Scarbrough Court

My mother was not responding to the medication prescribed and her GP asked me to agree to her being given palliative care only. The staff moved her bed so as to allow them to observe her more readily and to allow her to see people passing her room. As mam became more frail the staff contacted me at home or on regular visits to update me of her condition. In her last days she was accompanied by a member of staff for most of the time and on her final day carers were present when we were not so she was never alone. I feel the care and attention given to my mother could not have been bettered and a very sad occasion was made more bearable with the selfless attitude of all at Scarborough Court.

The carers are having some issues with my mother when asking her to bathe. Also, with there being changes in staff and a lot of staff are young, she is confused as to who the people are coming into her room. A suggestion is that her carers wear a uniform top as she might recognise them as being of an official capacity. As she sometimes thinks she is back in her own bungalow, she is wondering who these people are.

Since moving into Scarborough Court my mum has been given excellent care. The staff have treated her with respect and dignity. They have made her feel welcome from the minute she arrived. She has thrived and I haven't seen her looking so happy in a very long time. They have also helped both myself and sister through a hard time, making us feel welcome and at ease.

I couldn't expect anything better for my 96-year-old cousin. Everyone is so helpful and friendly since his admission in February 2019 his health has improved and he is much happier well done.

This home provides all that is required and more for the residents be they compos mentis or suffering from dementia. The home is overseen by a good management team which in turn are overseen by Freemasonry. The team and the RMBI ensure a smooth running and well run care home.

During December my Mother was very poorly with a nasty chest infection. My Mother is in her late 90's and we are very close. As she was so unwell I arrived early each morning and stayed until late at night even though I mostly could simply be with her. The staff were exceptionally kind and understanding. They listened to my concerns and were quick to call for medical help whenever my Mum's health deteriorated. I commend them for the care of both my Mum and myself.

Scarborough Court is professionally run by a very accessible management team. The staff who deal with residents are friendly, highly competent and above all, kind and understanding. I would definitely recommend Scarborough Court.

Although staff are very caring and friendly they do not absorb message from friends and relatives to help in the life of the residents, for example, they leave my aunt in a wheelchair all day when what she asks for is time in an armchair/sitting in bed an continue to talk to when she is stone deaf.

I can't praise Scarbrough Court, staff and management enough 100%+

Welcoming atmosphere. Staff work hard and kept busy, unable to give proper marking on food as resident in question is on special diet which is strictly adhered to. Medical assistance always on hand and appears to have good relationship with local surgeries and hospital. Not home obviously, but as near as possible to this in the unfortunate circumstances residents find themselves in.

The staff give loving care and attention to the residents. The management are very caring and approachable. The activities team are fantastic, always something going on to keep the residents happy. A special mention to the maintenance men who are so helpful and cheerful.

My wife has come on 100% since being admitted to Scarbrough Court due to the love and care of staff and management.

Staff are excellent and very kind and helpful. Highly recommendable.

Still supportive and providing caring needs.

My mother is very well looked after and is happy in the home.

Very good facility where people are treated with dignity and respect. This is a care home without the usual smells associated with care homes. Residents are well cared for and encouraged to engage in social activities.

The dining room, lounges and bedrooms would not be out of place in a good quality hotel. The staff are caring and go the extra mile to help make residents' lives better.

Very caring and friendly but could do with more staff (carers).

Everyone at Scarborough Court has been very friendly, caring and helpful and my husband has been treated with utmost care and the activities have been very good.

They try very hard to involve residents in a wide range of activities.

The residents receive prompt attention to calls for service, in addition to the routine personal care and meal provision. Perhaps additional mental stimulation for those people who choose not to mix with other residents and are handicapped in hearing and sight would be of advantage. However routine care and attention is very good.