Quarry Hall Care Home

Newport Road, St Mellons, Cardiff CF3 5TW
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9.6 88 Reviews
  • Quarry Hall Care Home, Cardiff
Quarry Hall care home, located in the quiet residential area of St Mellons, just outside Cardiff, is a well-presented care home offering personalised residential, nursing and dementia care to older people.

The modern and tastefully decorated care home has recently undergone a large scale refurbishment, meaning residents benefit from a modern yet homely environment with everything they could need. There's always plenty to do for residents at Quarry Hall, you can find a tea room, pub, hair salon, nail bar and cinema for those who like to socialise, as well as quieter and more peaceful areas for residents who prefer a slower pace of life. Quarry Hall also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

And the care provided at Quarry Hall lives up to the high quality environment. Taking a person-centred approach, every person at the home receives the best support from the care team, with their individual needs and preferences at the centre of practice. Respect and dignity are always top priority, ensuring residents and their loved ones have full peace of mind that they are supported by a team of capable and kind care providers who really value the people who live at the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350

These prices are only a guideline, please contact Quarry Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Carla Arcanjo (Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (85)

Quarry Hall Care Home Reviews (88)

Total of 88, showing 41-60
9.6

Quarry Hall Care Home has a Review Score of 9.6 (9.572) out of 10, based on 23 reviews in the last 2 years. Over all time Quarry Hall Care Home has 88 reviews.

Overall Experience

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  • 24
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Review from Sylvia W (Goddaughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say how much I am grateful for the staff at Quarry Hall, they have gone up and beyond with all the covid-19 and trying to keep families connected. They video call us once a week, which is lovely to see if we can't be there in person. At least we can see her through technology, staff
don't get enough recognition for all the hard work that they do.

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Review from Anthony W (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Dad was only with the home for two weeks and deteriorated fast.


He was confused and had a cough, I believed COVID, but the home ignored me, he was not put into quarantine and has most likely infected many others.


He became difficult to manage, which was totally different from his time in the

previous location, this has now been confirmed as a symptom of the COVID affecting his Dementia.


The home has now refused to 'take him back' even though he has returned to 'normal' management according to the hospital.


Communication has been extremely poor and the risk of COVID spreading was ignored.


Due to COVID home was on lockdown and as such 'satisfactory' means I have no idea.

Reply from Diane Kerwin, Hospital Liaison Team at Quarry Hall Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. At Quarry Hall our team has been working tirelessly with the Local Authority and relevant Healthcare Multidisciplinary Agencies to provide a safe environment for both residents and colleagues. During the Covid-19 pandemic, all pre-admission assessments are being carried out over the phone with the expectation that the information provided is accurate to enable us to make informed decisions and safe admissions. Unfortunately, the information provided was not an accurate account of behaviours and presentation on admission. We have a duty to consider the needs of all residents residing in our home to ensure their wellbeing and safety is maintained. Our local General Practice is affording us extraordinary support which includes virtual visits, physical visits or both, daily or as required. Our team is working in unprecedented circumstances and they are altruistic in their approach to caring for our residents.

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Review from Gillian C (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ther home provides a safe, clean and welcoming environment for mum. It is nicely decorated and her room is lovely, having her own en-suite bathroom is great. I feel that I can rest assured that she has 24-hour care as well as chiropodist, doctor and hairdresser on call. The Forest View unit and its
staff have become like family to her.

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Review from M O (Husband of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming staff passionate about caring for the residents.
Brilliant food provided.
Particularly like the tearoom to spend time together with family.
Excellent facilities.
Great selection of activities and events especially enjoying the singing events.

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Review from Gary H (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home and staff are warm. Comforting rooms and lounge and good facilities for all people. I recommend Quarry Hall to everyone.

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Review from Alec Roy B (Partner of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor for over 2 years, visiting my partner, I have been very impressed with the standard of care shown by the staff.

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Review from S P (Niece of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super friendly staff who really care about my family member.

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Review from S P (Sister of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy in Quarry Hall, she is well looked after and always greets all the staff with a smile, which shows how content and happy she is. She likes to walk around but also loves doing activities and just loves "sing along". She loved her visit to Techniquest and we just love the photographs,
which clearly show her having a great time.
Thank you all so much.

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Review from Alec B (Partner of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting nearly every day for over 2 years. I find the care here is of a very high standard and personal care here is excellent. The staff are very efficient and I have no problem in recommending this care home to everyone.

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Review from Adrienne T (Sister of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Relieved that my sister is in a safe environment since being diagnosed with dreaded Alzheimer's.

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Review from Phil S (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from Gordon C (Father of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my daughter has been here, I find every member of staff and management have been excellent in their help and care, in every question or requests I have asked them. They all help my daughter in her every need and request.

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Review from Jackie C (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been in Quarry Hall she has improved greatly. She always looks clean and well looked after. We have seen more smiles and much more laughter recently. The staff are always welcoming and they always have time for a chat which I know Dad appreciates (He misses mum at home) The care I have
seen given is second to none in my opinion.

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Review from G C (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in well. She is well cared for and the staff understand her needs and care for her in a sympathetic manner.

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Review from A R (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff ar Quarry Hall are kind caring and professional. They treat my mum with dignity allowing her to maintain as much independence as is safe for her. The activities are regular and varied and fun. Mum has made friends among staff and residents.

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Review from Meryl H (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As soon as you walk through the front door you are greeted in a friendly manner. All the staff are very good and Mum always looks clean and tidy. They always dress her smartly matching colours and accessories.

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Review from Margaret R (Wife of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think perhaps there could be more activities, for the men's interests. Something like table skittles for instance. It seems most activities are aimed at the women's interests. Other than that, I can't fault the home.

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Review from E E (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing staff have been great. They were able to clearly identify my mother's needs within the first week of her arrival. She always looks well cared for and the place is always clean.

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Review from Mark T (Son of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered this home fully aware that she was terminally ill. The staff at this home made the last six months of her life so pleasurable and comfortable that I cannot speak highly enough of them. The dignity, the care and respect she received throughout her stay was second to none.


There are

no real words I can use to express how much they made my mother’s journey easier for her and the family to endure. The personal touch they gave to everything they did for her was above and beyond anything I’ve known.


If you are lucky enough to be honoured with a stay at this home you will know exactly what I mean.


Thank you from the bottom of my heart.

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Review from David T (Husband of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my wife has come into your care I found everyone I have come in contact with very helpful and my wife seems very happy there.

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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for Quarry Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.572 for Quarry Hall Care Home is calculated as follows: ( (184 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 271 Ratings = 4.572

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Quarry Hall Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (6)

Meet the Team (1)

Carla

Carla Arcanjo

Job Title: Home Manager

Introducing Carla Arcanjo
Home Manager at St Mellon's, Cardiff


What does ‘kindness’ mean to you?


“Listening without judgement, helping without being asked, understanding and accepting without having to and being an advocate for those who are vulnerable.”


As a Registered General Nurse, Carla has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One for over a decade, Carla closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Carla remarked:


“Being able to support and develop a group of amazing Colleagues from all different backgrounds, to become the better version of themselves. With that valuable team, we are able to support, enhance and have the privilege of actively participating in this outstanding life chapter that our lovely residents are living.”


Outside of work, Carla enjoys nature, animals, knowledge, music, travelling, Sci-Fi and her loved ones.


If you would like to find out more about Quarry Hall, Carla would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Quarry Hall Care Home to verify any information. View our terms and conditions. Quarry Hall Care Home has an Enhanced Service - more info.