Scarbrough Court

Alexandra Way, Cramlington NE23 6ED
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9.9 120 Reviews
  • Scarbrough Court, Cramlington
Scarbrough Court is a homely and refurbished accommodation that is environmentally-friendly and ideal for tailoring personalised care and support. The Home is close to historical sites and local beaches of Cramlington in Northumberland, and provides residential care, nursing and residential dementia support.

The Home comprises of beautifully designed communal areas, an impressive roof garden and landscaped grounds.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Scarborough Court for further information.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1227 – £1494
  • Self-Funded Residential Dementia Care: £1305 – £1707
  • Self-Funded Nursing Care: £1668 – £2182
  • RESPITE Self-Funded Residential Care: £1411 – £1643
  • RESPITE Self-Funded Residential Dementia Care: £1435 – £1878
  • RESPITE Self-Funded Nursing Care: £1835 – £2400

Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

These prices are only a guideline, please contact Scarbrough Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Samantha Buxton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Self-funding residents or Freemasons supported by their Local Authority
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Parking

  • Parking on site

Scarbrough Court Reviews (120)

9.9

Scarbrough Court has a Review Score of 9.9 (9.895) out of 10, based on 37 reviews in the last 2 years.
Over all time Scarbrough Court has 120 reviews.

Overall Experience
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Date Published
  • 120
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Reviewer Connection to Scarbrough Court
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Total of 120, showing 81-100
Review from Eleanor L (Daughter of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Still supportive and providing caring needs.
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Review from John F (Son of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very well looked after and is happy in the home.
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Review from Valerie D (Daughter of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good facility where people are treated with dignity and respect. This is a care home without the usual smells associated with care homes. Residents are well cared for and encouraged to engage in social activities.


The dining room, lounges and bedrooms would not be out of place in a good quality

hotel. The staff are caring and go the extra mile to help make residents' lives better.
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Review from John S (Husband of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and friendly but could do with more staff (carers).
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Review from L L (Son of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They try very hard to involve residents in a wide range of activities.
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Review from Joan S (Wife of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Scarborough Court has been very friendly, caring and helpful and my husband has been treated with utmost care and the activities have been very good.
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Review from Percy M (Son of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The residents receive prompt attention to calls for service, in addition to the routine personal care and meal provision. Perhaps additional mental stimulation for those people who choose not to mix with other residents and are handicapped in hearing and sight would be of advantage. However routine
care and attention is very good.
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Review from U P (Wife of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Scarborough Court is an attractive, welcoming home where staff are fully trained to provide all residents with support and a high quality of care. My husband has severe dementia. He can relax in his large, ensuite room and listen to music when he feels like it and is also encouraged to join in many
activities with other residents. My family and I are grateful to the staff at Scarborough Court for looking after him so well.
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Review from Denise S (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident since December 2016 and loves it. She settled really quickly thanks to the care and support of staff and their encouragement to join activities. As her health has deteriorated they have ensured that she is comfortable, engaged and feels safe. She is clearly "known" by staff.
I'm particularly pleased with the senior staff who not only take excellent care of mum they also ensure that I'm Ok too.
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Review from I F (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The laundry system could be better. 2-3 pairs of trousers have gone missing.
Reply from Kristin Mewald, Marketing & Communications Officer at Scarbrough Court

Thank you for your review of Scarbrough Court. We’re glad to see that you have rated most aspects of our service as good. We’re sorry to hear that you have experienced problems with the laundry service and some items have gone missing. Each resident has been given a net laundry bag
to ensure small or personal items don’t get lost, which has now helped to improve the service. We encourage families to ensure that each piece of clothing is labelled when a resident moves in, and we also offer a label service where families can purchase labels for clothes. If you wish to discuss any particular concerns, please contact our Home Manager who will be able to assist you further.

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Review from L Z (Daughter of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My Mum has been resident at Scarbrough Court Cramlington for 14 months. It has been a difficult transition for my Mum, from being independent and living alone, to full-time dementia care. The staff accommodate most requests, allowing personal furnishings etc. Entertainment is lacking and needs improving,
especially with dementia residents. The care home has a new minibus that is rarely used, outings are few. Interaction with staff and residents needs to be improved. Cleanliness needs improving.
Reply from Kristin Mewald, Marketing & Communications Officer at Scarbrough Court

Thank you for your review of Scarbrough Court. We are glad that the Home’s staff has been able to accommodate most of your mother’s requests regarding personal furnishings. Sorry to hear that you feel the entertainment is lacking. At Scarbrough Court, we try to accommodate different hobbies and interests by offering a varied activities planner. Our Activities Coordinators have also been meeting with residents to discuss any particular activities they would like to do following recent feedback. We are hoping to recruit some volunteers to support with the driving of the minibus, however, all drivers must undertake specialist 3-day training course to ensure the safety, health and well-being of our residents at all times. If you wish to discuss any particular concerns, please contact our Home Manager who will be able to assist you further.

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Review from Sandra M (Daughter of Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came into the home in a grief-stricken distressed state. Within a short time, he settled and loved the family feel of the environment. The home is clean, bright and friendly, the staff are brilliant and caring.
The food is lovely and my Dad was well fed. He was kept clean and tidy and his
room was too. He loved the outings and all the activities they put on.
I cannot thank everyone for making my dad happy again.
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Review from Patricia J (Wife of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my husband several times a week for nearly a year and in that time I have always found him well cared for and settled. Although unable to express his feelings easily it is obvious from his eagerness to visit the dining room that he enjoys the good food. This stimulation is helped
by the many activities and pleasant, helpful staff.
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Review from Kevin R (Son of Resident) published on 1 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home always comes across as well run, with caring, committed staff, who show they are interested in the needs of the residents and considerate to family members also. The Business Administrator was so helpful in assisting, with the application process for my Mother to be allocated a place. The nursing
staff have kept me informed of any concerns during her stay so far, and are always approachable. The staff caring for my mother, have also been keen to go the extra mile and do whatever they can to help.
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Review from Ian W (Son of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first considered Scarbrough Court for my mum I was in a troubled state. I had lost my wife after a long illness and mum had been in the hospital for months and now needed nursing care.As soon as I walked into Scarbrough Court I knew that this was the best place for mum.


The building was light

and airy, cleaners were busy in the reception area and the place was spotless. I moved mum in straight away.


Mum has always been well looked after. Your staff have befriended me also and always make me welcome. Management set the tone for the organisation and Scarbrough Court has an excellent manager.

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Review from Carole T (Daughter of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first time I have been as I live in Essex and my mother has only been in the home for a few weeks. My first impression was on entering a very good one. It was immaculately clean and had a homely feel about it. No nasty smells either! I went back the following day for the Christmas fair and
everyone there all seemed to be happy. The staff looking after my mother were friendly caring and treat my mother with dignity.
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Review from Margaret R (Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Scarbrough Court is a large, pleasant and modern building it is clean and kept in good decorative order. It has a pleasant dining room and good sized common room. Guests are generally well looked after and are well fed. Staff are generally pleasant and willing to help residents.
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Review from D D (Son of Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This relates to the last few weeks of my mother's life. I was most impressed and comforted by the very high standards of love and care given to my mother as she faded away suffering from frailty and dementia. Speaking to various staff it was obvious they were well trained and very committed to ensuring
dignity and tranquillity.
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Review from Teresa C (Niece of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find Reception staff, carers and shift managers polite, friendly and very helpful if I have any queries. I am very confident that the staff know my aunt very well as an individual and are able to deal competently with any issues which may arise as a result of her particular dementia condition.
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Review from Colin W (Son of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an ex-firefighter, I've seen lots of care homes and Scarbrough Court is the best by far. I have no concerns at all about the care my father, who is 96yrs, is receiving.
All the pressure and worry my brother and I previously had has been completely lifted.
I would like to take this opportunity
to thank the staff and management for all their help.


RE: safety/security rating below - safety is excellent, some security issues were previously raised but they have been addressed.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Scarbrough Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.895 for Scarbrough Court is calculated as follows: ( (389 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 428 Ratings = 4.895
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Scarbrough Court is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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