Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 225 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1640
  • Self-Funded Residential Dementia Care: from £1840
  • Self-Funded Nursing Care: from £1939
  • Self-Funded Nursing Dementia Care: from £2080

The nursing fees are inclusive of NHS funded nursing care which is currently £218.12 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Ty Enfys to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Sujjata Singh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All referrals assessed first
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (18)

Parking

  • Parking available onsite

Hallmark Ty Enfys Reviews (225)

9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.859) out of 10, based on 53 reviews in the last 2 years.
Over all time Hallmark Ty Enfys has 225 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hallmark Ty Enfys
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Total of 225, showing 81-100
Review from D M (Daughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care of Ty Enfys for over 2 years. She always tells me how well everyone looks after her and my experience of visiting her and FaceTiming, supports this view. Special equipment has been provided very promptly, as her care needs change. The staff are always very caring and helpful.
Discussions about my mother’s care plan are timely.
Questions are answered promptly and efficiently and staff explain clearly but also listen. I would highly recommend this caring community.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your wonderful comments. I will pass it on to the team.

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Review from Jane R (Daughter of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed by the high quality of personal care, the skill (that anyone can say that caring is an unskilled job is beyond me) and the kindness of the staff at Ty Enfys since my mother has been there. My mother feels safe and content, despite being so frail.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your comments. I will pass them on to the team, your comments are greatly appreciated.

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Review from Julie F (Daughter of Resident) published on 11 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for five years now, since moving closer to me, to make visiting easier. In that time she has always been very well looked after and is happy and settled. I have found the staff to be very hardworking and caring towards the residents, enabling them to feel safe and comfortable,
particularly during the lockdown period. This is greatly appreciated and reassuring. There are many activities for residents to take part in, and the staff ensure that as many as possible are included in these. I am very happy with the care Mum is receiving and would like to thank all the staff for their dedication.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

It’s a pleasure to support and care for residents at Ty Enfys, thank you for your review and cooperation throughout the pandemic.

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Review from Kay B (Cousin of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This period in time, October 2021, has been a better one for me and my cousin. I have managed to see her twice and am pleased to see her at her best and also not so well, but she would be no different at home. She is kept safe and warm. She has been well cared for here in Ty Enfys which would be impossible
at home. She has been in hospital twice in October.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

It’s a pleasure to support and care for residents at Ty Enfys. Thank you for your review, I will pass it on to the team.

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Review from Serena G (Niece of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my sister and I believe that our aunt is in the best possible place. Within hours of her discharge from hospital she was looking cleaner and although suffering from dementia, was obviously more relaxed in Ty Enfys. I would have no hesitation in recommending this home to anyone whose relative needed
high-level care. Thank you to all at Ty Enfys.
Reply from Sujjata SIngh, General Manager at Hallmark Ty Enfys

Thank you for your wonderful comments. I will pass them on to the team.

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Review from Steve J (Son of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care, facilities and activities is extremely high. The staff responsible for dementia residents, get to know the residents and create a positive, caring environment. We are very happy that Mum has been kept safe during the COVID pandemic.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for the review, your comment is greatly appreciated.

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Review from Carolyn R (Daughter of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Ty Enfys since 2016 and is extremely happy and well looked after. She is included in all activities and the staff know her favorite thing is singing. The staff all know not only Mum but the relatives visiting her, when able to. During the pandemic, when visiting wasn't possible, we have
been kept up to date with regular emails and phone calls if needed. Mum's twin sister has now joined her in Ty Enfys (on a different floor) and they see each other frequently. We would heartily recommend the home to anyone who asked.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you, I will pass on the review to the team. Your comments are greatly appreciated.

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Review from Kate M (Daughter of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Ty Enfys for 18 months. The pandemic hit soon after her arrival. Although I have not been able to see my mother as yet face to face, (I do have a visit booked next week) I have had almost daily contact with her via Facetime. This has enabled our relationship to maintain.
The staff are ready to accept my call and aid my mother in conversation. I am often sent photos of her enjoying activities, such as painting in the garden (wearing a large sunhat). She often sings and she always has painted nails and sometimes a make-over. My mother's dementia is now quite advanced but she seems settled and content and for this, I thank Ty Enfys.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for the review. Feedback is very important to us at Ty Enfys.

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Review from Alison E (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Ty Enfys since September and has really settled in. We are pleased that she has a lot of social interaction now which she didn't have at home. She takes full advantage of all the activities on offer and always seems very happy when we visit. The staff make sure my Mum is always clean
and well presented and they always keep us informed if there are any medical updates. During the times when it wasn't possible to visit in person, the staff were always around to help with Facetime. They even had a pantomime at Christmas which was put on by the staff and this was live-streamed so all our family could enjoy it!
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for the review. I have a great lifestyle team who are very innovative, I will make sure your comments are passed on to all team members.

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Review from Philippa M (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Ty Enfys for a couple of years now and I cannot fault the service he has received, or the welcome both my brother and I have had as visitors. Even in recent times, when visiting has been a bit of a rarity and with all the extra burden of Covid restrictions and associated
working practices, someone has always had time for a chat or an update, and we are confident Dad has been kept comfortable, entertained and as well as possible.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

The pandemic has been a difficult time for all of us. Your comments will help in keeping the high morale of the team, thank you I will pass them on.

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Review from Jane G (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so impressed with the way Ty Enfys has managed Covid, keeping my dad safe and gainfully occupied. He is clearly happy and content and is always positive about the care and support he is receiving.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your review, we always like to hear your feedback. I will share it with the team.

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Review from Joanna J (Daughter of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole, we have been very satisfied with the care Mum has received at Ty Enfys. We have been enabled to see her face to face when the government has allowed it and also via FaceTime. Some careers are better when helping Mum with FaceTime as they will interact with us (Mum finds communication difficult,
so it really helps to have the carer participating). Others do not seem to be aware of her problems in the way.


I have been kept informed when there have been any problems. There have been some little concerns, but when they have been expressed, there has generally been helpful responses.

Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for the review, your comments are greatly valued. I will follow up on the issues related to some of the care team members understanding of your mum's needs, this should resolve any issues moving forward. Thank you again for your review.

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Review from Michael D (Partner of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been in Ty Enfys for 8-months. From day one, all of the staff have displayed care, compassion and kindness towards both my partner and me under the very difficult circumstances caused by COVID. The staff have worked extremely hard to get to know my partner, who has extremely complex needs,
in order to be able to provide the best care and support for her, and they are extremely professional in everything they do. I know every day that she is safe and well-cared for. Recently, limited indoor visiting has recommenced, and this has been organised really well and safely. I’m even allowed to bring our dog, which gives my partner’s well-being a much-needed boost. Although I wish my partner was home, I know that she needs specialist care 24/7, and I take comfort that she is in the best place for this. I would highly recommend Ty Enfys to any family contemplating moving a relative into a care home.
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Review from Vaughan W (Son of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ty Enfys since December 2020. A fiercely independent woman, she managed at home with minimal carer support until a fall resulted in a lengthy hospital admission during which she contracted Covid 19. It was inevitable that she needed ongoing nursing care, and Ty Enfys
was recommended to me by friends. I found the staff at the home to be approachable, helpful and caring, even before my mother transferred there from hospital, and they have remained so ever since. My mother seems settled and comfortable, and all her needs are appropriately and lovingly addressed. Her needs are challenging as she is profoundly deaf and virtually blind, so meaningful communication is difficult, nevertheless, I am confident in the care she receives. Staff are always willing to talk, ring me about any changes in her condition, and it is good to be greeted by name when I visit. It will never be "her own home", but it is probably the best alternative.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for taking the time to review the care provided at Ty Enfys, this not only helps to keep the morale of the team high, but it teaches us lessons.

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Review from Ken B (Son of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had to be moved from another care home to Ty Enfys in November/December and seemed to fit in right away and has told me how nice everyone is, and that she is very happy. With Mum only going into Ty Enfys in the latter part of last year and with Covid restrictions, I have, as yet, been unable to
see Mum's room or any facilities in person. However, I found the staff more than helpful to give us a 'virtual tour via Facetime. After Mum had been there about a month, we were contacted by a member of staff to find out if Mum had any interests or hobbies and for a brief history of her life. It felt so nice that they had taken the time to research her life...That she was considered a 'person' and not just a number. Since Covid restrictions have been lessened, I have visited Mum on many occasions (2/3 times a week). On every visit, I have found their hygiene regime to be up to the most recent government standards. In my experience, visitors are treated in a courteous and very friendly manner.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your comments; I will pass them on to the team, your comments are greatly appreciated.

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Review from Jason C (Son of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had my reservations about Mum going into a nursing home as heard bad things in the past about these types of nursing homes.
The best place I could imagine my mum could have got. Great staff, very polite. Always great with Mum, helping her eat, drink etc. I can see in Mum that she is happy where
she is.
5 stars for me!
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your wonderful comments; we are delighted your Mum is settling so well. I will pass this feedback on to the team.

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Review from Judith M (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had prior experience of Ty Enfys with my father-in-law requiring nursing care, so when my mum felt that she wanted to relinquish responsibility for her own house and garden, and needed ‘looking after’, the moment came to have a trial period. This happened in the middle of the COVID-19 lockdown. Not
an easy period, but the patience and humanity of the staff, their willingness to work with us to ensure that the transition for someone going into residential care with particular and individual needs, was a smooth as possible, is much appreciated. I have never felt that I can’t pick up the phone to discuss anything with the staff.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your review; we are happy that you found the situation as smooth as possible. We will continue to provide quality care for your mum and will pass on your kind words to the team.

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Review from Elizabeth L (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident in Ty Enfys for over three years, and it was the best decision we made as a family, he has been well looked after. In the past 12-months during the pandemic, the home has kept us well informed, and we are able to keep in contact with him when visits have been banned. Staff
are always friendly and helpful.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

I am glad that you are happy with the care provided for your dad; thank you for your review.

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Review from Fiona J (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Mother receives is second to none, the staff are all very friendly and welcoming.
Ty Enfys has worked really hard during the pandemic to protect the residents and keep them safe.
I have and will continue to recommend Ty Enfys to anyone looking for first-class care for their loved
ones.
Thank you to ALL the staff for looking after my mother so well, you are all stars.
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Review from Zoe B (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ty Enfys is the best care home you could choose. Mum has been well looked after by the wonderful staff. Before COVID I noticed how tactile and reassuring the staff were to Mum who has advanced Alzheimer's so she cannot communicate much verbally. The rooms and corridors are spacious, comfortable and
full of cheerful decoration, some made by staff and residents. The food is excellent. The large garden is well-tended, colourful and used for activities. You cannot help but be impressed by all the inventive things the staff think up to keep residents entertained. Ty Enfys has more activity and engagement with individuals than any other care home I have seen. Also the staff and management are totally on the ball and have handled the pandemic as well as humanly possible, with best hygiene practices strictly observed and good communication to keep families up to date throughout. The Customer Relations Manager was immensely helpful at the time Mum was taken in. All the staff deserves commendations.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your feedback, I greatly appreciate it and will pass on the message to the team.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Hallmark Ty Enfys is calculated as follows: ( (547 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 629 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (34)

Meet the Team (11)

Sujjata

Sujjata Singh

Job Title: General Manager Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.

Molcy

Molcy Mathew

Job Title: Deputy Manager Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.

Bethan

Bethan Hurley

Job Title: Customer Relationship Manager Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.

Martyn

Martyn Woods

Job Title: Hospitality & Services Manager Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.

Claire

Claire Woollacott

Job Title: Business Administrator Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.

Lily

Lily Davies

Job Title: Lifestyle Leader Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.

Martin

Martin Hood

Job Title: Head Chef Joined: 2023

I am the Head Chef and come to Ty Enfys with over 30 years of experience in the hospitality sector. I'm really looking forward to starting a new pathway in my career and passing on my hospitality standards to the 101 residents here.

Sarah

Sarah Ramster

Job Title: Residential Community Lead Joined: 2010

I am the residential community lead and have been working here for over 11 years.
What I love the most about working here is that no two days are the same. I love to help and care for our residents each and every day.

Arya

Arya Thakidickal Lal

Job Title: Dementia Community Lead Joined: 2015

I am the Dementia Community Lead and have been working at Ty Enfys since 2015. I have been a nurse for over 16 years, recently becoming the community lead position.


I enjoy my role and the difference I make in the care of those living with dementia. Relationship-centred care is at the heart of all I do and I love to see residents thrive each day.

Sona

Sona Johns

Job Title: Nursing Community Leader Joined: 2012

I am the team leader on the Nursing Community. I qualified as a nurse in India in 2009 and came to the UK in 2012 to study a Professional Practice Diploma at the University of South Wales which was incorporated with the overseas nurses programme.


I started as a Care Assistant at Ty Enfys in 2012 and obtained my UK PIN number in 2014. I have been a nurse at Ty Enfys ever since!
Building relationships with residents and colleagues, together with meeting the needs of the residents is what I most enjoy about my job.

Ted

Ted

Job Title: Love and Affection Manager Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.

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