Peniel Green Care Home

216 Peniel Green Road, Llansamlet, Swansea SA7 9BD

Located within Llansamlet, Peniel Green Care Home offers dementia, nursing, residential and respite care.

At Peniel Green, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Peniel Green know the tastes of residents and prepare a choice of fresh, nutritional meals. The setting caters for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Joanne de Valda (Home Manager)

Local Authority / Social Services: Swansea City and County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 37

Rooms with ensuite WC: 37

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Peniel Green Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.6 (maximum of 10) for Peniel Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Peniel Green Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.663 for Peniel Green Care Home is calculated as follows: ( (192 Excellents x 5) + (50 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 258 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.946 Points relating to the number of positive Reviews for Peniel Green Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.4 Target = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Peniel Green Care Home has a Review Score of 9.6 (9.609) from 22 Reviews


Average Ratings

  • Excellent
    16
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Peniel Green Care Home?

  • Extremely LIKELY
    17
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Peniel Green Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mum has been a resident at this home for 1 year and 4 months. The care has been superb since her arrival, all staff are outstanding.
My mum was not well for a short period of time during Christmas and the care she received from all care staff and nursing staff was top class and she pulled through her illness and would not have had that care in hospital.
All staff are friendly and very approachable.
We have chosen a lovely home for my mum to live and she is very happy here too.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Peniel Green had been home to both my Grandparents, now sadly my grandfather has passed away but my gran is still a resident. I can't praise the staff enough for all the care they showed my grandfather during his illness, and also the love and care they give my gran during a difficult time, they continue to help her deal with her grief and he's always remembered fondly by the staff, which is a great comfort to my gran and all the family. Thank you for all you've done and continue to do for our family, well done Peniel Green.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff excellent. Home manager not very welcoming.
Food excellent. Care excellent.
Although home could do with a clean and decorating.

How likely would you be to recommend Peniel Green Care Home? Neither Unlikely or Likely

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Average Rating:   3.7 out of 5

Clare Sheehan, Care Advisor at Peniel Green Care Home responded to this review on 05 Mar 2018:

Thank you for your review, we value all feedback as this helps us to improve our service where required. At Peniel Green, we pride ourselves on having a homely environment where everyone feels welcome and we are sorry that you feel you have not had this experience. Going forward we will certainly be more aware of our actions, and interactions, to ensure you feel welcome every time you visit. I am delighted to share with you that Peniel Green is to commence a refurbishment program this month, which will help to enhance the environment of our home.

Food very good, cleanliness of home good. Care staff excellent, decoration poor.

How likely would you be to recommend Peniel Green Care Home? Neither Unlikely or Likely

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Average Rating:   3.9 out of 5

Clare Sheehan, Care Advisor at Peniel Green Care Home responded to this review on 05 Mar 2018:

Thank you for your review, we value all feedback as this helps us to improve our service where required. At Peniel Green, we pride ourselves on having a homely environment where everyone feels welcome and we are sorry that you feel you have not had this experience. Going forward we will certainly be more aware of our actions, and interactions, to ensure you feel welcome every time you visit. I am delighted to share with you that Peniel Green is to commence a refurbishment program this month, which will help to enhance the environment of our home.

Communication is excellent. Peace of mind knowing mam is safe and cared for. All of mams needs are met. Support from the home for mam and family.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Extremely kind, caring and professional staff. The residents are treated with the utmost respect, as if they are family.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are excellent. Their care and support was very much appreciated when my father passed away and their continued care of my mother. I could not ask for a better place for her to be in.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff are excellent, very friendly and helpful, they look after the residents very well.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are very friendly and helpful. Could do with more seating areas to chat to your family when visiting. Also, more seats for the size of the room could do with a larger telly.

How likely would you be to recommend Peniel Green Care Home? Likely

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Average Rating:   3.9 out of 5

I had to put my mum into this care home. The staff were really helpful and understanding. The home is really airy and nicely decorated. I would recommend to anybody.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

Peniel Green Care Home provides a safe and caring atmosphere to all residents who are treated with great respect. All staff are very kind and will make time to discuss any concerns with you about your relative. The staff will contact you with any problems that may arise.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is a lovely nursing home, the staff are really lovely and you couldn't wish for better. I am really pleased the way my friend is being looked after. I would recommend this home, nothing has been too much trouble for them.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are very supportive and caring, they know each resident's individual needs and preferences and are always welcoming to family and visitors. They keep me informed of any changes in behaviour/medication. Extremely happy with the standard fo care provided.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

During my father's short stay at the home before his death, he was looked after with kindness and compassion by all members of the staff who were only too glad to cater for his needs.

How likely would you be to recommend Peniel Green Care Home? Likely

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Average Rating:   4.3 out of 5

I find the service and care provided is of a consistently high standard. All staff are friendly and approachable. From observation, I believe the staff are genuine about the care they give residents. This does not change when circumstances may be trying and stressful for the care staff. Over the last few months, the deputy manager has been very helpful in answering queries and clearly has an in-depth knowledge of the residents.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

Whilst visiting my grandmother at Peniel Green I have seen how dedicated all staff are to the residents, not just care staff but domestic, management and office staff. Residents seem to interact well with them all. The home was fresh smelling and clean looking. The food always smells nice and there are menus displayed. The only negative comment I can give is the home could do with being decorated.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

HC-One, Careline Team at Peniel Green Care Home responded to this review on 03 Nov 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
The Home appreciates the positive comments and will pass this on to the team.
The Redecoration Programme is currently being reviewed by the Senior Management Team and it is hoped that Peniel Green will be part of this programme.

I always enjoy visiting my mother at Peniel Green. The staff are so friendly. I feel that the staff really care about the residents as if they were their own. There is always a cuppa on the go and a smile.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Mum was at the care for only a short time. She had Alzheimer's and could be quite difficult to deal with. There was never a time when she wasn't treated with dignity, care and consideration. In her lucid times, she was able to convey that she felt happy and loved at the home. I cannot praise the staff enough.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I am happy staying here. I like to stay in my own room most of the time but I enjoy going out on the trips that the Activities lady books for us. I really enjoyed the trip on the barge at Brecon.

How likely would you be to recommend Peniel Green Care Home? Likely

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Average Rating:   4.9 out of 5

Very caring staff who cannot do enough to look after their clients. Nothing is too much trouble.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent, caring staff from management through to general staff. All willing to help at a moments notice and always attentive to residents needs.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

This care home is a small and friendly home, with amazing staff and management. My mum is always clean and dressed smartly. They make you feel very welcome here. They have a lovely sitting and dining room. The food is lovely and fresh. The rooms are very roomy and clean with en-suite toilet. There are toilets in all areas. There are a few bathrooms and showers. They have an onsite hairdresser.

How likely would you be to recommend Peniel Green Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Submit a Review for Peniel Green Care Home

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Care Homes Wales 2017

Recipient: Peniel Green Care Home

Date: Saturday 01 Apr 2017

more details

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Joanne

Joanne De Valda

Job Title: Home Manager

Description:

Introducing Joanne De Valda
Home Manager at Peniel Green, Swansea

As a Registered Nurse, Joanne has gained more than 20 years’ experience in providing care and support for elderly people to enrich their lives.

She is a considerate and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Joanne joined Peniel Green as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Peniel Green.

When asked what she enjoys most about her role, Joanne said: “I love being able to make a difference to people’s lives and I see it as a huge privilege to be able to care for people every day.”

Outside of work, Joanne dedicates her spare time to her family, ensuring they make the most of their precious time together.

If you would like to find out more information about Peniel Green, Joanne has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Peniel Green Care Home