Scarbrough Court

Scarborough Court is an attractive, welcoming home where staff are fully trained to provide all residents with support and a high quality of care. My husband has severe dementia. He can relax in his large, ensuite room and listen to music when he feels like it and is also encouraged to join in many activities with other residents. My family and I are grateful to the staff at Scarborough Court for looking after him so well.

My mum has been a resident since December 2016 and loves it. She settled really quickly thanks to the care and support of staff and their encouragement to join activities. As her health has deteriorated they have ensured that she is comfortable, engaged and feels safe. She is clearly "known" by staff. I'm particularly pleased with the senior staff who not only take excellent care of mum they also ensure that I'm Ok too.

The laundry system could be better. 2-3 pairs of trousers have gone missing.

My Mum has been resident at Scarbrough Court Cramlington for 14 months. It has been a difficult transition for my Mum, from being independent and living alone, to full-time dementia care. The staff accommodate most requests, allowing personal furnishings etc. Entertainment is lacking and needs improving, especially with dementia residents. The care home has a new minibus that is rarely used, outings are few. Interaction with staff and residents needs to be improved. Cleanliness needs improving.

I cannot thank everyone for making my dad happy again.

I have been visiting my husband several times a week for nearly a year and in that time I have always found him well cared for and settled. Although unable to express his feelings easily it is obvious from his eagerness to visit the dining room that he enjoys the good food. This stimulation is helped by the many activities and pleasant, helpful staff.

The home always comes across as well run, with caring, committed staff, who show they are interested in the needs of the residents and considerate to family members also. The Business Administrator was so helpful in assisting, with the application process for my Mother to be allocated a place. The nursing staff have kept me informed of any concerns during her stay so far, and are always approachable. The staff caring for my mother, have also been keen to go the extra mile and do whatever they can to help.

When I first considered Scarbrough Court for my mum I was in a troubled state. I had lost my wife after a long illness and mum had been in the hospital for months and now needed nursing care.As soon as I walked into Scarbrough Court I knew that this was the best place for mum.

The building was light and airy, cleaners were busy in the reception area and the place was spotless. I moved mum in straight away.

Mum has always been well looked after. Your staff have befriended me also and always make me welcome. Management set the tone for the organisation and Scarbrough Court has an excellent manager.

This is the first time I have been as I live in Essex and my mother has only been in the home for a few weeks. My first impression was on entering a very good one. It was immaculately clean and had a homely feel about it. No nasty smells either! I went back the following day for the Christmas fair and everyone there all seemed to be happy. The staff looking after my mother were friendly caring and treat my mother with dignity.

Scarbrough Court is a large, pleasant and modern building it is clean and kept in good decorative order. It has a pleasant dining room and good sized common room. Guests are generally well looked after and are well fed. Staff are generally pleasant and willing to help residents.

This relates to the last few weeks of my mother's life. I was most impressed and comforted by the very high standards of love and care given to my mother as she faded away suffering from frailty and dementia. Speaking to various staff it was obvious they were well trained and very committed to ensuring dignity and tranquillity.

I always find Reception staff, carers and shift managers polite, friendly and very helpful if I have any queries. I am very confident that the staff know my aunt very well as an individual and are able to deal competently with any issues which may arise as a result of her particular dementia condition.

I would like to take this opportunity to thank the staff and management for all their help.

RE: safety/security rating below - safety is excellent, some security issues were previously raised but they have been addressed.

Scarbrough Court provides excellent care in a light and airy environment. Management, care, nursing and support staff are all efficient and friendly. Relatives and visitors are always welcome and often in the many varied organised activities. The approach is very person centred which is of huge benefit to the residents, helping them to feel safe and happy.

A very professional, caring and understanding staff.

Overall the family is very happy with Mam's care.

We are happy with the way things are going, with the care and social activities.

We are happy with the place. Everything seems fine. The staff are very good and my Mum is looked after very well.

All staff, both admin and nursing have been very helpful and supportive.

My Mum was a resident at Scarbrough Court for several years and I have only the highest of praise for the Staff, Management and Facilities at this home. She was always treated with respect and the standard of care was second to none. The Staff really cared about the residents and went far beyond the level of care expected. They went out of their way to ensure that I was fully informed of my Mum's condition and had all the information about her ongoing care. In addition, they are all really nice people. The home was always a happy and caring environment and staff and management were always willing to cater to any requests and address any concerns that were made. The facilities were always maintained to the highest standards and were continuously being updated. We looked at many homes before choosing Scarbrough court and it's safe to say that it was head and shoulders above the rest.