Scarbrough Court

Alexandra Way, Cramlington NE23 6ED
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9.9 118 Reviews
  • Scarbrough Court, Cramlington
Scarbrough Court is a homely and refurbished accommodation that is environmentally-friendly and ideal for tailoring personalised care and support. The Home is close to historical sites and local beaches of Cramlington in Northumberland, and provides residential care, nursing and residential dementia support.

The Home comprises of beautifully designed communal areas, an impressive roof garden and landscaped grounds.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Scarborough Court for further information.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1227 – £1494
  • Self-Funded Residential Dementia Care: £1305 – £1707
  • Self-Funded Nursing Care: £1668 – £2182
  • RESPITE Self-Funded Residential Care: £1411 – £1643
  • RESPITE Self-Funded Residential Dementia Care: £1435 – £1878
  • RESPITE Self-Funded Nursing Care: £1835 – £2400

Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

These prices are only a guideline, please contact Scarbrough Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Samantha Buxton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Self-funding residents or Freemasons supported by their Local Authority
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with ensuite Wet Room (58)

Parking

  • Parking on site

Scarbrough Court Reviews (118)

Total of 118, showing 61-80
9.9

Scarbrough Court has a Review Score of 9.9 (9.890) out of 10, based on 37 reviews in the last 2 years. Over all time Scarbrough Court has 118 reviews.

Overall Experience

  • 92
  • 20
  • 6
  • 0
  • 0

Date Published

118
19
25
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81

Review from N K (Son-in-law of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of both resident and family is excellent. Family member kept well informed and up to date.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely comments, I will ensure these are shared with our amazing teams.

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Review from Susan T (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam became a resident in September 2018 as a transfer from hospital for palliative care. Within a short time, we could see a marked improvement in her condition, no longer bedridden and beginning to show an interest in life again. This was purely down to the excellent care, compassion and patience
shown by everyone looking after her. Mam even began to enjoy the varied activities, entertainment and especially the trips out in the minibus.
Sadly she passed away on 2 August, peacefully with family by her side.
It gives us great comfort to know that mam received the best care possible from all the staff, without exception she was treated with dignity to the end.
Our sincere thanks go to all who not only looked after mam but also us, her family when we needed it most, we will always be grateful.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your beautiful comments especially at such an emotional time for yourselves, Mum will be sadly missed by all.
I will ensure that your lovely words are passed over to the team.

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Review from Lindy F (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello to all the lovely staff at Scarborough Court who all work so hard to ensure the residents are well cared for and happy. You are a fab team, so friendly, welcoming, kind and caring towards my mam, other residents and myself when I visit. During these difficult times, I know you are all continuing
with all the amazing work you do. Staying in touch via video calls have been great; so a huge thanks for that. Take care, look after each other and stay safe.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your beautiful, kind words, the staffing team are an incredible group of people even more so during these tough times.
I will ensure that your lovely comments are passed on.
Take care and stay safe.

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Review from Michelle C (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the fantastic work that the whole team at Scarbrough Court are doing. Looking after everyone's family members and my dad, it is really appreciated. Keep up the hard work and stay safe. Hope to see the fantastic team and all our family members sometime soon.

Reply from Sam Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely, wonderful comments, I will ensure that the team receive your feedback, Dad is doing well and we are organising daily video calls to families.
We hope that we will get to see everyone sooner rather than later, but in the meantime, I hope you and your family stay safe and well.

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Review from Malcolm S (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents at Scarborough Court. During their time together, they were treated with great respect, humility and understanding. However, my father passed away and the staff have shown all the compassion my mother could have wished for during this difficult time.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your kind words, especially at this sad time.
I will ensure that I pass on your lovely comments to the team.

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Review from James A (Son of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was not responding to the medication prescribed and her GP asked me to agree to her being given palliative care only. The staff moved her bed so as to allow them to observe her more readily and to allow her to see people passing her room. As mam became more frail the staff contacted me at
home or on regular visits to update me of her condition. In her last days she was accompanied by a member of staff for most of the time and on her final day carers were present when we were not so she was never alone. I feel the care and attention given to my mother could not have been bettered and a very sad occasion was made more bearable with the selfless attitude of all at Scarborough Court.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely, kind words especially at this difficult time. I will ensure that your comments are passed onto our amazing team.

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Review from G C (Son of Resident) published on 20 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are having some issues with my mother when asking her to bathe. Also, with there being changes in staff and a lot of staff are young, she is confused as to who the people are coming into her room. A suggestion is that her carers wear a uniform top as she might recognise them as being of an
official capacity. As she sometimes thinks she is back in her own bungalow, she is wondering who these people are.

Reply from Chiao Kwan, Marketing & Communications Officer at Scarbrough Court

Thank you for the comments and we have taken these on board.
We have a non-uniform system in the Home but all staff wear badges and we ensure that the staff that work within our residential household are consistent so that our residents do become familiar with them. We are going to have photos of our staff so that residents and their families are able to recognise the team members.
If you do have any further concerns, please do not hesitate to speak with our Home Manager.

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Review from Andrea R (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Scarborough Court my mum has been given excellent care. The staff have treated her with respect and dignity. They have made her feel welcome from the minute she arrived. She has thrived and I haven't seen her looking so happy in a very long time. They have also helped both myself and
sister through a hard time, making us feel welcome and at ease.

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Review from Peter W (Cousin of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't expect anything better for my 96-year-old cousin. Everyone is so helpful and friendly since his admission in February 2019 his health has improved and he is much happier well done.

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Review from Alan L (Son of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home provides all that is required and more for the residents be they compos mentis or suffering from dementia. The home is overseen by a good management team which in turn are overseen by Freemasonry. The team and the RMBI ensure a smooth running and well run care home.

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Review from D R (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During December my Mother was very poorly with a nasty chest infection. My Mother is in her late 90's and we are very close. As she was so unwell I arrived early each morning and stayed until late at night even though I mostly could simply be with her. The staff were exceptionally kind and understanding.
They listened to my concerns and were quick to call for medical help whenever my Mum's health deteriorated. I commend them for the care of both my Mum and myself.

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Review from D B (Son of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Scarborough Court is professionally run by a very accessible management team. The staff who deal with residents are friendly, highly competent and above all, kind and understanding. I would definitely recommend Scarborough Court.

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Review from Alan H (Nephew of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Scarbrough Court is ok as far as care homes go. There are good staff there but a shortage of volunteers eg., to drive the bus for outings for residents is a continual challenge.
Although staff are very caring and friendly they do not absorb message from friends and relatives to help in the life of
the residents, for example, they leave my aunt in a wheelchair all day when what she asks for is time in an armchair/sitting in bed an continue to talk to when she is stone deaf.

Reply from Kristin Mewald, Marketing & Communications Manager at Scarbrough Court

Thank you for your review of Scarbrough Court. We are glad that you feel that staff provide a friendly and caring service to your aunt. Our resident’s health and wellbeing is of the highest priority to us and we strive to work together with residents to help them take part in as many activities and events as they wish to but we also respect their privacy.


We are hoping to recruit some volunteers to support with the driving of the minibus, however, all drivers must undertake specialist 3-day training course to ensure the safety, health and well-being of our residents at all times.


If you wish to discuss any particular concerns, please contact our Home Manager who will be able to assist you further.

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Review from A M (Husband of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Scarbrough Court, staff and management enough 100%+

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Review from V S (Relative of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming atmosphere. Staff work hard and kept busy, unable to give proper marking on food as resident in question is on special diet which is strictly adhered to. Medical assistance always on hand and appears to have good relationship with local surgeries and hospital. Not home obviously, but as near
as possible to this in the unfortunate circumstances residents find themselves in.

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Review from M C (Sister of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff give loving care and attention to the residents. The management are very caring and approachable. The activities team are fantastic, always something going on to keep the residents happy. A special mention to the maintenance men who are so helpful and cheerful.

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Review from Alexander M (Husband of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has come on 100% since being admitted to Scarbrough Court due to the love and care of staff and management.

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Review from R K (Husband of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent and very kind and helpful. Highly recommendable.

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Review from Eleanor L (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Still supportive and providing caring needs.

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Review from John F (Son of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after and is happy in the home.

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Scarbrough Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Scarbrough Court is calculated as follows: ( (386 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 427 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scarbrough Court is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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