Bankview

Found the home presentable, clean and tidy. Staff are friendly and helpful. Friend looked neat and tidy. She seems content. Has settled in well.

Good attitude by all staff who work well together as a team and a good atmosphere presides.

My brother has been a resident in Bankview for six months now and I am very pleased with the care he receives. Since admission, he has settled in well and appears happy and contented. He enjoys being with all the other residents and watching what is going on around him. The staff have been excellent in making him feel at home and he is always clean and tidy. He enjoys his food and the entertainment the home provides for them.

It is so nice when I visit that staff know my name. Staff are friendly and very helpful. Management and staff go out of their way to ensure friend is doing well.

My mum has been a resident at Bankview since November. During that time, she has been cared for exceptionally well. The staff are caring, treat my mum with dignity and are all exceptionally patient, supportive and friendly. My dad and I visit regularly, my dad also has Alzheimer's but is still at home at the moment. The staff also treat him with care and dignity on our visits. The manager is extremely approachable and it is obvious she knows her residents well, her door is always open. My mum was quite unwell earlier this month and the nursing staff acted quickly, she was admitted to hospital for two days. On return from hospital, there were a few changes to her meds which the staff sorted immediately and listened when I had concerns. No one ever wants to see their loved one go into a care home, but I can't fault the love, attention and care all the staff have given to Mum since she has been there.

My mother was treated with top-class care all the time at Bankview. The staff are marvellous, and we have got to become friends with them when visiting. Mum enjoyed their company and compassion and loved her outings, her food and all the entertainment and activities. Mum's personal care was excellent; I never saw her looking less than perfectly dressed and always clean, including her hair was always neat and tidy. I congratulate the management on their efficient running of Bankview.

My mum has been in Bankview since June 2023. I am extremely pleased with the care and attention she receives. The staff are so gentle and caring with her, as with all the residents. They have so many activities, outings and lots of entertainment. From the moment you walk into reception, the members of staff are so friendly and welcoming to us.

Bankview is an excellent care home. On the whole, the staff are very good and know my dad well. They are kind and friendly to relatives and very welcoming. I would recommend this home to my close friends and family.

Our friend also moved into Bankview Care Home in February. We knew the care home and staff well, as Mum is also a resident there. Since moving in, staff have been fantastic. They have got on top of pain management and our friend is now able to get up from bed in her special chair and enjoy the activities and company in the lounge. Staff are exceptional and provide proper care and support. We would thoroughly recommend Bankview!

Since my mother's arrival at Bankview, the level of care she has received has been excellent. Staff have taken time to get to know her, and as weeks have passed, my mother has been much more settled. My mother participates in organised activities on a regular basis, and her overall demeanour has been transformed. Staff keep us informed regarding all aspects of her care, and communications have been excellent. I cannot praise the staff highly enough - in the short time my mother has been a resident, they have been magnificent.

The staff are first class and go above and beyond, including the entertainment team to ensure a variety of stimulating activities for all residents and inclusion of family members for internal activities and days out, encouraging independence of residents and days out with family.

My mum moved into Bankview care home nearly two years ago come June. My two sisters and I couldn't be happier with the care she receives. We were a bit worried about how she would cope with moving into a care home but with the excellent care staff, nurses and having her laundry done etc. The quality of the meals is amazing, she always says that she enjoyed them. Her health is monitored closely and a GP would be contacted should there be any doubt.

My mum has been at Bankview now for 2 years. The care and attention she receives are truly heartwarming. The staff are caring, gentle and considerate and kind to name only a few of their many attributes. They are attentive and always on the ball with any changes to my mum's health and they react immediately and keep us up to speed at all times. We tell everybody how blessed and thankful we are that she is being looked after (so magnificently) at Bankview. Thank you to everyone.

The grounds are beautiful and the facilities are excellent. Members of staff are extremely helpful in ensuring residents are first and foremost in everything they do. The manager runs a very high organisation at Bankview.

Our father entered his care home during the lockdown in 2021, moving from sheltered accommodation and latterly a poor experience there. We need not have worried as the home welcomed Dad into their wonderful place. We were so reassured by his changed demeanour, it was a delight to watch him regain his zest for life. Two years on he is 'living the dream'. Celebrating his 90th birthday next week. We could not as a family have wished for better care, wonderful, thank you.

My mother was a resident at Bankview for just over 9 months and sadly passed away during the New Year following a stroke. The level of care and compassion shown by all staff, prior to and during this sad event has been outstanding. My mum experienced nothing but the utmost respect from all staff at Bankview. Her time at Bankview was a joy, and the care and attention she received were visible in her mood and appearance. She was clean and well dressed, her hair was styled and she was smiling and engaged. Prior to moving to Bankview, Mum was distant and dishevelled. She wanted nothing to do with carers even though she was struggling. Bankview staff are so compassionate and encouraged Mum to accept some help. I am desperately sad to say that she has passed away but am overwhelmed by the level of care and comfort that she was shown in her last few days. I work with a charity that works with families of people with dementia, in my view, Bankview sets the standards for all care homes.

My mum has been a resident since April 2022, as a family we are extremely happy with the high standard of care being provided. The staff listened and have a good understanding of the care required for my mum. I have been kept up to date with any changes in needs and since my mum has been admitted she has accessed hairdressers, G.P, and a podiatrist regularly. The reason why I scored lower on rooms is that I feel mum should have her own shower or bath, the bathroom is huge but she has a W.C.

My mum has been a resident of Bankview since January 2019. I am eternally grateful to every member of staff, from the cleaners, kitchen staff, maintenance, laundry, administrative, carers, nurses and managers for her care, which gives our family peace of mind in the knowledge she is being well looked after. Everyone is helpful and friendly and seems to really enjoy working there.

We are always kept up to date with any health issues, they have excellent activities, staff always smiling, excellent choices for meals

My mother is in Rose Avenue and the staff are really caring and very approachable. I truly believe my mum would not be with us if it wasn't for the care she receives from the staff. They always show great respect to the patients and visitors and encourage the residents to take part in activities and trees such as trips out for afternoon tea. Taking pride in their appearance with hairdressers and manicures.