Barchester Chester Court Care Home

Our family have experienced the care home and staff since September 2021. My uncle has been settled since the outset and made to feel that it was a "home from home". As his needs increased, this was dealt with both professionally and with care. His end-of-life care has been exemplary, and I have not needed to worry that he would be looked after with care and compassion. Many thanks to "all" the staff for the parts they play.

All the staff at Chester Court Care Home are truly amazing. They have such compassion and care towards the residents and their relatives.

My care at Chester Court has been really good. I love all the staff, they are very kind and look after me very well.

Mam became a resident of Chester Court on Christmas Eve. Since being in there she had received exceptional care, staff have been amazing and I have no worries that mam is in there. Myself and my sister are fully involved in what is going on and kept up to date at all times. We can not thank everyone enough.

They have given outstanding care to my grandma over her short time there so far. They are always so caring and supportive, not just to her, but to us in our visits as well. They always put her needs first before anything else and are always running around to support her! Thank you!

My mam was admitted into Chester Court on Christmas Eve with a terminal illness, this was a very sad time for the family. We need not have worried, from the onset she has been looked after amazingly, as are we. The care is exceptional the staff are AMAZING, anything we need is catered for, we only have to ask and it is sorted. We are continually asked if there is anything Mam or we need. I cannot fault Chester Court and its staff in any way.

Very friendly staff, helpful and fun. Go to the nth degree to help.

Myself and our family are delighted with the facilities his lovely ensure room and food diet. Importantly we know he is also being treated with dignity and kindness by all of the team. The nurse has kept me continually updated regarding his health via personal telephone calls and visits for which I am very grateful and appreciate.

I am very happy staying at Chester Court and with the quality of care I receive. The staff are al friendly and helpful when needed especially during the Pandemic crisis so we feel safe.

Had excellent care and treatment since coming here. I would recommend this care home to anyone who needs care.

I just can't thank them enough for what they do.

All the staff were extremely friendly and helpful. The nursing staff in particular were loving and caring whilst being completely professional. A truly excellent team with a special mention to the events coordinator. The home itself had a very good atmosphere. I would recommend this home very highly from the experience I had.

Welcoming home, friendly staff they are always polite and pleasant. Carers are always smiling and laughing. Care staff are very warm and caring.

My Mother spent the last months of her life at Chester Court. Moving into Chester Court was an incredibly difficult decision for her to make, especially during the coronavirus pandemic, and at first, I was unsure if it had been the right decision. However, my Mother started to settle into her new life in Chester Court. This was a huge relief for me, as for several months there was no visiting, but thankfully the visiting suite opened in December 2020. I have to commend all the staff at Chester Court for their compassionate care and support of my Mother. They were always very responsive to my enquiries about her and in the last few days of her life, I was able to be with her for a time. I was so grateful for this time with her. All the staff at Chester Court should be incredibly proud of the work they all do. They have done an even greater job, in my opinion, during such a difficult year. Thank you everyone at Chester Court.

My mother moved into Chester Court in December 2019, due to her requiring more help with her daily living due to her dementia and terminal illness. Mum has settled so well into her new home due to the care and support of all the staff. Her mental and physical well-being has improved due to the opportunities and stimulation she has experienced. It is a relief to know she is secure, safe and being well cared for. The garden visits during these strange times have been very comforting.

My mother spent the last twelve months of her life at Chester Court where she was well cared for by all the staff who were highly trained, compassionate and thoroughly professional. The building was well maintained and clean; the meals were plentiful, delicious and varied; activities were available every day including weekends, all making for a great environment. During my mother’s final weeks, the compassion and professionalism of the staff were exceptional and much appreciated by the family. Nothing was too much trouble and all the members of staff had time to talk to us and her. We could not have asked for more from them. They not only cared for my mother, they cared for us during her final days too.

I have been twice to Barchester Court Care Home in Bedlington and on both visits there to see an old friend, I have been genuinely impressed. The Home is pleasantly situated and the interior feels bright and spacious as soon as you walk in – it has a homely feel - most of this unusually upbeat atmosphere being due to the happy and lively staff who are genuinely interested in the care of their patients. Engaging sympathetically with elderly people who are no longer able to look after themselves and can often be confused and rude (this was very much the case with my mother who spent the last two years of her life in a Home on the Isle of Wight) must be difficult at times but the staff here seem to be able to maintain a collectively bright and positive attitude towards the patients and without a trace of patronising them. I have enjoyed talking to the staff and should like to commend them for the excellent professional service they are providing. Thank you.

Put my father into Chester Court Care Home, best thing we ever did, it's like a 5-star hotel. So clean, very well run, and the staff are fantastic and very, very, caring. Wow - a great place for the elderly. Could not fault this home in any way. Keep up the great work. Thank you.

It was a very sad day when it became apparent that my best friend needed complete nursing care. From the moment she entered the care home, she was treated with care and compassion from all the carers I had contact with. They were gentle and friendly and did their best to make her feel happy and comfortable, right up to her final days.

My sister was resident for about a year and I found when I visited, everything was of a good standard and felt confident in the care she was given.