Scarbrough Court

Alexandra Way, Cramlington NE23 6ED

Scarbrough Court is a homely and refurbished accommodation that is environmentally-friendly and ideal for tailoring personalised care and support. The Home has been transformed to exceed the latest Government guidelines and legislation on size, accessibility and facilities and is ‘future proofed’ to ensure that residents and staff remain in the highest level of comfort and luxury for many years to come. The Home comprises beautifully designed communal areas, an impressive roof garden and landscaped grounds.

Scarbrough Court is registered for residential and nursing care. The categories of care offered are dependent upon people’s assessed individual needs. All Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information.

Group: Royal Masonic Benevolent Institution Care Company (RMBI)

Person in charge: Samantha Buxton (Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants non masons considered. Ages 60+.

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest Care Quality Commission* Report on Scarbrough Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Scarbrough Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Scarbrough Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.497 for Scarbrough Court is calculated as follows: ( (317 Excellents x 5) + (177 Goods x 4) + (36 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 537 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Scarbrough Court is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 22 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Scarbrough Court has a Review Score of 9.5 (9.497) from 45 Reviews


Average Ratings

  • Excellent
    28
  • Good
    15
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Scarbrough Court?

  • Extremely LIKELY
    37
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Scarbrough Court

  • Son of Resident/Service User
    14
  • Daughter of Resident/Service User
    11
  • Husband of Resident/Service User
    5
  • Resident / Service User
    4
  • Niece of Resident/Service User
    2
  • more

I have been visiting my husband several times a week for nearly a year and in that time I have always found him well cared for and settled. Although unable to express his feelings easily it is obvious from his eagerness to visit the dining room that he enjoys the good food. This stimulation is helped by the many activities and pleasant, helpful staff.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Overall Scarbrough Court provides a very good service and meets the needs of my wife's condition very well.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

The overall ambience is above average, and there is no smell of urine when one enters the place.

The standard of care seems good, but carers are busy and there is a turnover of staff so that individual care and gentle treatment sometimes suffers.

Facilities and activities are good.

How likely would you be to recommend Scarbrough Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

We have found officials and staff to be caring, hardworking and as attentive as time allows. The home has a welcoming atmosphere and visitors are treated with respect and soon became friends and are able to partake in as many of the activities as they wish. Everyone tries to make the establishment as much a home from home as is possible. Unable to give a proper marking to food and drink due to special diet being adhered to.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Scarbrough Court is a fantastic nursing home that is more like a five-star hotel than a nursing home. The staff are dedicated, kind and caring, creating a pleasant atmosphere throughout this home. The home is well managed with ample opportunity to give feedback on proposed changes and any for improvement. I have no hesitation in recommending this nursing home to anyone.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Scarbrough Court is an excellent home and also the staff and manager are very helpful and pleasant and I respect them highly. My wife gets well looked after and is always kept extremely clean and well looked after and to thank all the staff for doing a good job.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Supportive, caring, understanding.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

All staff and management are all really caring and helpful, nothing's a problem to them.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The home provides a caring environment, responding to the needs, social and physical, of the client. However, I feel, occasionally, the pressure of work prevents more time being devoted to the medically-well but more socially-needy clients. There is always a timely response when staff are requested by the buzzer but, time available for general social intercourse is necessarily limited due to the needs of others. It would be helpful if there were a mechanism so that all staff could become aware of clients' ancillary needs, e.g. using a lap tray to facilitate meal times. However, my mother is entirely happy with the services she receives. The comments are mine, as a third-party observer. The staff do make exceptional efforts to organise celebrations. For example, my mother thoroughly enjoyed her recent birthday party in Scarbrough Court, where members of staff had engaged in work beyond their normal routine to ensure those celebrating had a wonderful afternoon.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

The home always comes across as well run, with caring, committed staff, who show they are interested in the needs of the residents and considerate to family members also. The Business Administrator was so helpful in assisting, with the application process for my Mother to be allocated a place. The nursing staff have kept me informed of any concerns during her stay so far, and are always approachable. The staff caring for my mother, have also been keen to go the extra mile and do whatever they can to help.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

When I first considered Scarbrough Court for my mum I was in a troubled state. I had lost my wife after a long illness and mum had been in the hospital for months and now needed nursing care.As soon as I walked into Scarbrough Court I knew that this was the best place for mum.

The building was light and airy, cleaners were busy in the reception area and the place was spotless. I moved mum in straight away.

Mum has always been well looked after. Your staff have befriended me also and always make me welcome. Management set the tone for the organisation and Scarbrough Court has an excellent manager.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

This is the first time I have been as I live in Essex and my mother has only been in the home for a few weeks. My first impression was on entering a very good one. It was immaculately clean and had a homely feel about it. No nasty smells either! I went back the following day for the Christmas fair and everyone there all seemed to be happy. The staff looking after my mother were friendly caring and treat my mother with dignity.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Nice place and staff.

Sometimes not enough staff around. Could do a bit more activity with residents, especially trips out with those who are able.

How likely would you be to recommend Scarbrough Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Kristin Mewald, Marketing & Communications Officer at Scarbrough Court responded to this review on 29 Nov 2017:

Thank you for your feedback. We’re glad to hear that you are happy with the overall standard at Scarbrough Court. We are committed to delivering services that promote the dignity, independence and choice of the individuals we support and we aim to offer a variety of activities that cater to our residents’ individual needs. We will be in touch shortly to discuss your aunt’s specific needs to ensure that she has access to suitable activities that will continue to support her health and wellbeing.

This relates to the last few weeks of my mother's life. I was most impressed and comforted by the very high standards of love and care given to my mother as she faded away suffering from frailty and dementia. Speaking to various staff it was obvious they were well trained and very committed to ensuring dignity and tranquillity.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   5 out of 5

My mother is settled and completely at ease in Scarborough Court. Her room is bright and airy and kept spotlessly clean. She always praises the staff and thoroughly enjoys the meals.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Good friendly service, treat my mother with respect and dignity.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

When the time came for my father to be placed in care, nothing but the best would do. He had just lost his wife of 63 years and was very vulnerable. He also has dementia. We have seen a massive difference in him, he is so much happier. He joins in the activities and the staff are so welcoming and friendly. I have nothing but praise for everyone for giving my father his life back.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I always find Reception staff, carers and shift managers polite, friendly and very helpful if I have any queries. I am very confident that the staff know my aunt very well as an individual and are able to deal competently with any issues which may arise as a result of her particular dementia condition.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

As an ex-firefighter, I've seen lots of care homes and Scarbrough Court is the best by far. I have no concerns at all about the care my father, who is 96yrs, is receiving.
All the pressure and worry my brother and I previously had has been completely lifted.
I would like to take this opportunity to thank the staff and management for all their help.

RE: safety/security rating below - safety is excellent, some security issues were previously raised but they have been addressed.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Scarbrough Court provides excellent care in a light and airy environment. Management, care, nursing and support staff are all efficient and friendly. Relatives and visitors are always welcome and often in the many varied organised activities. The approach is very person centred which is of huge benefit to the residents, helping them to feel safe and happy.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

A very professional, caring and understanding staff.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My Mum has been a resident at Scarbrough Court since December 2015, she has a lovely room which we have been able to personalise to her liking. The food is excellent and I like that visitors are able to eat there too for a small payment. The staff are without exception caring and supportive. I'm particularly impressed with the quality and variety of activities and outings on offer and, as I live away, it is great to be able to see Mum taking part via the pictures on Facebook. There have been a couple of issues related to communication with me and the senior staff have been excellent at resolving them - the home manager and assistant home manager are especially supportive and knowledgeable about my Mum's well-being and wishes. As I live a five-hour drive away it's been such a relief knowing that Mum is very well cared for, enjoying activities and safe in a beautifully appointed, equipped and well-staffed home.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My husband became a resident at Scarbrough court in December 2015. He is happy and enjoys a good quality of life thanks to the skill and patience of all the staff who work there. In my view, Scarbrough Court provides a good environment and excellent care for residents with severe dementia.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Scarbrough Court is always well presented, clean and tidy. Care staff are friendly, helpful and approachable, though their presence is not always immediately evident apart from key times (meals/medication). this may be due to the layout of the building and for the high demands of a busy unit.
Sometimes lack of attention to finer issues such as hairstyling, nail hygiene, hearing aid, though Mam is always otherwise impeccably clean.
Reception staff and management were exceptional in response to my request an outing at same day notice, much appreciated.
Wide and varied activities, though unsure how much Mam can access due to physical limitations.
Mam often praises the staff, adding that some have less patience than others while bathing and dressing her.
Overall the family is very happy with Mam's care.

How likely would you be to recommend Scarbrough Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Scarbrough Court is a large, pleasant and modern building it is clean and kept in good decorative order. It has a pleasant dining room and good sized common room. Guests are generally well looked after and are well fed. Staff are generally pleasant and willing to help residents.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

My sister suffered a severe stroke four years ago and we were told she would never be able to eat of drink on her own. With the excellent care and attention for the nursing staff and carers at Scarbrough Court, she is now eating and drinking on her own. Nothing is a trouble to them as my sister needs a lot of attention and some show lots of patience and understanding towards her. The management is very approachable and the activities team do a great job keeping the residents happy.

How likely would you be to recommend Scarbrough Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

We are happy with the place. Everything seems fine. The staff are very good and my Mum is looked after very well.

How likely would you be to recommend Scarbrough Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

We are happy with the way things are going, with the care and social activities.

How likely would you be to recommend Scarbrough Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

All staff, both admin and nursing have been very helpful and supportive.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

My mother has special requirements regarding her food and drink.
My wife and I enjoy a coffee on our visits and my mother always asks for coffee.
Whenever (weekly) we contact a member of staff to provide a drink they always make time to bring it through to the sitting area and ensure we are happy to supervise mam in drinking the coffee. Small things but important to us.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Scarborough Court is a pleasant, happy place, where the level of care is high. The majority of staff are excellent and treat all with respect. The residence is always clean and well maintained. The food is good, if unexciting, and in quantities appropriate to the individual. The management staff seem efficient, though few make themselves known to residents and family. Activities could be better but are constrained by the ratio of staff to residents. This is the area which could be improved most.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My Mum was a resident at Scarbrough Court for several years and I have only the highest of praise for the Staff, Management and Facilities at this home. She was always treated with respect and the standard of care was second to none. The Staff really cared about the residents and went far beyond the level of care expected. They went out of their way to ensure that I was fully informed of my Mum's condition and had all the information about her ongoing care. In addition, they are all really nice people. The home was always a happy and caring environment and staff and management were always willing to cater to any requests and address any concerns that were made. The facilities were always maintained to the highest standards and were continuously being updated. We looked at many homes before choosing Scarbrough court and it's safe to say that it was head and shoulders above the rest.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

This home is well run and the staff are very helpful.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am over the moon with this home. It was always good, but standards fell when the manager left, who was there when mum first went in. The new manager has made this home better than before. She has pushed to make it more personal and happier place. The activities are excellent and residents secure and dignity is high on the agenda. Some of the changes I was concerned about proved to be of no concern as this home is now a great place and I am thankful mum is here.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Looks lovely, not happy with the overall care. Half an hour wait for a toilet call, dad in bed for 15 hours, residents wandering in and out of rooms, staff ignoring a resident dragging a deck chair through the hall.
Often short of staff so residents have to eat in bedrooms with no suitable table.

How likely would you be to recommend Scarbrough Court? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.7 out of 5

Kristin Mewald, Marketing & Communications Officer at Scarbrough Court responded to this review on 24 Oct 2016:

We have discussed the relative’s concerns with her and the resident. Due to a current investigation regarding the resident’s behaviour towards other residents, we perceive the above complaints as unreasonable and will be in further talks with the relative to solve the matter.
We wish to make it clear that the RMBI is committed to providing high-quality care to all our residents, whose safety and well-being is of paramount importance. The RMBI takes its responsibility for safeguarding vulnerable adults very seriously.

I reluctantly entered this care home, but found not what I thought. A very comfortable home with plenty of activities, very good food, good care all round and a happy, helpful atmosphere.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

We find this care home welcoming and very friendly with the residents best interests at heart. It is always clean, warm with monitored rooms. We found there was a great improvement in our mothers health since admission. The facilities are all good and the interaction between staff and residents contribute to their well-being.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Good care being provided, stimulation and entertainment - excellent, meals provided - very good, building and accommodation - very good.

The maintenance of the building is poor, lighting outside when dark is usually not on, the door handle on my relations door has had a screw missing since he arrived, it was reported that day. The court yard garden is badly maintained with weeds growing out of the paving. During the resent icy spell there was no salt put down or very little put down.

How likely would you be to recommend Scarbrough Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

We are generally happy with my aunts overall well-being, she is very settled and happy in her environment. Enjoys her meals which she looks forward to every day, the activities programme is especially good. There have been 1 or 2 incidents due to the lack of communication from the care staff but that has been sorted now. Despite being labelled some clothing (including 4 brand new cardigans) have gone missing.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

On viewing and checking this care home in December 2014, with the intention of changing from a care home that my wife had been in for a fortnight, I was impressed by all aspects from accommodation, management and staff. That impression has continued all through 2015, and I am delighted that we made the change.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I would recommend Scarbrough Court to anyone needing full-time care for an elderly relative. The facilities are bright and cheerful as are the staff who are always kind and patient with those in their care.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Scarbrough Court is my first experience of a care home, and it is an excellent place.
My grandmother has lived here since February 2014 in the nursing care unit. The carers and nurses are wonderful and she enjoys living here. I visit her regularly and have often joined her at regular activities. We have no complaints and it is a relief to our whole family that Scarbrough Court cares so well for her. We would recommend Scarbrough Court.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Scarbrough Court is a modern up to date care home with a welcoming ambiance, without exception, the staff members are friendly and efficient. We visit at least once a month and find it a most pleasing experience. We are kept fully informed of out friends activities and have every confidence that the care and attention provided there is of the best quality available anywhere.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I think that this care home is a very friendly and caring home. The staff are friendly and welcoming to myself and my visitors.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

No complaints very good. Overall excellent, the staff are very caring and keep us informed about my sister.

How likely would you be to recommend Scarbrough Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Scarbrough Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 30 Apr 2018

Please Contact Us for Latest Vacancies

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Scarbrough Court