Kingsmills Care Home

The whole team have been incredibly supportive, compassionate and patient, and we feel reassured knowing that our grandad is now somewhere he is genuinely cared for and valued.

I am happy with the kind, patient and compassionate care my husband receives in the home. He is generally much calmer and less distressed than when he first went in thankfully. I'm afraid this is all that comes to mind at present.

My mum moved into Kingsmills last August and took a few months to settle down but her admission was under emergency circumstances so it all had to happen very quickly plus my father died the next day in Hospital so it was a very difficult time for mum and the family. However mum now seems far more settled and I think this is down to a combination of care staff efforts and frequent visits by family and friends. Roslyn, the manager, has been great at sorting a few things out for us and the nurses keep me posted of any issues. Mum does say the food could be a bit better at times but we know there are difficulties getting decent chefs and the room could do with being a bit bigger for mum's personal stuff and visitor seating. I have a lot of confidence in mums care and although there are always a few things that crop up, as they do, they are always addressed promptly. The staff are very friendly and this is much appreciated and I know management are trying their best.

I continue to be very happy with the care provided by the home. Everybody in the team is friendly, approachable and helpful this includes of course the immediate cares but all the other disciplines of staff. There is always something going on if the residents choose to join in. Improvements are continually being made to the decor and facilities.

Kingsmills Care Home is very welcoming, nothing is any bother for the carers/nurses. We as a family are kept up to date with anything regarding our mum. Mum loves being around people, after a nasty fall at the end of February 2026, the home is caring for her every need, mum calls it being in the hub

Although my friend most of time thinks she is temporarily in a hotel she appears quite settled, I get sensecstaff are getting to know her better, and learning best ways to manage her behaviour which can be challenging at times due to her dementia.

Thank you for excellent care and kindness. Only problem, delivery and answering bells. Food less than satisfactory.

When we first visited my mum at Kingsmills we were met with lovely, friendly staff who could not do enough for us all, each time we visited we had the pleasure of meeting with various levels of nursing staff who were highly skilled and dedicated staff at all times their empathy was exceptional. We are truly grateful for mums care until she sadly passed away and even then there were flowers placed in mums room and lovely words to remember mum on her final journey, Thank you all for the love you shared with my mum. Truly outstanding.

I was giving my wife company while she visited her brother and chose to wait for her in a waiting area at the main entrance. One of the staff could see I was cold and made me a coffee with biscuits too. Although as I say just waiting the lassies were very kind to me on what was a cold day. My wife tells me her brother is well looked after which is a good feeling for relatives. Thanks to a caring staff.

I’ve been extremely happy with the care and support my mum has been afforded by the home. Staff at the home always go the extra mile to make sure my mum is well looked after and nothing is too much trouble for them. My mum had recently been admitted to the hospital for a couple of nights and during that time two of her carers visited her after their shift and in their own time. They were keen to check in on her and offer a familiar face and a hug. Their care, commitment and connection to my mum have been very much appreciated by me. It gives me peace of mind to know she is being well looked after and is in a home-from-home environment. My mum herself often comments very positively about the home and staff, and she enjoys blethering with the nurses and carers and having a laugh with them. I really can’t sing the praises of all staff high enough.

After leaving hospital, my dad was unable to continue living at home. Since moving into the Kingsmills his condition has stabilised and he seems much happier. Great, friendly staff and professional management. Thank you all for your hard work. It is appreciated.

Staff are all very helpful and very easy to talk to, also I am more relaxed knowing he is in good hands which means I don't need to come in so often which is great.

All staff are friendly and welcoming. If one has any concerns, the manager's door is always open to listen to concerns or suggestions.

My mum has been a resident in Kingsmills Care Home for around 4 years. She is well looked after. Staff are very friendly and they know my mum very well. They are really caring towards her and my mum is very fond of them. The staff also make my mum laugh which is very important for her morale.

I am very happy with the excellent care my mother has received and continues to receive. It is very reassuring to know that medical attention is readily available twenty four hours should the occasion arise. The staff are always friendly and willing to help.

The way the home was managed during the Covid outbreak was exceptional.

The Kingsmills Care Home is an excellent 'home from home' and this has given us great reassurance as a family. We are able to visit Dad at any time and there are always very friendly and approachable staff on hand to answer any queries we may have. I do feel that each member of staff has come to know my father, and his needs, as an individual and this helps his levels of security, safety and contentment. The whole team's expertise and efficiency has helped to improve my father's physical health with prompt attention to any issues which arise and regular updates to us of the same. A wide range of different events and activities are available throughout the week, including outings and singing groups, which we feel are very beneficial to mental stimulation. We had been very anxious about and putting Dad into a home, however, choosing the Kingsmills Care Home was the very best decision we made at a difficult time.

My mother remains happy and content in Kingsmills, and I remain confident that she is receiving the best of care.

As always, our visit was good. My mother is happy and well cared for. The staff are well presented, polite and always got a smile for mother. I and all the family are happy with the care given to my mother.

The Kingsmills Care Home is an excellent facility with friendly, helpful, caring staff members. They are very well led by their on-site management and do appear to be a strong team who works together well. Communication from Kingsmills is very good and proactive with regular conduits for the exchange of ideas between staff and residents' relatives. My Parent's physical and mental health has improved noticeably during their 17-month residency and they feel safe and secure and treated as individuals. The medical supervision is very good with all medical attention being attended to efficiently with updates being given to family members. Kingsmills provide mental stimulation to residents through external minibus trips and internal activities. I feel this is a very important aspect of their care provision package. Kingsmills hold regular relatives meetings on-site and digitally and have also started training courses for such as dementia handling. This provides valuable insights to relatives.