Kingsmills Care Home

10 Kingsmills Park, Inverness IV2 3RE

Kingsmills Care Home is located in Inverness's Crown area and is close to shops, amenities, public transport and the A9 motorway link. The home offers residential, nursing, palliative and dementia care.

This purpose built care home provides accommodation in single occupancy rooms, all of which have private toilet facilities. Eastgate Shopping Centre is less than a mile away.

Kingsmills provides TV lounges and dining rooms where residents can socialise and join the company of others at meal times. Traditional home cooking using fresh produce is served with residents being able to select from the daily choices available. Special diets can be catered for.

A qualified chiropodist and hair stylist attend the home on a regular basis. Complementary therapies can be arranged.

The home provides a good variety of activities for residents. The dedicated activities coordinator plans regular events and outings in consultation with residents and their families to ensure that everyone always has several things to look forward to. Participation is entirely optional, and staff will do their best to help residents relax in private if that is their preference.

Group: brighterkind

Person in charge: Carmen Trinos (Home Manager)

Local Authority / Social Services: Highland Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Scottish Gaelic; Gaelic

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Kingsmills Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.6 (maximum of 10) for Kingsmills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Kingsmills Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.561 for Kingsmills Care Home is calculated as follows: ( (241 Excellents x 5) + (105 Goods x 4) + (30 Satisfactorys x 3) ) ÷ 376 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Kingsmills Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Kingsmills Care Home has a Review Score of 9.6 (9.561) from 32 Reviews


Average Ratings

  • Excellent
    22
  • Good
    8
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingsmills Care Home?

  • Extremely LIKELY
    26
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingsmills Care Home

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Wife of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • more

Appears well run home with staff on hand if needed. Rooms always tidy and well kept.
Food appears good and menu options well chosen.
Always warm and comfortable for residents.
Staff very friendly and helpful to relatives and answer any questions. In case of emergencies, they are always in contact with families and good at keeping them updated.
Things of little importance of my mother's go missing from time to time but this seems to be normal, as rooms appear open to all residents.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Kingsmills Care Home, in my opinion, is very clean and well maintained, very friendly and attentive staff. I have peace of mind knowing my uncle is very well cared for, he seems very happy and content.

Good choice of food and lots of activities for the residents.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff appear dedicated having the true meaning of 'carer'.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am very happy with the level of care my mum gets and she gets on with all the staff. My mum is getting more settled into the care home.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has lived in Kingsmills Care Home for around 4 years. Although she was initially very reluctant to move there from her own home, she quickly became very happy. She is kept nicely dressed, loves the food, the staff treat her like a person and are affectionate, especially the music and going out for a run in the minibus. We feel that the home strive to maintain good standards and if there are any issues we are notified of them but without panic. We have peace of mind regarding mum's care.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

We were greeted pleasantly by the receptionist and shown where to sign in. There was tea and coffee available for us to help ourselves to. Once inside we were shown through to the residents' lounge where our friend was sitting with other residents. Christmas music was playing and the tree was being decorated. Residents were encouraged to participate. Staff were very good.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have had a tremendously positive experience in my new home.
I was very ill when I was admitted - suffering from a severe psychosis brought on by an overdose of prescribed drugs for Parkinson's disease.
Thanks to the care and attention I have received at the home I am now well on the way to recovery.
Certain carers have been key in this as has been the excellent food and watchful care.
All is very well managed, unobtrusively.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The atmosphere at the home is bright, warm and cheerful.
The staff are friendly and hospitable.
My husband's admission to the home was traumatic for us both.
Our main concern was the administration of continuous oxygen, we lacked confidence in this aspect of care, the staff acted on this by undertaking in-service training - restoring our confidence.
My husband would benefit from some one-to-one activities being introduced.

How likely would you be to recommend Kingsmills Care Home? Likely

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Average Rating:   3.4 out of 5

I am writing to thank the staff of Kingsmills Care Home for the excellent care they have provided for my parents for the best part of two years. In particular, I would like to thank everyone involved in my mum's trip to see her best friend at a local care home using the "wishing well" service. My mum and I were taken to the care home, collecting flowers on the way and then they spent a couple of very happy hours talking about times gone by. They were both thrilled to see each other and it was lovely to see them talking so happily together. Thanks again to everyone involved.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kingsmills is very good and comfortable and staff are very nice and helpful.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   5 out of 5

I always find the staff very welcoming when I visit my aunt and have gotten to know some of the other residents. I would like to see more activities for the residents as I feel that there is little stimulation for them and it is really sad to come into the lounge where people sit and sleep with the TV on with no one watching and absolutely no conversation.

How likely would you be to recommend Kingsmills Care Home? Likely

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Average Rating:   3.8 out of 5

Am happy with the level of care I receive in the home. I get on with all the staff.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am delighted with the care my friend receives. He is not easy and can be difficult. The care and patience shown by staff is superb.

The food in the home looks good and my friend enjoys it very much.

I am very pleased with all the staff and their consideration for residents and relatives and friends. My only problem is the condition of the building outside.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Kingsmills Care Home is a friendly and welcoming care home with fantastic staff - I cannot praise them highly enough for the assistance they have provided to my mother since she moved in 6 months ago.

During a traumatic and stressful point in my mother's life, they cared, nurtured and assisted my mother through the change in moving into assisted care facilities from her own home and a rapidly worsening illness, all while reassuring me that they would get her through this and back to being her old self. My mother is now so happy and cannot sing the praises of the home, staff and activities highly enough, and would happily recommend the transition from living in her own home to Kingsmills Care Home to anybody who asked her. The staff have also worked tirelessly to improve my mother's confidence and ability in being able to walk and move about unaided - and my mother recently delighted in demonstrating this to me - a sight I have not seen for over 2 years and did not expect to see again! One word - excellent!!

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Having visited the above care home over a period of 5 years I have noted the huge improvement from the way it was managed in earlier times - say 10 to 12 years ago or more.
I supported a lady at that time.
The first thing that is noticeable - there is now a fresh smell as you enter and although this lady requires pads, I have never encountered an odour. Very friendly staff, from management to carers. I think that carers require a better salary and one extra carer would help! No time for love!!

How likely would you be to recommend Kingsmills Care Home? Likely

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Average Rating:   3.9 out of 5

My Mother's century celebrations were excellent and staff went out of their way to be helpful.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Aunt was only in the home for six weeks, but I couldn't have asked for a better place for her to be cared for at the end of her life. The staff were all extremely caring, helpful and kind. Nothing was any trouble and the staff were always keen to respond to suggestions and requests. The atmosphere was lovely; calm and clean, with happy staff willing to have fun, and yet also to be supportive in a time of anguish and my aunt clearly loved the food! The care she received means a lot to me.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Newly admitted (3 weeks) very settled in here- very happy with everything.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother has been in Kingsmills Care Home for 2 years now and has benefitted enormously from the considerate and professional approach of the staff which has enabled her to retain as much of her abilities as possible. She has enjoyed the companionship of other residents and seems very content.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband is very happy in his own little world, always remembers me. The staff are wonderful, always happy. Like the activities and entertainment. Always something going on. Activities are excellent and I enjoy it myself. Good food, my husband was never fussy. Management approachable and the overall care is excellent.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very friendly staff. Always caring and cheerful. Early days as husband has only been in home since October 2016. He is quite reclusive but staff try very hard to encourage him to participate.

How likely would you be to recommend Kingsmills Care Home? Likely

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Average Rating:   3.4 out of 5

Kingsmill is a friendly and welcoming care home with lovely staff. The manager and her team work extremely hard looking, after all, their residents and they are friendly and supportive relatives. They are always trying out new ideas and recently introduced music in the lounge which the residents really enjoy and sometimes sing along to. Recently the staff put so much effort into ensuring the residents had a lovely Christmas from carol singing a visit from Santa and a lovely Christmas buffet. It's the little things that matter.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4 out of 5

My mother had the best care we could possibly have wished for. For someone who only enjoyed the art class and chatting to other residents at meal times. Well trained staff who know how to encourage residents to accept their help a very important skill and one which enabled my mother to appreciate being cared for and thus enjoy her last two years in comfort and security. Our family know she was in good hands and we cannot thank Kingsmills Care Home enough.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   5 out of 5

As a family, we are delighted with the excellent care, concern and consideration shown by all staff towards our relative who is happy and settled in the care home environment. Kingsmills Care Home has a welcoming and nurturing ethos and the staff are always friendly and approachable to us when we visit or telephone. The staff work diligently to ensure a very high level of care is delivered and recently I have recommended the care home to several people. Wonderful staff. Superb care.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very good with lots of information.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Kingsmills Care Home is one of the better care homes that I have been to with lovely, kind and friendly staff. The care home is always very clean.

How likely would you be to recommend Kingsmills Care Home? Likely

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Average Rating:   4.2 out of 5

I have always found the home welcoming, staff cheery and open to discussions. The facilities are very clean and residents are looked after to a high standard. Meals are varied and appetising. What visiting always given tea/coffee in the lounge where we can sit and talk in private. Activities for the residents are so enjoyable and they are so happy to join in. I have recommended Kingsmills to friends as I feel this is a safe and reliable nursing home where the family/friends and residents are well catered for and looked after.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother and father moved into Kingsmills Care Home around one year ago and felt very welcome from day one. Their rooms are bright, comfortable and clean, with easy access to their day room and dining room. There are daily activities, regular trips out. The restaurant and standard of meals are varied and delicious. All the management, nursing and care staff are excellent. Every single one of them is friendly, caring and professional. This ensures both residents and relatives are confident that the care provided is of the highest standard, with this care and support available their safety and security are guaranteed and everyone is treated with respect and dignity they deserve. A first class care home!

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have experience of several care homes and this is the best of its type I have seen. The staff are caring, friendly and hard working, and management is approachable and receptive to suggestions. The home is kept clean and free from odours.
The clothes washing of residents is efficient. Food is of a good standard and there are varied activities which are enthusiastically promoted by the relevant staff. Residents are carefully monitored both in their daily routine and general health, while preserving whatever independence they are still capable of. The home is well situated with a pleasant, secure rear garden area.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Friendly staff and seems well run!

How likely would you be to recommend Kingsmills Care Home? Likely

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Average Rating:   4.5 out of 5

I visit my mother-in-law every 2 months or so travelling from Glasgow. I have always been favourably impressed by the warm ambience of the home and the friendly professionalism of the staff. There seems to be a reasonable programme of activities for both physical and mental stimulation of the residents.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

This is a good well-run care home with lovely staff and an approachable manager.
Nothing is perfect for your relative but I have no complaints at all about the care provided.
If there is any small issue all it takes is a word with the manager and senior staff to resolve, e.g hair wash, cold drinks etc.
Overall very satisfied with the care provided. Rooms could do with a new coat of paint.

How likely would you be to recommend Kingsmills Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kingsmills Care Home