Bankhouse Nursing Home

Llangynidr Road, Beaufort, Ebbw Vale NP23 5EY
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9.7 48 Reviews
  • Bankhouse Nursing Home, Ebbw Vale
Bankhouse care home in Beaufort is a welcoming home for people requiring care and support.

The care home has an enhanced general practitioner service and allows for all minor health issues to be dealt with in clinic. All residents are examined annually by an optician. A podiatrist visits bi-monthly.

Trained chefs prepare meals and can cater to a variety of dietary needs including veganism, lacto-ovo vegetarianism and pescatarianism.

Visiting entertainers provide concerts twice a month.

Fundraising events include raffles, fairs, summer barbeques and all money raised are kept for activities.
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Care Provided by Bankhouse Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

These prices are only a guideline, please contact Bankhouse Nursing Home to find out the exact price for your requirements.

Contact Bankhouse Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Bankhouse Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mirela Matei (Clinical Lead)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1980
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)

Visiting

  • All Visitors welcome

Parking

  • Parking onsite

Bankhouse Nursing Home Reviews (48)

9.7

Bankhouse Nursing Home has a Review Score of 9.7 (9.653) out of 10, based on 13 reviews in the last 2 years.
Over all time Bankhouse Nursing Home has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bankhouse Nursing Home
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Review from A B (Son of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the staff are friendly and polite. Nothing too much bother. Mater us feel included in everything they do.
And they do their best when short staffed even cleaning staff are polite and kitchen staff down to maintenance staff.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you so much for your kind words. We're really pleased you felt included and supported. Your feedback means a lot to the whole team. We do miss your daily visits.
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Review from Sandra W (Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff & owner very nice. New management
Nurses very professional including all other staff
Food of choose excellent
Wonderful place to stay.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you, Sandra, for your kind review. Your thoughtful and encouraging words mean so much to all of us and are truly appreciated by the entire team. We are grateful for your support and want you to know that you are very much missed by everyone here. Please don't forget that you always have a home here whenever you wish to visit.
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Review from Olivia S (Wife of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff & managers are very good. They are helping all the time, food look nice, kitchen and bedroom clean. I visit my husband Wal every week on long unit.
To the manager of Bankhouse Care Home, I wish to express sincere thanks, to all the staff, at your Care Home, who show such love, compassion,
friendliness and are all so very caring. Whenever I visit my hubby, Wal, I am welcomed with a cheery smile and if I am "feeling down", they always show love and support, towards me.
It is better than any medication!!!
Respect, dignity and love, towards not only Wal, but all the residents, of Bankhouse Care Home, is so important and it reassures, the loved ones, that that is show at all times!!!
God richly Bless all residents and staff everyday.
With much love Olivia
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you very much for your kind and thoughtful feedback. We are always pleased to see you, and your visits bring a great deal of happiness to both our residents and staff. The love and positivity you bring when visiting your husband truly make a difference, and it is a pleasure to welcome you each time. Your words mean a great deal to everyone at Bankhouse Care Home.

Kind regards,
Mirela
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Review from Glyn W (Relative of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very proffessional & compassionate very caring staff.
Very informative when family has questions.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you, Glyn, for your kind review. We're delighted to hear that you found our team professional, compassionate, and informative. Supporting both residents and their families is very important to us.
Kind regards,
Mirela
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Review from Martyn J (Son of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time my mother has been in the care home, we haven't had any problems. She has settled in very well. The staff are friendly and very helpfull if any problems arrise.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you Martyn, for your positive feedback. We're very pleased to hear that your mother has settled in well and that you've found our team friendly and helpful. Your reassurance means a lot to us.
Kind regards,
Mirela
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Review from Deborah W (Relative of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient & friendly, nothing is too much trouble.
Very caring staff.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you, Deborah, for your kind feedback. We're delighted to hear you found our team efficient, friendly, and caring - your words mean a great deal to us.
Kind regards,
Mirela
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Review from H W (Niece of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cant praise the management and staff enough in this care home. My aunty had great care and support throughout her 4 week stay. Nothing was to much trouble for them and all staff was so happy and freindly. There was lots of Christmas activities going on in december and my aunt also had the option of
having her hair done every week.
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you for your kind review. We are delighted to hear that your aunty received great care and support during her stay with us. Your lovely comments about our staff mean a great deal, and we're pleased she enjoyed the Christmas activities and weekly hair appointments. Thank you for trusting us with her care - it was a pleasure to support her.
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Review from M J (Wife of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is great and the staff very friendly. I love to come here. Im coming on daily basis and I spend more then 3h with the staff and my husband here in the care home. He stays in short unit and all the time the staff are nice and supportive, polite, professional. Even when I entry the home all appear
nice and calm. Food looking good and tast it good. Cleaning is very good, all the time is clean and smells nice in the home and also in the uni
Reply from Mirela Matei, Deputy Manager at Bankhouse Nursing HomeThank you very much for your kind and thoughtful review. We are delighted to hear that you feel welcomed and supported each time you visit the home, and that your husband is receiving the care, dignity, and attention he deserves.
Our team takes great pride in providing a warm, calm, and professional environment for both residents and their families, and it is wonderful to know that this has been your experience. We are also pleased that you are happy with the cleanliness of the home, the food, and the overall atmosphere.
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Review from Ceri D (Daughter of Resident) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Bankouse Care Home for 6 years, it has been a very positive stressfree time for myself and my family. We have had no issues or complaints at all, he has had no falls, accidents, or any real illnesses since going to Bankhouse. When we visit, we are treated with respect and find
the home to be very caring and friendly, we feel it has a very family feel there. Nothing is too much for the staff, even if it is busy, they find time to answer our questions and we are never felt to be in the way or a nuisance there. My father loves singing and is encouraged by the brilliant two staff members in particular to enjoy himself. I cannot put into words how grateful I am that he is being so cared for and loved by all the staff at Bankhouse. I leave there with no worries at all as I know he is very well looked after. He is always spotlessly clean. Thank you to everyone that takes the time to make my father and all the residents feel as if they matter. We as a family appreciate it so much thank you.
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Review from Andrea H (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nursing care excellent, professional, caring and friendly. Staff are always helpful and approachable. All needs attended to promptly and to a very good standard. Felt relative was in safe and caring hands. Regular communication with staff regarding care.
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Review from Julia H (Daughter of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am SO pleased we found Bankhouse. Dad arrived in a bad way 18 months ago and significantly improved within a few months. Every aspect has been first-class. We have always been delighted with the professionalism and genuineness of everyone. Dad was a retired professional with a great deal of world
experience and whilst he was a gentle soul he was very particular, had high expectations and full mental capacity. I'm so pleased he felt very at home at Bankhouse (as a self funder he was able to relocate if he wanted to). Staff were always available, welcoming, warm and cheerful. It was a huge comfort to know Dad was in such lovely care and such a kind environment.
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Review from Peter H (Son-in-law of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was really clear when we first visited Bankhouse that there was a fantastic culture of genuine care. Way better than others we had visited. It's proven to be everything we expected. We feel very lucky with our choice.
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Review from J T (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
I cannot recommend this place. My father was not looked after as he should have been. They thought he was too demanding but his real problem was he was going blind and his mobilty was gone so couldn't do things for himself. They couldn't cope with his needs and asked him to leave to find another placement.
He was 89. He got dehydrated and taken into hospital. The pains he had were not taken seriously sometimes and the problem he had was kidney stones. He died of sepsis. He was unhappy there as he wasn't taken seriously. He was of sound mind. Some staff were friendly but some shouldn't be carers. They always said they were understaffed and he would have to wait. Over an hour one time to go to the toilet when I was there waiting with him. Not right at all. Dignity out the window. There needs to be improvement and more empathy. They are supposed to be made comfortable and homely before they come to their end of life. Not to be made to feel they are a nuisance.
Reply from Andrea, Manager at Bankhouse Nursing HomeWe are sorry to hear that you felt your father had a poor experience in our home. For context, we agreed to take your father after he had already been at three other care homes - homes that could not meet his needs or/and family expectations of what service he should be receiving.
As many families will appreciate, in very busy periods of the day, the staff may have two to three dozen residents that wish to use the toilet after lunches or dinners. The staff can only go as quick as they can during these periods and therefore some residents will have to wait. We need to honour their dignity and rights and therefore cannot demand or force they use the toilet before they wish to do so. During one 12hr shift your father used the staff call buzzer over 100 times. We cared for your father as best we could in a compassionate and loving way but we fully appreciate expectations will differ from family to family. May he rest in peace.
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Review from S H (Daughter of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Bankhouse Care Home treats my mother with the utmost care and respect. I always feel welcome when I visit and all the staff are friendly and cheerful. It gives our family enormous peace of mind to know that my mother is being cared for with such kindness and compassion. I always feel reassured,
when I leave, that my mother is in safe hands.
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Review from K D (Sister of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bank house care home has a good family like care. Staff are very friendly and give great support to families - cast support dignity and kindness. Staff work hard. Great day time activities for those who wish to join in. I feel the care given to my family is good overall - nursing staff keep and treat
with watchful eyes
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Review from Annette E (Daughter of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly, welcoming and helpful. They are professional in all that they do and the level care shown to my mother quickly soothed my fears about her going into care. They are so understanding of her needs and have aimed to meet them since day one, treating her with great dignity, I would
actually say exceeding them. They make sure she is comfortable and constantly engage with her when moving her as, since her stroke, she is a very nervous person and this helps to keep her calm and feel safe. They keep us (family) updated on how she has been and if there is anything we want they are on hand to help. Overall, my mam is safe, well cared for, comfortable and they make her smile, I couldn't ask for more.
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Review from Susan J (Wife of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience, Bankhouse Care Home is a very welcoming place for family to visit, the staff are always eager to help and be of assistance whenever you require. My husband is having the best of care with staff that go over and beyond to ensure that he has the very best of care. This is a big comfort
to me.
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Review from Belinda C (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bankhouse Care Home is an exceptionally professional care home; the staff are friendly and demonstrate a very high standard of care to all residents and their families. My mother has flourished since she arrived in April, before she came to Bankhouse, she often got confused as to who we were, but she
now knows who we are. The staff treat her like family, and that shows in her demeanour, she is relaxed and happy when we visit.
I would not hesitate to recommend Bankhouse; they were very supportive of us when we had to discuss Mum’s living arrangements after she was diagnosed with advanced Lewy Body Dementia and advanced Parkinsons'. It was very hard leaving Mum at first, but the staff went out of their way to make us feel supported, and our voices were heard when we had any queries or worries about Mum. My mother feels safe and happy and enjoys the activities, which reassures us that she is happy and well looked after at the care home.
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Review from Laurajayne D (Daughter of Resident) published on 21 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After researching many care homes for my mom, we decided to go with Bank House not just because of their outstanding reviews but on visiting the home to view it, we had a warm greeting from the manager and were amazed as to how lovely and happy to help everyone was, we could also see how happy the other
residents were.
My mom wasn’t a resident for very long as she passed away, but the attention and care they gave her was outstanding! I was always kept informed with regards to her when she became unwell and the care they gave me and my family after her passing was truly lovely.
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Review from Anita P (Friend of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise BankHouse enough. All the staff are kind, caring and compassionate. All of the residents are treated like family. It is a true home from home, thank you BankHouse.
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Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for Bankhouse Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Bankhouse Nursing Home is calculated as follows: ( (142 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 156 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Bankhouse Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 15 Sep 2025
Well-being
Requires Significant Improvement
Care and Support
Requires Significant Improvement
Environment
Good
Leadership and Management
Requires Improvement
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Mirela Matei

Job Title: Clinical Lead Joined: 2025

I joined Bank House Nursing Home in 2025, and in a short time, I’ve truly grown to love the home. It has such a wonderful feel - set within beautiful grounds, with bright, spacious rooms and a warm, welcoming atmosphere.


The residents enjoy a full range of engaging activities and lovely home-cooked meals every day. It’s a joy to be part of such a caring team, and I’m so proud of the positive, family spirit that makes Bank House such a special place to live and work.

Frequently Asked Questions about Bankhouse Nursing Home

What types of Care is Bankhouse Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bankhouse Nursing Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Bankhouse Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bankhouse Nursing Home to the centre of Ebbw Vale?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bankhouse Nursing Home to verify any information. View our terms and conditions. Bankhouse Nursing Home has an Enhanced Service - more info.