Bankview

Kilsyth Road, Banknock, Bonnybridge FK4 1TD
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9.8 110 Reviews
  • Bankview, Bonnybridge
Bankview Care Home is a 65 bed registered care facility specialising in dementia care.

The home is positioned within large, peaceful, wooded grounds and is conveniently located within easy reach of Stirling, Falkirk, Kilsyth and Cumbernauld and enjoys easy access to the M80.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. Rooms are located on one level and are complimented by four large lounges and a number of dining facilities, where residents can enjoy home cooked meals and afternoon tea with family and friends.

A varied activities programme is available to residents, and a number of dedicated reminiscence areas are located throughout the home to stimulate the residents' minds, and to help keep their memories from the past alive. The home has built up a fantastic reputation in the local community and often enjoys visits from Bankier Primary School and other neighbourhood friends.

A minibus is also available at the home for regular excursions, trips and visits to places of local interest.

Fees at Bankview will depend on the needs of the prospective resident; more information can be provided by the Service Manager in the home.

2016 Scottish Care Awards Finalist - Volunteer Award.
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Care Provided by Bankview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in Charge

  • Julie Merrick (Service Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 1997
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • At any time

Parking

  • Free on site parking

Bankview Reviews (110)

9.8

Bankview has a Review Score of 9.8 (9.848) out of 10, based on 37 reviews in the last 2 years.
Over all time Bankview has 110 reviews.

Overall Experience
  • 96
  • 14
  • 0
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Date Published
  • 110
  • 11
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  • 37
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Reviewer Connection to Bankview
  • 50
  • 21
  • 9
  • 8
  • 5
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 110, showing 41-60
Review from Michelle M (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic and look after my mum extremely well. They understand her and know what care she needs and when, even though my mum can't communicate. They also make sure that we are ok and always have a chat and even offer a cup of tea. Bankview Care Home is as close to home we can have for my
mum and we are truly grateful to them all.
Our friend also moved into Bankview Care Home in February. We knew the care home and staff well, as Mum is also a resident there. Since moving in, staff have been fantastic. They have got on top of pain management and our friend is now able to get up from bed in her special chair and enjoy the activities and company in the lounge. Staff are exceptional and provide proper care and support. We would thoroughly recommend Bankview!
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Edward M (Son of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother's arrival at Bankview, the level of care she has received has been excellent. Staff have taken time to get to know her, and as weeks have passed, my mother has been much more settled. My mother participates in organised activities on a regular basis, and her overall demeanour has been
transformed. Staff keep us informed regarding all aspects of her care, and communications have been excellent. I cannot praise the staff highly enough - in the short time my mother has been a resident, they have been magnificent.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Gerry M (Son of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Bankview 8 weeks ago, and am delighted at how well she is settling in. This is mainly down to the staff and their holistic approach to care.
What has been most important is the personalisation from staff to explore, understand and identify my mum's needs and how best they can be
accommodated in a positive way.
Every staff member from domestics, reception, admin, carers, nurses and management put the residents first in everything they do in such a respectful and loving way.
There is a real warmth within Bankview, and attention to my mum's personal and medical needs is outstanding, with any interaction coming from a place of love and care to create the most positive experience.
The staff are first class and go above and beyond, including the entertainment team to ensure a variety of stimulating activities for all residents and inclusion of family members for internal activities and days out, encouraging independence of residents and days out with family.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Mary C (Daughter of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Bankview care home nearly two years ago come June. My two sisters and I couldn't be happier with the care she receives. We were a bit worried about how she would cope with moving into a care home but with the excellent care staff, nurses and having her laundry done etc. The quality
of the meals is amazing, she always says that she enjoyed them. Her health is monitored closely and a GP would be contacted should there be any doubt.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Janet H (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Bankview now for 2 years. The care and attention she receives are truly heartwarming. The staff are caring, gentle and considerate and kind to name only a few of their many attributes. They are attentive and always on the ball with any changes to my mum's health and they react immediately
and keep us up to speed at all times. We tell everybody how blessed and thankful we are that she is being looked after (so magnificently) at Bankview. Thank you to everyone.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Alex S (Husband of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff and management at Bankview care home to be very professional and caring to not only my wife but to every resident in care.
The grounds are beautiful and the facilities are excellent. Members of staff are extremely helpful in ensuring residents are first and foremost in everything they
do. The manager runs a very high organisation at Bankview.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Aileen P (Daughter of Resident) published on 25 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father entered his care home during the lockdown in 2021, moving from sheltered accommodation and latterly a poor experience there. We need not have worried as the home welcomed Dad into their wonderful place. We were so reassured by his changed demeanour, it was a delight to watch him regain his
zest for life. Two years on he is 'living the dream'. Celebrating his 90th birthday next week. We could not as a family have wished for better care, wonderful, thank you.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Lesley A (Daughter of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Bankview for just over 9 months and sadly passed away during the New Year following a stroke. The level of care and compassion shown by all staff, prior to and during this sad event has been outstanding. My mum experienced nothing but the utmost respect from all staff at
Bankview. Her time at Bankview was a joy, and the care and attention she received were visible in her mood and appearance. She was clean and well dressed, her hair was styled and she was smiling and engaged. Prior to moving to Bankview, Mum was distant and dishevelled. She wanted nothing to do with carers even though she was struggling. Bankview staff are so compassionate and encouraged Mum to accept some help. I am desperately sad to say that she has passed away but am overwhelmed by the level of care and comfort that she was shown in her last few days. I work with a charity that works with families of people with dementia, in my view, Bankview sets the standards for all care homes.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from D M (Daughter of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident since April 2022, as a family we are extremely happy with the high standard of care being provided. The staff listened and have a good understanding of the care required for my mum. I have been kept up to date with any changes in needs and since my mum has been admitted she
has accessed hairdressers, G.P, and a podiatrist regularly. The reason why I scored lower on rooms is that I feel mum should have her own shower or bath, the bathroom is huge but she has a W.C.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Anne C (Daughter of Resident) published on 26 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Bankview since January 2019. I am eternally grateful to every member of staff, from the cleaners, kitchen staff, maintenance, laundry, administrative, carers, nurses and managers for her care, which gives our family peace of mind in the knowledge she is being well looked
after. Everyone is helpful and friendly and seems to really enjoy working there.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Deborah S (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care provided.
Nurses and carers are excellent.
We are always kept up to date with any health issues, they have excellent activities, staff always smiling, excellent choices for meals
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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  • Treated with Dignity
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Review from S B (Son of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in Rose Avenue and the staff are really caring and very approachable. I truly believe my mum would not be with us if it wasn't for the care she receives from the staff. They always show great respect to the patients and visitors and encourage the residents to take part in activities and
trees such as trips out for afternoon tea. Taking pride in their appearance with hairdressers and manicures.
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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  • Treated with Dignity
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Review from M S (Sister of Resident) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcome from the staff puts you at ease right away and seeing how they treat my sister can't be put into words how grateful we are as a family knowing how well my sister is being cared for we had a lovely picnic outside last week when we visited what a treat being able to do these things. All I
can add is a huge thanks to all the staff. God Bless
Reply from Julie Merrick, Service Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from M J (Friend of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first impression of entering the home, was very welcoming to us. Staff was very friendly and obliging. Most enjoyable garden party, the catering was lovely which my friend enjoyed. Family and staff chatting and helping one another.
Reply from Julie Merrick, Home Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Catherine F (Sister of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit my sister in Bankview, I am made welcome by all staff who are working each day; they are always cheerful, helpful and very caring. The area I pass through is clean (no smells), and I always find my sister content, clean and happy. Bankview, although a bit tired looking, does what
it expected, it cares for those in its care extremely well. Whenever the residents are, there's always plenty of staff on hand. I'm very happy my sister is in the best of hands.
Reply from Julie Merrick, Home Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Stuart T (Son of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No prior experience of care homes but was very pleasantly surprised. Spotlessly clean throughout, superb rooms, great food and amazing staff who were very attentive, polite and courteous. The manager was fantastic and exceptionally helpful. The activities were great. Couldn't ask for any better in any
way, catered for my dad's every need.
Reply from Julie Merrick, Home Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from D R (Nephew of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is very happy at Bankview and has flourished since she moved in back in March 2022. The carers and nursing staff are always helpful when I visit. It's a pity that it is not possible to visit the lounge and dining areas when I visit, as this would allow me to have a better idea of how she is
in the areas where she spends most of her time.
Reply from Julie Merrick, Home Manager at Bankview
Thank you for your kind words and for taking the time to leave a review.
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Review from Buck H (Son of Resident) published on 8 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I consider this home to be absolutely first rate in all respects. My mother recently passed away just short of her 102 birthday and she was happy, secure and very well cared for during her three-year stay at Bankview. We were informed every step of the way during lockdown. Covid control was rigorous.
The leadership appeared very firm but fair. The staff showed endless patience and goodwill towards my mother. I would not hesitate to recommend Bankview to anyone in need of this kind of service and I want to thank the staff for all that they did for my mother - which was a lot.
Reply from Julie, Home Manager at Bankview
Thank you for your kind words and for taking the time to write a review - it is greatly appreciated.
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Review from F C (Daughter of Resident) published on 13 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
First and foremost, Bankview staff have made us so welcome since my Dad joined the Bankview 'family' last year. They have kept us well informed of his wellbeing and guided us through such a difficult time with compassion and support. My Dad is treated with the utmost respect, helped to maintain as much
independence as possible and he says he enjoys the good food which is a bonus. The standards of cleanliness are high and the ladies in green would brighten anyone's day as they go around their daily tasks. The carers and nurses have hearts of gold and are professional in every respect, we really couldn't ask for better! I would have no hesitation in recommending Bankview as a 'home from home' for a loved one when the time ever comes to make the hardest of decisions in seeking long term care.
Reply from Julie, Service Manager at Bankview
Thank you for your kind words and for taking the time to write a review, it is greatly appreciated.
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Review from S B (Daughter of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care of Bankview for approximately 6 weeks. I am very happy with the standard of care received so far. My mum looks very well cared for and she also says the staff are very good to her. The place is spotless and the staff are extremely helpful.
Reply from Julie, manager at Bankview
Thank you for your kind words and for taking the time to write a review. Julie
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Bankview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Bankview is calculated as follows: ( (383 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 440 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bankview is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Jan 2025
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Julie

Julie Merrick

Job Title: Service Manager Joined: 2011

Julie has 21 years experience in mental health nursing and the health and social care sector.


She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:


Higher National Certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University


Julie is currently studying for a postgraduate qualification in Dementia Studies at Stirling university.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bankview to verify any information. View our terms and conditions. Bankview has an Enhanced Service - more info.