on to the team. Thanks.
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Review from Sue B (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mum wasn't long in the nursing home, the staffing team made the stay as comfortable and as stress-free as possible for us all.
It was lovely to be able to decorate her room with her personal photos, pictures etc, making it her home from home.
She received diligent care, prompt action when
required, flexible visiting times and regular updates about any changes, particularly towards the end. Mum loved that the dogs could visit, which made her smile.
Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you so much for your kind words. I will pass them on to the team. It was great getting to know you and your Mum.
Kind regards.
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Review from E R (Husband of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No words can praise the staff for the care both my wife and I received at a most difficult time.
Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you for your mind words - we all miss your wife, and we really enjoyed getting to know both you and your wife.
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Review from David M (Husband of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for over a year, and I am extremely satisfied with the care she has received. There have been the odd health incidents (eg, falls etc), and she has been expertly cared for. I would make one suggestion - it would help visitors to have a better rapport with the carers if the
carers would all ware a name badge you could read at a glance.
Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you for your feedback. Our name badges are quite small. We can certainly look at making the print larger. Thanks.
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Review from Stephen C (Son of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Lowgate Nursing Home for some time now and she feels very much at home. All the staff are brilliant with her although at times she can be very difficult. I think it would be difficult to find a better standard of care, everywhere is bright and clean, meals varied, lots of activities
and a general happy feel, even as a visitor you are made very welcome. The care over the last couple of years has been excellent despite the problems with covid and we have nothing but praise for the staff.
Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you so much for your lovely review. The staff will really appreciate it.
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Review from Christine T (Daughter of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum entered Lowgate in May 2021 during the pandemic. Despite measures taken she caught covid in September 2021. After two weeks in hospital returned to Lowgate unable to walk, lost lots of weight and was very weak. Lowgate staff and the Manager were brilliant without them I do not think she would
have regained her health. Lots of food, treat and activities. She has Alzheimer's which can be challenging but their care is outstanding. Excellent at keeping family informed of situations. Very careful precautions again covid.
Reply from Sandra Ward, Regional Operations Manager at Lowgate Nursing HomeThank you so much for your comments, I am so pleased your mum has regained her health and that you feel the care has been outstanding, I will ensure this is passed on to the team.
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Review from Annette S (Stepdaughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather was admitted to the home for palliative care. He only lived three and a half days before he passed away. The care and compassion of the staff was excellent as a family we were kept informed on a regular basis of the progress and the care needs. I have worked in the care industry for over
twenty-five years so I know what good care means and the staff at this home provided good quality care. Food and drink and activities I cannot comment on as my stepfather was not there long enough and was receiving palliative care.
Reply from Karen Officer, Manager at Lowgate Nursing HomeWhat a lovely review - thank you so much for taking the time to submit it. The team appreciate your kind words, thank you.
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Review from Ann S (Sister-in-law of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We looked at several residential care homes before placing our relative in Lowgate. She received a warm welcome on admission and she settled in straight away which was such a relief.
Since then we have been very impressed with her care. We have been kept well-informed about her condition and any clothing
she needed. She always enjoys the activities and takes part in them. She always appears happy on our visits. The staff are always accommodating on our visits. During covid, every effort has been made to keep the residents safe. A well run home.
Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you so much for your lovely review. Very best wishes, Karen
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Review from M R (Wife of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although only in Lowgate Nursing Home a short while we were delighted with the care and kindness shown to my husband.
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Review from Dawn M (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
On my initial meeting with the manager, all of the correct questions were asked showing that the resident and their wellbeing was going to be at the very heart of everything. I left feeling that if I was in my mother's position, this is the care home I would want to be at.


My mother was on a pureed

food diet. All her food was homemade, sloshy, really tasty and easy for her to swallow.


I was allowed to visit my mother at any time as she was nearing the end. I visited my mother in the afternoon and returned in the evening on her last full day alive. The night nurse introduced herself and reassured me she would be looking after my mother during the night. She phoned me at 5 am to tell me my mother's oxygen levels were low. I was with my mother by 5.10 am. For the last 40 minutes of my mother's life, I told her I loved her, listened to the Sound of Music soundtrack and I held my mother's hands. My mother slipped away very peacefully. The other night carers were very attentive too.


Thank you.

Reply from Karen Officer, Manager at Lowgate Nursing HomeWhat a lovely review - we are so happy to have been able to look after your mum. We wish you all the very best, Karen.
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Review from Ann M (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who was 85 years old, was admitted to Lowgate Nursing Home at the end of May 2021. Although she was only there a very short time, I was extremely happy with all aspects of her care and can’t praise the care team enough. She was made to feel very welcome and settled in straight away, during
a difficult period of her life. I felt that staff went out of their way to get to know her and understand her changing needs. I was kept fully informed of any changes to her care needs. She was looked after with respect, dignity and consideration. It was a great comfort to me to know that she was happy, settled and well looked after during her final weeks. I would like to thank the manager and her team for the excellent care, respect and consideration they gave to my mother.
Reply from Karen Officer, Manager at Lowgate Nursing HomeWhat a lovely review - thank you so much. It was an absolute pleasure to look after your mum. Very best wishes, Karen.
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Review from Geoff C (Son of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted a couple of years to Lowgate, as he was unable to look after himself anymore. The staff are extremely helpful, caring, understanding and care about my dad. He can be stubborn but their patience is second to none. During this awful time, they have kept him safe and healthy!
When
visiting they are kind and caring, they seem like a great team and would not want my dad anywhere else.
This is a lovely, friendly, clean and efficient service, Thank you to the manager and all the staff.
Reply from Karen Officer, Manager at Lowgate Nursing HomeThank you for your review. Your dad is a pleasure to look after.
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Review from Andy I (Son of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the team at Lowgate highly enough. The manager and her team are just doing the very best for my mum. Mum has dementia, and the team are so sensitive and caring. It never ceases to amaze me how kind and caring they are, and the number of activities they put on every week. Mum is very happy
there, I'm so pleased we chose Lowgate for her.
Reply from Karen Officer, Manager at Lowgate Nursing HomeThat is so lovely - thank you very much for your review. The team will appreciate it.
Thanks, Karen.
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Current Review Score: 9.2 (9.214)

Overview of Review Score

The Review Score of 9.2 (9.214) out of 10 for Lowgate Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.439 for Lowgate Nursing Home is calculated as follows: ( (100 Excellents x 5) + (28 Goods x 4) + (23 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 155 Ratings = 4.439
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Lowgate Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Rebecca Fawcett

Job Title: Home Manager Joined: 2024

I joined the Lowgate team in December 2024, I am a qualified Nurse and I have worked in both the NHS and social care, I have worked my way up from a care assistant to where I am now. I look forward to starting my journey here at Lowgate.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lowgate Nursing Home to verify any information. View our terms and conditions. Lowgate Nursing Home has an Enhanced Service - more info.