Barchester Chester Court Care Home

Choppington Road, Bedlington NE22 6LA
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9.8 74 Reviews
  • Barchester Chester Court Care Home, Bedlington
Set in its own mature gardens, Chester Court is a state-of-the-art, purpose built facility. The home is situated in the heart of Bedlington, which is a picturesque former mining village in Northumberland.

They provide first-class 24-hour nursing care and there is also have a facility for respite care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1431

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Chester Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Laura Tindle (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)

Barchester Chester Court Care Home Reviews (74)

9.8

Barchester Chester Court Care Home has a Review Score of 9.8 (9.831) out of 10, based on 15 reviews in the last 2 years.
Over all time Barchester Chester Court Care Home has 74 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Chester Court Care Home
  • 27
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Total of 74, showing 21-40
Review from Jeanette H (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you come into the grounds it makes a good impression and this continues on entering the building. The staff are so friendly and helpful and Mum is treated and looked after as I hoped she would be. The cleanliness and food are excellent and the nurses are always on hand if any questions need answering.
The manager always has a smile and a word and is very approachable. I would recommend Chester Court to anyone looking for a care home.
Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Dorothy W (Sister of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and needs are all satisfactory. My sister is as well as we can expect. Her well-being is looked after.
Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mandy N (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam spent the last few weeks of her life at Chester Court Care Home. She was 91 and had been the most independent lady until she took ill a month earlier. She was so depressed, to the point she didn't want to live. Your whole team showed her much love and kindness, so much care.
She took a turn
for the worst a week ago and was no longer responsive. We expected her to pass that night but she lived 6 further days. Those days were pure hell for us, she was incontinent but all staff cleaned her immediately, turning her often and coming in often to care for her and us. I spent the last week with her, and my sister, taking turns sitting with her. On the night of her death, I was alone with her but the staff took so much time with me, making sure I was OK. 3 am I knew she was going to pass soon. I held her hand and she passed 3.20 am. One member of staff, in particular, was absolutely amazing. So much empathy and care, letting me stay with her, telling me what happens next. You helped me so much and I will be eternally grateful. Thank you.
Reply from Laura Tindle, General Manager at Barchester Chester Court Care Home

Thank you for your very kind review and again our sincerest condolences for your loss. Your mum was only with us here at Chester Court for a short time but she will be missed by all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high-quality person-centred care to both residents and their loved ones. I will pass on your feedback to the team. Kind regards.

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Review from C A (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been with the home for some time. He has rapidly deteriorating health. The staff at Chester Court have been exceptional in their care of him and of our family. He is treated with dignity and kindness, even though he can be challenging at times. We are so grateful to them all.
Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Kind regards.

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Review from J S (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is extremely well looked after by the staff in the care home.
The staff have been excellent when Dad was recently very ill.
I couldn't have asked for anything more from them.
Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Kind regards.

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Review from Joan B (Daughter of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Chester Court for end of life care. She was 98 years old and stayed there till she died 9 days later. I was there with her during that time staying the last seven days both day and night. The care and love that mum received from all of the team were outstanding. The staff showed
great compassion and could not do enough to make mum comfortable. She was extremely well looked after. As for myself, the support I received was outstanding. All the team helped me through a very difficult time and looked after me, making sure I was fed and comfortable at night. There was always someone to confide in as I did not live in the area or have relations at hand to help me supporting mum. I felt that the whole team at Chester Court were doing an excellent job.
I must say a big thank you to all the team.
Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Kind regards

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Review from Jackie A (Niece of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family have experienced the care home and staff since September 2021. My uncle has been settled since the outset and made to feel that it was a "home from home". As his needs increased, this was dealt with both professionally and with care. His end-of-life care has been exemplary, and I have not
needed to worry that he would be looked after with care and compassion. Many thanks to "all" the staff for the parts they play.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Lyn H (Wife of Resident) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at Chester Court Care Home are truly amazing. They have such compassion and care towards the residents and their relatives.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J C (Resident) assisted by family/friend published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care at Chester Court has been really good. I love all the staff, they are very kind and look after me very well.
Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S C (Daughter of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam became a resident of Chester Court on Christmas Eve. Since being in there she had received exceptional care, staff have been amazing and I have no worries that mam is in there. Myself and my sister are fully involved in what is going on and kept up to date at all times. We can not thank everyone
enough.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from K P (Grandson of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have given outstanding care to my grandma over her short time there so far. They are always so caring and supportive, not just to her, but to us in our visits as well. They always put her needs first before anything else and are always running around to support her! Thank you!
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Tracey P (Daughter of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was admitted into Chester Court on Christmas Eve with a terminal illness, this was a very sad time for the family. We need not have worried, from the onset she has been looked after amazingly, as are we. The care is exceptional the staff are AMAZING, anything we need is catered for, we only have
to ask and it is sorted. We are continually asked if there is anything Mam or we need. I cannot fault Chester Court and its staff in any way.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from F W (Partner of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, helpful and fun. Go to the nth degree to help.
Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
Kind regards
Sarah Kelly

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Review from A T (Son of Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 91-year-old father was taken into Chester Court in October 2021. His mobility was extremely limited and as such, he required extra care and attention which he has, without doubt, received it here.
Myself and our family are delighted with the facilities his lovely ensure room and food diet. Importantly
we know he is also being treated with dignity and kindness by all of the team. The nurse has kept me continually updated regarding his health via personal telephone calls and visits for which I am very grateful and appreciate.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G D (Resident) published on 3 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy staying at Chester Court and with the quality of care I receive. The staff are al friendly and helpful when needed especially during the Pandemic crisis so we feel safe.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J H (Resident) published on 3 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had excellent care and treatment since coming here. I would recommend this care home to anyone who needs care.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Susan W (Daughter of Resident) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion respect and dignity shown by the whole home team is excellent. They are very efficient and in such challenging times, we are all having and they provide a loving homely environment that is safe and comfortable all of which should be commended.
I just can't thank them enough
for what they do.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Care / Support
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  • Treated with Dignity
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Review from S B (Wife of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were extremely friendly and helpful. The nursing staff in particular were loving and caring whilst being completely professional. A truly excellent team with a special mention to the events coordinator. The home itself had a very good atmosphere. I would recommend this home very highly
from the experience I had.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J P (Friend of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming home, friendly staff they are always polite and pleasant. Carers are always smiling and laughing. Care staff are very warm and caring.
Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your review, we value your feedback and I will share the information with the team.

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Review from Fiona W (Daughter of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother spent the last months of her life at Chester Court. Moving into Chester Court was an incredibly difficult decision for her to make, especially during the coronavirus pandemic, and at first, I was unsure if it had been the right decision. However, my Mother started to settle into her new
life in Chester Court. This was a huge relief for me, as for several months there was no visiting, but thankfully the visiting suite opened in December 2020. I have to commend all the staff at Chester Court for their compassionate care and support of my Mother. They were always very responsive to my enquiries about her and in the last few days of her life, I was able to be with her for a time. I was so grateful for this time with her. All the staff at Chester Court should be incredibly proud of the work they all do. They have done an even greater job, in my opinion, during such a difficult year. Thank you everyone at Chester Court.
Reply from Sarah Kelly, General Manager at Barchester Chester Court Care Home

Thank you for your lovely feedback, I will ensure this is shared with the staff and I'm sure they will appreciate your kind words


Kind regards
Sarah kelly

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Barchester Chester Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Barchester Chester Court Care Home is calculated as follows: ( (149 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Chester Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Laura

Laura Tindle

Job Title: General Manager

Hi, my name is Laura and I am the General Manager.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I am a qualified nurse and have over 20 years of experience in the care sector starting as a care assistant.


I bring a wealth of experience and knowledge to the home. I am very passionate about enhancing resident experiences and ensuring that our residents are at the centre of everything we do.


I work with a long-standing supportive team who aim to achieve the best for the home. I look forward to welcoming you to our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Chester Court Care Home to verify any information. View our terms and conditions. Barchester Chester Court Care Home has an Enhanced Service - more info.