






Ideally located in the heart of Port Talbot, Plas Cwm Carw Care Home offers personalised residential, residential dementia and nursing dementia care to older people.
The professional care team is on hand to offer the care and support each resident needs whilst also helping them to settle into Plas Cwm Carw life. Everything is overseen by the experienced and friendly Home Manager who focuses on providing the kindest care possible to...
Care Provided by Plas Cwm Carw Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Plas Cwm Carw Care Home for full pricing details and T&Cs.
Contact Plas Cwm Carw Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Martin Morgan (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2022
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (2)
Parking
- Parking available onsite
Plas Cwm Carw Care Home Reviews (83)
Plas Cwm Carw Care Home has a Review Score of 8.1 (8.111) out of 10, based on 9 reviews in the last 2 years.
Over all time Plas Cwm Carw Care Home has 83 reviews.
Poor communication
Mainly agency staff - high turnover of staff.
Poor management
Poor handling of complaints
Please see the Care Inspectorate Wales report for more information. This home has been in "escalating concerns" for many months due to professional concerns by local authority and health board staff.
The most distressing time of my life having my mother live at the home.
Thank you for taking the time to share your feedback. We are very sorry to read that your experience did not meet the high standards of care we expect at HC-One. Please be assured that we take all concerns raised very seriously. Our priority is always the safety, dignity, and wellbeing of those...
My mum was recently placed at the home roughly 6 weeks ago. She was in a poor state after her long stay at a hospital. Poor hygiene etc. Since her arrival she has improved significantly. The staff are amazing with her and also very welcoming to myself and cant do enough for her. I go there twice a week and she rings me daily to update me of her day. Her hygiene has improved immensely and she gets her hair done once a week as a hairdresser is appointed on a weekly basis. The food is really good and I'm extremely pleased with the overall cleanliness of the place. I would definitely recommend placing a loved one here. Thank you all I now have peace of mind that she's safe and happy.
No support to family members where staff have actually lied on numerous occasions- they have given the incorrect dosage of medication on multiple occasions ( from what they have admitted to) Management lack training.
Most visits it takes me over 20 minutes to gain access to the building as there are no staff there and when I did find them they weren't attending to residents they were sat on their phones!!!!
Incredibly heartbreaking experience having my nan live here.
They will only look after you if you are immobile and mute - less of an inconvenience to them!
Thank you for taking the time to share your feedback. We are very sorry to read that your experience did not meet the high standards of care we expect at HC-One. Please be assured that we take all concerns raised very seriously. Our priority is always the safety, dignity, and wellbeing of those...
I would like to thank each and every nurse and care assistant that looked after my father, you do a fantastic job
Thank you so much, there are not enough stars for me to give my appreciation
My experience of Plas Cwm is that I am made to feel welcome when I visit staff from management down to housekeeping are very friendly my brother has only been there since August but has settled well and gets on with all the staff (many of which he calls his friends). Activities are amazing and singers interact with the residents. Staff work hard on a daily basis, especially with entertainment and involves all residents, getting up to dance with them if residents choose to do so.
Overall I am very satisfied with the care my mother is receiving I have sometimes noticed lack of communication due to staff changing so much. The laundry service leaves much to be desired- My mums clothes etc- are all labelled with embroidered name tags that are very securely sewn on- yet the clothes seem to get lost and often other peoples clothes are in her wardrobe- also my mams hearing aids have gone through the wash twice- as pockets are not checked! Also clothes are not sorted before being washed. Most of my mothers "white" underwear is now dirty grey and some missing.
Thank you for your feedback. We are pleased to hear that you are overall satisfied with the care provided at our home. We have been actively working on staff deployment to ensure greater consistency within our communities. We are very sorry to hear about your concerns regarding your mum's...
From day one, since my mother went into care, the staff have been absolutely brilliant. Very caring, very professional, top marks.
They work really hard providing activities for the residents and always get them involved if the residents choose to do so.
I am so pleased with how the staff have made him feel welcome and how well he has settled in after only being here for a short space of time.
My mum was moved here from another home, well I'm so happy because I see my mum so much happier, she loves it here. The staff go above and beyond for the residents nothing is too much for them, there is a lovely garden, and lots of activities, and the rooms are beautiful with en suite toilets. I love the fact that they hold meetings every few months just to keep up to date with the family. When I take my mum out, after a couple of hours she asks to go back, so that to me means she feels safe and it's her safe space, cannot fault this home.
My husband is not an easy man because of his dementia. Plas Cwm has managed him and his condition very well, he is always clean and tidy and has been offered food even if he will not eat it. His dementia can make him very challenging but he has received nothing but kindness at this home.
My wife moved to Plas Cwm from another care home about a fortnight ago. The previous staff and home were very good but I feel much happier in this establishment. The staff are very obliging and there is a homely feeling at the home. The security is so good.
We moved my mother-in-law here last July 2023. The care she receives here is amazing, nothing is too much problem, the staff cannot do enough for my mother-in-law even though, due to her condition, she is hard to look after.
Always welcomed by all the staff and management. Dad's quite happy and loved the staff chatting with him (even though he can barely hear). Can be grumpy sometimes and and refuses to join in things but that's just him.
The moving around was a worrying time but it all went very smoothly and my auntie took to it very well. My concerns were treated with respect and I was listened to. The staff have been very supportive, all the way through.
We are coming to the end of another year and the staff throughout these difficult times have been very busy, but always put residents' priority first.
I would like to wish all staff a very Merry Christmas and a happy New Year to come.
Thank you so much for your ongoing support and for looking after my beautiful auntie.
Very poor hygiene, staff never interact with residents, just park them in front of the TV. Maintenance in the home was very poor, overall a shocking experience for my mum and the family.
Thank you for taking the time to review our care home Plas Cwm Carw. I am sorry that your experience of our home was not a good one. Our home is fully compliant with the Care Inspectorate Wales. All our team are trained on supporting the residents who are living with dementia in the home. We...
Mam moved in last week and has settled well. Happy with the activities and happy with her room. The staff have been great.
I would like to thank all the care staff for the care you gave to my mam during her short stay. My mam always looked beautiful her room was always clean and the staff were always friendly and helpful they are a credit to the home, when my mam was end of life, they really did look after us all with privacy and dignity, the management was always friendly and helpful. I would recommend this home for your loved one, huge thank you again.
My dad is regularly left alone in his room, sometimes bed sheets open with no dignity, catheter full and I've asked for it to be emptied. Carers are very busy and I appreciate all they do for my dad, just a little more care and attention would be wonderful.
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are deeply sorry that when you have come to spend time with your father you found things were not of an acceptable standard. Your father’s dignity should always be respected; he should be...
Find the staff very friendly and helpful. They look after all my sister's needs in a caring way.
Regulatory Rating
Care Inspectorate Wales (CIW) Rating
Date: 27 November 2025- Well-beingRequires Improvement
- Care and SupportRequires Significant Improvement
- EnvironmentGood
- Leadership and ManagementRequires Significant Improvement
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for Plas Cwm Carw Care Home.
Accreditations
There are no accreditations posted yet for Plas Cwm Carw Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Plas Cwm Carw Care Home
What types of Care is Plas Cwm Carw Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Plas Cwm Carw Care Home have?
There are 66 Single Rooms.
What are the Facilities & Services at Plas Cwm Carw Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Plas Cwm Carw Care Home to the centre of Port Talbot?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Plas Cwm Carw Care Home to verify any information. View our terms and conditions. Plas Cwm Carw Care Home has an Enhanced Service -more info.