BankHouse Care Home

Llangynidr Road, Beaufort, Ebbw Vale NP23 5EY

BankHouse is a privately run care home which provides a quality of life based on individual service users' needs and wishes.

BankHouse Care Home can be found on the outskirts of Ebbw Vale in Beaufort village, backing onto the scenic moors towards the Brecon Beacons.

The home provides long-term, short-term care and respite care for service users living in the community. It is split into three different communities to suit the individual residents' personalities and nursing needs.

The care home accepts male and female gender without discrimination and respects all cultures, backgrounds and lifestyles of their service users.

BankHouse offers homely, comfortable communal lounges where service users are encouraged to spend their days as they wish. All bedrooms are single occupancy and showers/ wet rooms/ bathrooms are located on each corridor within easy access of the bedrooms. Dignity and privacy are respected at all times by the staff.

The care home has a participatory garden where residents are encouraged to get involved and grow flowers, fruit, and vegetables on raised waist/wheel chair level planting beds.

In 2017 the home opened a new bar and hair salon which is very popular with residents and families alike.

Owner: BankHouse Care Ltd

Person in charge: Angela Carr (Registered Manager)

Local Authority / Social Services: Blaenau Gwent County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Orthopaedic • Schizophrenia • Speech Impairment • Stroke

Admission Information: Private, Local Authority, NHS/CHC. Ages 55+.

Single Rooms: 53

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £740 – £1000 Nursing Care Single £740 – £1000 (These prices are only a guideline, please contact BankHouse Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on BankHouse Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.3 (maximum of 10) for BankHouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for BankHouse Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.553 for BankHouse Care Home is calculated as follows: ( (139 Excellents x 5) + (56 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 215 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.755 Points relating to the number of positive Reviews for BankHouse Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.6 Target = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 BankHouse Care Home has a Review Score of 9.3 (9.308) from 18 Reviews


Average Ratings

  • Excellent
    13
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend BankHouse Care Home?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to BankHouse Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Sister of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

This is from my two sisters and me. Our mother was only with BankHouse Care home for the last three days of her life. The staff showed a great deal of compassion and care for our mum, who could neither communicate or swallow. So her needs were not only met but were surpassed. This truly was a case of quality of care.

Thank you to the managers and all your staff for the support you gave our family.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

It's early days for me to write a review for Bankhouse as my mother has only been a resident for one week. However, already I feel confident to leave her in the care of the staff there.

Everyone is friendly and welcoming with compassion and understanding. I have also seen a man there who entertain with card tricks etc and yesterday he had them all singing Christmas carols. So far so good.

How likely would you be to recommend BankHouse Care Home? Don't know

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Average Rating:   3.5 out of 5

I originally placed my mother at Bank House in April 2014 and later placed my brother there in May 2015, I was blown away by the level of care and dedication both my family experienced. They were both shown love and compassion far in excess of any sense of duty within their job remit. I have on many occasions recommended Bank House to friends and colleagues when opinions are requested. There has been lots of money spent over the last year upgrading all the facilities and improving the resident's environment.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Having brought in my friend for care and visited many times, I have found the home to be excellent in every department. The nursing and care staff to be professional and friendly in their dealings with residents and visitors.

Having been in local government for 22 years serving 19 as the political lead of social services, I have as part of my responsibilities have on an annual basis reviewed all care homes in Blaenau Gwent and the previous Gwent County Councils. I feel qualified to give you my personal review.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband had a great time in Bank House. When I picked him up he was clean and well dressed. How I know I can leave him and go away knowing he will be looked after.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother went to Bank House in a carrier bed, the staff are amazing and cater to all needs of all the patients. We are so confident with the care that my mother is now staying permanently. The staff are friendly and caring.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have found Bank House staff excellent standard in all areas and would recommend it to anyone in similar circumstances.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has been here since January 2017 and has received nothing but first class care, both medically and socially. The food is of a high standard and there is plenty of it. There are social activities if wanted, or TV to watch. All in all, I cannot praise the care my father is receiving high enough.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Dad was so happy at BankHouse. He was there less than 3 weeks but as a family, we were treated so well.
The staff were fantastic, I cannot fault anyone.
Dad was given so much respect.
From the moment he arrived, he was happy.
Thank you for making his last weeks the best he had had for a long time.
He loved the food too and had put weight on!

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother aged 92 needed 24-hour nursing care following a broken hip. A traumatic change after living in her own home for 69 years! BankHouse provided excellent care, reassurance and treated her with great dignity. They respected her Christian faith. She was always dressed nicely in her own clothes and food adapted to suit her taste. Mam had poor eyesight, she recognised the staff by name and loved them all. In the last weeks of her life, the compassionate care was wonderful. We can not thank them enough and would recommend them to others.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   4 out of 5

My father-in-law asked to go into a care home after a few months in a hospital. Previously he lived in sheltered accommodation with carers. He has very poor mobility and multiple health problems and so required nursing care. My husband and I chose BankHouse Care Home. The matron gave clear helpful information. The atmosphere of the home is good. Everyone engages well with the residents. The home is being refurbished but is kept very clean and the food is good. My father in law found the first week traumatic but he received wonderful care and is now happy there.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I find BankHouse Care Home staff and facilities to be good in general. Condition of rooms (and furniture in some) needs a general overhaul but the new owner is apparently in the process of doing so. Staff, on the whole, seem to know what is best and how to interact with my relative. some are better than others, which is expected. I feel that my relative is safe and content (as much as possible) in the home.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

BankHouse Care Home is an excellent care home. The staff are very kind, friendly and caring to my brother and other residents. They have a variety of activities and he enjoys the singers that come from time to time. His bedroom is always clean and tidy and I would recommend this home. Recently, there has been a vast improvement in the garden and grounds outside, so will be very pleasant when the spring/summer comes for the residents.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum went into BankHouse Care Home April 2014. I was very worried about her going into a home. You hear so many stories about these homes, so I was very nervous. Mum was happy from the first day. They have singers coming in, a quiz, games and company all day. She is happy and well-cared for. The staff are great, kind, happy and enjoy their job. They now have a new owner who is spending money on the building which was needed. I chose BankHouse Care Home because of what I found on the inside not how it looked from the outside.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum was admitted to BankHouse after a lengthy hospital stay. Her needs were thoroughly and accurately assessed by the home manager and she was made very welcome by all the staff.
The standard of nursing care at BankHouse is very high and staff at all levels are friendly, attentive and caring.
Leisure and entertainment activities are high on the agenda and are well supported.
Facilities at the home are currently being refurbished.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My sister came to Bankhouse after her original nursing home shut down. My sister has been welcomed by all staff and she is the happiest I have seen her for many years. My sister has Huntington's Disease and is treated with dignity and all staff are very caring.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Mum was admitted in May this year which was a traumatic time for us as a family as we wanted her to stay at home but due to her decline this was not sensible. However, the transition has proved positive as we are all more content knowing that she is well cared for and supported by very friendly staff. A refurbishment of the home is in progress which will enhance the surroundings and rooms but we understand this is an on-going programme.

How likely would you be to recommend BankHouse Care Home? Likely

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Average Rating:   3.6 out of 5

My dad is fairly new to the home but has settled in well.
The home has recently changed ownership and in a very short space of time, the changes have been very positive from what I can see.
There is a new garden where my dad can grow vegetables and feed the birds. The staff are great; friendly, caring, and fun. It genuinely feels like a home and not a wing of a hospital like some others we visited!
We can't recommend it enough.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 20 Apr 2018

Nursing, EMI, or Residential

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