Scarbrough Court

Thanks, everyone.

My mother moved into Scarborough Court in the summer, and I have seen her physical and mental health improve as a result. The staff are great, and she is more independent than ever. Our family know she is in safe hands, and the worry of her falling and being left on her own has now gone.

She was at the end of life care stage but passed away peacefully in careful hands. Cannot fault the home in any way.

We didn’t choose for her to live in Scarborough Court, and I’m so thankful that a room was available. They’ve had a tough time in recent times and are doing a fantastic job.

My dad moved into Scarbrough Court in March 2021 amid the COVID chaos, and so far, he is enjoying living there. All the staff I have dealt with have been really nice - very pleasant and really helpful (especially reception), and Dad has nothing but complimentary things to say about all the staff he has come into contact with. The home itself always looks very clean, presentable and welcoming. Dad loves the way the staff are always popping into his room to see how he is or to see if he would like a cuppa - this is a very nice touch. It's still early days for Dad, but so far, things have gone very well, and the staff were great in helping Dad's move go so smoothly. I would recommend anyone going to have a look around Scarbrough Court and seeing how nice it is if considering this for their loved one. Dad is also full of praise for the activities coordinator, and he is always saying she is such a hard worker!

Outstanding care home. I've been in a few with my late father and friends mother - very good indeed. The manager does not suffer fools easy, so the staff do an outstanding job. Runs like clockwork. The older ones get looked after, not just left in their rooms all day, plus they get changed when they have accidents, not just left in their own mess for hours like some homes. The food is very good indeed too. Well, the best place by far to send your older one; they get looked after, alot less stress on the mind. I was very surprised by the level of care that my mother gets - when I get old, I'd book myself in as well. A very good home - one of the best - 5-stars.

Unfortunately, Mum hasn't completely settled in, as we are unable to take her personal stuff into her room and place it as she would have at home, as soon as we are able to do this, I think she'll be very happy in Scarbrough Court.

It is difficult to comment accurately due to the Covid situation as visiting was somewhat restricted. The situation was and still is conducted in a very professional way. I have constantly used the video link provided by the home, and it has become a vital contact for me. The staff handled the calls in an excellent way on every occasion. I have had no problems with the home at all over the years that my wife has been a resident there.

My mum was placed in Scarborough Court after a short spell in hospital. The staff have been amazing at these difficult times. Because of Covid, I have been unable to go in and visit Mum, and as she has dementia, it has been very difficult for her to understand. The care Mum has received while in Scarborough Court has been wonderful; my mum is very happy there and always looks comfortable and clean. Mum struggles to eat, so they provide pureed food for her, and when she’s not feeling well, the girls will sit and feed her. At Christmas and her birthday, the staff went above and beyond to make her day special, and even sent videos so I didn’t feel like I was missing out. It’s nice to know that she is safe, cared for and comfortable. I’ve been able to visit Mum in the pod and also go in and visit her after I’ve been tested with a rapid test. And hopefully, when things ease up, I’ll be able to go in and visit more often. Everything is done very professionally. Can’t thank them enough.

My father-in-law moved into the Nursing Wing of Scarbrough Court in early January 2021. It was a stressful time for all concerned, in particular, for my father-in-law. Our fears were certainly allayed shortly after speaking with the absolutely brilliant staff and nurses. And what is one of the most noticeable attributes of the Scarbrough team is that they obviously care, which is so important when you are placing a family member into their hands. The team have made it possible for us to have regular video calls with my father-in-law, which has been so comforting for us all. My partner and I are in contact with the staff regularly, to the extent that we are now all on first-name terms - which makes it feel like an extended family! They continually keep us updated with his well-being. I truly wish I could mention the staff members by name because they have been fantastic, and are equally professional and caring. The afternoon tea and cake goes down a treat too. Thank you so much!

The care and level of attention given to my friend have been outstanding at Scarborough Court, without the dedicated service he has received; I personally don't think he would have reached the fantastic age that he is today.

The staff are outstanding.

I have always been treated with courtesy and kindness from the staff in this establishment. I have a pleasant room to live in on the top floor and nice neighbours.

The care my husband received at Scarbrough Court, Cramlington in the last months of his life was outstanding. He was given expert nursing care, which was carried out with great attention paid to his comfort and well being. The nursing staff went to great lengths to adhere to the emergency nursing plan I had asked for and ensured my husband did not suffer pain or discomfort. There was always a tea tray to help calm and soothe the family during this difficult time, yet this care was never intrusive. The welcome and friendliness of every member of staff was so appreciated, in those last days of my husband’s life. It was professional and empathetic. We appreciate that during the unforeseeable events of this year, everyone at Scarbrough Court, without exclusion, maintained the highest of standards for those in their care. It goes beyond training; it shows personal qualities of vocation and kindness.

At the moment we are using the 'User-friendly pod' which allows me a visit to my mother in every well thought out area with safety being given maximum consideration. At the moment I am unable to visit my mother in the care home so I find the facility excellent and well thought out.

Care of both resident and family is excellent. Family member kept well informed and up to date.

Our sincere thanks go to all who not only looked after mam but also us, her family when we needed it most, we will always be grateful.

Hello to all the lovely staff at Scarborough Court who all work so hard to ensure the residents are well cared for and happy. You are a fab team, so friendly, welcoming, kind and caring towards my mam, other residents and myself when I visit. During these difficult times, I know you are all continuing with all the amazing work you do. Staying in touch via video calls have been great; so a huge thanks for that. Take care, look after each other and stay safe.

Thank you for the fantastic work that the whole team at Scarbrough Court are doing. Looking after everyone's family members and my dad, it is really appreciated. Keep up the hard work and stay safe. Hope to see the fantastic team and all our family members sometime soon.

Both my parents were residents at Scarborough Court. During their time together, they were treated with great respect, humility and understanding. However, my father passed away and the staff have shown all the compassion my mother could have wished for during this difficult time.