Bankview

Kilsyth Road, Banknock, Bonnybridge FK4 1TD
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9.8 110 Reviews
  • Bankview, Bonnybridge
Bankview Care Home is a 65 bed registered care facility specialising in dementia care.

The home is positioned within large, peaceful, wooded grounds and is conveniently located within easy reach of Stirling, Falkirk, Kilsyth and Cumbernauld and enjoys easy access to the M80.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. Rooms are located on one level and are complimented by four large lounges and a number of dining facilities, where residents can enjoy home cooked meals and afternoon tea with family and friends.

A varied activities programme is available to residents, and a number of dedicated reminiscence areas are located throughout the home to stimulate the residents' minds, and to help keep their memories from the past alive. The home has built up a fantastic reputation in the local community and often enjoys visits from Bankier Primary School and other neighbourhood friends.

A minibus is also available at the home for regular excursions, trips and visits to places of local interest.

Fees at Bankview will depend on the needs of the prospective resident; more information can be provided by the Service Manager in the home.

2016 Scottish Care Awards Finalist - Volunteer Award.
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Care Provided by Bankview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in Charge

  • Julie Merrick (Service Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 1997
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • At any time

Parking

  • Free on site parking

Bankview Reviews (110)

9.8

Bankview has a Review Score of 9.8 (9.848) out of 10, based on 37 reviews in the last 2 years.
Over all time Bankview has 110 reviews.

Overall Experience
  • 96
  • 14
  • 0
  • 0
  • 0
Date Published
  • 110
  • 11
  • 20
  • 37
  • 73
Reviewer Connection to Bankview
  • 50
  • 21
  • 9
  • 8
  • 5
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 110, showing 21-40
Review from Yvonne C (Friend of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankview is a first-class care home, the staff and manager are very friendly, and keep you well-informed of the resident's care, health and how they are getting on, we are phoned if there are any concerns. The home is well-presented and spotless, the residents are kept active and engaged in many activities
and taken on outings.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and taking the time to leave a review!
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Review from Gina F (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initially, I was very apprehensive about having to put my mum into care as I had read so many bad experiences about the treatment of residents in care homes. However, I researched a few different homes, and after having read more positive reviews about Bbankview, I decided to put Mum there on 11/11/23.
I have been absolutely delighted with the level of care she's received. Not only have the facilities and activities have been very good, but the standard of care from staff and how they always treat her with dignity and respect has surpassed my expectations. I can't praise them enough.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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Review from Ruth G (Friend of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my friend is very well looked after. The staff are very friendly and welcoming.
The home is very well-decorated and the rooms also.
Generally, the home has a good atmosphere.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and taking the time to leave a review!
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Review from William S (Son of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic assistance from the first day. They are all so polite, friendly, and helpful. The staff have gone out of their way to help my mother. The games and activities are so helpful to keep the residents occupied.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and taking the time to leave a review!
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Review from Scott C (Husband of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like all relatives, my intention was, that I would care for my wife at home, till the end. My health made that impossible, and I researched Care Homes in our surrounding area, and Bankview came out on top. I was advised by a friend, and professional in the field of care, beforehand, that, 'No care establishment
will provide the level of care that I provide', but, that they will do their best. Bankview provided a level of care that more than exceeded my expectations, to such an extent, that I was comfortable in referring to Bankview, as my wife's 'home address', where she was truly loved and respected, by all members of staff, and that from a man who would have never previously been comfortable in saying that. My wife passed away at home, in Bankview, surrounded by 'loved ones' (staff) and family. We are forever in debt to the staff for their professionalism, care, and love. I would highly recommend Bankview in such circumstances.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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Review from J B (Son of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having viewed Bankview before my mother was placed in the facility, I have no doubt I made the right decision to place her there. It has been a rollercoaster but the staff have been brilliant in looking after my mother's needs.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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Review from R H (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankview is kept spotless and fresh. There is a great company of staff where morale is high and the manager is hands-on and passionate about her home and residents. If there is ever anything to be dealt with, it is sorted immediately. My mother is well cared for and happy and has been a resident for
almost 5 years.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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Review from A S (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved within a tight timescale and the staff at Bankview could not have been more accommodating. The transition for Mum and ourselves was seamless. I cannot thank everyone enough for their support, guidance and kind words. The staff, food and activities have been great in helping Mum settle
into her new surroundings.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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Review from J S (Sister of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, the home is well run with two exceptions;
1) Shortage of staff, especially when residents ring to go to the toilet and by the time they get help, it's too late.
2) The food. Not very appetising and seems to have quite a few changes of chefs in the kitchen, I think they need more variety
on the menu.
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Review from J R (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been at Bankview for nearly ten years and the care she has received in that time has been excellent. Staff are cheerful, caring, compassionate and always willing to help should we need it.
I feel this positive attitude stems from the managers downwards. Would highly recommend Bankview for anyone
in search of care for their relatives. Well done and thank you Bankview!
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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Review from M F (Friend of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the home presentable, clean and tidy. Staff are friendly and helpful. Friend looked neat and tidy. She seems content. Has settled in well.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and taking the time to leave a review!
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Review from Harry D (Friend of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited a friend (resident) on eight occasions. I have always been made welcome by all staff. The care home is always clean and comfortable and have no criticisms to make as the standards are quite high all-round.
Good attitude by all staff who work well together as a team and a good atmosphere
presides.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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  • Treated with Dignity
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Review from Colin B (Son of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are many outstanding features about the care provided by Bankview. The rooms and facilities are maintained to a very high standard, the meals are well balanced but varied and there is a wide and diverse range of activities both inside Bankview and during the outside excursions. The rooms are always
warm - very important for my mother - clean and well-appointed. But perhaps above all, the salient quality of Bankview must be the individual care provided by the staff. The staff are eternally helpful and pleasant, they all relate well with each resident and since most of the staff live in the area they are familiar with the connections residents have with this part of the country. All of this builds a very sincere, caring environment for the residents.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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  • Care / Support
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  • Treated with Dignity
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Review from Margaret L (Sister of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident in Bankview for six months now and I am very pleased with the care he receives. Since admission, he has settled in well and appears happy and contented. He enjoys being with all the other residents and watching what is going on around him. The staff have been excellent
in making him feel at home and he is always clean and tidy. He enjoys his food and the entertainment the home provides for them.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Jacqueline A (Friend of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was notified straight away when my friend had an angry episode. I was kept up to date with doctor and other medications they would try. I am always thankful that any changes to my friend's stay is always relayed to me.
It is so nice when I visit that staff know my name. Staff are friendly and very
helpful. Management and staff go out of their way to ensure friend is doing well.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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  • Treated with Dignity
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Review from Ann C (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Bankview since November. During that time, she has been cared for exceptionally well. The staff are caring, treat my mum with dignity and are all exceptionally patient, supportive and friendly. My dad and I visit regularly, my dad also has Alzheimer's but is still at home
at the moment. The staff also treat him with care and dignity on our visits. The manager is extremely approachable and it is obvious she knows her residents well, her door is always open. My mum was quite unwell earlier this month and the nursing staff acted quickly, she was admitted to hospital for two days. On return from hospital, there were a few changes to her meds which the staff sorted immediately and listened when I had concerns. No one ever wants to see their loved one go into a care home, but I can't fault the love, attention and care all the staff have given to Mum since she has been there.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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Review from Catherine W (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was treated with top-class care all the time at Bankview. The staff are marvellous, and we have got to become friends with them when visiting. Mum enjoyed their company and compassion and loved her outings, her food and all the entertainment and activities. Mum's personal care was excellent;
I never saw her looking less than perfectly dressed and always clean, including her hair was always neat and tidy. I congratulate the management on their efficient running of Bankview.
Reply from Emily Nash, Administrator at Bankview
Thank you for your kind words and for taking the time to leave a review!
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  • Treated with Dignity
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Review from Stephen R (Son of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very lucky to have found this care home. The staff have been amazing. Settling my mum and making us feel at ease. She has only been there a short while and has done so much, outings, hairdressers, two birthdays with entertainers, dancing, bbq for open days and trips to the cafe downstairs
for a blether. All the staff make this place a happy place to be and so safe and secure.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from C H (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Bankview since June 2023. I am extremely pleased with the care and attention she receives. The staff are so gentle and caring with her, as with all the residents. They have so many activities, outings and lots of entertainment. From the moment you walk into reception, the members
of staff are so friendly and welcoming to us.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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  • Treated with Dignity
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Review from L D (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankview is an excellent care home. On the whole, the staff are very good and know my dad well. They are kind and friendly to relatives and very welcoming. I would recommend this home to my close friends and family.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Bankview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Bankview is calculated as follows: ( (383 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 440 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bankview is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Jan 2025
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Julie

Julie Merrick

Job Title: Service Manager Joined: 2011

Julie has 21 years experience in mental health nursing and the health and social care sector.


She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:


Higher National Certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University


Julie is currently studying for a postgraduate qualification in Dementia Studies at Stirling university.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bankview to verify any information. View our terms and conditions. Bankview has an Enhanced Service - more info.