Lowgate Nursing Home

The attention my husband received was so caring, making his life there very comfortable. All staff were treating my husband with great respect under what must be sometimes difficult circumstances. We enjoyed the garden on a lovely day and joined in the entertainment when we would. I was always kept informed of everything regarding my husband. My husband is deceased, but I am still welcome when I pop in now and again.

I would have no hesitation in recommending Lowgate as a home for someone's loved ones - this is a special place!

Although my aunt's stay was very short, we received immense care and kindness and a great feeling of coming home. I will always be very grateful to the Manager and to all of the staff for the compassion and love I felt at the end and knowing my aunt slept peacefully away in such a lovely atmosphere brings comfort...thank you

My mother came to Lowgate Nursing Home on 26th March 2021 and stayed with you until her death on the 8th of April 2023. During that time, she suffered from vascular dementia and increasing frailty which, with a stroke a few months ago, rendered her unable to walk. Throughout this time, she was treated with great care, kindness and dignity by the Lowgate team. I always found them ready to help connect my mother and me for calls and willing to stay with her while we talked as she did require assistance. My mother particularly enjoyed the various activities laid on at the home. I am so very grateful!

The whole family appreciate the amazing team and the care they provide for Dad. Nothing is ever a bother to them. They go above and beyond to help, including the busy caretaker. Lowgate gives us such peace of mind, which is priceless.

My mum has been at Lowgate Nursing Home for eight years and the care and support she has been and is still being given is brilliant. The staff know her so well and care so much about her. The activities over the years have been varied and great. She has particularly enjoyed the music events. The food is good. The facilities and care are excellent. As my mum’s condition has caused her to deteriorate over the years, the care has adapted accordingly. The empathy shown by the staff to me and my family is so appreciated as well. The manager and staff were excellent through the covid lockdowns and did what they could to keep our relatives safe. I would not hesitate to recommend this care home.

I am very grateful that Lowgate Nursing Home was the place that supported my grandparents and me in their last year. They provided continuous support even through all the challenges of Covid which they also dealt with extremely well. The staff took the time to get to know my grandparents individually and learnt how best to support them, their likes and dislikes. If my grandparents or I had any queries the staff were always approachable.

During the end stages of life, they went over and beyond to allow me the time to be with my grandma. Unfortunately, I was in a different country when my grandad passed away but I couldn't have asked for better communication and support.

Thank you.

Although Mum has only been at Lowgate Nursing Home for five-six weeks, from the outset the manager and the team have been amazingly supportive and caring. Nothing has been too much trouble, including my frequent checks and anxieties about isolation, care and being trapped in her room - with the carer, nurse and the manager's teams support, Mum survived norovirus and Covid outbreaks and, after a long, traumatic journey through hospital and Lowgate, she was enabled to move home this week. It's early days but the care and ongoing support from the Lowgate Nursing Home communication continue from afar and is valued highly by our family. Thank you.

The use of Facebook and Zoom has helped to keep in touch with our relative as she is able.

My husband has been in Lowgate and settled in well. He has complex medical needs, more than adequately dealt with by the nursing staff and carers. As a family, we are so appreciative of the care and attention given to him at a very difficult time for all of us. The staff know the dietary requirements, likes, and dislikes of their residents. We have been informed and included in any decisions or incidents. Thank you to all of you for your kindness, caring and compassion.

My husband has been at Lowgate for almost five years, including the very challenging times of the Covid pandemic. Throughout, the care my husband has received has been good - and the nursing care excellent. His needs have been well met, and the senior staff are always responsive to any concerns. I too have felt supported and welcome in the home.

She received diligent care, prompt action when required, flexible visiting times and regular updates about any changes, particularly towards the end. Mum loved that the dogs could visit, which made her smile.

No words can praise the staff for the care both my wife and I received at a most difficult time.

My wife has been a resident for over a year, and I am extremely satisfied with the care she has received. There have been the odd health incidents (eg, falls etc), and she has been expertly cared for. I would make one suggestion - it would help visitors to have a better rapport with the carers if the carers would all ware a name badge you could read at a glance.

My mother has been at Lowgate Nursing Home for some time now and she feels very much at home. All the staff are brilliant with her although at times she can be very difficult. I think it would be difficult to find a better standard of care, everywhere is bright and clean, meals varied, lots of activities and a general happy feel, even as a visitor you are made very welcome. The care over the last couple of years has been excellent despite the problems with covid and we have nothing but praise for the staff.

My mum entered Lowgate in May 2021 during the pandemic. Despite measures taken she caught covid in September 2021. After two weeks in hospital returned to Lowgate unable to walk, lost lots of weight and was very weak. Lowgate staff and the Manager were brilliant without them I do not think she would have regained her health. Lots of food, treat and activities. She has Alzheimer's which can be challenging but their care is outstanding. Excellent at keeping family informed of situations. Very careful precautions again covid.

My stepfather was admitted to the home for palliative care. He only lived three and a half days before he passed away. The care and compassion of the staff was excellent as a family we were kept informed on a regular basis of the progress and the care needs. I have worked in the care industry for over twenty-five years so I know what good care means and the staff at this home provided good quality care. Food and drink and activities I cannot comment on as my stepfather was not there long enough and was receiving palliative care.

Since then we have been very impressed with her care. We have been kept well-informed about her condition and any clothing she needed. She always enjoys the activities and takes part in them. She always appears happy on our visits. The staff are always accommodating on our visits. During covid, every effort has been made to keep the residents safe. A well run home.

Although only in Lowgate Nursing Home a short while we were delighted with the care and kindness shown to my husband.

On my initial meeting with the manager, all of the correct questions were asked showing that the resident and their wellbeing was going to be at the very heart of everything. I left feeling that if I was in my mother's position, this is the care home I would want to be at.

My mother was on a pureed food diet. All her food was homemade, sloshy, really tasty and easy for her to swallow.

I was allowed to visit my mother at any time as she was nearing the end. I visited my mother in the afternoon and returned in the evening on her last full day alive. The night nurse introduced herself and reassured me she would be looking after my mother during the night. She phoned me at 5 am to tell me my mother's oxygen levels were low. I was with my mother by 5.10 am. For the last 40 minutes of my mother's life, I told her I loved her, listened to the Sound of Music soundtrack and I held my mother's hands. My mother slipped away very peacefully. The other night carers were very attentive too.

Thank you.