Glanffrwd Care Home, Bridgend, Bridgend
Glanffrwd Care Home, Bridgend, Bridgend
Glanffrwd Care Home, Bridgend, Bridgend

Located within a residential area of Pencoed, Glanffrwd Care Home is a purpose-built 43 bedded accommodation offering nursing, residential and end of life care.

At Glanffrwd Care Home residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the gardens.

Chefs at Glanffrwd pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritious meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Joan Thomas (Manager)

Local Authority / Social Services: Bridgend County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Epilepsy • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Convalescent Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Glanffrwd Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 26 Jan 2018

Please contact us for information regarding our bed availability

Reviews

9.6 Glanffrwd Care Home has a Review Score of 9.6 (9.582)

The Review Score of 9.6 (maximum of 10) for Glanffrwd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Glanffrwd Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.582 for Glanffrwd Care Home is calculated as follows: ( (172 Excellents x 5) + (102 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 282 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Glanffrwd Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 15 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Glanffrwd Care Home?

  • Extremely LIKELY
    23
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Glanffrwd Care Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    7
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My mother and I are very happy and pleased. She has only been in Glanffrwd but she says she likes it and is happy. I feel the same, everyone is very helpful.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care that was offered to my brother was excellent. Food very good. Always felt very clean and freshly shaved.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The service within the home is excellent both management and staff. However staffing should be looked at especially for hoisted staff, the staff are excellent but rushed off their feet. Very impressed with menus being looked at for pureed food diet. Keep up the good work. Thanks for all you do for Mam.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The review was managed appropriately at the time we met the home's manager and line manager.
Issues concerning us were listened to and later related to the staff.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are very friendly, polite and helpful, they have time for their residents. I do, however, find that some days there could be more staff, staff are rushed off their feet but do their best.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Katie Price, Careline Advisor at Glanffrwd Care Home responded to this review on 03 Oct 2017:

Our current staffing ratios are correct as per HC-One guidelines and CSSIW guidance.
We review our dependency levels on all floors on a regular basis and on September 29th 2017, a new dependency review was undertaken and completed by the Home Manager and Deputy Manager and sent to the Area Director for review.

Staff are always friendly and helpful. If there is any problem it is quickly dealt with. They have done wonders for my Mum as she could not weight bear when she went there, but now she gets around well with her zimmer frame.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have had a review with staff at Glanffrwd I have also had a review with the health board and I get telephone calls from the mental health team, all of which are satisfactory.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff at Glanffrwd Care Home are consistently caring personable and welcoming. They know the residents well and treat them as individuals, giving them a sense of companionship and bring fun into their lives. I would have no hesitation in recommending Glanffrwd Care Home to other people who are looking for a caring environment for their relatives.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Overall home appears very good. I would recommend this home.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Mam has been in the home for four months. Her care has been constant and professional. We are very happy with our choice of home for our mother. Looking forward to the big lunch in June and the annual fete in July. The regular family meetings are very informative and good way of meeting other residents family members.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife was a resident for two years until she passed away in April 2017. The care, concern and kindness shown during her stay was second to none, it was truly a 'home from home'
I have nothing but praise for her care during this period and I will continue to visit the many friends made there, both staff and residents.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All staff at Glanffrwyd are always helpful, cheerful and available. I have always found them to be caring and happy to help. Dad has been there for 8 months and has settled well and is always clean and tidy. He is happy in Glanffwyd and has become very fond of the staff. Every visit is always a positive experience.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care given to my father. He is very happy and content. He is treated with respect at all times and seems to be very settled.

How likely would you be to recommend Glanffrwd Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Great staff. Can only be described as first class care in five star hotel.
My mother has been at Glanffrwd for 5 years

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum was admitted to this home on 30/9/16. She was very weak and we didn't think she would make it to Xmas. The love and care she was shown was incredible and she picked up. She was 91 and passed in her sleep. At least she went peacefully knowing she was loved and well cared for. Mum has been in two other homes prior to this one. No comparison in the care she received prior to Glanffrwd it is wonderful.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my aunt is receiving is excellent. The staff are all very friendly and caring. My aunt is always looking clean and well cared for.
Thank you all.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We found Glanffrwd Care Home a very helpful home with staff very caring and dedication to their work. I would certainly recommend Glanffrwd to everyone seeking care.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has had the unfortunate luck to need emergency A&E attention recently. Each time this has happened, I have been contacted immediately by the nursing staff to reassure and inform me of the developments. Their approach is efficient and extremely caring. I really do feel that with the care providers/nurses and myself that we are a prime example of 'teamwork' in action.
Every member of staff within the home that I have met/had dealings with are a credit to you.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Mu Mum has been resident at Glanffrwd for nearly 3 years. She is happy and well cared for.
The staff are attentive and very caring and are always able to tell me what kind of day Mum has had.
They treat her with dignity, kindness and a sense of humour, which is appreciated both by Mum and her family.
The family are always kept informed of any issues and any concerns raised are always addressed,
I would not hesitate to recommend Glanffrwd to anyone looking for a safe, and caring home.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We cannot fault this nursing home for the care and attention and high standard.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Rooms: Excellent

My 89-year-old aunt has been a resident of Glanffrwd Care Home for the best part of two months. During that time she has experienced care and compassion to the highest standard. At all times she has been treated with dignity and understanding.
What is refreshing is that when questions are put to the staff concerning my aunt's health a straight answer is received, there is no evasiveness or fobbing off.
To date, I have nothing but the highest praise for the treatment she is receiving.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have no concerns with the care I receive, although I believe in the mornings staff could be helped by providing extra staff members to be able to see to residents within the time scales needed. I feel that all the staff are happy to work within teams but feel the correct skill mix is important in order for care to be carried out in an excellent manner. I am overall happy with the staff, the home and the care provided.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Glanffrwd Care Home responded to this review on 08 Mar 2016:

All of our residents are reviewed regularly so that we can meet their individual needs in a timely manner. We are very aware that every resident has different expectations of the service and we constantly strive to ensure we are providing an excellent level of care.

The care is of a very good standard, with the residents treated with care and dignity. The staff are very polite and helpful and make a great effort to ensure that the residents/relatives are made to feel welcome. My mother is generally happy and very well cared fro, which is very reassuring.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find Glanffrwd a very friendly professional care home. The staff are sociable and are willing to help in any way they can. The care home is very clean and the food is excellent. the care mam receives is very good. My family and I are very happy with Glanffrwd knowing mam is well cared for and looked after.

How likely would you be to recommend Glanffrwd Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Joan

Joan Thomas

Job Title: Home Manager

Joined: 2017

Description:

Joan joined the Home recently as the Home Manager

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Glanffrwd Care Home