Scarbrough Court, Cramlington, Northumberland
Scarbrough Court, Cramlington, Northumberland
Scarbrough Court, Cramlington, Northumberland

Scarbrough Court is a homely and refurbished accommodation that is environmentally-friendly and ideal for tailoring personalised care and support. The Home has been transformed to exceed the latest Government guidelines and legislation on size, accessibility and facilities and is ‘future proofed’ to ensure that residents and staff remain in the highest level of comfort and luxury for many years to come. The Home comprises beautifully designed communal areas, an impressive roof garden and landscaped grounds.

Scarbrough Court is registered for residential and nursing care. The categories of care offered are dependent upon people’s assessed individual needs. All Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information.

Group: Royal Masonic Benevolent Institution Care Company (RMBI)

Person in charge: Samantha Buxton (Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants non masons considered. Ages 60+.

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest Care Quality Commission* Report on Scarbrough Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

Please Contact Us for Latest Vacancies

Reviews

9.5 Scarbrough Court has a Review Score of 9.5 (9.493)

The Review Score of 9.5 (maximum of 10) for Scarbrough Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 40 Reviews over all time. This Average Rating is also the rating value for Scarbrough Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.493 for Scarbrough Court is calculated as follows: ( (276 Excellents x 5) + (167 Goods x 4) + (27 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 477 Ratings = 4.493

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Scarbrough Court is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 28 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    14
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Scarbrough Court?

  • Extremely LIKELY
    33
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Scarbrough Court

  • Son of Resident/Service User
    12
  • Daughter of Resident/Service User
    10
  • Husband of Resident/Service User
    5
  • Resident / Service User
    4
  • Niece of Resident/Service User
    2
  • more

This is the first time I have been as I live in Essex and my mother has only been in the home for a few weeks. My first impression was on entering a very good one. It was immaculately clean and had a homely feel about it. No nasty smells either! I went back the following day for the Christmas fair and everyone there all seemed to be happy. The staff looking after my mother were friendly caring and treat my mother with dignity.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nice place and staff.

Sometimes not enough staff around. Could do a bit more activity with residents, especially trips out with those who are able.

How likely would you be to recommend Scarbrough Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Kristin Mewald, Marketing & Communications Officer at Scarbrough Court responded to this review on 29 Nov 2017:

Thank you for your feedback. We’re glad to hear that you are happy with the overall standard at Scarbrough Court. We are committed to delivering services that promote the dignity, independence and choice of the individuals we support and we aim to offer a variety of activities that cater to our residents’ individual needs. We will be in touch shortly to discuss your aunt’s specific needs to ensure that she has access to suitable activities that will continue to support her health and wellbeing.

All the staff are extremely professional and caring and helpful to both of us.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This relates to the last few weeks of my mother's life. I was most impressed and comforted by the very high standards of love and care given to my mother as she faded away suffering from frailty and dementia. Speaking to various staff it was obvious they were well trained and very committed to ensuring dignity and tranquillity.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The home provides an excellent service to its residents at all times. It is in a pleasant and quiet area of the town with easy access to parking.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother is settled and completely at ease in Scarborough Court. Her room is bright and airy and kept spotlessly clean. She always praises the staff and thoroughly enjoys the meals.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Good friendly service, treat my mother with respect and dignity.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

When the time came for my father to be placed in care, nothing but the best would do. He had just lost his wife of 63 years and was very vulnerable. He also has dementia. We have seen a massive difference in him, he is so much happier. He joins in the activities and the staff are so welcoming and friendly. I have nothing but praise for everyone for giving my father his life back.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I always find Reception staff, carers and shift managers polite, friendly and very helpful if I have any queries. I am very confident that the staff know my aunt very well as an individual and are able to deal competently with any issues which may arise as a result of her particular dementia condition.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

As an ex-firefighter, I've seen lots of care homes and Scarbrough Court is the best by far. I have no concerns at all about the care my father, who is 96yrs, is receiving.
All the pressure and worry my brother and I previously had has been completely lifted.
I would like to take this opportunity to thank the staff and management for all their help.

RE: safety/security rating below - safety is excellent, some security issues were previously raised but they have been addressed.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Scarbrough Court provides excellent care in a light and airy environment. Management, care, nursing and support staff are all efficient and friendly. Relatives and visitors are always welcome and often in the many varied organised activities. The approach is very person centred which is of huge benefit to the residents, helping them to feel safe and happy.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very professional, caring and understanding staff.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mum has been a resident at Scarbrough Court since December 2015, she has a lovely room which we have been able to personalise to her liking. The food is excellent and I like that visitors are able to eat there too for a small payment. The staff are without exception caring and supportive. I'm particularly impressed with the quality and variety of activities and outings on offer and, as I live away, it is great to be able to see Mum taking part via the pictures on Facebook. There have been a couple of issues related to communication with me and the senior staff have been excellent at resolving them - the home manager and assistant home manager are especially supportive and knowledgeable about my Mum's well-being and wishes. As I live a five-hour drive away it's been such a relief knowing that Mum is very well cared for, enjoying activities and safe in a beautifully appointed, equipped and well-staffed home.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband became a resident at Scarbrough court in December 2015. He is happy and enjoys a good quality of life thanks to the skill and patience of all the staff who work there. In my view, Scarbrough Court provides a good environment and excellent care for residents with severe dementia.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Scarbrough Court is always well presented, clean and tidy. Care staff are friendly, helpful and approachable, though their presence is not always immediately evident apart from key times (meals/medication). this may be due to the layout of the building and for the high demands of a busy unit.
Sometimes lack of attention to finer issues such as hairstyling, nail hygiene, hearing aid, though Mam is always otherwise impeccably clean.
Reception staff and management were exceptional in response to my request an outing at same day notice, much appreciated.
Wide and varied activities, though unsure how much Mam can access due to physical limitations.
Mam often praises the staff, adding that some have less patience than others while bathing and dressing her.
Overall the family is very happy with Mam's care.

How likely would you be to recommend Scarbrough Court? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Scarbrough Court is a large, pleasant and modern building it is clean and kept in good decorative order. It has a pleasant dining room and good sized common room. Guests are generally well looked after and are well fed. Staff are generally pleasant and willing to help residents.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

As far as I'm concerned it's excellent and they look my wife beautifully and treat her with great care and kindness.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My sister suffered a severe stroke four years ago and we were told she would never be able to eat of drink on her own. With the excellent care and attention for the nursing staff and carers at Scarbrough Court, she is now eating and drinking on her own. Nothing is a trouble to them as my sister needs a lot of attention and some show lots of patience and understanding towards her. The management is very approachable and the activities team do a great job keeping the residents happy.

How likely would you be to recommend Scarbrough Court? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We are happy with the place. Everything seems fine. The staff are very good and my Mum is looked after very well.

How likely would you be to recommend Scarbrough Court? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We are happy with the way things are going, with the care and social activities.

How likely would you be to recommend Scarbrough Court? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

All staff, both admin and nursing have been very helpful and supportive.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has special requirements regarding her food and drink.
My wife and I enjoy a coffee on our visits and my mother always asks for coffee.
Whenever (weekly) we contact a member of staff to provide a drink they always make time to bring it through to the sitting area and ensure we are happy to supervise mam in drinking the coffee. Small things but important to us.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Scarborough Court is a pleasant, happy place, where the level of care is high. The majority of staff are excellent and treat all with respect. The residence is always clean and well maintained. The food is good, if unexciting, and in quantities appropriate to the individual. The management staff seem efficient, though few make themselves known to residents and family. Activities could be better but are constrained by the ratio of staff to residents. This is the area which could be improved most.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother finds the staff caring and always keen to deal with every aspect of her well-being on a personal level, reassuring her throughout. As someone who has been independent for all of her life, my mother has not been eager to surrender her personal needs to the care of others. Having reached the position, physically, where she no longer has a choice, she is entirely happy to have been accommodated in Scarborough Court.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum was a resident at Scarbrough Court for several years and I have only the highest of praise for the Staff, Management and Facilities at this home. She was always treated with respect and the standard of care was second to none. The Staff really cared about the residents and went far beyond the level of care expected. They went out of their way to ensure that I was fully informed of my Mum's condition and had all the information about her ongoing care. In addition, they are all really nice people. The home was always a happy and caring environment and staff and management were always willing to cater to any requests and address any concerns that were made. The facilities were always maintained to the highest standards and were continuously being updated. We looked at many homes before choosing Scarbrough court and it's safe to say that it was head and shoulders above the rest.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring, compassionate and understanding are the words I would describe the experience I have with all staff at Scarbrough Court.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

This home is well run and the staff are very helpful.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am over the moon with this home. It was always good, but standards fell when the manager left, who was there when mum first went in. The new manager has made this home better than before. She has pushed to make it more personal and happier place. The activities are excellent and residents secure and dignity is high on the agenda. Some of the changes I was concerned about proved to be of no concern as this home is now a great place and I am thankful mum is here.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Looks lovely, not happy with the overall care. Half an hour wait for a toilet call, dad in bed for 15 hours, residents wandering in and out of rooms, staff ignoring a resident dragging a deck chair through the hall.
Often short of staff so residents have to eat in bedrooms with no suitable table.

How likely would you be to recommend Scarbrough Court? Extremely Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Poor

Management: Satisfactory

Safety / Security: Poor

Rooms: Good

Value for Money: Poor

Kristin Mewald, Marketing & Communications Officer at Scarbrough Court responded to this review on 24 Oct 2016:

We have discussed the relative’s concerns with her and the resident. Due to a current investigation regarding the resident’s behaviour towards other residents, we perceive the above complaints as unreasonable and will be in further talks with the relative to solve the matter.
We wish to make it clear that the RMBI is committed to providing high-quality care to all our residents, whose safety and well-being is of paramount importance. The RMBI takes its responsibility for safeguarding vulnerable adults very seriously.

I reluctantly entered this care home, but found not what I thought. A very comfortable home with plenty of activities, very good food, good care all round and a happy, helpful atmosphere.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We find this care home welcoming and very friendly with the residents best interests at heart. It is always clean, warm with monitored rooms. We found there was a great improvement in our mothers health since admission. The facilities are all good and the interaction between staff and residents contribute to their well-being.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Good care being provided, stimulation and entertainment - excellent, meals provided - very good, building and accommodation - very good.

The maintenance of the building is poor, lighting outside when dark is usually not on, the door handle on my relations door has had a screw missing since he arrived, it was reported that day. The court yard garden is badly maintained with weeds growing out of the paving. During the resent icy spell there was no salt put down or very little put down.

How likely would you be to recommend Scarbrough Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been a resident at Scarborough Court since March 2015. I have visited any number of times and have got to know many of the staff. I make the following observations; whenever I have visited there has been a qualified nursing sister on duty.
The building is clean and well maintained.
There appears to be sufficient staff on duty at any given time. All the staff appear friendly and well trained. Mum's bedroom is equipped with modern traction equipment. The manager is having modifications made to the interior of the building to make the place safer for dementia patients. Mum seems comfortable and well cared for. In conclusion I could not ask for better care.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are generally happy with my aunts overall well-being, she is very settled and happy in her environment. Enjoys her meals which she looks forward to every day, the activities programme is especially good. There have been 1 or 2 incidents due to the lack of communication from the care staff but that has been sorted now. Despite being labelled some clothing (including 4 brand new cardigans) have gone missing.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

On viewing and checking this care home in December 2014, with the intention of changing from a care home that my wife had been in for a fortnight, I was impressed by all aspects from accommodation, management and staff. That impression has continued all through 2015, and I am delighted that we made the change.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I would recommend Scarbrough Court to anyone needing full-time care for an elderly relative. The facilities are bright and cheerful as are the staff who are always kind and patient with those in their care.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Scarbrough Court is my first experience of a care home, and it is an excellent place.
My grandmother has lived here since February 2014 in the nursing care unit. The carers and nurses are wonderful and she enjoys living here. I visit her regularly and have often joined her at regular activities. We have no complaints and it is a relief to our whole family that Scarbrough Court cares so well for her. We would recommend Scarbrough Court.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Scarbrough Court is a modern up to date care home with a welcoming ambiance, without exception, the staff members are friendly and efficient. We visit at least once a month and find it a most pleasing experience. We are kept fully informed of out friends activities and have every confidence that the care and attention provided there is of the best quality available anywhere.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I think that this care home is a very friendly and caring home. The staff are friendly and welcoming to myself and my visitors.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

No complaints very good. Overall excellent, the staff are very caring and keep us informed about my sister.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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