I have always found the staff happy and helpful with any queries or questions I haveA L(Daughter of Resident/Service User)
I have always found the staff happy and helpful with any queries or questions I haveA L(Daughter of Resident/Service User)
Quarry Hall care home, located in the quiet residential area of St Mellons, just outside Cardiff, is a well-presented care home offering personalised residential, nursing and dementia care to older people.
The modern and tastefully decorated care home has recently undergone a large scale refurbishment, meaning residents benefit from a modern yet homely environment with everything they could need. There's always plenty to do for residents at Quarry Hall, you...
Quarry Hall care home, located in the quiet residential area of St Mellons, just outside Cardiff, is a well-presented care home offering personalised residential, nursing and dementia care to older people.
The modern and tastefully decorated care home has recently undergone a large scale refurbishment, meaning residents benefit from a modern yet homely environment with everything they could need. There's always plenty to do for residents at Quarry Hall, you can find a tea room, pub, hair salon, nail bar and cinema for those who like to socialise, as well as quieter and more peaceful areas for residents who prefer a slower pace of life. Quarry Hall also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.
And the care provided at Quarry Hall lives up to the high quality environment. Taking a person-centred approach, every person at the home receives the best support from the care team, with their individual needs and preferences at the centre of practice. Respect and dignity are always top priority, ensuring residents and their loved ones have full peace of mind that they are supported by a team of capable and kind care providers who really value the people who live at the home.
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Quarry Hall Care Home has a Review Score of 9.1 (9.051) out of 10, based on 12 reviews in the last 2 years.
Over all time Quarry Hall Care Home has 93 reviews.
Resident seems happy in her environment.
Resident seems happy in her environment.
Dad had complex needs but the staff understood his distress and the reason why. They were friendly, spoke to us with good eye contact, genuine warmth and understanding. Even though they were busy the staff took the trouble to spend time to ask if I needed tea, sandwiches. They gave Dad regular...
Dad had complex needs but the staff understood his distress and the reason why. They were friendly, spoke to us with good eye contact, genuine warmth and understanding. Even though they were busy the staff took the trouble to spend time to ask if I needed tea, sandwiches. They gave Dad regular care, checked him regularly, kept clothes changed, etc., spoke to him when they were going to do things, they were respectful and kind. Although his stay was short, he was well cared for, and that was much appreciated by his family. (Unable to properly assess Facilities and Food and Drink categories, so marked as 'Good').
My mum has settled into the home since July 2023. The staff are very approachable and friendly. They always give me updates. They put my mum at ease and see to her needs. I am happy with Mum's care knowing she is safe and comfortable in the home.
My mum has settled into the home since July 2023. The staff are very approachable and friendly. They always give me updates. They put my mum at ease and see to her needs. I am happy with Mum's care knowing she is safe and comfortable in the home.
I would like to respond to my review I have my uncle as a resident there I am his niece I would like to say all complaints have been dealt with very quickly his room painted with new furniture he's happy there now settled the staff are great with him. Thank you for listening
I would like to respond to my review I have my uncle as a resident there I am his niece I would like to say all complaints have been dealt with very quickly his room painted with new furniture he's happy there now settled the staff are great with him. Thank you for listening
The cleanliness is definitely not up to standard, it is very poor.
The cleanliness is definitely not up to standard, it is very poor.
Thank you for your review, we value all feedback as this helps us to improve our service where required. It is always difficult to respond to generalised concerns, but please be assured that cleanliness is always a priority and colleagues work hard to achieve and maintain high standards. Please do...
Thank you for your review, we value all feedback as this helps us to improve our service where required. It is always difficult to respond to generalised concerns, but please be assured that cleanliness is always a priority and colleagues work hard to achieve and maintain high standards. Please do not hesitate to speak with the management team when next you visit; they will be able to support you with any concerns you may have. You are also welcome to telephone the home and speak with management who can then act on your specific feedback.
Mum has been a resident in Quarry Hall for 4 years. She has always been very well looked after. The nursing staff and general staff and carers are excellent, they are extremely caring and have looked after Mum with a kindness and professionalism that is second to none. This has made our family...
Mum has been a resident in Quarry Hall for 4 years. She has always been very well looked after. The nursing staff and general staff and carers are excellent, they are extremely caring and have looked after Mum with a kindness and professionalism that is second to none. This has made our family really happy that we chose Quarry Hall for Mum. Although Mum is now totally dependant on the care she receives she is happy and content.
My mum went into Quarry Hall Care Home in May and looked after fantastically. She has a lovely room with a separate toilet and basin, which is always spotlessly clean. The food is very varied and of good quality. As for the staff, what a wonderful set of people. They are all so attentive and kind...
My mum went into Quarry Hall Care Home in May and looked after fantastically. She has a lovely room with a separate toilet and basin, which is always spotlessly clean. The food is very varied and of good quality. As for the staff, what a wonderful set of people. They are all so attentive and kind to everyone, and that includes the families.
My mum had to be moved to Quarry Hall for dementia nursing care, and I can’t thank the staff enough for all they do for her. She has settled in very well and loves all the staff. She particularly enjoys taking part in the activities.
My mum had to be moved to Quarry Hall for dementia nursing care, and I can’t thank the staff enough for all they do for her. She has settled in very well and loves all the staff. She particularly enjoys taking part in the activities.
The staff are very helpful, pleased with the care for my sister.
The staff are very helpful, pleased with the care for my sister.
Very pleased with the way they are looking after my dad.
Very pleased with the way they are looking after my dad.
My aunt has been in Quarry Hall for a few months. From the day the home administrator showed me around, I could tell she would fit in perfectly, and Quarry Hall was the best home - I wasn't wrong. My auntie seems as happy as she was at her own home. I have to say the activities lady is outstanding,...
Big thumbs up, Quarry Hall.
I am very happy with my father's move from home to Quarry Hall because it is situated about one mile from my house, which makes visiting Dad on a daily basis, quite easy. Whilst there, I find the staff most welcoming and very competent in their duties. They all have been very attentive to my...
I am very happy with my father's move from home to Quarry Hall because it is situated about one mile from my house, which makes visiting Dad on a daily basis, quite easy. Whilst there, I find the staff most welcoming and very competent in their duties. They all have been very attentive to my requests to encourage my father to partake more in the daily activities of the home and I feel confident that my father is in a good situation regarding treatment, feeding and hygiene. All in all, I am left feeling well pleased with Dad's present and future prospects at the home.
My mum was in Quarry Hall for 10 days on respite. Unfortunately, she was traumatised by her experience and the lack of care and support she received. She was provided with a call button only to find when she used it there was either no response or was told they were busy and would be back but...
This first experience of a Care Home fell extremely short of our expectations and my mum now refuses to consider respite care anywhere in the future. Overall very poor experience.
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are concerned to learn that you have experienced issues with your Mother’s respite placement. Thank you for bringing this to our attention. At HC-One, we strive to deliver kind care every...
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are concerned to learn that you have experienced issues with your Mother’s respite placement. Thank you for bringing this to our attention. At HC-One, we strive to deliver kind care every day and we would like to assure you that we will do everything we can to address the issues you have raised. We take seriously any concerns raised and seek to understand them so that a resolution can be found.
Our brother has only been at Quarry Hall a short time, in that time, all the staff caring for him have shown him great kindness and attention to his needs. He is not really confident having been at Quarry Hall for such a short space of time, however, the staff are so supportive and their ability to...
Our brother has only been at Quarry Hall a short time, in that time, all the staff caring for him have shown him great kindness and attention to his needs. He is not really confident having been at Quarry Hall for such a short space of time, however, the staff are so supportive and their ability to look at his needs and awareness of the uniqueness that makes each one of us, is really helpful to us and him.
queries or questions I have. The staff keep me updated with the extra care on occasions that mum needs it.
queries or questions I have. The staff keep me updated with the extra care on occasions that mum needs it.
The local carers and staff are trying their best to implement safe visits and support to family and friends. Unfortunately, HC-One is such a large concern and managed from headquarters, that communication from headquarters to care homes is very poor. Liaising with local government to implement...
The local carers and staff are trying their best to implement safe visits and support to family and friends. Unfortunately, HC-One is such a large concern and managed from headquarters, that communication from headquarters to care homes is very poor. Liaising with local government to implement changes is so slow that changes take weeks. This had a big impact on the well-being of all families.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Your lovely comments on the care provided to your Father are very much appreciated. Covid has posed many challenges for us all and we are so pleased to have reached a point where we are now able...
Thank you for your review. We value all feedback as this helps us to improve our service where required. Your lovely comments on the care provided to your Father are very much appreciated. Covid has posed many challenges for us all and we are so pleased to have reached a point where we are now able to facilitate visits to your Father in his room for your Mother and you. We continually seek to improve on our communication and as the Home Manager, I am more than happy to support you with any queries you may have and listen to any suggestions or ideas you feel would help us to improve our service. Again, we thank you for the positive recognition of the care provided to your Father.
I have found all staff (including catering, cleaners and maintenance) very caring and approachable. During the lockdown, much love and care in keeping residents entertained and involved. I cannot praise the staff enough for working through the pandemic with due care and diligence.
I have found all staff (including catering, cleaners and maintenance) very caring and approachable. During the lockdown, much love and care in keeping residents entertained and involved. I cannot praise the staff enough for working through the pandemic with due care and diligence.
The care my father has received has always been brilliant. It continues to be brilliant but I do wish something could have been done to allow me to visit during lockdown. My father is bedbound and cannot be moved to a window for visits. I find it difficult to get hold of and speak to the right...
The care my father has received has always been brilliant. It continues to be brilliant but I do wish something could have been done to allow me to visit during lockdown. My father is bedbound and cannot be moved to a window for visits. I find it difficult to get hold of and speak to the right people but when I have, they have been very helpful and understanding.
Thank you for your review, we value all feedback as this helps us to improve our service. Your lovely comments regarding the brilliant care provided to your Father in our home is much appreciated. Covid has posed many challenges for us and I am pleased we have reached a point where we are able to...
Thank you for your review, we value all feedback as this helps us to improve our service. Your lovely comments regarding the brilliant care provided to your Father in our home is much appreciated. Covid has posed many challenges for us and I am pleased we have reached a point where we are able to facilitate visits with your Father in his room for your Mother and yourself. We continually seek to improve communication and as the Home Manager, I am more than happy to assist you with any queries you may have and to listen to any suggestions or ideas you feel will improve our service. Again, we thank you for your wonderful recognition of the care your Father receives.
I am extremely impressed by all the staff and the care they provide is above and beyond the call of duty. They keep me informed on all aspects of Mum's care and my mum appears happy and her care needs are met daily. Excellent care provided to Mum and our family. I appreciate all the extra work...
I am extremely impressed by all the staff and the care they provide is above and beyond the call of duty. They keep me informed on all aspects of Mum's care and my mum appears happy and her care needs are met daily. Excellent care provided to Mum and our family. I appreciate all the extra work that's been undertaken willingly by all staff of the care home due to the Covid-19 pandemic, which is still current.
All's well.
All's well.
Please contact us for latest vacancies.
Residents and colleagues at HC-One Wales’s Quarry Hall Care Home in St Mellons, Cardiff, enjoyed a special visit on Friday 5th December as Vaughan Gething, MS for Cardiff South and...
Residents at HC-One Wales’s Quarry Hall Care Home in St Mellons, Cardiff, enjoyed a perfect summer’s day filled with refreshing treats, music, and laughter. With the sun shining brightly, the...
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Quarry Hall Care Home.
There are no accreditations posted yet for Quarry Hall Care Home.
Home Manager at St Mellon's, Cardiff
What does ‘kindness’ mean to you?
“Listening without judgement, helping without...
Introducing Carla ArcanjoHome Manager at St Mellon's, Cardiff
What does ‘kindness’ mean to you?
“Listening without judgement, helping without being asked, understanding and accepting without having to and being an advocate for those who are vulnerable.”
As a Registered General Nurse, Carla has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at HC-One for over a decade, Carla closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Carla remarked:
“Being able to support and develop a group of amazing Colleagues from all different backgrounds, to become the better version of themselves. With that valuable team, we are able to support, enhance and have the privilege of actively participating in this outstanding life chapter that our lovely residents are living.”
Outside of work, Carla enjoys nature, animals, knowledge, music, travelling, Sci-Fi and her loved ones.
If you would like to find out more about Quarry Hall, Carla would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Quarry Hall Care Home to verify any information. View our terms and conditions. Quarry Hall Care Home has an Enhanced Service -what an Enhanced Service includes.