Bankview

Kilsyth Road, Banknock, Bonnybridge FK4 1TD
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9.8 104 Reviews
  • Bankview, Bonnybridge
Bankview Care Home is a 65 bed registered care facility specialising in dementia care.

The home is positioned within large, peaceful, wooded grounds and is conveniently located within easy reach of Stirling, Falkirk, Kilsyth and Cumbernauld and enjoys easy access to the M80.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. Rooms are located on one level and are complimented by four large lounges and a number of dining facilities, where residents can enjoy home cooked meals and afternoon tea with family and friends.

A varied activities programme is available to residents, and a number of dedicated reminiscence areas are located throughout the home to stimulate the residents' minds, and to help keep their memories from the past alive. The home has built up a fantastic reputation in the local community and often enjoys visits from Bankier Primary School and other neighbourhood friends.

A minibus is also available at the home for regular excursions, trips and visits to places of local interest.

Fees at Bankview will depend on the needs of the prospective resident; more information can be provided by the Service Manager in the home.

2016 Scottish Care Awards Finalist - Volunteer Award.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Merrick (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Separate residential unit
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 1997
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • At any time

Parking

  • Free on site parking

Bankview Reviews (104)

9.8

Bankview has a Review Score of 9.8 (9.818) out of 10, based on 31 reviews in the last 2 years.
Over all time Bankview has 104 reviews.

Overall Experience
  • 90
  • 14
  • 0
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Date Published
  • 104
  • 7
  • 14
  • 31
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Reviewer Connection to Bankview
  • 47
  • 21
  • 9
  • 7
  • 5
  • 3
  • 3
  • 3
  • 1
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  • 1
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  • 1
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Total of 104, showing 21-40
Review from R H (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankview is kept spotless and fresh. There is a great company of staff where morale is high and the manager is hands-on and passionate about her home and residents. If there is ever anything to be dealt with, it is sorted immediately. My mother is well cared for and happy and has been a resident for
almost 5 years.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Review from A S (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved within a tight timescale and the staff at Bankview could not have been more accommodating. The transition for Mum and ourselves was seamless. I cannot thank everyone enough for their support, guidance and kind words. The staff, food and activities have been great in helping Mum settle
into her new surroundings.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Review from J S (Sister of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, the home is well run with two exceptions;
1) Shortage of staff, especially when residents ring to go to the toilet and by the time they get help, it's too late.
2) The food. Not very appetising and seems to have quite a few changes of chefs in the kitchen, I think they need more variety
on the menu.
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Review from J R (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been at Bankview for nearly ten years and the care she has received in that time has been excellent. Staff are cheerful, caring, compassionate and always willing to help should we need it.
I feel this positive attitude stems from the managers downwards. Would highly recommend Bankview for anyone
in search of care for their relatives. Well done and thank you Bankview!
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Review from M F (Friend of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the home presentable, clean and tidy. Staff are friendly and helpful. Friend looked neat and tidy. She seems content. Has settled in well.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review!

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Review from Harry D (Friend of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited a friend (resident) on eight occasions. I have always been made welcome by all staff. The care home is always clean and comfortable and have no criticisms to make as the standards are quite high all-round.
Good attitude by all staff who work well together as a team and a good atmosphere
presides.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Review from Colin B (Son of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are many outstanding features about the care provided by Bankview. The rooms and facilities are maintained to a very high standard, the meals are well balanced but varied and there is a wide and diverse range of activities both inside Bankview and during the outside excursions. The rooms are always
warm - very important for my mother - clean and well-appointed. But perhaps above all, the salient quality of Bankview must be the individual care provided by the staff. The staff are eternally helpful and pleasant, they all relate well with each resident and since most of the staff live in the area they are familiar with the connections residents have with this part of the country. All of this builds a very sincere, caring environment for the residents.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Review from Margaret L (Sister of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident in Bankview for six months now and I am very pleased with the care he receives. Since admission, he has settled in well and appears happy and contented. He enjoys being with all the other residents and watching what is going on around him. The staff have been excellent
in making him feel at home and he is always clean and tidy. He enjoys his food and the entertainment the home provides for them.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Review from Jacqueline A (Friend of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was notified straight away when my friend had an angry episode. I was kept up to date with doctor and other medications they would try. I am always thankful that any changes to my friend's stay is always relayed to me.
It is so nice when I visit that staff know my name. Staff are friendly and very
helpful. Management and staff go out of their way to ensure friend is doing well.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Review from Ann C (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Bankview since November. During that time, she has been cared for exceptionally well. The staff are caring, treat my mum with dignity and are all exceptionally patient, supportive and friendly. My dad and I visit regularly, my dad also has Alzheimer's but is still at home
at the moment. The staff also treat him with care and dignity on our visits. The manager is extremely approachable and it is obvious she knows her residents well, her door is always open. My mum was quite unwell earlier this month and the nursing staff acted quickly, she was admitted to hospital for two days. On return from hospital, there were a few changes to her meds which the staff sorted immediately and listened when I had concerns. No one ever wants to see their loved one go into a care home, but I can't fault the love, attention and care all the staff have given to Mum since she has been there.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Review from Catherine W (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was treated with top-class care all the time at Bankview. The staff are marvellous, and we have got to become friends with them when visiting. Mum enjoyed their company and compassion and loved her outings, her food and all the entertainment and activities. Mum's personal care was excellent;
I never saw her looking less than perfectly dressed and always clean, including her hair was always neat and tidy. I congratulate the management on their efficient running of Bankview.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Review from Stephen R (Son of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very lucky to have found this care home. The staff have been amazing. Settling my mum and making us feel at ease. She has only been there a short while and has done so much, outings, hairdressers, two birthdays with entertainers, dancing, bbq for open days and trips to the cafe downstairs
for a blether. All the staff make this place a happy place to be and so safe and secure.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.

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Review from C H (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Bankview since June 2023. I am extremely pleased with the care and attention she receives. The staff are so gentle and caring with her, as with all the residents. They have so many activities, outings and lots of entertainment. From the moment you walk into reception, the members
of staff are so friendly and welcoming to us.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from L D (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankview is an excellent care home. On the whole, the staff are very good and know my dad well. They are kind and friendly to relatives and very welcoming. I would recommend this home to my close friends and family.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.

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  • Treated with Dignity
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Review from Michelle M (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic and look after my mum extremely well. They understand her and know what care she needs and when, even though my mum can't communicate. They also make sure that we are ok and always have a chat and even offer a cup of tea. Bankview Care Home is as close to home we can have for my
mum and we are truly grateful to them all.
Our friend also moved into Bankview Care Home in February. We knew the care home and staff well, as Mum is also a resident there. Since moving in, staff have been fantastic. They have got on top of pain management and our friend is now able to get up from bed in her special chair and enjoy the activities and company in the lounge. Staff are exceptional and provide proper care and support. We would thoroughly recommend Bankview!
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.

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Review from Edward M (Son of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother's arrival at Bankview, the level of care she has received has been excellent. Staff have taken time to get to know her, and as weeks have passed, my mother has been much more settled. My mother participates in organised activities on a regular basis, and her overall demeanour has been
transformed. Staff keep us informed regarding all aspects of her care, and communications have been excellent. I cannot praise the staff highly enough - in the short time my mother has been a resident, they have been magnificent.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.

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Review from Gerry M (Son of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Bankview 8 weeks ago, and am delighted at how well she is settling in. This is mainly down to the staff and their holistic approach to care.
What has been most important is the personalisation from staff to explore, understand and identify my mum's needs and how best they can be
accommodated in a positive way.
Every staff member from domestics, reception, admin, carers, nurses and management put the residents first in everything they do in such a respectful and loving way.
There is a real warmth within Bankview, and attention to my mum's personal and medical needs is outstanding, with any interaction coming from a place of love and care to create the most positive experience.
The staff are first class and go above and beyond, including the entertainment team to ensure a variety of stimulating activities for all residents and inclusion of family members for internal activities and days out, encouraging independence of residents and days out with family.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.

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Review from Mary C (Daughter of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Bankview care home nearly two years ago come June. My two sisters and I couldn't be happier with the care she receives. We were a bit worried about how she would cope with moving into a care home but with the excellent care staff, nurses and having her laundry done etc. The quality
of the meals is amazing, she always says that she enjoyed them. Her health is monitored closely and a GP would be contacted should there be any doubt.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.

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Review from Janet H (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Bankview now for 2 years. The care and attention she receives are truly heartwarming. The staff are caring, gentle and considerate and kind to name only a few of their many attributes. They are attentive and always on the ball with any changes to my mum's health and they react immediately
and keep us up to speed at all times. We tell everybody how blessed and thankful we are that she is being looked after (so magnificently) at Bankview. Thank you to everyone.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.

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  • Treated with Dignity
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Review from Alex S (Husband of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff and management at Bankview care home to be very professional and caring to not only my wife but to every resident in care.
The grounds are beautiful and the facilities are excellent. Members of staff are extremely helpful in ensuring residents are first and foremost in everything they
do. The manager runs a very high organisation at Bankview.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.

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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Value for Money
Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Bankview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Bankview is calculated as follows: ( (311 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 368 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bankview is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Jan 2025
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Julie

Julie Merrick

Job Title: Service Manager Joined: 2011

Julie has 21 years experience in mental health nursing and the health and social care sector.


She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:


Higher National Certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University


Julie is currently studying for a postgraduate qualification in Dementia Studies at Stirling university.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bankview to verify any information. View our terms and conditions. Bankview has an Enhanced Service - more info.