Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 239 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.
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Care Provided by Hallmark Ty Enfys

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1930
  • Self-Funded Nursing Care: from £2040
  • Self-Funded Nursing Dementia Care: from £2180

The nursing fees are inclusive of NHS funded nursing care which is currently £218.12 per week. This amount will be deducted from the total cost of a nursing placement.

The price(s) shown are provided by the care home. Contact Hallmark Ty Enfys for full pricing details and T&Cs.

Contact Hallmark Ty Enfys to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Hallmark Ty Enfys to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sujjata Singh (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (18)

Parking

  • Parking available onsite

Hallmark Ty Enfys Reviews (239)

9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.859) out of 10, based on 53 reviews in the last 2 years.
Over all time Hallmark Ty Enfys has 239 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hallmark Ty Enfys
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Total of 239, showing 81-100
Review from J L (Respite Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I entered Ty Enfys for the specific purpose of managing my nasogastric tube. This was carried out very professionally.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for your review. It was a pleasure to support and care for you at Ty Enfys. Wishing you all the very best.
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Review from Jane C (Daughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, friendly staff who are always available to help with any matter big or small. Ty Enfys provides a very clean and homely environment. The food is good quality but varying menus more regularly would be nice. The staff really make everyone welcome and encourage/facilitate resident participation
in activities, where possible. The facilities are good and residents (and their visitors!) can use the garden, cinema, bar and the reception area for tea and coffee. I was delighted to see that Ty Enfys welcomes pets - Ted the dog is a friendly little chap and I have brought my own dog in to visit family members too. Previously, we have also enjoyed visits from Birds of Prey and also Reindeer at Christmas! Music is also an important part of life at Ty Enfys and there are regular concerts and a weekly church service that residents and families can attend. The staff, without doubt, are fantastic and they work so hard to make sure that everyone is well cared for.
Reply from Sujjata SIngh, General Manager at Hallmark Ty EnfysThank you for your wonderful comments. I will feed back to the team, especially regarding the menus.
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Review from Helen S (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Ty Enfys since September 2021. My family and I cannot speak highly enough of the care he receives there. He is very happy and feels at home there. The staff are all lovely and go to great lengths to keep the residents happy. We are kept up to date with my dad's medical
care. There are lots of activities, organised by the fantastic activities team, to keep the residents engaged and stimulated, and my dad really enjoys the interaction with the staff and other residents. We had a lovely birthday celebration for him and the staff went to a lot of trouble to decorate a room for him. There is a lovely garden for the residents to enjoy. The rooms are spacious and bright and the food is of a high standard. There is such a happy and welcoming atmosphere at Ty Enfys, and we love visiting Dad there. We are so happy that Dad is in this lovely, caring environment.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you Helen for such a lovely review. I am so pleased that your Dad is happy being a resident at Ty Enfys. It has been lovely to welcome you all. I will pass on these wonderful comments to the team.
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Review from W W (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum died in March 2022. She has been a resident at Ty Enfys for three years. Her care has been exemplary. Their concern for Mum and her family was always on the top of their agenda - they coped with the pandemic and kept in contact. Mum was always happy, and nothing was too much trouble. We are forever
grateful.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you so much for this heartwarming review. It was our pleasure to care for your Mum and have your family a part of the Ty Enfys family. We will always remember her with fond memories.
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Review from Helen P (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ty Enfys Care Home since February 2022. During this time, I have been very impressed with the care and support she has received. From our first enquiry about being a resident, the management were very informative, helpful and understanding of our mum's needs. The management’s
ethos has obviously carried through to the rest of the staff from all departments as everyone is caring and shows a willingness to help in whatever way they can. My mum has settled into her new home now and is very content with the food which is of a very high standard, she enjoys a variety of activities which keep her mind and soul healthy and enjoys the interactions between the other residents. The home is modern and both residents and visitors have access to many common areas which are kept clean and to a high standard. We would highly recommend Ty Enfys care home to all prospective users. For and on behalf of the resident, son, daughter, and family.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you Helen for such a wonderful review. It has been a pleasure to welcome Mum and your family to Ty Enfys. It is lovely to hear how Mum is thriving and enjoying living here. I will pass all of your comments onto the team.
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Review from Louise C (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been very well cared for at Ty Enfys Care Home and we are so pleased that she has been kept safe and comfortable throughout the Covid pandemic. Even when we weren't able to visit due to restrictions, we were able to talk to Mum every day via video-calling, facilitated by the lovely carers
or members of the Lifestyle Team. We believe this has been hugely beneficial - both to Mum and to us, her family - and we are so grateful for this. The housekeeping and laundry teams have done a great job, as has the catering team too. We always feel that we are kept in the loop by the nurses with regards to Mum's health, and appreciate the very good communication with them. Thank you so much to all at Ty Enfys Care Home!
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you Louise for this wonderful review. Your comments are greatly appreciate by us all. I will pass them onto the team.
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Review from Steffan W (Son of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ty Enfys has been great for my mum. Cleaner, happier and healthier than she has been for a while. The staff are friendly, caring and hardworking. I would recommend this modern, appropriate home.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you so much Steffan for your lovely comments. It's been our pleasure to welcome Mum and you to Ty Enfys.
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Review from Sandra H (Stepdaughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most caring and lovely atmosphere. Nothing is too much trouble for any of the staff. The staff keep you informed of your loved ones' everyday experiences. There are various activities each day. The food is first class and staff go far beyond their job descriptions to keep the residents happy and
well cared for. Rooms are comfortable and welcoming for residents who are able to put their own stamp in their personal space. I can’t speak highly enough of this wonderful home. I love visiting this place, always made so welcome and my Dad is thriving in this amazing environment.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you Sandra for your wonderful comments. It has been lovely to welcome your Dad and your family to Ty Enfys. I will pass your comments on to the team.
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Review from Margaret C (Sister of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been in Ty Enfys for six months. I find all the staff very caring and compassionate and treat all residents with dignity. The activities never fail to amaze me, there is always a choice to choose from. Depending on what a resident is interested in, they do activities individually or as
a group, to suit every need. The reception area is like a first-class hotel. On arrival at the home, you feel welcome immediately.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you very much Margaret for your lovely comments. It has been wonderful welcoming you and your brother to Ty Enfys.
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Review from N P (Daughter of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ty Enfys Care Home came highly recommend and I have not been disappointed. Excellent care, lovely friendly environment with attention to detail taken with my father's preferences. Great decor and garden. Good communication with family members and I am reassured that my father is well looked after, he
is doing well.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for your wonderful comments. It is a pleasure to care for your father.
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Review from Michelle W (Daughter of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ty Enfys Care Home since November 2021. During this time I have been very impressed with the care and support she has received. The home facilities and building are well maintained. The staff are knowledgeable and treat my mother with kindness and respect. The restaurant
menu and choice of activities and services are varied. I feel confident that my mother is receiving the best possible care at Ty Enfys.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysIt’s a pleasure to support and care for your Mum at Ty Enfys. Thank you for your wonderful comments. These will be passed onto the team.
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Review from C S (Daughter of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent environment. Superb staff. Lots and lots of engaging activities for the residents. My mother is once again social and happy, and I have peace of mind. Would highly recommend!
Reply from Bethan Hurley, Interim Sales Champion at Hallmark Ty EnfysThank you for your wonderful comments , I will pass it on to the team.
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Review from Liane D (Niece of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really lovely home. Very clean and welcoming. The staff are lovely. My uncle looks very happy and healthy.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for your wonderful comments, I will pass them on to the team.
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Review from Rachel L (Niece of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has only recently arrived at this home. The change in him is remarkable - he looks clean and is so well cared for. It's great to know that he is spending so much time mixing with the other residents and participating in all the activities. At his last home, he had become so withdrawn and the
change in him, in such a short period of time, is heartwarming. Thank you so much for looking after my uncle with such love and care.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for taking the time to review the care provided, I will pass your comments on to the team.
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Review from Gill G (Friend of Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
We visited Ty Enfys on Friday 26th November. Our friend's clothes were dishevelled and her trousers were stained. Her nails were dirty. The chair she sat in had old, dried food spilt in the frame and footsteps. The home is extremely short-staffed. There were only two staff to care for twenty heavily
dependent clients. The home needs more and more staff.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysDear Gill,
Thank you for your comments. We are sorry to hear about your recent experience at Ty Enfys. Our absolute priority is to deliver high-quality, relationship-centred care for all residents within a safe, homely and clean environment and we are confident that we deliver a high standard of care, evidenced by our internal and external compliance ratings. We will continue to work with you privately regarding the matters you have raised.
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Review from C S (Daughter of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Ty Enfys for a couple of years now and is happy and settled there. The only issues for us would be staff shortages but the carers who look after her do their best to be kind and helpful. The nursing care is of a high standard and we know, as a family, that her health is monitored very
closely. Very good care on the whole.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for your comments. I will pass them on to the team, your comments are greatly appreciated.
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Review from D M (Daughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care of Ty Enfys for over 2 years. She always tells me how well everyone looks after her and my experience of visiting her and FaceTiming, supports this view. Special equipment has been provided very promptly, as her care needs change. The staff are always very caring and helpful.
Discussions about my mother’s care plan are timely.
Questions are answered promptly and efficiently and staff explain clearly but also listen. I would highly recommend this caring community.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for your wonderful comments. I will pass it on to the team.
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Review from Jane R (Daughter of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed by the high quality of personal care, the skill (that anyone can say that caring is an unskilled job is beyond me) and the kindness of the staff at Ty Enfys since my mother has been there. My mother feels safe and content, despite being so frail.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for your comments. I will pass them on to the team, your comments are greatly appreciated.
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Review from Julie F (Daughter of Resident) published on 11 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for five years now, since moving closer to me, to make visiting easier. In that time she has always been very well looked after and is happy and settled. I have found the staff to be very hardworking and caring towards the residents, enabling them to feel safe and comfortable,
particularly during the lockdown period. This is greatly appreciated and reassuring. There are many activities for residents to take part in, and the staff ensure that as many as possible are included in these. I am very happy with the care Mum is receiving and would like to thank all the staff for their dedication.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysIt’s a pleasure to support and care for residents at Ty Enfys, thank you for your review and cooperation throughout the pandemic.
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Review from Kay B (Cousin of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This period in time, October 2021, has been a better one for me and my cousin. I have managed to see her twice and am pleased to see her at her best and also not so well, but she would be no different at home. She is kept safe and warm. She has been well cared for here in Ty Enfys which would be impossible
at home. She has been in hospital twice in October.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysIt’s a pleasure to support and care for residents at Ty Enfys. Thank you for your review, I will pass it on to the team.
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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Hallmark Ty Enfys is calculated as follows: ( (547 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 629 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 11 Jul 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 02 Jun 2026

Please contact the home for current vacancies

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Awards / Recognitions (35)

Meet the Team (7)

Sujjata

Sujjata Singh

Job Title: General Manager Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.

Molcy

Molcy Mathew

Job Title: Deputy Manager Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.

Bethan

Bethan Hurley

Job Title: Customer Relationship Manager Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.

Martyn

Martyn Woods

Job Title: Hospitality & Services Manager Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.

Claire

Claire Woollacott

Job Title: Business Administrator Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.

Lily

Lily Davies

Job Title: Lifestyle Leader Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.

Ted

Ted

Job Title: Love and Affection Manager Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.

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