Quarry Hall Care Home

Newport Road, St Mellons, Cardiff CF3 5TW

Located on the outskirts of Cardiff, Quarry Hall Care Home is a Grade II listed building converted into an 86 bedded property offering Dementia, Nursing, Residential, Respite and End of Life care.

Residents at Quarry Hall have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Quarry Hall pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 86 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65. Ages 65+.

Single Rooms: 86

Rooms with ensuite WC: 86

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Quarry Hall Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.6 (maximum of 10) for Quarry Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Quarry Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.69 for Quarry Hall Care Home is calculated as follows: ( (232 Excellents x 5) + (75 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 319 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.872 Points relating to the number of positive Reviews for Quarry Hall Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.2 positive Reviews (86 registered maximum number of service users ÷ 5). 15 Reviews ÷ 17.2 Target = 0.872

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Quarry Hall Care Home has a Review Score of 9.6 (9.562) from 27 Reviews


Average Ratings

  • Excellent
    20
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Quarry Hall Care Home?

  • Extremely LIKELY
    23
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Quarry Hall Care Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

The home looks comfortable and well furnished and decorated. The main corridor displays lots of photos and arts and crafts made by the residents. My sister and I are not regular visitors but try to go once a month. The staff also put on lots of activities such as Zumba, sing-a-longs which are great, and they all seem to enjoy. The staff seem very good and have a good relationship with the residents. I have one criticism which is one occasion visiting my auntie, she was in an armchair in the lounge and, as I entered, she was having a coughing fit. Though there was somebody in a side office, she was engrossed in paperwork. I had to go and get a glass of water for my auntie.

How likely would you be to recommend Quarry Hall Care Home? Likely

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Average Rating:   4.3 out of 5

Clare Sheehan, Care Advisor at Quarry Hall Care Home responded to this review on 23 Mar 2018:

I am very sorry that this was your experience, our care staff do work hard to meet the needs of the Residents. Our aim and goal at HC-One is to offer kind care to all our Residents. If at any time you require assistance from any member of our team, please do not hesitate to say. The wellbeing and needs of the Residents are always our first priority over and above any task.

As a family, we are very pleased with her care.
She seems happy and the carers are lovely and are always willing to discuss anything with us.
The fact that they have the opportunity to sing together with the lovely lady that organises it is a really good idea because my sister loves music and singing it really cheers them all up!
The coffee shop is very handy as it makes her feel as if she has gone out somewhere different and it's easier for us that it's in the building as her mobility is so bad.
The only thing that's not nice is the smell sometimes, would it be possible to have an air freshener?
Thank you.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

This home ticks all the boxes. Staff are exceptionally caring and I cannot find fault in any aspect of this home. Highly recommend.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I can honestly say that all the staff are excellent in Quarry Hall. They treat my father in law with great respect and dignity and work very hard.
Thanks for the care you provide him.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Both my parents are residents of Quarry Hall. I'm happy with the care they receive there. Mum's been in several previously and there is no comparison. Without exception, they all failed to care properly for her.
At Quarry Hall everyone is kind and genuinely seems to care how Mum is and does their best for her.
She can be a bit difficult to understand but as they've got to know her they've been able to translate and lessen her frustration.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

My grandmother has been in the home for over two months now, we as a family have found the home to be excellent. My grandmother has settled in very well without any problems. The home has lovely surroundings and wildlife. The home provided lovely activities throughout the week and also takes residents out on trips. The staff are very friendly and helpful and my nan gets on very well with all the staff. My grandmother enjoys all her meals, also family members or visitors are offered a drink and cake/biscuits. Family pets are very welcome into the home which makes my nan smile.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was very impressed with the care provided to my late friend. He needed total care and he got it.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The rooms are always clean and tidy. The residents are very well cared for and treated very respectfully.

We are always made very welcome by staff and management and the staff are happy and cheerful and nothing is ever too much trouble.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Mum has been a Dementia resident of this home for 2 years now. Throughout, the staff have been caring and attentive. They do a difficult job, very well. Management is very accessible. All staff have been friendly and supportive to the family. Regular activities are organised and Mum particularly enjoys the Friday singing. Cleanliness is good. The staff take care to help mum dress as she would wish to be. Her room is always clean and tidy.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are wonderful and my friend has got so much better since being there. Everything is so marvellous and she is much happier.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum has been a resident at Quarry Hall since August.
The staff are friendly and caring and care for Mum with respect, dignity and allowing her independence and are professional in every aspect of care and well being of residents.
Activities are varied and well attended. Relatives and friends are encouraged to attend which makes a great family atmosphere.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My sister has improved both in health and outlook due in no small part to the care and attention of all at Quarry Hall.

She is happy and looks forward to every new day.

As a family, we are much comforted by this situation.

Well done.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I would just like to say thank you to all the management, nurses and care staff for the care shown over the last 18months. Very much appreciated.

How likely would you be to recommend Quarry Hall Care Home? Likely

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Average Rating:   4.6 out of 5

My mother is new to Quarry Hall and needs a dementia nursing resource. The transition from hospital has naturally been difficult for her at the age of 91 and she has presented some challenges.
I have been very impressed by the staff who have tried hard to understand and meet her complex needs. She relates well to them and they have been extremely kind and caring.
The management is excellent and always available, approachable and looking to resolve any issues as they arise.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I am quite satisfied with the way they are looking after my wife. They are all very kind.

How likely would you be to recommend Quarry Hall Care Home? Likely

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Average Rating:   3.8 out of 5

My mum was treated very well, staff were always on hand to support her and ensure her stay was enjoyable. She was allowed her independence but they made sure she knew they were there if she needed them.
The home is very pleasant, clean and provides a very friendly, homely atmosphere.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I found Quarry Hall Care Home to be a lovely, warm welcoming place for my mum to spend her last days. The staff looked after her so well with dignity and I had no worries leaving her there. She was taken on trips, had her hair done, had poetry and song sessions. My friend's brother was there and she had recommended Quarry Hall Care Home to me (Mum died on January 1st 2017).

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been at Quarry Hall Care Home for nearly two years now. He is very settled at the home. The carers are excellent and work extremely hard to meet every resident's needs although sometimes they are quite stretched if a lack of resources are not available. The management are very approachable and nothing is ever too much trouble. They have disciplined staff when needed and advised us. The entertainment staff are also excellent, gentleman afternoons. Ladies tea, afternoon tea which includes the relatives as well.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The care my Mum gets from all the staff down on Quarry Gardens is fabulous. I call all times of the day and night to visit my Mum and they are all busy doing their work with the clients. My Mum is always kept clean and tidy and hair always done. There are lots of things going on and always plenty of food for the clients. Very happy with the care my Mum gets. The staff work very hard and are always there if I need advice for my Mum.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My aunt moved onto Quarry Hall in October. Staff have helped her to settle well. Staff are polite and friendly to her of our family.
The home is spotless and well cared for.
The renovations to the tea room are lovely and taking residents her is like taking them out to a cafe especially for those in later stages of dementia.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

As a family, we have appreciated the way in which the management team at Quarry Hall have guided us through the pathway of care and support options suitable for our mum.

We have been given time and a listening ear, as we have all sought to keep mum's needs at the centre of her care planning. An open-door approach means that this process can flex as mum's needs change. Thank you.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I find Quarry Hall Home extremely caring, respectful, homely and friendly. The staff are very helpful, friendly and inclusive. The standard of care is excellent. The cleanliness of the home is above average from what I've seen and been told. The facilities are very good. Activities are there for those who want to take part but never forced. The security and comfort we get from our father being in this home has made the adjustment much easier than expected.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very good security, all staff very helpful and knowledgeable. All residents are treated with dignity always. If there are any issues e.g doctor required, always communicated immediately and in full. All staff have knowledge of resident even if not directly involved in care. The management team are always available if there are any queries and very helpful. Housekeeping to a very good standard.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Fantastic place! My mum seems very happy, content and settled in Quarry Hall. Staff are lovely, very patient and always have time to talk. The home is immaculate and always kept clean and tidy. The only small niggle I have is that some clothing we brought in has disappeared but I know a new labelling system is now in place. Special mention to the managers and all the carers who are superb. The activities team are excellent too - always on the go. Oh and the cakes are fab!

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother is a resident in the above named care home. The care she receives is excellent, she is always clean, tidy and dressed nicely in her own clothes. There are lots of activities for the residents to join in and the activities co-ordinators are excellent encouraging my mother to take part. The home is bright and airy. It is kept clean and tidy and is very secure. All the staff are friendly and helpful and treat all the residents as individuals and respect their dignity.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad has been in Quarry Hall for over two years. He is in the residential part of this home. Since December his condition (Alzheimer's) has taken a turn for the worse and his needs have changed dramatically. I want to thank all of the staff who have cared for him for the last two years and most are the same ones now. They have made differences in his care plan etc, additional help and guidance put into place to allow him to remain where he is at home and is happy. The ladies work very hard and care for him as if he was their relative!

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother moved to Quarry Hall on 29th March 16, and I am extremely pleased with the service, help and care she is receiving so far and am confident this will continue in the future.

How likely would you be to recommend Quarry Hall Care Home? Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Sadie

Sadie Hunt

Job Title: Home Manager

Joined: 2013

Description:

Introducing : SADIE HUNT
Home Manager at Quarry Hall Care Home

Sadie is a Registered Nurse with many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Sadie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Quarry Hall.

When asked what she enjoys most about her role, Sadie said: “ensuring that memories are still made so they can be cherished forever.”

Outside of work, Sadie likes to spend time with her family and friends.

If you would like to find out more information about Quarry Hall Care Home, has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Quarry Hall Care Home