Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 225 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1640
  • Self-Funded Residential Dementia Care: from £1840
  • Self-Funded Nursing Care: from £1939
  • Self-Funded Nursing Dementia Care: from £2080

The nursing fees are inclusive of NHS funded nursing care which is currently £218.12 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Ty Enfys to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Sujjata Singh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All referrals assessed first
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (18)

Parking

  • Parking available onsite

Hallmark Ty Enfys Reviews (225)

9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.859) out of 10, based on 53 reviews in the last 2 years.
Over all time Hallmark Ty Enfys has 225 reviews.

Overall Experience
  • 203
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Date Published
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  • 10
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Reviewer Connection to Hallmark Ty Enfys
  • 106
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Total of 225, showing 21-40
Review from A H (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well. Where do I start. Mum will never be happy away from her home or mine, but this is the best I can do for her welfare and safety. She looks well, eats well and interacts with staff and most residents. I am reassured that Mum has 24 hour care and for she is kept clean and fed and has company. My
main concern is her safety, and I know she is kept safe. Thank you staff at Ty Enfys.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your kind review. It's lovely to hear that you are reassured and feel Mum is kept safe. I will pass your words onto the team.

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Review from Michael C (Son of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent three years at Ty Enfys and had the best years of her later life until she sadly passed away. She was surrounded by all her friends at the home, all of them staff and died very peacefully in bed.
My family and myself cannot speak highly enough of the care and compassion she experienced
whilst here.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for such a lovely review, it was our pleasure to care for Mum and welcome you all. You are all greatly missed.

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Review from Mike B (Son of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved to Ty Enfys from a similarly priced home in England and we couldn't be more impressed. The staff are always friendly and helpful, the food is great, and there are lots of different activities every day. We get medical updates when needed and Mum is a lot happier here.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your lovely review. We've loved welcoming Mum and getting to know all of you. It's heartwarming seeing Mum thrive.

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Review from Susan C (Daughter-in-law of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have always found staff courteous and caring, most aware of relative's temperament. We have been made aware of any medication/illness or problems. The care home seems to have plenty of activities and encourages the residents to participate.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you very much for your kind words and lovely review. I will pass it onto the team caring for your relative.

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Review from Alan F (Son of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad moved into Hallmark Ty Enfys in 2018 onto the dementia and nursing floors respectively. From day one all the staff made them feel welcome and the level of care has been exceptional throughout. The Ty Enfys team went above and beyond to allow mum and dad to spend as much time together
as possible and celebrate birthdays, anniversaries etc. and they both enjoyed many of the activities that are offered.
I cannot praise the team enough for the care that they provided to my dad at the end of his life earlier this year. The dignity and respect shown to him helped our entire family get through a very difficult time and they continue to support my mother, providing her with a safe and caring environment on a daily basis.
It is always a difficult choice to select a care home for your loved ones but I have no doubts that both mum and dad would call Ty Enfys their home away from home.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your heartfelt review. You know just how much your Mum and Dad mean to us all and it's been our absolute joy to care for them and provide your Dad with the most fitting send-off, for such a wonderful man.

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Review from Fran S (Niece of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Hallmark Ty Enfys for only a short time, but we know that she is very happy, and so well looked after and we now have peace of mind. The personnel are wonderful & they could not have made her, or us more welcome. The atmosphere is warm and welcoming and they are always happy to help,
no matter how busy they are. There is always some sort of activity or entertainment and she has been encouraged to attend, which has given her the stimulation and interaction that she has needed for a long time. A wonderful place and we can't thank the personnel enough.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your lovely review and for putting your trust in us to provide the care your Aunt needed. We have loved welcoming you all and getting to know your Aunt and watching her thrive.

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Review from A J (Relative of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is amazing. Friendly staff. They go above and beyond with the care they give. The place is always clean. Lots of great activities every day. Beautiful garden to sit in. We as a family feel very lucky to of found this home.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your review. It's been wonderful welcoming you all to Ty Enfys and seeing your loved one in the cafe each day.

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Review from J H (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff polite and kind. All staff are generous and professional. I have never heard a raised voice or unkind word (in 5yrs). They truly care for the residents.
There is always a friendly welcome and many activities for residents. Food varied and tailored to residents' needs.
Thank you.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your lovely review. We all have loved caring for Mum over the last 5 years and welcoming everyone to Ty Enfys.

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Review from C T (Son of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always happy and always happy to help.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you very much for your lovely review. I will pass your comments on to the team caring for Mum.

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Review from Jayne E (Daughter of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to stay in May this year and after the first few weeks of settling in, she is now happy and has made some friends with residents and staff.
Her care is very good, the attention, care and support from the staff are improving her experience. A very friendly and efficient home. It's welcoming
to me and our family. Thank you.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. It's been so lovely to watch your mum get stronger and make friends. We love her smiling face when she comes to the café for a cuppa. I will pass your kind comments on to the team.

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Review from Joanne C (Daughter of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since Mum has been in the home, her overall wellbeing has much improved.
Staff generally are very friendly and helpful.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your kind review. It's been so lovely welcoming Mum and all of you to Ty Enfys. It's great seeing her at so many activities and with us in the café most days.

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Review from Gill K (Daughter of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Ty Enfys in September 2020. He was warmly welcomed by everyone and had lots of his personal bits and pieces in his room to make him feel at home. Shortly after, visiting was stopped due to covid lockdown but as soon as restricted visiting was allowed the staff made sure a safe space was
made available for his family to reconnect until unlimited visits were again allowed.
As a family, we are more than happy with the care and support Dad receives on a daily basis as his health declines and all the care staff always have time with any queries the family have. The atmosphere is happy and a programme of events ensures there is always something going on. The home is always clean and tidy, with excellent, on site chef cooked meals offering a variety of tasty options. Much work has been done by both staff and residents alike in the gardens, both floral, vegetable and sensory areas making them a great place to enjoy, weather permitting. We would highly recommend Ty Enfys.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your lovely review. We've loved getting to know Dad, especially hearing about his toastmaster days. I will pass your kind comments on to the team.

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Review from Sandra S (Daughter of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family are very pleased with the care and attention that Ty Enfys gives our mother, the staff sees to her every need with respect and dignity. She feels completely at home and happy which is of great importance to us. We also enjoy the cake when visiting!
We would like to thank you all -
we have definitely chosen the correct home.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your lovely review. We've loved welcoming Mum and spending time with her, especially her poem books which are just brilliant.

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Review from S R (Partner of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ty Enfys Nursing Home is above exceptional, every person working there is warm, kind-hearted and concerned not only with the individual needs of the people who live there but also with the needs of family and visitors. Ty Enfys deserves the highest accolade given.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you so much for your wonderful review. We have loved welcoming and getting to know you all. I will pass your comments onto the team.

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Review from M T (Sister of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the time Ty Enfys. My sister had a very unhappy experience in her previous home, she was only there for almost six weeks. Even though the previous home was modern and theoretically 'dementia trained staff', I would disagree, the staff at Ty Enfys are excellent and help with my
sister. My sister is a different person here. I cannot comment upon the food as I have not seen any or tasted it, though the cake in reception is very good. My sister is happy here, which is very important. Thank you.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you very much for your lovely review. It's been wonderful to watch your sister settle here and join in with different things. I will pass your review onto the team caring for her.

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Review from C M (Daughter of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Ty Enfys in January 2024 on the nursing floor. She has received excellent care. The nurses are approachable and always call if there are any issues. I feel that she is being very well looked after. Which is a big relief to me. In addition, the carers are activity staff and fab. They
never patronise, they laugh and joke and treat her like a friend. All the staff at Ty Enfys and the manager and domestic staff are always friendly to families of residents and are welcoming to us and the kids. It feels like a second home.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your wonderful review. We have loved getting to know Mum and all of you over the last 8 months. I will pass your review onto the team.

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Review from A R (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure to visit Mum at Ty Enfys. There is always a friendly welcome and a smile. This makes a huge difference, as Mum does not recognise me and is no longer able to have a conversation. Mum has been a resident for 4 years. Mum is always well dressed and all her personal care needs are
met. The staff are always willing to put Mum in a wheelchair so that we can visit the garden or the coffee lounge.
This makes visits all the more pleasurable. Thank you Ty Enfys staff for your continued care.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for your great review. It's been wonderful to welcome you all over the last 4 years. I will pass your comments onto the team.

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Review from Helen G (Daughter of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my Mum at Ty Enfys in April, having flown over from Australia, where I now live. The staff were so welcoming and helpful. They were so sympathetic to the travel distance there is between Mum and me and very supportive in every way. Mum has settled in extremely well and is happy, smiling, enjoying
eating again and doing activities. Ty Enfys welcomes all Mum's friends too, which is what she needs, as she was worried no one would visit her once she was not in her own abode. Mum gets all the help she needs, as well as allowing for her independence. The care is outstanding and Mum looks so much better, always smartly dressed and hair is fabulous. Everybody knows her and acknowledges her with a hello and her name.
A huge thank you to all at Ty Enfys.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such a heartwarming review. It has been wonderful to watch Mum settle in so well and to welcome you in April.

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Review from Diane J (Daughter of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has specific nursing and dementia needs and so a care home became the only option for her needs and best interests, from the moment I entered the home I just knew it was the place for my mam, you enter into a lovely little coffee shop and there's a little hairdresser to the side. It's lovely
airy and bright and so welcoming, my mother's room is beautiful it's spotlessly clean and no expenses are spared with the quality of personnel items needed for the residents. I stayed a few times in the beginning for lunch with Mam to get her settled and the quality of food is exceptional no processed rubbish it's exceptional and honestly nothing is too much trouble for anyone, I don't feel like Mam has (carers) looking after her when I'm not there instead it feels like family, my mother is much cleaner healthier and happier since being in Ty Enfys. Management are amazing and they treat their staff as equals every person is important whatever their role and it shows.
Thanks Ty Enfys for welcoming us all.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you for such a beautiful review. It's been just wonderful welcoming you all to Ty Enfys and getting to know you all. Welcoming the entire family is what we strive to achieve and I am so happy to hear we are doing that.

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Review from G H (Husband of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Ty Enfys for the last 2 months and the care and support she has received there is excellent. The staff and facilities there are all of the highest standard, very welcoming for any visiting relatives, whilst the food and organised activities there ensure that each day can
be different.
Reply from Bethan Hurley, Customer Relationship Manager at Hallmark Ty Enfys

Thank you very much for your kind comments. It's been lovely to welcome you all to Ty Enfys and get to know you all. I will pass your review onto the team caring for her.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Hallmark Ty Enfys is calculated as follows: ( (547 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 629 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (34)

Meet the Team (11)

Sujjata

Sujjata Singh

Job Title: General Manager Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.

Molcy

Molcy Mathew

Job Title: Deputy Manager Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.

Bethan

Bethan Hurley

Job Title: Customer Relationship Manager Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.

Martyn

Martyn Woods

Job Title: Hospitality & Services Manager Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.

Claire

Claire Woollacott

Job Title: Business Administrator Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.

Lily

Lily Davies

Job Title: Lifestyle Leader Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.

Martin

Martin Hood

Job Title: Head Chef Joined: 2023

I am the Head Chef and come to Ty Enfys with over 30 years of experience in the hospitality sector. I'm really looking forward to starting a new pathway in my career and passing on my hospitality standards to the 101 residents here.

Sarah

Sarah Ramster

Job Title: Residential Community Lead Joined: 2010

I am the residential community lead and have been working here for over 11 years.
What I love the most about working here is that no two days are the same. I love to help and care for our residents each and every day.

Arya

Arya Thakidickal Lal

Job Title: Dementia Community Lead Joined: 2015

I am the Dementia Community Lead and have been working at Ty Enfys since 2015. I have been a nurse for over 16 years, recently becoming the community lead position.


I enjoy my role and the difference I make in the care of those living with dementia. Relationship-centred care is at the heart of all I do and I love to see residents thrive each day.

Sona

Sona Johns

Job Title: Nursing Community Leader Joined: 2012

I am the team leader on the Nursing Community. I qualified as a nurse in India in 2009 and came to the UK in 2012 to study a Professional Practice Diploma at the University of South Wales which was incorporated with the overseas nurses programme.


I started as a Care Assistant at Ty Enfys in 2012 and obtained my UK PIN number in 2014. I have been a nurse at Ty Enfys ever since!
Building relationships with residents and colleagues, together with meeting the needs of the residents is what I most enjoy about my job.

Ted

Ted

Job Title: Love and Affection Manager Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.

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