Bankview, Bonnybridge, Falkirk
Bankview, Bonnybridge, Falkirk
Bankview, Bonnybridge, Falkirk

Bankview provides dementia care and is set within large, secluded wooded grounds and conveniently located near the M80 and the towns of Stirling, Falkirk, Kilsyth and Cumbernauld.

Carers are highly qualified and operate within a homely setting that allows them to help residents achieve a satisfying day-to-day lifestyle.

All single rooms are located on one level and are bright and spacious with their own en-suite and many with shower facilities. Residents can also enjoy home-cooked meals in any of the four lounge and dining areas, with all dietary requirements catered for.

A full activity programme is available together with a mini bus for trips to places of local interest.

Fees will depend on the needs of the prospective resident but more information can be provided in the home.

Group: The Holmes Care (Group) Ltd

Person in charge: Julie Merrick (Service Manager)

Local Authority / Social Services: Falkirk Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Separate residential unit. Ages 65+.

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

At any time

Parking:

Free on site parking

Latest Care Inspectorate* Report on Bankview: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Bankview has a Review Score of 9.2 (9.169)

The Review Score of 9.2 (maximum of 10) for Bankview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Bankview in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.631 for Bankview is calculated as follows: ( (91 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.538 Points relating to the number of positive Reviews for Bankview is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 7 Reviews ÷ 13 Target = 0.538

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bankview?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bankview

  • Daughter of Resident/Service User
    4
  • Nephew of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

After a period of mismanagement from September 2016 - May 2017. The home is now improving under the interim manager. The staff morale is much improved, the residents seem to be less agitated and more relaxed. The recruitment process is now in progress with a few new faces. Activity staff are very proactive with lots of new ideas being implemented to enhance the residents.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The care home offers a very high standard of care, attention and well being for my aunt. She has been here for more than 18 months and everything has been good but over the last 3-6 months, things have been even better. I feel Bankview offers the best level of care in all areas in this part of the country.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Julie Merrick, Service Manager at Bankview responded to this review on 30 Jun 2017:

Dear John, Thank you for your lovely review about Bankview.

My husband has been attending this daycare for over 4 years and would have no hesitation in recommending it. The staff are outstanding, always professional, very competent with a good sense of humour. Most have been there several years so can cope with anything. The management are always available to discuss any problems.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview responded to this review on 27 Jun 2017:

Dear L, Thank you for your kind words about Bankview.

My mum has been in Bankview for five years now, the standard of care has been very good. There have been some issues but they have been resolved. The home is in the process of new management, therefore, improvement for the benefit of residents is very apparent.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care which my gran receives at Bankview is excellent. She is always immaculate and all staff are very kind and caring. They always take time to listen to our queries and concerns and have been especially supportive when she was admitted to hospital recently. Entertainment and activities are well organised for residents and their families and the recent open day was fabulous. We are always made feel at home when we visit and nothing is a bother to any of the staff. I would highly recommend this care home.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview responded to this review on 20 Jun 2017:

Dear Carol, Thank you for your kind words about Bankview.

My mother has been a resident in Bankview for over 4 years. She is always spotlessly clean and well cared for. Staff are always very caring and helpful, taking time to discuss her wellbeing. She is always treated with dignity and respect. Since new management has taken over I am more than happy with the changes that have taken place and with the long term plans she has for the care home.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I am the service users wife and carer and I know my husband loves going to daycare at Bankview. He has dementia and is unable to speak but understands everything being said.
He really loves going and the staff are excellent with him and me. They are always smiling and friendly and take good care of the day patients.
Plenty to occupy them with different activities and well fed and taken care of.
I don't know what I would do without the staff.
Including the mini bus staff, so friendly.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Julie Merrick, Service Manager at Bankview responded to this review on 14 Jun 2017:

Dear Doris, thanks so much for your kind words about Bankview Daycare.

My mum is well cared for. Staff know her and her ways very well. Staff are patient and understanding and manage her behaviour with patience and a sense of humour. They treat her with the respect she is due. I can relax in the knowledge that mum is looked after, as I can't manage many visits due to long working hours.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Ramsay, Service Manager at Bankview responded to this review on 26 Jul 2016:

Thank you John for your kind words.

Excellent facilities and exceptional personal care given to residents.
All our family are very happy with the standards at Bankview Care Home and we would highly recommend it.
The grounds are also very well landscaped and well tended.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Anne Ramsey, Service Manager at Bankview responded to this review on 12 Jul 2016:

Thank you Bill for your kind words.

The Care Home is easy to communicate with and they keep us up to date with my aunt's progress, contacting us directly if there are any issues they feel we should be aware of. The staff are caring and know my aunt well, working with her to support her through times of difficulty.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Anne Ramsey, Service Manager at Bankview responded to this review on 12 Jul 2016:

Thank you David for your kind words, we are glad your Aunt is happy at Bank View.

My grandmother entered Bankview with many ongoing health issues but mainly dementia that was difficult to manage in her care. The staff welcomed her in and have cared for her in such a remarkable way. She is now content and is looking well and putting weight on. Staff always open and honest and listen to family views and concerns.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Anne Ramsay, Service Manager at Bankview responded to this review on 10 May 2016:

Thank you Fraser for your kind words. We are pleased that your Grandmother is happy at Bankview.

My mum has been living in Bankview Nursing Home for nearly 2 years now. She was diagnosed with Vascular Dementia and as a family was struggling to give mum the care that she needed. When we got notified that mum was going into full time care, we were filled with mixed emotions and worry. All I can say that our fears were very quickly put to rest once I met up with the staff at Bankview. They are very professional and treat my mum with the respect and care that she deserves. my mum is very happy in her new surroundings and her health and wellbeing has improved dramatically since going into Bankview.

I would have no hesitation in recommending anyone to consider looking at Bankview as an option for their loved ones as I now look at them as my extended family and feel very blessed that I have found people that care for my mum in a very loving and professional manner.

How likely would you be to recommend Bankview? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Anne Ramsay, Service Manager at Bankview responded to this review on 18 Mar 2016:

Thank you Lesley for your kind words. We are so pleased that your mum is very happy at Bankview.

Submit a Review for Bankview

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

November 2016

2016 Scottish Care Awards Finalist

Recipient: Bankview

Date: Friday 18 Nov 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bankview