Quarry Hall Care Home, Cardiff, Cardiff
Quarry Hall Care Home, Cardiff, Cardiff
Quarry Hall Care Home, Cardiff, Cardiff

Located on the outskirts of Cardiff, Quarry Hall Care Home is a Grade II listed building converted into an 86 bedded property offering Dementia, Nursing, Residential, Respite and End of Life care.

Residents at Quarry Hall have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Quarry Hall pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Sadie Hunt (Home Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 86 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65. Ages 65+.

Single Rooms: 86

Rooms with ensuite WC: 86

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Quarry Hall Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 19 Sep 2017

Please contact us for information regarding our bed availability

Reviews

9.4 Quarry Hall Care Home has a Review Score of 9.4 (9.443)

The Review Score of 9.4 (maximum of 10) for Quarry Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Quarry Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.687 for Quarry Hall Care Home is calculated as follows: ( (144 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 201 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.756 Points relating to the number of positive Reviews for Quarry Hall Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.2 positive Reviews (86 registered maximum number of service users ÷ 5). 13 Reviews ÷ 17.2 Target = 0.756

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Quarry Hall Care Home?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Quarry Hall Care Home

  • Daughter of Resident/Service User
    11
  • Brother of Resident/Service User
    1
  • Father-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My sister has improved both in health and outlook due in no small part to the care and attention of all at Quarry Hall.

She is happy and looks forward to every new day.

As a family, we are much comforted by this situation.

Well done.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would just like to say thank you to all the management, nurses and care staff for the care shown over the last 18months. Very much appreciated.

How likely would you be to recommend Quarry Hall Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Good

Value for Money: Good

My mother is new to Quarry Hall and needs a dementia nursing resource. The transition from hospital has naturally been difficult for her at the age of 91 and she has presented some challenges.
I have been very impressed by the staff who have tried hard to understand and meet her complex needs. She relates well to them and they have been extremely kind and caring.
The management is excellent and always available, approachable and looking to resolve any issues as they arise.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am quite satisfied with the way they are looking after my wife. They are all very kind.

How likely would you be to recommend Quarry Hall Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum was treated very well, staff were always on hand to support her and ensure her stay was enjoyable. She was allowed her independence but they made sure she knew they were there if she needed them.
The home is very pleasant, clean and provides a very friendly, homely atmosphere.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found Quarry Hall Care Home to be a lovely, warm welcoming place for my mum to spend her last days. The staff looked after her so well with dignity and I had no worries leaving her there. She was taken on trips, had her hair done, had poetry and song sessions. My friend's brother was there and she had recommended Quarry Hall Care Home to me (Mum died on January 1st 2017).

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been at Quarry Hall Care Home for nearly two years now. He is very settled at the home. The carers are excellent and work extremely hard to meet every resident's needs although sometimes they are quite stretched if a lack of resources are not available. The management are very approachable and nothing is ever too much trouble. They have disciplined staff when needed and advised us. The entertainment staff are also excellent, gentleman afternoons. Ladies tea, afternoon tea which includes the relatives as well.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care that my parents receive at Quarry Hall is very reassuring. The staff are kind, patient and caring towards them, they listen to what they have to say. Their rooms are homely and about the right size, the lounge and dining room feel welcoming and not at all institutional. The coffee shop is a nice touch and a thoughtful and attractive addition.

On my last visit, as Dad was walking to the door to see me off, he started to cry and when I asked him what was wrong, he said 'Nothing, I'm just so happy'. He said he knew it was a funny way to show it but that they were tears of happiness. We dried his eyes, he gave me a hug and kiss goodbye and I left feeling overwhelmed with love and relief.

Staff at all levels are friendly and approachable and always make time to talk to me about anything I need to ask, they're quick to respond to suggestions or requests. I was dreading Mum and Dad being in care but I needn't have worried. They're in good hands and I'm so grateful to the manageress and her staff for looking after them so well.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care my Mum gets from all the staff down on Quarry Gardens is fabulous. I call all times of the day and night to visit my Mum and they are all busy doing their work with the clients. My Mum is always kept clean and tidy and hair always done. There are lots of things going on and always plenty of food for the clients. Very happy with the care my Mum gets. The staff work very hard and are always there if I need advice for my Mum.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt moved onto Quarry Hall in October. Staff have helped her to settle well. Staff are polite and friendly to her of our family.
The home is spotless and well cared for.
The renovations to the tea room are lovely and taking residents her is like taking them out to a cafe especially for those in later stages of dementia.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a family, we have appreciated the way in which the management team at Quarry Hall have guided us through the pathway of care and support options suitable for our mum.

We have been given time and a listening ear, as we have all sought to keep mum's needs at the centre of her care planning. An open-door approach means that this process can flex as mum's needs change. Thank you.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I find Quarry Hall Home extremely caring, respectful, homely and friendly. The staff are very helpful, friendly and inclusive. The standard of care is excellent. The cleanliness of the home is above average from what I've seen and been told. The facilities are very good. Activities are there for those who want to take part but never forced. The security and comfort we get from our father being in this home has made the adjustment much easier than expected.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good security, all staff very helpful and knowledgeable. All residents are treated with dignity always. If there are any issues e.g doctor required, always communicated immediately and in full. All staff have knowledge of resident even if not directly involved in care. The management team are always available if there are any queries and very helpful. Housekeeping to a very good standard.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Fantastic place! My mum seems very happy, content and settled in Quarry Hall. Staff are lovely, very patient and always have time to talk. The home is immaculate and always kept clean and tidy. The only small niggle I have is that some clothing we brought in has disappeared but I know a new labelling system is now in place. Special mention to the managers and all the carers who are superb. The activities team are excellent too - always on the go. Oh and the cakes are fab!

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is a resident in the above named care home. The care she receives is excellent, she is always clean, tidy and dressed nicely in her own clothes. There are lots of activities for the residents to join in and the activities co-ordinators are excellent encouraging my mother to take part. The home is bright and airy. It is kept clean and tidy and is very secure. All the staff are friendly and helpful and treat all the residents as individuals and respect their dignity.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been in Quarry Hall for over two years. He is in the residential part of this home. Since December his condition (Alzheimer's) has taken a turn for the worse and his needs have changed dramatically. I want to thank all of the staff who have cared for him for the last two years and most are the same ones now. They have made differences in his care plan etc, additional help and guidance put into place to allow him to remain where he is at home and is happy. The ladies work very hard and care for him as if he was their relative!

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother moved to Quarry Hall on 29th March 16, and I am extremely pleased with the service, help and care she is receiving so far and am confident this will continue in the future.

How likely would you be to recommend Quarry Hall Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Margaret

Margaret Harris

Job Title: Home Manager

Joined: 2015

Description:

Introducing MARGARET HARRIS
Home Manager at Quarry Hall Care Home St Mellons

What does kindness mean to you?

“I feel that kind involves putting Residents’ needs first and doing the best for them at all times.”

Margaret is a Registered Nurse with a wide range of experience in providing care and support for older people to enrich their lives. She is a strong and committed leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Margaret joined Quarry Hall as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools, churches and day centres and is always keen to include the local community in life at Quarry Hall.

When asked what she enjoys most about her role, Margaret said: “I enjoy challenging myself and my team to provide the best possible care we can.”

Outside of work, Margaret enjoys spending time with her beloved dog and going on holiday.

If you would like to find out more information about Quarry Hall Care Home, Margaret has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Quarry Hall Care Home