Bankview

Kilsyth Road, Banknock, Bonnybridge FK4 1TD
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9.8 104 Reviews
  • Bankview, Bonnybridge
Bankview Care Home is a 65 bed registered care facility specialising in dementia care.

The home is positioned within large, peaceful, wooded grounds and is conveniently located within easy reach of Stirling, Falkirk, Kilsyth and Cumbernauld and enjoys easy access to the M80.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. Rooms are located on one level and are complimented by four large lounges and a number of dining facilities, where residents can enjoy home cooked meals and afternoon tea with family and friends.

A varied activities programme is available to residents, and a number of dedicated reminiscence areas are located throughout the home to stimulate the residents' minds, and to help keep their memories from the past alive. The home has built up a fantastic reputation in the local community and often enjoys visits from Bankier Primary School and other neighbourhood friends.

A minibus is also available at the home for regular excursions, trips and visits to places of local interest.

Fees at Bankview will depend on the needs of the prospective resident; more information can be provided by the Service Manager in the home.

2016 Scottish Care Awards Finalist - Volunteer Award.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Merrick (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Separate residential unit
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 1997
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • At any time

Parking

  • Free on site parking

Bankview Reviews (104)

9.8

Bankview has a Review Score of 9.8 (9.818) out of 10, based on 31 reviews in the last 2 years.
Over all time Bankview has 104 reviews.

Overall Experience
  • 90
  • 14
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Date Published
  • 104
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  • 31
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Reviewer Connection to Bankview
  • 47
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  • 9
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  • 5
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  • 1
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Total of 104, showing 61-80
Review from Pauline S (Daughter of Resident) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our dad has been in the care home for a year and a half. The home has a very friendly, welcoming atmosphere. The management, nurses, carers are very approachable and always listen in a professional manner. The food is very good and Dad always enjoys his meals. The staff always inform about Dad's health.
The home is well run and I would recommend Bankview to other families.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review. Kind Regards.

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Review from R S (Son of Resident) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As you know care homes are reporting that the Covid-19 pandemic is posing a significant challenge to not only the staff but the residents within the care home. This has called for an unprecedented effort from the care home team in, not only keeping the residents safe but managing the staff in such a
way as to protect them too. It is very obvious that whatever regime is being implemented at Bankview it is working well as they have and continue to keep the virus at the door. Not only has this been achieved but they have kept the residents entertained and healthy through this pandemic. All of this has only been possible due to the professionalism, skill and compassion of all the staff in the home.
In conclusion, Bankview is a truly excellent care home and we hope that the staff continue with their excellent record of great care and as a team manage to get through these very difficult times.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review. Kind Regards.

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Review from P S (Daughter of Resident) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bankview Care Home during 2020, bought many different challenges for everyone. From my own personal experience, whilst visiting my father, I found the staff were always polite and remained positive. He was well presented and appeared to be well looked after. Sadly however, on 25th Sept 2020 my mother
died in hospital. The manager allows myself and my uncle into the care home to break the news to my father. Every effort was made to keep us safe and the staff were very sympathetic. Visits continued outside, I did however feel that some kind of outside shelter could have been put in place. Also, the intercom system didn't always work terribly well. Overall my experience has been a good one.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for taking the time to leave us a review. We will take your comments about the intercom and outdoor shelter forward. Thank you and Kind Regards.

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Review from Julie M (Daughter of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was treated like family for the 9 years she spent being cared for by the Bankview staff. Their care and concern for residents is evident in everything they do and the relief it gave to us knowing she wasn't just safe but in caring hands was immeasurable.
I cannot recommend the staff highly
enough. They gave us precious, carefree time to enjoy with Mum which was priceless.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review. Kind Regards Julie

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Review from Siobhan B (Daughter of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was with the Bankview family for 9 years and during that time her care was exemplary. She was cared for by the staff as if she was a family member, nothing was ever too much for them and they definitely looked after her in a manner beyond anything we could have hoped for. We have been made to
feel so welcome during her stay and even during this last year with lockdown, we’re still contacted on a regular basis. They even made it easy for us to see Mum through her window. We can’t praise them highly enough. Outstanding care.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave us a review. Kind Regards Julie

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Review from Patricia D (Daughter of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My darling mum was a resident In Bankview Care Home for 9 years. During her time there, she received generous and gentle care. Her ‘personal’ team adored her and cared for her and they felt like part of our extended family.
I cannot thank or praise Bankview staff enough for the love they showered
on mum.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review. Kind Regards Julie

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Review from Lesley S (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this care home to anyone who is thinking about looking for accommodation for their loved ones. My mum has been a resident in Bankview for over 6 years now and the care has been the best I could have ever hoped for. The staff are so professional but also are so friendly and genuinely
treat every resident with care and dignity. The last year has been particularly difficult due to the Covid 19 and not been able to go and visit my mum but I couldn’t trust better staff to look after her for me. They are the only home in Forth Valley that haven’t had any cases of Covid 19 so far and this is down to the staff and the management who have clearly followed all the guidelines and I couldn’t thank them enough. The manager is so approachable and has made some amazing improvements and continues to strive to make Bankview the best Care Home possible. I would just like to take this opportunity to thank each and every carer that has looked after my mum over the years.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave us a review. Kind Regards Julie

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Review from L G (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have both only recently moved into Bankview. If there have been any issues the staff have phoned to let me know. The staff are always friendly and I feel my parents are being very well looked after. They have put us at ease and we are very impressed with all the procedures put in place due
to Covid.
So glad we got a new place at Bankview, was our number one choice.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave us a review. Kind Regards Julie

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Review from Janice M (Daughter of Resident) published on 5 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is pleasant - staff are always visible and accessible and approachable. The dementia village work is inspiring and a tribute to the tenacity of the service manager in raising the funds to enable this.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave us a review!

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Review from J J (Brother of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my sister arrived in Bankview, her nursing care and well-being have been exemplary. As a family we are delighted.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your compliments to Bankview. We really appreciate your feedback.

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Review from J M (Daughter of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bankview Care Home provides outstanding care for residents both in terms of their physical and psychological needs. It is evident that the staff show care and interest in all residents an treat them as individuals.
They provide a wide range of activities and trips for residents who are able to participate.
Management are friendly and keep the family fully informed. We would be happy to recommend Bankview Care Home to anyone considering a placement for a family member.
Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words about our home and for taking the time to leave us a review.

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Review from C J (Daughter of Resident) published on 29 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall view of the care home is really good. My Mother is getting well looked after, it puts our mind at rest. The staff are all approachable. As a family, we are happy with her care.
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Review from Ruth G (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The quality of care provided to mum has been exemplary particularly with her medication. The staff have been marvellous. Comfortable and cosy to live in and visit although feel the chairs look 'tired'. Care for people with dementia and sight loss could may be improved with more activities. Senior carer,
management and staff have worked tirelessly to help mum become less agitated and unhappy. She is now more contented and happy and I cannot thank them enough. I am glad she's in Bankview.
Reply from Julie Merrick, Service Manager at Bankview

Dear Ruth, thanks for your lovely comments about Bankview and for taking the time to leave us a review.

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Review from D U (Son of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Bankview are superb and they are unfailingly cheerful come rain or shine. Mum is very well looked after and is happy and content.
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Review from Maggie W (Sister-in-law of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister in law could not have better care and kindness than that she has in Bankview. The staff cannot do enough for her and are so kind and thoughtful with her. The nursing care is second to none. The manager is always open to talk about any concern or suggestion that we, the relatives, may have.
Reply from Julie Merrick, Service Manager at Bankview

Hi Maggie, thank you for your kind words about Bankview and for taking the time to leave us a review.

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Review from Morag B (Daughter of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been in Bankview for 5 weeks, Thanks to the care and dedication shown by all staff he has settled in well. It is obvious to me that the staff enjoy working there. It is easy to witness the bond they have with the residents.
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Review from F D (Son of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management very helpful it's a pleasure to go and visit as the home is spotlessly clean and tidy and there is no smell. They have always got plenty of time to answer any questions you have.
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Review from Helen R (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care provided at Bankview has been above and beyond my expectations. Each and every member of staff is friendly, approachable and attentive/
I have no concerns regarding the excellent care given to my mum and it is a comfort to the family to know she is being looked after so well.
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Review from A B (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place to be in and the staff are very friendly and helpful. The place is clean and comfortable and from what mum says the food is lovely and plentiful.
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Review from M G (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Bankview for over a year and has been happy and looked after very well. The staff are excellent and know her ways. There is always a lovely friendly atmosphere at Bankview. Plenty of entertainment and always plenty to eat. The room is always clean and tidy and mum is always
well dressed. Can't thank the staff and management enough for the care they give to mum.
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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Bankview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Bankview is calculated as follows: ( (311 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 368 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bankview is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Jan 2025
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Julie

Julie Merrick

Job Title: Service Manager Joined: 2011

Julie has 21 years experience in mental health nursing and the health and social care sector.


She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:


Higher National Certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University


Julie is currently studying for a postgraduate qualification in Dementia Studies at Stirling university.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bankview to verify any information. View our terms and conditions. Bankview has an Enhanced Service - more info.