Hilton Court Care Home

Hilton Road, Rosyth, Dunfermline KY11 2DD

Situated in the heart of Rosyth, Hilton Court has good links by road and rail to all major towns and cities in the central belt.

The accommodation in Hilton Court is of an extremely high standard.

It is sub-divided into smaller domestic-style units which create a warmer, more intimate living experience for clients. All bedrooms are generously sized with en-suite shower facilities. Enclosed courtyards afford privacy and security.

Hilton Court is a specialist care facility catering for clients with a wide range of conditions relating to mental illness. It is a recognised   centre   of   excellence   which   has developed   major rehabilitation   programmes aiming to optimise independent living for the client group. Although the majority of clients are aged between thirty and sixty, Hilton Court can cater for those outside this age range.

Group: Meallmore Ltd

Person in charge: Suzanne Pitt (Manager)

Local Authority / Social Services: Fife Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Detention Under Mental Health Act • Eating Disorders • Mental Health Condition • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 18 to 65.

Single Rooms: 32

Rooms with ensuite WC: 32

Weekly Charges Guide: Nursing Care Single £1020 – £1020 (These prices are only a guideline, please contact Hilton Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Hilton Court Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.7 (maximum of 10) for Hilton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Hilton Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.689 for Hilton Court Care Home is calculated as follows: ( (66 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 90 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hilton Court Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Hilton Court Care Home has a Review Score of 9.7 (9.689) from 8 Reviews


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hilton Court Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hilton Court Care Home

  • Resident / Service User
    3
  • Father of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Each time I have visited I have been treated very kindly by staff who have provided refreshment after our journey from England.

How likely would you be to recommend Hilton Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Suzanne, Manager at Hilton Court Care Home responded to this review on 24 Apr 2018:

Thank you very much for your positive comments, we are delighted that you felt welcomed and well catered for.

Always have a warm welcome and good hospitality. Also, my Son is happy here as the staff are very kind to him and excellent that he has a little job to make him feel useful.

How likely would you be to recommend Hilton Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Suzanne, Manager at Hilton Court Care Home responded to this review on 24 Apr 2018:

Thank you for your positive feedback, we are delighted that you feel your son is well supported by the staff team. I shall pass your comments onto the staff.

Hilton Court has helped me rebuild my life and my relationship with my daughter and I am currently at college, doing my administration course. When I first came to Hilton Court I was in a very bad place and if it wasn't for the help and support to turn my life around I would be in an even worse place.

How likely would you be to recommend Hilton Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Suzanne, Manager at Hilton Court Care Home responded to this review on 24 Apr 2018:

Thank you, we are glad that you are happy with the care and support that you receive from the staff team at Hilton Court.
We want to assist you to achieve your goals and dreams.

When it is your review, your social worker comes to see how you are getting on. Your key worker tells the social worker how you are coping with chores like cooking, dusting, food shopping and cleaning.

How likely would you be to recommend Hilton Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Suzanne, Manager at Hilton Court Care Home responded to this review on 12 Feb 2018:

Thank you for your comments.

Staff are very caring.

How likely would you be to recommend Hilton Court Care Home? Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Suzanne, Manager at Hilton Court Care Home responded to this review on 12 Feb 2018:

Thank you for your comments, we always try our best and it is great to receive feedback to this effect.

If it was not for the staff I would not be here. They have helped me a lot and I am now at college doing an introduction to catering and hospitality Level 4.

How likely would you be to recommend Hilton Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

S.Pitt, Manager at Hilton Court Care Home responded to this review on 19 Feb 2018:

Thank you, we are really pleased to have supported you along the way.

I am pleased with the care offered by Hilton Court. The staff seem to be caring and provide me with information when I ask. It would be useful for my son to be offered more physical exercise, otherwise, he is looked after quite well.

How likely would you be to recommend Hilton Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   3.8 out of 5

I find the staff and facilities available of an extremely high standard. Staff are always available to discuss any enquiries I have. They also keep me informed of any changes to be made. They also support me if I am upset after any difficult visits. I would have no problem recommending Hilton Court to anyone.

How likely would you be to recommend Hilton Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Hilton Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

August 2017

June 2017

NACC Care Chef of the Year 2017

Recipient: Meallmore Ltd

Date: Wednesday 07 Jun 2017

more details

October 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hilton Court Care Home