Quarry Hall Care Home

Newport Road, St Mellons, Cardiff CF3 5TW
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9.6 89 Reviews
  • Quarry Hall Care Home, Cardiff
Quarry Hall care home, located in the quiet residential area of St Mellons, just outside Cardiff, is a well-presented care home offering personalised residential, nursing and dementia care to older people.

The modern and tastefully decorated care home has recently undergone a large scale refurbishment, meaning residents benefit from a modern yet homely environment with everything they could need. There's always plenty to do for residents at Quarry Hall, you can find a tea room, pub, hair salon, nail bar and cinema for those who like to socialise, as well as quieter and more peaceful areas for residents who prefer a slower pace of life. Quarry Hall also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

And the care provided at Quarry Hall lives up to the high quality environment. Taking a person-centred approach, every person at the home receives the best support from the care team, with their individual needs and preferences at the centre of practice. Respect and dignity are always top priority, ensuring residents and their loved ones have full peace of mind that they are supported by a team of capable and kind care providers who really value the people who live at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350

These prices are only a guideline, please contact Quarry Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Carla Arcanjo (Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (85)

Quarry Hall Care Home Reviews (89)

9.6

Quarry Hall Care Home has a Review Score of 9.6 (9.643) out of 10, based on 20 reviews in the last 2 years.
Over all time Quarry Hall Care Home has 89 reviews.

Overall Experience
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Reviewer Connection to Quarry Hall Care Home
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Total of 89, showing 21-40
Review from C B (Niece of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The cleanliness is definitely not up to standard, it is very poor.
Reply from Clare Sheehan, Careline Advisor at Quarry Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. It is always difficult to respond to generalised concerns, but please be assured that cleanliness is always a priority and colleagues work hard to achieve and maintain high standards. Please do not hesitate to speak with the management team when next you visit; they will be able to support you with any concerns you may have. You are also welcome to telephone the home and speak with management who can then act on your specific feedback.

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Review from Robert E (Son of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident in Quarry Hall for 4 years. She has always been very well looked after. The nursing staff and general staff and carers are excellent, they are extremely caring and have looked after Mum with a kindness and professionalism that is second to none. This has made our family really
happy that we chose Quarry Hall for Mum. Although Mum is now totally dependant on the care she receives she is happy and content.
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Review from Gillian S (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Quarry Hall Care Home in May and looked after fantastically. She has a lovely room with a separate toilet and basin, which is always spotlessly clean. The food is very varied and of good quality. As for the staff, what a wonderful set of people. They are all so attentive and kind to
everyone, and that includes the families.
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Review from Christine B (Daughter of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had to be moved to Quarry Hall for dementia nursing care, and I can’t thank the staff enough for all they do for her. She has settled in very well and loves all the staff. She particularly enjoys taking part in the activities.
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Review from Y T (Sister of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful, pleased with the care for my sister.
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Review from Angela M (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is very friendly and helpful.
Very pleased with the way they are looking after my dad.
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Review from Lydia B (Niece of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in Quarry Hall for a few months. From the day the home administrator showed me around, I could tell she would fit in perfectly, and Quarry Hall was the best home - I wasn't wrong. My auntie seems as happy as she was at her own home. I have to say the activities lady is outstanding,
she goes above and beyond, and the first few weeks, my auntie was very anxious, but she helped my auntie settle in and eased her anxiety. I recently visited the home, and I was informed that my auntie had been out for the day with the activity lady and her new colleague, who together, they seem amazing. My auntie is always out on day trips or doing activities, and as a family, this is nice to see as my auntie has always had issues with socialising.
Big thumbs up, Quarry Hall.
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Review from D M (Son of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my father's move from home to Quarry Hall because it is situated about one mile from my house, which makes visiting Dad on a daily basis, quite easy. Whilst there, I find the staff most welcoming and very competent in their duties. They all have been very attentive to my requests
to encourage my father to partake more in the daily activities of the home and I feel confident that my father is in a good situation regarding treatment, feeding and hygiene. All in all, I am left feeling well pleased with Dad's present and future prospects at the home.
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Review from K L (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was in Quarry Hall for 10 days on respite. Unfortunately, she was traumatised by her experience and the lack of care and support she received. She was provided with a call button only to find when she used it there was either no response or was told they were busy and would be back but didn’t
return. For someone reliant on nursing care this is not acceptable. Over the 10-day stay, she did not have a shower, despite us being shown a very impressive shower room.
Having viewed the home prior to her stay, it’s fair to say we were optimistic that it would be a good experience for her, the facilities looked great.
This first experience of a Care Home fell extremely short of our expectations and my mum now refuses to consider respite care anywhere in the future. Overall very poor experience.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Quarry Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are concerned to learn that you have experienced issues with your Mother’s respite placement. Thank you for bringing this to our attention. At HC-One, we strive to deliver kind care every day and we would like to assure you that we will do everything we can to address the issues you have raised. We take seriously any concerns raised and seek to understand them so that a resolution can be found.

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Review from Marian M (Sister of Resident) published on 23 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother has only been at Quarry Hall a short time, in that time, all the staff caring for him have shown him great kindness and attention to his needs. He is not really confident having been at Quarry Hall for such a short space of time, however, the staff are so supportive and their ability to
look at his needs and awareness of the uniqueness that makes each one of us, is really helpful to us and him.
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Review from A L (Daughter of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in your care at Quarry Hall Care Home for four to five years. She has dementia and is very happy there. I have always found the staff happy and helpful with any
queries or questions I have. The staff keep me updated with the extra care on occasions that mum needs it.
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Review from M M (Son of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The local carers and staff are trying their best to implement safe visits and support to family and friends. Unfortunately, HC-One is such a large concern and managed from headquarters, that communication from headquarters to care homes is very poor. Liaising with local government to implement changes
is so slow that changes take weeks. This had a big impact on the well-being of all families.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Quarry Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Your lovely comments on the care provided to your Father are very much appreciated. Covid has posed many challenges for us all and we are so pleased to have reached a point where we are now able to facilitate visits to your Father in his room for your Mother and you. We continually seek to improve on our communication and as the Home Manager, I am more than happy to support you with any queries you may have and listen to any suggestions or ideas you feel would help us to improve our service. Again, we thank you for the positive recognition of the care provided to your Father.

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Review from Joan G (Wife of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all staff (including catering, cleaners and maintenance) very caring and approachable. During the lockdown, much love and care in keeping residents entertained and involved. I cannot praise the staff enough for working through the pandemic with due care and diligence.
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Review from James S (Son of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my father has received has always been brilliant. It continues to be brilliant but I do wish something could have been done to allow me to visit during lockdown. My father is bedbound and cannot be moved to a window for visits. I find it difficult to get hold of and speak to the right people
but when I have, they have been very helpful and understanding.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Quarry Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service. Your lovely comments regarding the brilliant care provided to your Father in our home is much appreciated. Covid has posed many challenges for us and I am pleased we have reached a point where we are able to facilitate visits with your Father in his room for your Mother and yourself. We continually seek to improve communication and as the Home Manager, I am more than happy to assist you with any queries you may have and to listen to any suggestions or ideas you feel will improve our service. Again, we thank you for your wonderful recognition of the care your Father receives.

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Review from K N (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely impressed by all the staff and the care they provide is above and beyond the call of duty. They keep me informed on all aspects of Mum's care and my mum appears happy and her care needs are met daily. Excellent care provided to Mum and our family. I appreciate all the extra work that's
been undertaken willingly by all staff of the care home due to the Covid-19 pandemic, which is still current.
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Review from Susan S (Wife of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All's well.
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Review from S C (Son of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I've been to visit staff have been really helpful with everything. Never too much trouble for them.
Thanks.
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Review from Nicola L (Daughter of Resident) published on 14 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Quarry Hall in Cardiff almost 3 years ago. He has been diagnosed with Alzheimer’s 6 years before. The outstanding care he has received and the support I have received at this really challenging time has been faultless. The reception, office and nursing/care staff have shown genuine empathy
and care for Dad with real warmth and professionalism. The main thing, however, is that Dad is content and settled in his environment despite the fact that he has had no physical contact from any family member for almost 11 months. I could not ask or have hoped for more and would have no hesitation in recommending Quarry Hall to anyone who needs support and care in later years. I had done extensive research when the time came for Dad to be cared for, visiting almost 25 premises. The feeling I had when I first visited Quarry Hall was like no other.
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Review from Lorraine F (Daughter of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful 94-year-old mother has been in Quarry Hall 3 years plus as she needs 24-hour nursing care. Since the Covid outbreak, visiting ceased and then brought to visits in the garden. Now another lockdown. My mother did get Covid but with the exceptional help from all of the staff and hospital she
amazed us all and pulled through. I am so pleased that l chose this nursing home, all the staff, from the manager, all the office staff, carers and nurses, have gone above and beyond to make sure that my mum is getting her every need being met, and is the same for every resident there. It is hard to say in words how very grateful my family and I are. God bless each and everyone of you at Quarry Hall, you are all truly amazing.
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Review from Tracy E (Niece of Resident) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle had various medical issues and had to be admitted to Quarry Hall aged only 67. We were concerned that he may not settle after living alone for many years and being very independent. We needn’t have worried as he fitted in immediately and was very happy there, he loved the staff and they enjoyed
his quirky sense of humour. He was only there a few months until he sadly passed away but we are happy knowing that the last few months of his life was spent somewhere he enjoyed being. Nothing was too much trouble, we were kept informed of every aspect of his care and his every need was accommodated fully. I would recommend Quarry Hall to anybody considering care options. Thank you all at Quarry Hall for everything.
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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Quarry Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.643 for Quarry Hall Care Home is calculated as follows: ( (163 Excellents x 5) + (60 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 235 Ratings = 4.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Quarry Hall Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Carla

Carla Arcanjo

Job Title: Home Manager

Introducing Carla Arcanjo
Home Manager at St Mellon's, Cardiff


What does ‘kindness’ mean to you?


“Listening without judgement, helping without being asked, understanding and accepting without having to and being an advocate for those who are vulnerable.”


As a Registered General Nurse, Carla has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One for over a decade, Carla closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Carla remarked:


“Being able to support and develop a group of amazing Colleagues from all different backgrounds, to become the better version of themselves. With that valuable team, we are able to support, enhance and have the privilege of actively participating in this outstanding life chapter that our lovely residents are living.”


Outside of work, Carla enjoys nature, animals, knowledge, music, travelling, Sci-Fi and her loved ones.


If you would like to find out more about Quarry Hall, Carla would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Quarry Hall Care Home to verify any information. View our terms and conditions. Quarry Hall Care Home has an Enhanced Service - more info.