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Quarry Hall Care Home

Newport Road, St Mellons, Cardiff CF3 5TW
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I have always found the staff happy and helpful with any queries or questions I haveA L(Daughter of Resident/Service User)
Quarry Hall Care Home, Cardiff
Quarry Hall Care Home, Cardiff
Quarry Hall Care Home, Cardiff

Quarry Hall care home, located in the quiet residential area of St Mellons, just outside Cardiff, is a well-presented care home offering personalised residential, nursing and dementia care to older people.

The modern and tastefully decorated care home has recently undergone a large scale refurbishment, meaning residents benefit from a modern yet homely environment with everything they could need. There's always plenty to do for residents at Quarry Hall, you...  

Care Provided by Quarry Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,438From £1,581
Residential Dementia CareFrom £1,433From £1,576
Nursing CareFrom £1,575From £1,732
Nursing Dementia CareFrom £1,647From £1,812

Contact Quarry Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Carla Arcanjo(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (85)

Quarry Hall Care Home Reviews (93)

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9.2

Quarry Hall Care Home has a Review Score of 9.2 (9.228) out of 10, based on 14 reviews in the last 2 years. Over all time Quarry Hall Care Home has 93 reviews.

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Showing 93 reviews matching selected criteria
Review from S C (Son of Resident) published on 27 May 2021 Submitted via Postal Card
Overall Experience
Every time I've been to visit staff have been really helpful with everything. Never too much trouble for them.

Thanks.

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Review from Nicola L (Daughter of Resident) published on 14 January 2021 Submitted via Website
Overall Experience

Dad moved into Quarry Hall in Cardiff almost 3 years ago. He has been diagnosed with Alzheimer’s 6 years before. The outstanding care he has received and the support I have received at this really challenging time has been faultless. The reception, office and nursing/care staff have shown genuine empathy and care for Dad with real warmth and professionalism. The main thing, however, is that Dad is content and settled in his environment despite the fact that he has had no physical contact from any family member for almost 11 months. I could not ask or have hoped for more and would have no hesitation in recommending Quarry Hall to anyone who needs support and care in later years. I had done extensive research when the time came for Dad to be cared for, visiting almost 25 premises. The feeling I had when I first visited Quarry Hall was like no other.

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Review from Lorraine F (Daughter of Resident) published on 15 October 2020 Submitted via Website
Overall Experience

My wonderful 94-year-old mother has been in Quarry Hall 3 years plus as she needs 24-hour nursing care. Since the Covid outbreak, visiting ceased and then brought to visits in the garden. Now another lockdown. My mother did get Covid but with the exceptional help from all of the staff and hospital she amazed us all and pulled through. I am so pleased that l chose this nursing home, all the staff, from the manager, all the office staff, carers and nurses, have gone above and beyond to make sure that my mum is getting her every need being met, and is the same for every resident there. It is hard to say in words how very grateful my family and I are. God bless each and everyone of you at Quarry Hall, you are all truly amazing.

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Review from Tracy E (Niece of Resident) published on 7 August 2020 Submitted via Website
Overall Experience

My uncle had various medical issues and had to be admitted to Quarry Hall aged only 67. We were concerned that he may not settle after living alone for many years and being very independent. We needn’t have worried as he fitted in immediately and was very happy there, he loved the staff and they enjoyed his quirky sense of humour. He was only there a few months until he sadly passed away but we are happy knowing that the last few months of his life was spent somewhere he enjoyed being. Nothing was too much trouble, we were kept informed of every aspect of his care and his every need was accommodated fully. I would recommend Quarry Hall to anybody considering care options. Thank you all at Quarry Hall for everything.

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Review from Claire B (Daughter of Resident) published on 24 July 2020 Submitted via Website
Overall Experience
I would like to take the opportunity to give a big thank you to Quarry Hall Care Home, who cared for my mum Glenys for the last 15-months of her life. The staff at the care home are the most accommodating people I have met. My mum was given the kindest care whilst staying there and was always treated with respect and dignity. The staff at Quarry Hall are like one big family unit who always treat relatives with politeness and reassurance, especially during the lockdown when we were unable to visit my mum. You could ring the home at any time if you had any concerns and were always reassured by the friendly professional staff. I cannot thank the staff enough for the kindness they showed both myself and my mum during her last few days. I will always be grateful for this, especially during such awful circumstances and with the home being on lockdown. I will always speak highly of Quarry Hall and would always recommend it.

Many thanks - from the family.

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Review from Sylvia W (Goddaughter of Resident) published on 22 May 2020 Submitted via Website
Overall Experience

I would just like to say how much I am grateful for the staff at Quarry Hall, they have gone up and beyond with all the covid-19 and trying to keep families connected. They video call us once a week, which is lovely to see if we can't be there in person. At least we can see her through technology, staff don't get enough recognition for all the hard work that they do.

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Review from Anthony W (Son of Resident) published on 5 May 2020 Submitted via Website
Overall Experience

My Dad was only with the home for two weeks and deteriorated fast.

He was confused and had a cough, I believed COVID, but the home ignored me, he was not put into quarantine and has most likely infected many others.

He became difficult to manage, which was totally different from his time in the previous location, this has now been confirmed as a symptom of the COVID affecting his Dementia.

The home has now refused to 'take him back' even though he has returned to 'normal' management according to the hospital.

Communication has been extremely poor and the risk of COVID spreading was ignored.

Due to COVID home was on lockdown and as such 'satisfactory' means I have no idea.

Reply from Diane Kerwin, Hospital Liaison Team at Quarry Hall Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. At Quarry Hall our team has been working tirelessly with the Local Authority and relevant Healthcare Multidisciplinary Agencies to provide a safe environment for both residents and colleagues....  

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Review from Gillian C (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card
Overall Experience

Ther home provides a safe, clean and welcoming environment for mum. It is nicely decorated and her room is lovely, having her own en-suite bathroom is great. I feel that I can rest assured that she has 24-hour care as well as chiropodist, doctor and hairdresser on call. The Forest View unit and its staff have become like family to her.

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Review from M O (Husband of Resident) published on 28 February 2019 Submitted via Postal Card
Overall Experience
Very friendly and welcoming staff passionate about caring for the residents.
Brilliant food provided.
Particularly like the tearoom to spend time together with family.
Excellent facilities.

Great selection of activities and events especially enjoying the singing events.

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Review from Gary H (Son of Resident) published on 25 February 2019 Submitted via Postal Card
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Very good care home and staff are warm. Comforting rooms and lounge and good facilities for all people. I recommend Quarry Hall to everyone.

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Review from Alec Roy B (Partner of Resident) published on 29 November 2018 Submitted via Postal Card
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I have been a regular visitor for over 2 years, visiting my partner, I have been very impressed with the standard of care shown by the staff.

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Review from S P (Niece of Resident) published on 31 October 2018 Submitted via Postal Card
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Super friendly staff who really care about my family member.

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Review from S P (Sister of Resident) published on 31 October 2018 Submitted via Postal Card
Overall Experience
My sister is very happy in Quarry Hall, she is well looked after and always greets all the staff with a smile, which shows how content and happy she is. She likes to walk around but also loves doing activities and just loves "sing along". She loved her visit to Techniquest and we just love the photographs, which clearly show her having a great time.

Thank you all so much.

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Review from Alec B (Partner of Resident) published on 25 October 2018 Submitted via Postal Card
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I have been visiting nearly every day for over 2 years. I find the care here is of a very high standard and personal care here is excellent. The staff are very efficient and I have no problem in recommending this care home to everyone.

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Review from Adrienne T (Sister of Resident) published on 19 October 2018 Submitted via Postal Card
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Relieved that my sister is in a safe environment since being diagnosed with dreaded Alzheimer's.

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Review from Phil S (Son of Resident) published on 19 October 2018 Submitted via Postal Card
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Very good.

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Review from Gordon C (Father of Resident) published on 16 August 2018 Submitted via Postal Card
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Since my daughter has been here, I find every member of staff and management have been excellent in their help and care, in every question or requests I have asked them. They all help my daughter in her every need and request.

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Review from Jackie C (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card
Overall Experience

Since mum has been in Quarry Hall she has improved greatly. She always looks clean and well looked after. We have seen more smiles and much more laughter recently. The staff are always welcoming and they always have time for a chat which I know Dad appreciates (He misses mum at home) The care I have seen given is second to none in my opinion.

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Review from G C (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card
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My mother has settled in well. She is well cared for and the staff understand her needs and care for her in a sympathetic manner.

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Review from A R (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card
Overall Experience

The staff ar Quarry Hall are kind caring and professional. They treat my mum with dignity allowing her to maintain as much independence as is safe for her. The activities are regular and varied and fun. Mum has made friends among staff and residents.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 27 November 2025
  • Well-being
    Good
  • Care and Support
    Requires Improvement
  • Environment
    Good
  • Leadership and Management
    Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at HC-One Wales’s Quarry Hall Care Home in St Mellons, Cardiff, enjoyed a special visit on Friday 5th December as Vaughan Gething, MS for Cardiff South and...

  • 23 Sep 2025

    Residents at HC-One Wales’s Quarry Hall Care Home in St Mellons, Cardiff, enjoyed a perfect summer’s day filled with refreshing treats, music, and laughter. With the sun shining brightly, the...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Quarry Hall Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Quarry Hall Care Home.

Meet the Team (1)

Carla Arcanjo
Carla ArcanjoJob Title:Home Manager
Introducing Carla Arcanjo

Home Manager at St Mellon's, Cardiff

What does ‘kindness’ mean to you?

“Listening without judgement, helping without being asked, understanding and accepting without having to and being an advocate for those who are vulnerable.”

As a Registered General Nurse, Carla has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.

Having worked at HC-One for over a decade, Carla closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Carla remarked:

“Being able to support and develop a group of amazing Colleagues from all different backgrounds, to become the better version of themselves. With that valuable team, we are able to support, enhance and have the privilege of actively participating in this outstanding life chapter that our lovely residents are living.”

Outside of work, Carla enjoys nature, animals, knowledge, music, travelling, Sci-Fi and her loved ones.

If you would like to find out more about Quarry Hall, Carla would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Quarry Hall Care Home to verify any information. View our terms and conditions. Quarry Hall Care Home has an Enhanced Service -more info.