Bankview

Kilsyth Road, Banknock, Bonnybridge FK4 1TD
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9.8 104 Reviews
  • Bankview, Bonnybridge
Bankview Care Home is a 65 bed registered care facility specialising in dementia care.

The home is positioned within large, peaceful, wooded grounds and is conveniently located within easy reach of Stirling, Falkirk, Kilsyth and Cumbernauld and enjoys easy access to the M80.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. Rooms are located on one level and are complimented by four large lounges and a number of dining facilities, where residents can enjoy home cooked meals and afternoon tea with family and friends.

A varied activities programme is available to residents, and a number of dedicated reminiscence areas are located throughout the home to stimulate the residents' minds, and to help keep their memories from the past alive. The home has built up a fantastic reputation in the local community and often enjoys visits from Bankier Primary School and other neighbourhood friends.

A minibus is also available at the home for regular excursions, trips and visits to places of local interest.

Fees at Bankview will depend on the needs of the prospective resident; more information can be provided by the Service Manager in the home.

2016 Scottish Care Awards Finalist - Volunteer Award.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Merrick (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Separate residential unit
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 1997
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • At any time

Parking

  • Free on site parking

Bankview Reviews (104)

9.8

Bankview has a Review Score of 9.8 (9.818) out of 10, based on 31 reviews in the last 2 years.
Over all time Bankview has 104 reviews.

Overall Experience
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Date Published
  • 104
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Reviewer Connection to Bankview
  • 47
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Total of 104, showing 1-20
Review from Sylvia S (Friend of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankview home has lovely feel to it the staff are very helpful and cant do enough. The clenliness in the home is exalant. I would rekomend this home to anyone.
Reply from Laura Poole, Communications at Bankview

Thank you so much for taking the time to leave your review. Our team work hard to create a warm environment for all so they will bevery pleased to hear how their commitment to care and providing a special atmosphere has made such a difference. Thank you.

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Review from Dorothy C (Sister of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved into Bankview in May and from the beginning I have been very impressed with how welcoming all staff are; everyone is very friendly, approachable and helpful. The transition into Bankview was smooth and staff were able to put my mind at ease with regards to the next step for my sister's
care. My sister has settled in very well and is delighted with her room. We appreciate, as a family, the wide range of activities and experiences on offer that my sister can attend should she wish. I have observed positive interactions between the staff and my sister - and other residents - and the staff obviously work hard at building positive relationships with all residents. The environment itself is very welcoming, with care and attention given to how it is has been decorated for the benefit of the residents, and it is always clean and fresh. I know that my sister is being well cared for, safe and happy at Bankview which are my main priorities.
Reply from Laura Poole, Communications at Bankview

Thank you so much for taking the time to give feedback about your sister's experience at Bankview. We are truly delighted to hear that she has settled in well and is enjoying her new surroundings.It means a great deal to us that you've found the staff to be welcoming, friendly, and supportive throughout the transition. We understand how important it is for families to feel reassured during this time, and we're so pleased we could help put your mind at ease.We're also grateful for your recognition of the activities and the positive interactions you've observed between our team and the residents. Building strong, respectful relationships is at the heart of what we do, and we're glad this has been evident to you.Thank you again for your generous words. Knowing your sister feels safe, cared for, and happy at Bankview is exactly what we strive for every day.

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Review from Elizabeth W (Cousin of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankview is the most nicest home I have seen, it is immaculate and the carers are all wonderful. Patients so well looked after, also visitors. Would recommend it to everyone definitely first class.
Reply from Clare Cogan Turner, Communications at Bankview

Thank you for your lovely comments. We are incredibly proud of our home but even prouder of the care and attention we give to each of our lovely residents every day. We're so glad that you found Bankview to be so welcoming - our team will be delighted to know their hard work is being recognised and appreciated by both residents and visitors.

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Review from Jess B (Friend of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcomed in by lovely staff. So helpful at locating our friend and taking us to a lovely quiet room to chat. Resident looks well looked after. Lovely outlook from room.
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Review from Carole K (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted into Bankview mid October. The process was very smooth and hassle free. The staff are always cheerful and there is always plenty of activities for the residents. Mum loved the days where singing and dancing took place. When mum took ill suddenly and was in her last days the care
and compassion from all the staff was exemplary. They are a credit to their profession.
Reply from Clare Cogan Turner, Communications at Bankview

Thank you for sharing your kind words. We're so sorry for your loss and truly appreciate you taking the time to recognise the care and compassion shown by our team here at Bankview -it means a great deal to us all, thank you.

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Review from Ian H (Husband of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident in Bankview for many years until she recently passed away.
The care she received during her time was exceptional, the empathy shown by the carers was a delight to see and was reflected by the responses from my wife. I cannot praise the staff high enough as each and everyone
contributed to her wellbeing and they are a credit to their profession. Anyone looking to place a loved on in a care home should look no further than Bankview and I have no hesitation in recommending the care home to all.
Reply from Clare Cogan Turner, Communications at Bankview

Thank you for your thoughtful review at this time. It was our privilege to care for your wife and we are humbled that you have taken the time to share your experience with us. Your kind words mean a great deal to the whole team here at Bankview - Thank you.

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Review from Elizabeth S (Sister of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I remain extremely happy with the care my brother is receiving. Especially more so over the last few weeks when his condition deteriorated rapidly and unexpectedly. The staff have been excellent and are doing everything to keep my brother comfortable, pain free and settled.
Reply from Clare Cogan Turner, Head of Marketing at Bankview

Thank you for taking the time to provide a review. We always appreciate feedback and your kind words mean so much to our team at Bankview.

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Review from Linda R (Niece of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and staff. Everyone is so helpful and if you have any concerns, they are dealt with straight away. The home is well-run, a happy manager has a happy team. My aunt is well looked after and happy to be there.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review.

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Review from T P (Niece of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in Bankview for two years now and is being very well looked after. The care home is lovely inside. The staff are always cheerful. There is always plenty of activities and outings for the residents. Any problems or concerns are dealt with quickly. This is a great relief to us, as her
family, knowing she is safe and well.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review.

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Review from Mervyn H (Friend of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From going through the door, felt at home. The receptionist was so pleasant and helpful/ Met a male member of staff who could not be more helpful. We were given tea and biscuits as we had arrived, we were shown around and shown to the room which was lovely. We were very impressed, my wife even said
she would be happy to stay there.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review.

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Review from Isabel G (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted into Bankview in early October. In the few weeks she has been there she has had excellent care. The staff are so pleasant and dedicated to the well-being of the residents. It is a bright and happy environment.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words, and taking the time to leave a review.

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Review from M B (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff go above and beyond to suit the needs of all the residents. Nothing is a bother to them and the staff are always friendly and cheery. They encourage the residents to participate in activities even if they seem unsure there's always a welcoming hug and lots of laughs to be had, and the parties
are brilliant!
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words, and taking the time to leave a review.

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Review from Shirley S (Sister of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankview care home is managed extremely professionally and the staff are amazing. The home is one of the best and my sister's family feel very grateful to have her cared for here.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words, and for taking the time to leave a review.

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Review from Gail W (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not ask for a better care home. The level of care and professionalism is fantastic. All the staff are so in tune with what my mum needs, it is great... When she needs to stay in bed, they still include her in activities and they know when she is not quite her usual self and stay on top of that...
By far, I couldn't ask for better.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review.

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Review from Yvonne C (Friend of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankview is a first-class care home, the staff and manager are very friendly, and keep you well-informed of the resident's care, health and how they are getting on, we are phoned if there are any concerns. The home is well-presented and spotless, the residents are kept active and engaged in many activities
and taken on outings.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review!

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Review from Gina F (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initially, I was very apprehensive about having to put my mum into care as I had read so many bad experiences about the treatment of residents in care homes. However, I researched a few different homes, and after having read more positive reviews about Bbankview, I decided to put Mum there on 11/11/23.
I have been absolutely delighted with the level of care she's received. Not only have the facilities and activities have been very good, but the standard of care from staff and how they always treat her with dignity and respect has surpassed my expectations. I can't praise them enough.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Review from Ruth G (Friend of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my friend is very well looked after. The staff are very friendly and welcoming.
The home is very well-decorated and the rooms also.
Generally, the home has a good atmosphere.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review!

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Review from William S (Son of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic assistance from the first day. They are all so polite, friendly, and helpful. The staff have gone out of their way to help my mother. The games and activities are so helpful to keep the residents occupied.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review!

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Review from Scott C (Husband of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like all relatives, my intention was, that I would care for my wife at home, till the end. My health made that impossible, and I researched Care Homes in our surrounding area, and Bankview came out on top. I was advised by a friend, and professional in the field of care, beforehand, that, 'No care establishment
will provide the level of care that I provide', but, that they will do their best. Bankview provided a level of care that more than exceeded my expectations, to such an extent, that I was comfortable in referring to Bankview, as my wife's 'home address', where she was truly loved and respected, by all members of staff, and that from a man who would have never previously been comfortable in saying that. My wife passed away at home, in Bankview, surrounded by 'loved ones' (staff) and family. We are forever in debt to the staff for their professionalism, care, and love. I would highly recommend Bankview in such circumstances.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Review from J B (Son of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having viewed Bankview before my mother was placed in the facility, I have no doubt I made the right decision to place her there. It has been a rollercoaster but the staff have been brilliant in looking after my mother's needs.
Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Bankview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Bankview is calculated as follows: ( (311 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 368 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bankview is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Jan 2025
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Julie

Julie Merrick

Job Title: Service Manager Joined: 2011

Julie has 21 years experience in mental health nursing and the health and social care sector.


She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:


Higher National Certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University


Julie is currently studying for a postgraduate qualification in Dementia Studies at Stirling university.

Frequently Asked Questions about Bankview

What types of Care is Bankview registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bankview have?

There are 65 Single Rooms.

What are the Facilities & Services at Bankview?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bankview to the centre of Bonnybridge?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bankview to verify any information. View our terms and conditions. Bankview has an Enhanced Service - more info.