Barchester Chester Court Care Home

Choppington Road, Bedlington NE22 6LA
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9.7 85 Reviews
  • Barchester Chester Court Care Home, Bedlington
Set in its own mature gardens, Chester Court is a state-of-the-art, purpose built facility. The home is situated in the heart of Bedlington, which is a picturesque former mining village in Northumberland.

They provide first-class 24-hour nursing care and there is also have a facility for respite care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.
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Care Provided by Barchester Chester Court Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1672

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

The price(s) shown are provided by the care home. Contact Barchester Chester Court Care Home for full pricing details and T&Cs.

Contact Barchester Chester Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Chester Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laura Tindle (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (41)

Barchester Chester Court Care Home Reviews (85)

9.7

Barchester Chester Court Care Home has a Review Score of 9.7 (9.733) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Chester Court Care Home has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Chester Court Care Home
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Total of 85, showing 21-40
Review from Raymond P (Son of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at this care home for over two years. Sadly, she passed away this morning. She has always been cared for wonderfully during her time in the home. I've always been kept informed of her condition, any issues discussed with the family, however, during the past week, the staff,
without exception, have been outstanding. Their dedication and compassion, both to her and myself, have been overwhelming at this sad time.
Reply from Ann Ducat, Administrator at Barchester Chester Court Care HomeThank you for your very kind review, it was a pleasure to know your mum and to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Derek L (Son of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam was in here for six and a half years and was well looked after. I was always happy to visit, her room felt like her home.
It was clear during her last month how well cared for she was during her whole stay. Staff genuinely helped and looked our for her.
Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care HomeThank you for your very kind review, it was a pleasure to know your mum and to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Danielle G (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say also a massive thank you to all the staff at Chester Court Care Home, the care my dad received was exceptional, all because of the amazing staff that work there the love and care they all have blew me away they were so kind and caring to my dad but to us as a family aswell it was
like making new friends.. they wiped a lot of my tears over the weeks sent me home when they could see I needed to go home and give myself a break gave us hugs and made my Dad feel so safe and cared for! My dad was so truly grateful! Thank you for seeing my dad through my eyes.
Reply from Laura Tindle, General Manager at Barchester Chester Court Care HomeThank you for your very kind review, it was a pleasure to know your dad and to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from P F (Brother of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I would like to thank all the staff at Chester Court for looking after my sister. They have done a brilliant job of caring for her, and she was the happiest we have seen her. The manager and her staff are amazing and very welcoming we would recommend this care home to anyone for its caring
service. It is a home-from-home. Sadly we lost her on 25th Feb 2024. Thank you everyone at Chester Court for their compassion and support.
Reply from Laura Tindle, General Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Your sister is definitely missed in the home.
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Review from William L (Son of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum passed away on 23/12/2023. The care home was amazing with their care and help on such a sad evening. I would highly recommend the Barchester Chester Court Care Home at Bedlington. Also, great management and staff. Definitely 10/10 service.
Reply from Ann Ducat, Administrator at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Paul D (Son of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean and comfortable. The staff are excellent and the food is fantastic quality.
Overall, a lovely experience for my father.
Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Margaret H (Mother of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care and lovely caring staff. To come and visit is a pleasure and wonderful staff.
Reply from Ann Ducat, Administrator at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Eric J (Son of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother came to Chester Court Care Home in early February 2023 she has settled into what she now calls home! This is due to the warm welcoming feeling in Chester Court and the caring and friendly staff, who have a smile and kind words for residents and visitors alike.
Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Joseph H (Husband of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased that I can get in at any time to see my wife, the staff are always welcoming. There are times when my wife wants to come home with me. I sometimes have pudding but always have fish and chips on Friday.
Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. You are welcome to fish and chips any time.
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Review from Christopher T (Husband of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is very happy and contented every time I visit and I put this down to the good care she receives in the home. The staff could not be any more caring and attentive. Any questions or concerns I have are always seen straight away, although I am always kept up to date on all aspects of my wife's
care.
Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J S (Brother of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities are very good, staff efficient and friendly and very helpful.
Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Jeanette H (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you come into the grounds it makes a good impression and this continues on entering the building. The staff are so friendly and helpful and Mum is treated and looked after as I hoped she would be. The cleanliness and food are excellent and the nurses are always on hand if any questions need answering.
The manager always has a smile and a word and is very approachable. I would recommend Chester Court to anyone looking for a care home.
Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Dorothy W (Sister of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and needs are all satisfactory. My sister is as well as we can expect. Her well-being is looked after.
Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Mandy N (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam spent the last few weeks of her life at Chester Court Care Home. She was 91 and had been the most independent lady until she took ill a month earlier. She was so depressed, to the point she didn't want to live. Your whole team showed her much love and kindness, so much care.
She took a turn
for the worst a week ago and was no longer responsive. We expected her to pass that night but she lived 6 further days. Those days were pure hell for us, she was incontinent but all staff cleaned her immediately, turning her often and coming in often to care for her and us. I spent the last week with her, and my sister, taking turns sitting with her. On the night of her death, I was alone with her but the staff took so much time with me, making sure I was OK. 3 am I knew she was going to pass soon. I held her hand and she passed 3.20 am. One member of staff, in particular, was absolutely amazing. So much empathy and care, letting me stay with her, telling me what happens next. You helped me so much and I will be eternally grateful. Thank you.
Reply from Laura Tindle, General Manager at Barchester Chester Court Care HomeThank you for your very kind review and again our sincerest condolences for your loss. Your mum was only with us here at Chester Court for a short time but she will be missed by all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high-quality person-centred care to both residents and their loved ones. I will pass on your feedback to the team. Kind regards.
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Review from C A (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been with the home for some time. He has rapidly deteriorating health. The staff at Chester Court have been exceptional in their care of him and of our family. He is treated with dignity and kindness, even though he can be challenging at times. We are so grateful to them all.
Reply from Sarah Kelly, General Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Kind regards.
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Review from J S (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is extremely well looked after by the staff in the care home.
The staff have been excellent when Dad was recently very ill.
I couldn't have asked for anything more from them.
Reply from Sarah Kelly, General Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Kind regards.
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Review from Joan B (Daughter of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Chester Court for end of life care. She was 98 years old and stayed there till she died 9 days later. I was there with her during that time staying the last seven days both day and night. The care and love that mum received from all of the team were outstanding. The staff showed
great compassion and could not do enough to make mum comfortable. She was extremely well looked after. As for myself, the support I received was outstanding. All the team helped me through a very difficult time and looked after me, making sure I was fed and comfortable at night. There was always someone to confide in as I did not live in the area or have relations at hand to help me supporting mum. I felt that the whole team at Chester Court were doing an excellent job.
I must say a big thank you to all the team.
Reply from Sarah Kelly, General Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Kind regards
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Review from Jackie A (Niece of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family have experienced the care home and staff since September 2021. My uncle has been settled since the outset and made to feel that it was a "home from home". As his needs increased, this was dealt with both professionally and with care. His end-of-life care has been exemplary, and I have not
needed to worry that he would be looked after with care and compassion. Many thanks to "all" the staff for the parts they play.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Lyn H (Wife of Resident) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at Chester Court Care Home are truly amazing. They have such compassion and care towards the residents and their relatives.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Chester Court Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J C (Resident) assisted by family/friend published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care at Chester Court has been really good. I love all the staff, they are very kind and look after me very well.
Reply from Sarah Kelly, General Manager at Barchester Chester Court Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Barchester Chester Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for Barchester Chester Court Care Home is calculated as follows: ( (194 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 255 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Chester Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (6)

Laura

Laura Tindle

Job Title: General Manager Joined: 2023

Hi, my name is Laura, and I am the General Manager.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I am a qualified nurse and have over 20 years of experience in the care sector, starting as a care assistant.


I bring a wealth of experience and knowledge to the home. I am very passionate about enhancing resident experiences and ensuring that our residents are at the centre of everything we do.


I work with a long-standing supportive team who aim to achieve the best for the home. I look forward to welcoming you to our home.

Memory

Memory Gatsi

Job Title: Deputy Manager Joined: 2023

Hi, my name is Memory Gatsi, and I am the Deputy Manager at Chester Court Care Home. I qualified as a Nurse in 2006, and I started with Barchester in 2021 as a Nurse. I was then promoted to Deputy Manager in August 2023. I enjoy working as a nurse, and I enjoy spending time with residents and ensuring that their needs are met in a safe and timely manner. I work hard to provide high-standard care and to support residents to maintain their independence as much as possible for as long as they can.

Lauren

Lauren Corbett

Job Title: Activities Coordinator Joined: 2020

Hi, my name is Lauren, and I am the Activities Coordinator here at Chester Court. I joined the team in December 2020 and bring a wealth of enthusiasm to the role. I graduated from university in July 2020 and have previously completed work experience at another Barchester home. During this work experience, I discovered how meaningful and important activities are for residents and how they can help enhance residents’ lives. Therefore, I decided to become an activities coordinator myself as I feel this is such a rewarding role.


I love working with our Residents here at the home and getting to know them and their families so that I can deliver and support in meaningful activities, keeping them socially stimulated and active as part of our extensive life enrichment calendar. The lifestyle and continued community links are also important.

Dawn

Dawn Thompson

Job Title: Head Chef Joined: 2000

I am the Head Chef at Chester Court Care Home and have worked at the home since 2000. I lead the home's hospitality team, and we work together in creating and developing seasonal home-cooked menus that are nutritious and varied. I ensure that we know each resident and their preferences, keeping them satisfied with a diverse and delicious range of meals. All of our food is home-cooked with fresh ingredients. I love my job.

Scott

Scott Dawson

Job Title: Maintenance Manager Joined: 2011

I have worked at Chester Court since 2011 and have loved every minute. I spent 15 years in the building trade before coming to Chester Court Care Home, so I have a wide range of skills that are always being used.


My job is to keep the home and grounds looking their best, making sure each room is as individual as the residents themselves.

Susan

Susan Dunn

Job Title: Head of Housekeeping Joined: 2023

My name is Susan Dunn, and I am the Head Housekeeper here at Chester Court. I have been in this role since August 2023. Before moving to Chester Court, I worked as a housekeeper in care homes since 2017.


I have always worked in cleaning, but I enjoy working in care homes more than previous jobs. I love chatting to the residents and also keeping their homes clean and tidy. My main priority is making sure the resident's home is as clean as I like my home.

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