Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 225 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1640
  • Self-Funded Residential Dementia Care: from £1840
  • Self-Funded Nursing Care: from £1939
  • Self-Funded Nursing Dementia Care: from £2080

The nursing fees are inclusive of NHS funded nursing care which is currently £218.12 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Ty Enfys to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Sujjata Singh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All referrals assessed first
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (18)

Parking

  • Parking available onsite

9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.859) out of 10, based on 53 reviews in the last 2 years.
Over all time Hallmark Ty Enfys has 225 reviews.

Overall Experience
  • 203
  • 21
  • 0
  • 1
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Date Published
  • 225
  • 10
  • 33
  • 53
  • 172
Reviewer Connection to Hallmark Ty Enfys
  • 106
  • 41
  • 11
  • 8
  • 8
  • 6
  • 6
  • 5
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 225, showing 101-120
Review from David B (Son of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is very well managed and run, creating a top-down professional standard which is reflected in the organisation of care, activities and quality of facilities. The staff are clearly well trained and caring which gives us great comfort, particularly during the problems caused by COVID.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your feedback, we will continue to work to find ways to increase our quality of service.

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Review from Ann-Marie B (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Ty Enfys provide a fantastic service, especially during the last 10 months having to manage the residents needs in difficult circumstances due to Covid -19. They have provided weekly updates and kept us in contact with our mother by way of FaceTime calls. Fantastic teamwork.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you, I always look forward to your feedback and pass it on to team members, it's greatly appreciated.

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Review from Tessa D (Goddaughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff is friendly and caring. The activities are varied and interesting. The menus are reminiscent of a 4-star hotel. The surroundings are clean, warm and comfortable. I know that my godmother is being well looked-after in Ty Enfys.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you, your comments give us strength, it’s a pleasure to take care of our residents.

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Review from Sylvia M (Next of Kin) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter is currently in Ty Enfys and has been for some time. After she went there, I was able to visit her daily, and knew that she was in a very good place!
Difficult to express my gratitude for the kindness and caring that has been given to her. My daughter has been encouraged to engage wherever
possible, particularly walking in the attractive garden and listening to music and singing. Even in the current, difficult times, the sure knowledge that I am informed of any difficulties which may arise with my daughter gives me every confidence. Incidentally, as I am quite old, I do appreciate the kindness shown to me when visits have been possible.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

It is a privilege to take care of your daughter, she is the sweetest person I have come across, graceful and courageous. Thank you for your kind words.

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Review from Pamela W (Stepdaughter of Resident) published on 16 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care and attention my Stepmother has received during her time in the Care home. She has been happy and although she likes to stay in her room for much of the time, she has been persuaded to have some meals in the dining room. This contact with others has been invaluable.
This year has been difficult with many restrictions but we have still managed to see her whenever possible.
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Review from Linda C (Daughter of Resident) published on 15 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone is extremely approachable and friendly and have a lot of compassion for the residents. I feel I can telephone and speak to the staff about my mum's care whenever I feel the need. They are understanding and supportive of both my mum and myself.
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Review from David H (Son of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your mother entering a care facility is an anxious time for all concerned. We got a reassuring feeling the first time we visited. Ty Enfys were diligent and professional in the early assessments and in placing mum in the most appropriate setting. The staff at the care home have been warm, responsive
and friendly in mum's care. We have confidence that she will feel secure and content at Ty Enfys.
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Review from Eleanor D (Daughter of Resident) published on 2 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Ty Enfys for almost five years. The care has always been excellent and the staff are invariably friendly and helpful. It is, of course, less than ideal being unable to visit at present but under the circumstances, the staff are doing their best to keep us in touch.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

These are very difficult times for everyone. Thank you for the positive feedback.

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Review from Simon P (Son of Resident) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum has been a resident at Ty Enfys in Cardiff, I can't speak highly enough of the care she has received. Despite the restrictions that have been in place we've been able to stay in contact and see the way in which my mum has flourished. The staff at Ty Enfys really seem to care so much for
me and mum, and nothing seems to be too much trouble. The care my mum has received has relieved so much of the stress and worry we had before she moved in there.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for the lovely comments. It’s a pleasure to be able to help and support residents and families.

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Review from Anne Marie W (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been an incredibly difficult time and knowing my Mum is safe and happy has been a great help!
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home.
At Ty Enfys, we are determined to continue to provide quality care and a safe environment for our residents and team members.

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Review from G B (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall we are very happy with Ty Enfys and wouldn't wish mum to be anywhere else.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home and for your kind words.

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Review from Michael B (Son of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always helpful and polite. My Mother is very happy.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home, we are so pleased your Mother is happy here.

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Review from J L (Daughter of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always been very courteous and helpful. The nursing staff, in particular, have been very attentive to the medical needs of the resident and acted swiftly to avoid further problems. It has been difficult during the pandemic but they seem to have coped very well.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home and for your kind words.

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Review from R W (Son of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There's a really friendly spirit to the place, particularly around the cafe/reception where the activities are held. It's a comfortable, colourful home. Very well run.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home and for your kind words.

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Review from L M (Wife of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is in the very late stages of Alzheimer's disease. Ty Enfys has looked after him for two years with expertise and caring attention to his every need. His room is lovely and he is kept comfortable. All the staff are friendly and our family has been given compassionate support. During the Covid
19 pandemic full attention has been devoted to keeping safe residents, staff and visitors. Residents are immensely grateful to be given regular updates on the situation. One has felt confident that our loved ones are continuing to receive the best and most appropriate care.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home. We will continue to give our full attention to your husband.

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Review from Alison H (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a difficult few months with the COVID pandemic and I am extremely grateful to the team at Ty Enfys for taking such good care of my mum. I could not have coped with caring for her at home, so having the peace of mind that she is safe and cared for has been worth the world to me. I cannot
praise the staff and management enough.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home. It is a pleasure to have your Mum living at Ty Enfys.

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Review from K P (Daughter-in-law of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have also kept me informed about my mother-in-law's care. The weekly e-mail advising what was going on in the home during COVID has been helpful. Also, the ability to skype to see her has helped me to keep in touch. Many thanks to all the staff in the home who have always been brilliant but
have gone above and beyond during COVID.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys Care Home.

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Review from Deena A (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been extremely well looked after in Ty Enfys since admission in April. Unfortunately, she was made palliative during the difficult situation of Coronavirus. The staff have been very caring, keeping us informed of her progress, often when we call multiple times a day. They have accommodated
for us to see her and have been extremely compassionate both to her and us. We couldn't have asked for better care, especially given the circumstances of the pandemic. Many thanks to each and every member of the team.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for taking the time to review Ty Enfys care home. We are so pleased your Mother is happy here.

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Review from Belinda C (Sister-in-law of Resident) published on 4 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely pleased with the care my sister-in-law has received from Ty Enfys care home. The care and support have been excellent, we have seen an improvement in her demeanour and her health as she requires 24-hour care and support. The carers are very friendly and treat her with care and dignity.
The Office staff at Ty Enfys are very welcoming, helpful and very supportive regarding visits to see her, as she has limited mobility and also the impact of COVID-19. The communication between the care home staff and our family has been outstanding, my sister-in-law ensures we are updated with her progress through regular emails.
The care home app has been a godsend, especially throughout COVID-19. The staff have ensured that my sister-in-law has been able to receive and send videos regularly. She seems very relaxed and happy, that reassures us that she is being cared for and supported at the highest level.
We could not have asked for a better care home and would not hesitate to recommend Ty Enfys.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your feedback. It’s our pleasure and privilege to take care of your sister-in-law, and I am glad to hear that you are happy about the service provided.

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Review from Dean P (Friend of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been looked after very well from her very first day at the home, the staff have been very professional and helpful. It is so good to see my friend in a caring, friendly and happy environment were is well looked after. The care home has done a fantastic job with Covid-19 about and has kept
us well informed, it is also great to be able to facetime with her to encourage, boost her morale and keep her smiling in these difficult times, well done to all at the care home and stay safe.
Reply from Sujjata Singh, General Manager at Hallmark Ty Enfys

Thank you for your comments. I am pleased that we are able to meet the needs of residents, family and friends as expected.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Hallmark Ty Enfys is calculated as follows: ( (547 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 629 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (34)

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Meet the Team (11)

Sujjata

Sujjata Singh

Job Title: General Manager Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.

Molcy

Molcy Mathew

Job Title: Deputy Manager Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.

Bethan

Bethan Hurley

Job Title: Customer Relationship Manager Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.

Martyn

Martyn Woods

Job Title: Hospitality & Services Manager Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.

Claire

Claire Woollacott

Job Title: Business Administrator Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.

Lily

Lily Davies

Job Title: Lifestyle Leader Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.

Martin

Martin Hood

Job Title: Head Chef Joined: 2023

I am the Head Chef and come to Ty Enfys with over 30 years of experience in the hospitality sector. I'm really looking forward to starting a new pathway in my career and passing on my hospitality standards to the 101 residents here.

Sarah

Sarah Ramster

Job Title: Residential Community Lead Joined: 2010

I am the residential community lead and have been working here for over 11 years.
What I love the most about working here is that no two days are the same. I love to help and care for our residents each and every day.

Arya

Arya Thakidickal Lal

Job Title: Dementia Community Lead Joined: 2015

I am the Dementia Community Lead and have been working at Ty Enfys since 2015. I have been a nurse for over 16 years, recently becoming the community lead position.


I enjoy my role and the difference I make in the care of those living with dementia. Relationship-centred care is at the heart of all I do and I love to see residents thrive each day.

Sona

Sona Johns

Job Title: Nursing Community Leader Joined: 2012

I am the team leader on the Nursing Community. I qualified as a nurse in India in 2009 and came to the UK in 2012 to study a Professional Practice Diploma at the University of South Wales which was incorporated with the overseas nurses programme.


I started as a Care Assistant at Ty Enfys in 2012 and obtained my UK PIN number in 2014. I have been a nurse at Ty Enfys ever since!
Building relationships with residents and colleagues, together with meeting the needs of the residents is what I most enjoy about my job.

Ted

Ted

Job Title: Love and Affection Manager Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.

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