
I have always found the staff happy and helpful with any queries or questions I haveA L(Daughter of Resident/Service User)



I have always found the staff happy and helpful with any queries or questions I haveA L(Daughter of Resident/Service User)



Quarry Hall care home, located in the quiet residential area of St Mellons, just outside Cardiff, is a well-presented care home offering personalised residential, nursing and dementia care to older people.
The modern and tastefully decorated care home has recently undergone a large scale refurbishment, meaning residents benefit from a modern yet homely environment with everything they could need. There's always plenty to do for residents at Quarry Hall, you...
Care Provided by Quarry Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Gardens
- Bar/Café
- Residents Kitchenette
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Quarry Hall Care Home for full pricing details and T&Cs.
Contact Quarry Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Carla Arcanjo(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2022
Room Information
- Single Rooms (85)
Quarry Hall Care Home Reviews (93)
Quarry Hall Care Home has a Review Score of 9.2 (9.228) out of 10, based on 14 reviews in the last 2 years.
Over all time Quarry Hall Care Home has 93 reviews.
Resident seems happy in her environment.
Dad had complex needs but the staff understood his distress and the reason why. They were friendly, spoke to us with good eye contact, genuine warmth and understanding. Even though they were busy the staff took the trouble to spend time to ask if I needed tea, sandwiches. They gave Dad regular care, checked him regularly, kept clothes changed, etc., spoke to him when they were going to do things, they were respectful and kind. Although his stay was short, he was well cared for, and that was much appreciated by his family. (Unable to properly assess Facilities and Food and Drink categories, so marked as 'Good').
My mum has settled into the home since July 2023. The staff are very approachable and friendly. They always give me updates. They put my mum at ease and see to her needs. I am happy with Mum's care knowing she is safe and comfortable in the home.
I would like to respond to my review I have my uncle as a resident there I am his niece I would like to say all complaints have been dealt with very quickly his room painted with new furniture he's happy there now settled the staff are great with him. Thank you for listening
The cleanliness is definitely not up to standard, it is very poor.
Thank you for your review, we value all feedback as this helps us to improve our service where required. It is always difficult to respond to generalised concerns, but please be assured that cleanliness is always a priority and colleagues work hard to achieve and maintain high standards. Please do...
Mum has been a resident in Quarry Hall for 4 years. She has always been very well looked after. The nursing staff and general staff and carers are excellent, they are extremely caring and have looked after Mum with a kindness and professionalism that is second to none. This has made our family really happy that we chose Quarry Hall for Mum. Although Mum is now totally dependant on the care she receives she is happy and content.
My mum went into Quarry Hall Care Home in May and looked after fantastically. She has a lovely room with a separate toilet and basin, which is always spotlessly clean. The food is very varied and of good quality. As for the staff, what a wonderful set of people. They are all so attentive and kind to everyone, and that includes the families.
My mum had to be moved to Quarry Hall for dementia nursing care, and I can’t thank the staff enough for all they do for her. She has settled in very well and loves all the staff. She particularly enjoys taking part in the activities.
The staff are very helpful, pleased with the care for my sister.
Very pleased with the way they are looking after my dad.
Big thumbs up, Quarry Hall.
I am very happy with my father's move from home to Quarry Hall because it is situated about one mile from my house, which makes visiting Dad on a daily basis, quite easy. Whilst there, I find the staff most welcoming and very competent in their duties. They all have been very attentive to my requests to encourage my father to partake more in the daily activities of the home and I feel confident that my father is in a good situation regarding treatment, feeding and hygiene. All in all, I am left feeling well pleased with Dad's present and future prospects at the home.
Having viewed the home prior to her stay, it’s fair to say we were optimistic that it would be a good experience for her, the facilities looked great.
This first experience of a Care Home fell extremely short of our expectations and my mum now refuses to consider respite care anywhere in the future. Overall very poor experience.
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are concerned to learn that you have experienced issues with your Mother’s respite placement. Thank you for bringing this to our attention. At HC-One, we strive to deliver kind care every...
Our brother has only been at Quarry Hall a short time, in that time, all the staff caring for him have shown him great kindness and attention to his needs. He is not really confident having been at Quarry Hall for such a short space of time, however, the staff are so supportive and their ability to look at his needs and awareness of the uniqueness that makes each one of us, is really helpful to us and him.
queries or questions I have. The staff keep me updated with the extra care on occasions that mum needs it.
The local carers and staff are trying their best to implement safe visits and support to family and friends. Unfortunately, HC-One is such a large concern and managed from headquarters, that communication from headquarters to care homes is very poor. Liaising with local government to implement changes is so slow that changes take weeks. This had a big impact on the well-being of all families.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Your lovely comments on the care provided to your Father are very much appreciated. Covid has posed many challenges for us all and we are so pleased to have reached a point where we are now able...
I have found all staff (including catering, cleaners and maintenance) very caring and approachable. During the lockdown, much love and care in keeping residents entertained and involved. I cannot praise the staff enough for working through the pandemic with due care and diligence.
The care my father has received has always been brilliant. It continues to be brilliant but I do wish something could have been done to allow me to visit during lockdown. My father is bedbound and cannot be moved to a window for visits. I find it difficult to get hold of and speak to the right people but when I have, they have been very helpful and understanding.
Thank you for your review, we value all feedback as this helps us to improve our service. Your lovely comments regarding the brilliant care provided to your Father in our home is much appreciated. Covid has posed many challenges for us and I am pleased we have reached a point where we are able to...
I am extremely impressed by all the staff and the care they provide is above and beyond the call of duty. They keep me informed on all aspects of Mum's care and my mum appears happy and her care needs are met daily. Excellent care provided to Mum and our family. I appreciate all the extra work that's been undertaken willingly by all staff of the care home due to the Covid-19 pandemic, which is still current.
All's well.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 19 Dec 2025
Residents and colleagues at HC-One Wales’s Quarry Hall Care Home in St Mellons, Cardiff, enjoyed a special visit on Friday 5th December as Vaughan Gething, MS for Cardiff South and...
- 23 Sep 2025
Residents at HC-One Wales’s Quarry Hall Care Home in St Mellons, Cardiff, enjoyed a perfect summer’s day filled with refreshing treats, music, and laughter. With the sun shining brightly, the...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Quarry Hall Care Home.
Accreditations
There are no accreditations posted yet for Quarry Hall Care Home.
Meet the Team (1)

Home Manager at St Mellon's, Cardiff
What does ‘kindness’ mean to you?
“Listening without judgement, helping without being asked, understanding and accepting without having to and being an advocate for those who are vulnerable.”
As a Registered General Nurse, Carla has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at HC-One for over a decade, Carla closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Carla remarked:
“Being able to support and develop a group of amazing Colleagues from all different backgrounds, to become the better version of themselves. With that valuable team, we are able to support, enhance and have the privilege of actively participating in this outstanding life chapter that our lovely residents are living.”
Outside of work, Carla enjoys nature, animals, knowledge, music, travelling, Sci-Fi and her loved ones.
If you would like to find out more about Quarry Hall, Carla would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Quarry Hall Care Home to verify any information. View our terms and conditions. Quarry Hall Care Home has an Enhanced Service -more info.