Ty Enfys, Cardiff, Cardiff
Ty Enfys, Cardiff, Cardiff
Ty Enfys, Cardiff, Cardiff

Ty Enfys is a leading, purpose-built care home situated in Pentywn on the outskirts of Cardiff.

The home is in the final stages of an extensive refurbishment and offers outstanding, modern facilities in addition to the highest standards of residential, nursing and dementia care.

Facilities at the home include various lounges, cinema, and a 'farmhouse kitchen' - designed to encourage active and independent living.

Group: Hallmark Care Homes

Person in charge: Sujjata Singh (Home Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 101 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: All referrals assessed first. Ages 60+.

Languages Spoken by Staff (other than English): Hindi, Polish

Single Rooms: 101

Rooms with ensuite WC: 101

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Ty Enfys: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 06 Dec 2017

Please contact the home for current vacancies

Reviews

9.8 Ty Enfys has a Review Score of 9.8 (9.818)

The Review Score of 9.8 (maximum of 10) for Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 64 Reviews over all time. This Average Rating is also the rating value for Ty Enfys in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 40 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.818 for Ty Enfys is calculated as follows: ( (639 Excellents x 5) + (110 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 763 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ty Enfys is based on 40 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20.2 positive Reviews (101 registered maximum number of service users ÷ 5). 40 Reviews ÷ 20.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    57
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ty Enfys?

  • Extremely LIKELY
    61
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ty Enfys

  • Daughter of Resident/Service User
    29
  • Son of Resident/Service User
    10
  • Friend of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • more

The staff are all lovely - very caring. I couldn't wish for better for my mum!

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has been a resident at Ty Enfys for a number of years. Since being there she is a much calmer and happier person. All the staff are extremely friendly to visitors and residents and make everyone feel at home. They have numerous activities and I would recommend it to anyone needing care.

How likely would you be to recommend Ty Enfys? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

My mother seems to be very happy, which is the main thing. She gets confused about the location of her belongings but staff have been very supportive and followed our instructions fully. This is important because it has helped reduce her anxiety levels and mitigate the effects of dementia.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My two relatives are being cared for appropriately by the staff on the dementia floor and nursing floor. I am pleased they could be together, although my cousin on the dementia floor community is deteriorating naturally, staff are friendly, caring and accommodation to both of their various needs.
The family is confident that our dear ones are in safe hands, in a beautiful environment, like their own home.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My family has had a long association with Ty Enfys, having an uncle as a resident for many years and more recently my mother. All the staff have been wonderful to them both. I have been into many homes in Cardiff during my career as a district nurser and Ty Enfys is the best home I have experienced. I have no complaints about any of the care they have had over the years, except for clothes going missing at times. However, I believe this is common in most care homes.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sujjata Singh, General Manager at Ty Enfys responded to this review on 22 Nov 2017:

Thank you for your comments. We have now had a meeting to discuss your concerns.

My aunt seems to need nothing more.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My parents moved into Ty Enfys together in mid-August after we realised they could no longer cope at home. It was a difficult decision but due to great care and support, lovely staff and wonderful surroundings of Ty Enfys, they have settled in very quickly and are very happy. They are both looking relaxed and well cared for.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Your staff are amazing and beyond expectations. They have ministered to our father as they would their own.
Last month dad said to me"I like being here everyone is so kind to me, you mustn't worry."

Thank you so much for all the loving care you showered on him and your co-operation with everything my sister and I asked you to do.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

1st visit this month to see relatives. The foyer - met by happy staff, clean area and lovely coffee area.
Corridors - spotless and friendly staff. Lounge - lovely and homely, clean, fresh décor.
The home feels more like a smart hotel than a care home. Lovely facilities and lovely caring staff.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A caring home which makes you feel like one of the family.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We are friends of one of the residents whom we visit every week, We find that the staff are always very friendly and helpful (especially Ted the dog!) and who our friend and ex-neighbour loves to see around the home. Also, the receptionist is always friendly and welcoming with a big smile for all.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pleased with all aspects of the home, love sitting in the garden surrounded by the lovely flowers and the entertainment is excellent.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ty Enfys is an excellent care home. Staff are friendly and professional. They show enthusiasm in their work which reflects on the joy with which they approach their caring role. Morale is obviously high and is apparent in the level of care offered. This is a shining example as to how care homes should be run.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The level of care and the standard of the home generally appear excellent, although my mother considers that the standard of the food may not always be wonderful.
Whether this is her personal preference I cannot say without personal experience.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Sujjata Singh, General Manager at Ty Enfys responded to this review on 21 Jul 2017:

Thank you for bringing this to our attention, we have spoken to both the community lead and the chef and we will be monitoring this
On a regular basis. I will ask the chef to visit your mother and discuss any concerns she has.

A very pleasant, clean home where the staff are friendly and helpful. Nice menu with good variety and activities on offer most days. Nice entrance area where it is nice for relatives/visitors to be able to get a tea or coffee and cake and sit and chat. Pleasant garden area.

The staff were very understanding and patient when the trial month took place.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum came to Ty Enfys by very reliable recommendation.
She came needing nursing care and since she arrived in February 2017 the attention and care have been exemplary.
The home is very particular in the personal needs and requirements of my mum and this seems to be across the board.
Everyone who works here is always smiling and very respectful of residents.
Mum is always busy with activities and seems very happy.
I would recommend Ty Enfys highly.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having only been here a few days. We are very happy with her accommodation and care.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over four years I visited weekly or more.
I always found the staff helpful and caring and considerate.
They kept me informed when she was nearing the end.
A truly lovely care home.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Ty Enfys for two and a half years on the dementia care floor.
I have found her level of care excellent and the staff very caring and helpful.
She is always clean and well dressed and everyone knows her and really seems to care about her well-being.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been very pleased with the care given to my mother. The staff are polite and caring at all times. I have found their support invaluable at a very difficult time.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Today I visited at lunch time and was overjoyed to find my mother in law actually eating. For some time now she had been very reluctant to make any real effort at meal time. The staff have always been supportive and caring and this has already had a really positive effect.
Thank you!

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent place. Lovely and clean where the carers are very involved. Food and activities are excellent.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was recently my mother's birthday and the staff at TyEnfys immediately decorated one of the lounges with balloons and happy birthday banners. Although I had decided to buy a birthday cake and drinks, additional food and nibble were provided by the kitchen, staff were also present at the party to assist with the food and drink and enjoyable time for all.
My mother has also recently won an in-house competition and next week my mother's wish will be fulfilled when a carer will take her by taxi with a hamper, including wine to her brother's house for afternoon tea. This home provides lots of lovely touches to enhance residents.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Ty Enfys Care Home looked after my mother in their nursing unit for 2 and a half years until her death last month. During this time she was always treated with patient kindness and cheerful efficiency. The excellent entertainment team ensured that she never felt bored or lonely.
My only minor criticism concerned the catering - possibly the food could have been prepared a little more to elderly tastes, however, in appropriate circumstances. I would have no hesitation in recommending Ty Enfys to others. Over and above the excellent care given to my mother. The team were also extremely supportive to us as a family, our thanks go to everyone at the home.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ty Enfys is a fantastic home. My mother has Alzheimer's late stage. It is so reassuring to know that there are so many lovely people at the home who are so dedicated to making my mother's stay and all the others so comfortable. The cleanliness, friendliness, activities facilities cannot be faulted. The food is lovely. Thank you to all the staff at Ty Enfys, Cardiff.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After many difficult months living at home being cared for by his elderly wife, my uncle was admitted to Ty Enfys. My aunt felt totally depressed about the situation but she is now extremely positive, she feels that the care my uncle receives is excellent - she could not provide this level of care at home. The staff are all attentive and courteous. My aunt visits Ty Enfys several times a week and has nothing but praise for the staff, the atmosphere, cleanliness and the facilities provided.
I too have been impressed (I live in Scotland so I visit every few weeks). My uncle is happy and settled and has even put on weight!

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife joined Ty Enfys in December 2016 having been diagnosed with Alzheimer's 6 years previously. My family and I have been most impressed with the quality of the typical environment (despite being part-way throughout a pre-determined refurbishment period), but important though this is, it is their people who are Ty Enfys's greatest asset.
All staff are warm, friendly and welcoming, nurses and carers who really care, domestic and catering staff are clearly committed to the highest standards. Whilst dementia is a cruel debilitating condition, Ty Enfys people deal with it in a professional, caring, even affectionate and always cheerful manner and still find time to show concern for the continuing welfare of families. To sum up, warm, welcoming, caring and always smiling!!

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has been in Thank you Enfys for about 7 months during which time he has slowly deteriorated in spite of the care and help he has been given.
His medical needs have been carefully monitored throughout his stay. In the last week of January, he developed an infection, which was quickly picked up and treated. However, he has become bed ridden but his care has been excellent.
He is clean and comfortable, encouraged to eat and drink. He is given patient help in these activities.
The staff are cheery and caring even when he is grumpy and uncooperative.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum, who suffers from severe dementia is content, comfortable and well cared for at Ty Enfys.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am delighted to be able to provide a review of this excellent care home. Dad has been a resident for many years and has found it a wonderful caring community with an active and interesting activities programme. Although all the facilities are to a very high standard, what makes this home outstanding is the wonderful attitude of the staff, all the staff, to their residents. I recommend this home to everyone.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father often tells me that he is very happy at Ty Enfys and I am always made very welcome there.
All the staff are kind, friendly and know me and my family. The standard of care and cleanliness is exemplary. My father benefits greatly from being encouraged to take part in activities and I feel confident that the care he receives is tailored to his individual needs.
Dad says he feels lucky to live at Ty Enfys and I agree.
Thank you to all the staff.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is definitely way above average and the staff and facilities are first class and always very helpful with any problems.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum is cared for here at Ty Enfys on the nursing floor. My sister and I come as often as we both can along with our husbands and children (mum's grandchildren) but at the end of the day when we are in our homes we are both happy and rest assured in the knowledge that mum has the best care that can be offered to her at this time. I personally find all the staff on the second floor very professional but above all very friendly, kind and loving towards our mum which is the most important, I think.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum was brought into Ty Enfys with dementia and she was always treated with love, care, respect and dignity. Everyone knew her by name. Staff cannot be faulted for their care. Also their care for all family.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the time mum came to Ty Enfys with dementia she was treated with dignity, caring, patience and love. Nothing was too much trouble for the staff and all tasks were carried out with a smile. Different events are organised to keep residents occupied I.e. Music morning Tuesday, knit and natter Wednesdays etc. In 8 years my mum did not have one bedsore because of the care. I would highly recommend Ty Enfys to all my friends.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our first visit to the home to visit. We are so impressed with the care facilities and more than anything the friendly, knowledgeable staff. We will recommend the home to our friends. Thank you.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There didn't seem to be enough staff when I visited. However, the staff that were here were lovely and caring. Perhaps the rooms are too warm and there seems to be a general fear of fresh air! i.e no windows open.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Sujjata Singh, General Manager at Ty Enfys responded to this review on 17 Mar 2017:

Thank you for your comments. I will contact you this week to arrange a meeting with you to discuss your concerns.

My brother has been resident in Ty Enfys for some time and suffers from severe dementia. The care given to him by the staff is of exceptional quality, nothing seems to be too much trouble, especially with regard to the time spent with him. And, despite his inability to communicate he looks well cared for. We are so grateful.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We are delighted with the care home. Mum has been here for over 2 years and she is happy and well cared for. She loves all the activities and is especially keen to attend all the music events and exercise classes. The care home welcomes comments and is quick to act on any issue that is raised - good and bad.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been into many care homes in Cardiff as a voluntary helper with the elderly for many years and have found most of them rather depressing, impersonal places.
Not Ty Enfys.... This Care Home is incomparable.
Upon entering this delightful Care Home, you are greeted with a wonderful, warm, inviting atmosphere. It is spotlessly clean with wonderful staff who seem to genuinely love working here.
I love the fact that all of the food is home prepared and cooked by an award winning Chef (it's delicious) and relatives are able to join their relative for lunch/dinner at no extra cost.
My Mother-in-law receives first class care and attention in a happy environment.
Ty Enfys is by far THE best Care Home I have come across.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every time myself and my family visit the staff are always very friendly and welcoming. They look after my father with the utmost dignity and respect. I cannot fault the cleanliness of the home either and I think the activities are amazing.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was very well looked after. The staff carers and nurses were excellent. A very happy and lovely bright home. Nothing was too much trouble. Would highly recommend the home to other people.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am extremely pleased that my husband resides in the home. The staff are very welcoming, pleasant and caring.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the home. Have had since she has been at the home for 16 months. All care and management have been very good. Thank you.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Excellent service from every member of staff, from the Manager to the domestic staff. I can't
praise them enough.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent home and very helpful staff, pleasant greetings every visit. Keep up the good work all.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience dates from 2011 when my late husband stayed in Ty Enfys, care was wonderful and I visited him daily at any time. The staff are superb and morale is high due to the constant praise and encouragement of the management. When my husband eventually died in 2013 his brother needed care and was in agreement to enter too. It is one reason that I became a volunteer, entering the programme of activities that are daily provided for residents. My own condition is to play songs that evoke memories of the past few decades. My brother in law has just died and I am indebted to the wonderful world of this home in treating and caring for elderly frail people.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always welcoming and friendly. I can call anytime. My mother is always dressed, clean and comfortable. Staff spend time talking to her and taking her into the garden, going for a sing song and other activities put on at the home. Staff contact me quickly when she is ill and call for the doctor if required. They feed her if necessary to encourage her to eat.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was transferred to Ty Enfys as an emergency, he was in an extremely poor state of health. The care from the nursing staff, carers at Ty Enfys has been excellent in every respect. The staff are dedicated professionals who treat my father with dignity, which is how every elderly vulnerable person should be treated.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff at Ty Enfys are very friendly and helpful. Always on hand to help, nothing is ever a problem and take care of my nan very well.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visit our friend weekly and find all the staff helpful and friendly and reception is always welcoming when we arrive.

How likely would you be to recommend Ty Enfys? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All staff excelled beyond the call of duty. Exercising complete tenacity, resilience and being tireless and relentless in assisting my dear mother, in the course of her severe dementia.
They totally excelled themselves and delivered true help and assistance to my dear mother. Well done to everyone involved and concerned with my mother.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has complex medical needs and was in a care home that couldn't cope with him. He moved to Ty Enfys at the end of January (to their EMI nursing unit). He was very confused and angry with the move at first and was a challenge. However, within a week I saw a different man, happy, smiling, engaging in conversation ... back to my dad again! I can't thank the staff in Ty Enfys enough for their help, support, patience and care with my dad. They were wonderful and have turned him around completely.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The family have noticed a big improvement in Dad. He loves the food and is awake much more than previously. Staff always speak to us and make us feel welcome. We always feel free to ask about anything or we are told any matters of interest. The standards at Ty Enfys are very high and we are well satisfied.

How likely would you be to recommend Ty Enfys? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent facilities. Caring and compassionate staff. Exceeded expectations.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

So far it is an excellent place, my father has only just arrived and is finding it very good,

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff are helpful and kind to myself and my mother, it is a very nice care home. I feel my mother is in very good hands and is well looked after.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Standard if facility and ambience excellent. Good, convenient location, staff are extremely friendly, approachable and professional. Some rooms could do with being a little larger, eg. bar, TV room and lounge, but this is only a minor criticism.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I think this care home is in good probability.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always welcoming and always happy and never sad. All the time they are laughing and singing, they never get stressed with a resident. I can sleep at night knowing that my grandad is safe, I like being able to eat with my grandad and you or anybody is never worried. The home is very clean and tidy, and always nice and loud. The people in the home are like part of the family and most of the residents are very nice.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident at Ty Enfys for over a year now, initially in the car floor. And latterly in the nursing floor. The care and love shown to all residents by all the staff continually amazes me. Nothing is too much trouble and all their happiness is infectious and I admire their dedication and selflessness every time I visit. From reception to carers, caters, managers and others, too may to mention, the staff are a compliment of whom your organisation can be very proud of.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has settled in well and the environment is pleasant, clean and welcoming. A week or so after dad moved into Ty Enfys he had a period of ill health and we were very impressed with the attentive and caring approach of all the staff supporting him. We always feel welcome when we visit each day and dad seems to be very happy.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I cannot praise Ty Enfys enough. Everyone who works there are one big team/family. The care provided is the best you could ever wish for. I would say it is more like a 5* hotel. It is extremely hard for family members to face a loved one moving into a care home, however, Ty Enfys does not feel like or look like a care home. I spend a lot of my time visiting and have got to know all the residents very well, and also the staff. I think all care homes should follow Ty Enfys their approach to dementia is excellent. The food is also excellent my husband has never eaten so well, my 9 year old granddaughter often visits with me. She loves to eat with the residents and her granddad. Excellent place, Excellent staff, extremely well organised always clean and tidy and most of all, all staff are always smiling and happy. Thank you everyone at Ty Enfys.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been cared for in an exceptional way, he has been treated with dignity, good humour, encouragement and understanding. He suffered with the loss of my mother in May and his transition to the care home could not have been better. What is particularly pleasing is the teams effort displayed by all who work in the home. They refer to issues for advice when needed and I can be sure that they will all recap my thoughts across the team. The home is warm hearted, welcoming and provides outstanding all round care.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Care Homes Wales 2017

Recipient: Ty Enfys

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Care Homes Wales 2016

Recipient: Ty Enfys

Date: Monday 15 Feb 2016

more details

November 2015

Care Activities Coordinator Finalist

Recipient: Ty Enfys

Date: Friday 27 Nov 2015

more details

Care Team of the Year Finalist

Recipient: Ty Enfys

Date: Friday 27 Nov 2015

more details

February 2015

Top 20 Care Homes Wales 2015

Recipient: Ty Enfys

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes Wales 2014

Recipient: Ty Enfys

Date: Saturday 01 Feb 2014

more details

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

December 2012

Care Cook of the Year

Recipient: Ty Enfys

Date: Monday 03 Dec 2012

more details

November 2012

Care Manager of the Year finalist

Recipient: Ty Enfys

Date: Friday 23 Nov 2012

more details

Job Vacancies

Staff Profiles

Sujjata

Sujjata Singh

Job Title: General Manager

Joined: 2011

Description:

I’m the General Manager at Ty Enfys and have enjoyed working here for five years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of our residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ty Enfys