Hallmark Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP
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9.9 232 Reviews
  • Hallmark Ty Enfys, Cardiff
Situated on a serene, residential area on the outskirts of Cardiff, Hallmark Ty Enfys is a vibrant community, complemented by the beloved therapy dog, Ted. With an excellent rating from the Care Inspectorate Wales (CIW), Ty Enfys offers everything needed to thrive, supported by a compassionate team every step of the way. At Ty Enfys, residents experience award-winning residential, dementia, nursing, and respite care.

Transitioning into care is a significant move, yet Ty Enfys' Relationship-Centred Care approach ensures that residents and their loved ones are made to feel like family from the get-go. The dedicated team takes the time to listen and understand each resident, tailoring care, dining experiences, and activities to ensure residents spend their day, their way. Plus, Residents and their family can rest assured all the necessities are covered with Hallmark All-Inclusive.

Following an extensive refurbishment, Ty Enfys has everything you could need, including a massage area, cosy pub, and a charming corner shop so whatever mood residents are in, there is a space for them. The gardens provide a tranquil retreat for enjoying fresh air, while the inviting café and farmhouse kitchen offer ideal settings for baking with grandchildren or engaging in leisurely conversations over a cuppa with friends.

T?y Enfys is a place where residents can embrace life to its fullest, whatever that looks like to them.
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Care Provided by Hallmark Ty Enfys

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1720
  • Self-Funded Residential Dementia Care: from £1920
  • Self-Funded Nursing Care: from £2040

The nursing fees are inclusive of NHS funded nursing care which is currently £218.12 per week. This amount will be deducted from the total cost of a nursing placement.

These prices are only a guideline, please contact Hallmark Ty Enfys to find out the exact price for your requirements.

Contact Hallmark Ty Enfys to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Hallmark Ty Enfys to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sujjata Singh (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (18)

Parking

  • Parking available onsite

Hallmark Ty Enfys Reviews (232)

9.9

Hallmark Ty Enfys has a Review Score of 9.9 (9.872) out of 10, based on 53 reviews in the last 2 years.
Over all time Hallmark Ty Enfys has 232 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hallmark Ty Enfys
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Total of 232, showing 101-120
Review from Michael D (Partner of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been in Ty Enfys for 8-months. From day one, all of the staff have displayed care, compassion and kindness towards both my partner and me under the very difficult circumstances caused by COVID. The staff have worked extremely hard to get to know my partner, who has extremely complex needs,
in order to be able to provide the best care and support for her, and they are extremely professional in everything they do. I know every day that she is safe and well-cared for. Recently, limited indoor visiting has recommenced, and this has been organised really well and safely. I’m even allowed to bring our dog, which gives my partner’s well-being a much-needed boost. Although I wish my partner was home, I know that she needs specialist care 24/7, and I take comfort that she is in the best place for this. I would highly recommend Ty Enfys to any family contemplating moving a relative into a care home.
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Review from Vaughan W (Son of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ty Enfys since December 2020. A fiercely independent woman, she managed at home with minimal carer support until a fall resulted in a lengthy hospital admission during which she contracted Covid 19. It was inevitable that she needed ongoing nursing care, and Ty Enfys
was recommended to me by friends. I found the staff at the home to be approachable, helpful and caring, even before my mother transferred there from hospital, and they have remained so ever since. My mother seems settled and comfortable, and all her needs are appropriately and lovingly addressed. Her needs are challenging as she is profoundly deaf and virtually blind, so meaningful communication is difficult, nevertheless, I am confident in the care she receives. Staff are always willing to talk, ring me about any changes in her condition, and it is good to be greeted by name when I visit. It will never be "her own home", but it is probably the best alternative.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for taking the time to review the care provided at Ty Enfys, this not only helps to keep the morale of the team high, but it teaches us lessons.
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Review from Ken B (Son of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had to be moved from another care home to Ty Enfys in November/December and seemed to fit in right away and has told me how nice everyone is, and that she is very happy. With Mum only going into Ty Enfys in the latter part of last year and with Covid restrictions, I have, as yet, been unable to
see Mum's room or any facilities in person. However, I found the staff more than helpful to give us a 'virtual tour via Facetime. After Mum had been there about a month, we were contacted by a member of staff to find out if Mum had any interests or hobbies and for a brief history of her life. It felt so nice that they had taken the time to research her life...That she was considered a 'person' and not just a number. Since Covid restrictions have been lessened, I have visited Mum on many occasions (2/3 times a week). On every visit, I have found their hygiene regime to be up to the most recent government standards. In my experience, visitors are treated in a courteous and very friendly manner.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for your comments; I will pass them on to the team, your comments are greatly appreciated.
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Review from Jason C (Son of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had my reservations about Mum going into a nursing home as heard bad things in the past about these types of nursing homes.
The best place I could imagine my mum could have got. Great staff, very polite. Always great with Mum, helping her eat, drink etc. I can see in Mum that she is happy where
she is.
5 stars for me!
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for your wonderful comments; we are delighted your Mum is settling so well. I will pass this feedback on to the team.
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Review from Judith M (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had prior experience of Ty Enfys with my father-in-law requiring nursing care, so when my mum felt that she wanted to relinquish responsibility for her own house and garden, and needed ‘looking after’, the moment came to have a trial period. This happened in the middle of the COVID-19 lockdown. Not
an easy period, but the patience and humanity of the staff, their willingness to work with us to ensure that the transition for someone going into residential care with particular and individual needs, was a smooth as possible, is much appreciated. I have never felt that I can’t pick up the phone to discuss anything with the staff.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for your review; we are happy that you found the situation as smooth as possible. We will continue to provide quality care for your mum and will pass on your kind words to the team.
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Review from Elizabeth L (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident in Ty Enfys for over three years, and it was the best decision we made as a family, he has been well looked after. In the past 12-months during the pandemic, the home has kept us well informed, and we are able to keep in contact with him when visits have been banned. Staff
are always friendly and helpful.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysI am glad that you are happy with the care provided for your dad; thank you for your review.
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Review from Fiona J (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my Mother receives is second to none, the staff are all very friendly and welcoming.
Ty Enfys has worked really hard during the pandemic to protect the residents and keep them safe.
I have and will continue to recommend Ty Enfys to anyone looking for first-class care for their loved
ones.
Thank you to ALL the staff for looking after my mother so well, you are all stars.
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Review from David B (Son of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is very well managed and run, creating a top-down professional standard which is reflected in the organisation of care, activities and quality of facilities. The staff are clearly well trained and caring which gives us great comfort, particularly during the problems caused by COVID.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for your feedback, we will continue to work to find ways to increase our quality of service.
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Review from Ann-Marie B (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Ty Enfys provide a fantastic service, especially during the last 10 months having to manage the residents needs in difficult circumstances due to Covid -19. They have provided weekly updates and kept us in contact with our mother by way of FaceTime calls. Fantastic teamwork.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you, I always look forward to your feedback and pass it on to team members, it's greatly appreciated.
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Review from Tessa D (Goddaughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff is friendly and caring. The activities are varied and interesting. The menus are reminiscent of a 4-star hotel. The surroundings are clean, warm and comfortable. I know that my godmother is being well looked-after in Ty Enfys.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you, your comments give us strength, it’s a pleasure to take care of our residents.
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Review from Sylvia M (Next of Kin) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter is currently in Ty Enfys and has been for some time. After she went there, I was able to visit her daily, and knew that she was in a very good place!
Difficult to express my gratitude for the kindness and caring that has been given to her. My daughter has been encouraged to engage wherever
possible, particularly walking in the attractive garden and listening to music and singing. Even in the current, difficult times, the sure knowledge that I am informed of any difficulties which may arise with my daughter gives me every confidence. Incidentally, as I am quite old, I do appreciate the kindness shown to me when visits have been possible.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysIt is a privilege to take care of your daughter, she is the sweetest person I have come across, graceful and courageous. Thank you for your kind words.
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Review from Pamela W (Stepdaughter of Resident) published on 16 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care and attention my Stepmother has received during her time in the Care home. She has been happy and although she likes to stay in her room for much of the time, she has been persuaded to have some meals in the dining room. This contact with others has been invaluable.
This year has been difficult with many restrictions but we have still managed to see her whenever possible.
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Review from Linda C (Daughter of Resident) published on 15 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone is extremely approachable and friendly and have a lot of compassion for the residents. I feel I can telephone and speak to the staff about my mum's care whenever I feel the need. They are understanding and supportive of both my mum and myself.
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Review from David H (Son of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your mother entering a care facility is an anxious time for all concerned. We got a reassuring feeling the first time we visited. Ty Enfys were diligent and professional in the early assessments and in placing mum in the most appropriate setting. The staff at the care home have been warm, responsive
and friendly in mum's care. We have confidence that she will feel secure and content at Ty Enfys.
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Review from Eleanor D (Daughter of Resident) published on 2 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Ty Enfys for almost five years. The care has always been excellent and the staff are invariably friendly and helpful. It is, of course, less than ideal being unable to visit at present but under the circumstances, the staff are doing their best to keep us in touch.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThese are very difficult times for everyone. Thank you for the positive feedback.
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Review from Simon P (Son of Resident) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum has been a resident at Ty Enfys in Cardiff, I can't speak highly enough of the care she has received. Despite the restrictions that have been in place we've been able to stay in contact and see the way in which my mum has flourished. The staff at Ty Enfys really seem to care so much for
me and mum, and nothing seems to be too much trouble. The care my mum has received has relieved so much of the stress and worry we had before she moved in there.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for the lovely comments. It’s a pleasure to be able to help and support residents and families.
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Review from Anne Marie W (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been an incredibly difficult time and knowing my Mum is safe and happy has been a great help!
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for taking the time to review Ty Enfys Care Home.
At Ty Enfys, we are determined to continue to provide quality care and a safe environment for our residents and team members.
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Review from G B (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall we are very happy with Ty Enfys and wouldn't wish mum to be anywhere else.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for taking the time to review Ty Enfys Care Home and for your kind words.
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Review from Michael B (Son of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always helpful and polite. My Mother is very happy.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for taking the time to review Ty Enfys Care Home, we are so pleased your Mother is happy here.
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Review from J L (Daughter of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always been very courteous and helpful. The nursing staff, in particular, have been very attentive to the medical needs of the resident and acted swiftly to avoid further problems. It has been difficult during the pandemic but they seem to have coped very well.
Reply from Sujjata Singh, General Manager at Hallmark Ty EnfysThank you for taking the time to review Ty Enfys Care Home and for your kind words.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Hallmark Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Hallmark Ty Enfys is calculated as follows: ( (553 Excellents x 5) + (68 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 627 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Ty Enfys is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 11 Jul 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 02 Feb 2026

Please contact the home for current vacancies

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Awards / Recognitions (34)

Meet the Team (7)

Sujjata

Sujjata Singh

Job Title: General Manager Joined: 2009

I’m General Manager at Ty Enfys and have enjoyed working here for ten years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.

Molcy

Molcy Mathew

Job Title: Deputy Manager Joined: 2012

I have been a nurse for 30 years and began my career in India and then worked in the Middle East. I have experience in both hospital and care home settings.


I am proud to be a part of Hallmark, especially Ty Enfys where we provide high quality relationship centered care.

Bethan

Bethan Hurley

Job Title: Customer Relationship Manager Joined: 2019

I am the Customer Relationship manager here at Ty Enfys and have been working here since 2019. I come to the job with over 20 years of experience in the hospitality sector in both event planning and sales roles.


I am responsible for all the enquiries and admissions into the home, a role I get great joy from. I enjoy helping all people whether it is our residents, prospective residents or their friends and family.

Martyn

Martyn Woods

Job Title: Hospitality & Services Manager Joined: 2022

I am the Hospitality & Services Manager at Ty Enfys and join with a wealth of knowledge in the hospitality sector, working for 5* establishments.


I am proud to be a part of Hallmark, especially Ty Enfys, where we promise to provide high-quality relationship-centred care. I am dedicated to providing the 5* standards to residents and their families.

Claire

Claire Woollacott

Job Title: Business Administrator Joined: 2019

I am the Business Administrator here at Ty Enfys and have worked with Hallmark Care Homes for over 3 years.


I have over 20 years experience in both administration and care and bring to the role qualifications in both. I always ensure that everything I do is delivered to a high standard at all times.


I am proud to work for Ty Enfys and the promise we give to all to provide the highest quality of relationship centered care.

Lily

Lily Davies

Job Title: Lifestyle Leader Joined: 2014

I am the Lifestyle Leader at Ty Enfys and have been since 2014. I get great job satisfaction out of my role and working closely with the residents, getting to know their likes, dislikes and life histories which are always fascinating; it’s the biggest perk of the job. I have lived in Cardiff since attending Cardiff University in 2008 and I couldn’t see myself anywhere else! Organising trips, events and entertainment allows me and the residents to see all of the great things that Cardiff has to offer.

Ted

Ted

Job Title: Love and Affection Manager Joined: 2011

Ted has been with us since he was 8 weeks old and now it feels as if he has always been here. The benefits of pets within a care home have been widely documented and we can see first-hand the positive effect Ted has on the residents and visitors here at Ty Enfys. He works Monday to Friday 9 am-5 pm and is so friendly, bringing a smile to so many faces.

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