Murrayfield House Care Home, Edinburgh, City of Edinburgh
Murrayfield House Care Home, Edinburgh, City of Edinburgh
Murrayfield House Care Home, Edinburgh, City of Edinburgh

Located within a leafy suburb of Edinburgh, Murrayfield House Care Home is a beautiful Grade A listed building complete with a purpose-built extension. Murrayfield House is a 100 bedded care home offering Dementia and Nursing care.

At Murrayfield House Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings or residents may choose to visit the café with friends or relatives. The home has a range of comfortable and well-equipped bedrooms; most rooms also have views across the garden whilst others overlook the courtyard.

Chefs at Murrayfield House pride themselves on knowing the tastes of residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Mandy Cooper (Manager)

Local Authority / Social Services: Edinburgh City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 100 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog, Urdu

Single Rooms: 36

Shared Rooms: 32

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Inspectorate* Report on Murrayfield House Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 21 Feb 2018

Please contact us for information regarding our bed availability

Reviews

9.6 Murrayfield House Care Home has a Review Score of 9.6 (9.606)

The Review Score of 9.6 (maximum of 10) for Murrayfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 51 Reviews over all time. This Average Rating is also the rating value for Murrayfield House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.606 for Murrayfield House Care Home is calculated as follows: ( (400 Excellents x 5) + (163 Goods x 4) + (30 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 596 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Murrayfield House Care Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 21 Reviews ÷ 20 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    37
  • Good
    12
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Murrayfield House Care Home?

  • Extremely LIKELY
    41
  • Likely
    7
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Murrayfield House Care Home

  • Daughter of Resident/Service User
    17
  • Son of Resident/Service User
    8
  • Resident / Service User
    7
  • Husband of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • more

The home staff are very helpful and friendly, both for the resident and also for the family. As a new resident, the home has made the transition to life here very easy and in a calm manner. The admin team has been very helpful and is very efficient.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother moved into Murrayfield House at the beginning of September 2017. She moved from her home in Ayr after living there for 49 years. She is now near my sister and I and we feel it has been a very positive move for mum. She has settled in well, her additional needs are met extremely well and she is able to see much more of her close family.
We are extremely impressed with the lovely staff, nurses and front of house reception and cleaners etc...
The café is a great place to meet for lunch. Very happy.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found all staff friendly and welcoming from my first visit to date. From my first visit when I was shown around, I have had a good impression of all areas of the home. We were offered respite care to help my friend to get to know the home before deciding to accept a permanent place.
Nothing is too much trouble and there are genuine offers of help at every stage.
The whole experience of helping my friend move into care has been made as stress-free for both of us as possible.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found the Murrayfield Care Home very good. I feel confident that my father is being well looked after. The staff are all very caring and helpful and it has excellent facilities.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When my mother arrived at the care home after being in hospital she had no appetite and had lost a lot of weight.
The nursing staff did all they could to encourage Mum to eat, even providing foods she would eat, even though not on their standard menus.
They also supplemented her diet and she did gain a little weight. The staff were very understanding and supportive and made sure Mum was joining in the activities and was well looked after. The staff were very approachable, friendly and open to us too.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been resident for four months and completely satisfied.

How likely would you be to recommend Murrayfield House Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The level of care is above average having care from a care home where calling for help was not responded to. The staff go out their way to provide home comforts and personal care and support.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Excellent. Staff particularly nice to residents and visitors.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent, friendly, supportive and fabulous care for my father-in-law. We as a family could not ask for better care for my father-in-law or for the help and care shown to my mother-in-law.
From the day my father-in-law went into the professional, wonderful care of Murrayfield House, his health improved as did my mother-in-law's. We were looked after as a whole family by all the staff. Nurses, carers, cleaners, hairdresser, admin staff every person you came into contact with was helpful, friendly and caring.
It was a very stressful time when my father-in-law had to go into care, as a family we did not make this decision lightly. Murrayfield House could not have made this process any easier for us, they were helpful, supportive and informative. They took my father-in-law and made him and all of the family part of their caring family. We could not have asked for better care and support.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad passed away on 9 July 2017 - his decline much faster than expected following a recent cancer diagnosis. The kindness, care, compassion, and respect shown by the staff towards Dad during his short stay (3 weeks, 5 days) was truly outstanding. He arrived in pain, anxious and fearful of the future after 54 years in his own home, the last 3 with an intensive care package as the family, spread far and wide, visited in rotation to keep him at home. He died, aged 90, in peace and tranquillity, pain-free and with great dignity, surrounded by us all. The staff were sensitive and discreet - yet shared their humour, professionalism and expertise. This included everyone - the cleaners, the carers, and the qualified staff. Their demeanour let complete trust flourish - both from Dad and from us as a family. They stand as an example of true kindness, caring and interdisciplinary team work from top managerial level, down to the staff on the front line. We will always remember them.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our family are all delighted with the care my father is receiving at Murrayfield House.
The staff always exceed expectations.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my mother's last days carers were excellent. Nursing staff took the time to step up to the mark.
Small black mark - My mother died in March and I am still receiving weekly activities sheets!

How likely would you be to recommend Murrayfield House Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I found that both my mother and I received first class care throughout my mother's stay in the home. In particular, the staff were extremely kind to me.

How likely would you be to recommend Murrayfield House Care Home? Don't know

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

A really outstanding care home.
Excellent spirit throughout the staff; all caring.
Is of the highest order.
The premises are most attractive, spacious and clean.
The food and the service are good.
The nursing is reliable and fully dependable.

The fire alarm goes off by mistake - no explanation given.
The management should visit residents regularly.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I managed to keep mum in her own home with the help of carers until she was 97 years old. After a short stay in hospital, doctors advised me she needed 24-hour nursing care. A room became available at Murrayfield House Care Home just when we needed it. The care she has received has been wonderful. The nursing staff and carers are excellent, very dedicated to the wellbeing of the residents at all times. The entertainment and food are also excellent. The personal care is top quality. I would definitely recommend Murrayfield House care Home to friends.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Murrayfield House is a caring and supportive environment. They look after their guests with dignity, humour and in a professional manner. The communication with family has been very thorough and open. As a family, we have been delighted with mums care and she is happy, secure and feels part of the Murrayfield House family.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been in this care home for only one month but our experience to date has been excellent throughout.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After reviewing several care homes Murrayfield House Care Home was at the top of our list. The staff were fantastic nothing was any trouble for the residents or the visiting friends and family.
I noticed that the young members of staff were willing to put themselves out and spend quality time with the residents. Also on the medical side tablets/wounds etc always dealt with on time with care and compassion.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband suffered a stroke in November 2015 which left him without power in his right arm and leg and without speech. He spent a period of 3 1/2 months in the hospital and then I arranged admission to care. On admission, he was able to stand but due to the fact he would not accept physiotherapy and also health and safety issues within the home, he lost that ability. He did well until last summer when he had a spell, he refused to get out of bed and went backwards, developed a bedsore etc. However, he is now doing well with the right medication, good care and physio. Generally speaking, the care is good, homely atmosphere and kindly.

How likely would you be to recommend Murrayfield House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My family and I are very happy with the care that my mother has received over the past 16 months. The nursing staff and carers are genuinely kind and attentive. Mum enjoys most of the food especially the soups! the staff are very responsive to all of us.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff excellent with personal care. They know names of every family member when we turn up. (I only get to go in once a month or two and they still know me).

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The rooms are a good size and much like a home from home. Additional availability of guest seating would be beneficial for us a family when visiting. We appreciate the openness of staff members and management on connection with impromptu requests for status updates on our father at critical points. The level of cleanliness within the home is superb.
One small point I would share is that the nameplate on each room appears to be capable of having an engraved insert with the resident's name on it. This would be preferable to a sticker with the name, which is on top of the remains of previous stickers. That would have given a better first impression of each room to visitors.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My husband has been looked after superbly. When he was admitted, the family and the doctor agreed to withdraw all medication so that he could slip away in peace. Since then, due to the wonderful care he has received, he has rallied and is now very comfortable, although still confused but has a very comfortable lifestyle.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following a period of rehabilitation in the Bluebell unit in Dundee, my dad relocated to Edinburgh to be nearer family and what a joy it is to have him so close by. The family has had a traumatic year but once again HC have come up trumps. Murrayfield staff greeted us so warmly last weekend and made a difficult weekend extremely easy. My dad has settled so quickly and tells us he is enjoying 5-star service! His room is spacious, clean and well appointed. The quality of food is excellent and the choice endless. Even if dad does not like the choices on offer staff will prepare alternatives. When we visit, staff greet us warmly and tell us what dad has been up to. When he lost a filling this week, staff quickly organised a dentist appointment and informed us immediately. He is so much happier and we know he is enjoying the company, even although he is still reluctant to join in with activities. The entertainment coordinator keeps going back and encouraging him, so we know it won't be long!

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very helpful and courteous staff. A calm and well-managed care home.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff are very friendly to mum. Nothing is too much trouble for them, and always happy to help. They treat mum as an individual as they know her character. The same can be said for how they treat all residents.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From day one of mum arriving at Murrayfield House Care Home, it was clear that she felt safe and secure and from then on her condition steadily improved over time.
The home staff showed mum respect and dignity, as they did all the residents, as we saw over the nine months mum was in their care.
Murrayfield House Care Home is a superb home with the staff that show care, affection and tenderness towards the residents.
Their kindness and consideration extended to family and friends also.
We knew when we left after visiting mum that she was going to be well looked after by her second family. The staff were always cheerful and had a wicked sense of humour, something you must not forget to have in what can be a difficult and stressful time.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The review went well. Very happy with the care, activities and food.

How likely would you be to recommend Murrayfield House Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very friendly staff. Lovely welcome. My friend is very well looked after and happy.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything to a very high standard. I particularly must mention the respect with which the staff treat the residents. I cannot think of any adverse comments I could make. Lucky are the residents who live in Murrayfield. Relations with relatives are also excellent.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel made to feel welcome. The home is beautiful and the staff are very friendly. I enjoy meeting other residents on a weekly basis in the coffee shop.

How likely would you be to recommend Murrayfield House Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Food is good, activities much appreciated. Love to go on outings e.g. canal trip. The staff are friendly. The room is good and I am treated in a kind way. Lovely place if you can't be in your own home. Free to be in my own room or living area as you want no one makes a fuss about anything. Very happy here. Someone is always here to help you. Wonderful things about being here.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Murrayfield House provides excellent care for my mother who has been a resident there for nearly 8 years. The building has recently been refurbished and is very smart. The addition of a new coffee shop is also welcome. The staff are all very caring and helpful and very good at keeping the family updated. I would strongly recommend this care home to others.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Early days but prospects are good.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having had a bad experience at another nursing home, The Murrayfield is fantastic. Not only do they look after my husband so well, they also consider myself and my family too. It was not easy to put my husband into care but I feel I couldn't have done any better. Thanking you.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Family have no issues about care. Everything done with professional courtesy. Everyone polite.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In for respite (eye care).
Well taken care of.
Staff very good.
Building comfortable.

How likely would you be to recommend Murrayfield House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My husband went to the care home from hospital in very poor health, however now he is able to walk. The carers are all very kind and thoughtful and helpful to both patients and relatives. The care home has re-furbished the rooms and the surroundings are well kept.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The review was done in a courteous and friendly manner and all questions were answered.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely welcoming home. Step-mother well looked after and safe. Managed to have coffee and tea provided in the private lounge area and so was like being in my step-mothers home. Very important to me that she feels like she is in a homely environment with friendly people around which is provided in this home.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

I am very happy with my mums care and the attention she receives. I am kept well informed regarding any changes in medication etc.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We have always found the care which is provided to residents to be of the highest quality. The staff are very attentive to individual needs both to residents and relatives. The rooms are bright and airy and the daily menu offers a generous choice of dishes. The many activities offer a wide choice to residents overall, we would have no hesitation in recommending Murrayfield House for both residential and nursing care.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very satisfied with the level of care provided by the home for my mother.

How likely would you be to recommend Murrayfield House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Entirely satisfied in all respects.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother had suffered a very severe stroke in November 2015 but was fortunate enough to get a place at the Murrayfield House Care Home, Edinburgh, in December 2015. The home had been recommended to me. Her 100th birthday was on the 8th of January 2016 and I was very worried about how my mother would look and cope with the party, as family were coming from all over the world to help her celebrate. However the staff at Murrayfield House were fantastic and made her look very respectable, well dressed and comfortable in a reclining wheelchair. Murrayfield House had laid on a wonderful party in the ball room upstairs, It was better than I could have ever hoped for. Grateful thanks to all the staff.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife who is a dementia sufferer was discharged to Murrayfield House after a period in the hospital recovering from a viral infection. While she was being treated in hospital, I her sole carer, underwent a triple by pass operation. As I was unable to resume my caring duties while in rehabilitation she was transferred to Murrayfield House as a respite case on 19th August 2015. In the 3 months she has been there, she has received excellent care and has regained her level of health prior to hospitalisation. The staff, facilities and nutrition are of the highest order. There are many activities organised which stimulate those suffering from dementia. I will have no hesitation in using these facilities on a respite basis in the future.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum was resident in Murrayfield House for 3 years until 16th December when she passed away aged 95. The care she received throughout this period was exemplary. The staff in Murrayfield House are so caring and professional. They clearly see their work as a vocation and not a job. They respected Mum's dignity at all times but were still kind and loving. At the end I was there with 2 staff members. The end of life care was incredible. The staff nurse talked constantly to Mum in a gentle and reassuring way and eased her path from life. I cannot praise them highly enough.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the home friendly and caring and the staff are always available to speak to.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

the nursing and are provided to my dad during his recovery from hospital and then palliative care following the rapid deterioration in his health was excellent. Always very open and direct conversations and done with compassion and care. At the same time the care for my mother with dementia has been excellent in both caring and emotional support as she stayed at the care home and them as my dads condition deteriorated. In summary the staff at Murrayfield are attentive, caring, open, supportive, kind and always positive.

How likely would you be to recommend Murrayfield House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Temp agency staff ranged from good to very poor. One was rude and surely I reported her to the full time carers and nurse.

How likely would you be to recommend Murrayfield House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Murrayfield House Care Home responded to this review on 14 Dec 2015:

We always try to fill shifts with our own staff however we do occasionally have to use agency staff for last minute shift cover. When we do have to use agency staff we only use reputable agencies that are registered with the care inspectorate. If any resident reports an issue with a member of agency staff we would then immediately report this to the agency to follow their own protocols on dealing with staff issues and ask that the member of staff does not return to Murrayfield House. We are currently recruiting staff to try to ensure we have adequate cover for staff absence due to annual leave and sickness.

My mother was here for respite for 18 days. Off the 18 days she was confined to her room for 10 days and was not allowed visitors as there was an outbreak of Norovirus. She has dementia and was moved to the secure unit several times to sit in their day room as she kept trying to leave via the fire escape. The staff complained to me on the phone that this was very inconvenient as they were busy and they had to run down the drive to catch her. There was also one occasion when the staff would not let her come to the phone because of the norovirus. They told me there was no movement between the floors for staff to contain the outbreak yet it was okay for them to move my Mum. When we were shown around there was no mention of a secure unit or the fact my Mum might be placed there. Arts and crafts class consisted of a photocopy of a colouring in book of pictures of animals. My Mum got a picture of koalas to colour in. It was a disappointing experience for my Mum and for the family and has made us reluctant to seek further residential care. We had hoped that this would be a good experience for us all and to meet the future needs for my Mum.

How likely would you be to recommend Murrayfield House Care Home? Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Very Poor

Management: Satisfactory

Safety / Security: Very Poor

Rooms: Excellent

Value for Money: Very Poor

HC-One, Careline Team at Murrayfield House Care Home responded to this review on 08 Oct 2015:

Residents are assessed by one of the management team prior to a respite admission and a specific unit is allocated. On admission Residents will have their care needs re assessed by the care team who are supporting them on a daily basis. Where risks are assessed that were not present prior to admission the management team will try to reduce the risk and place the Resident in a safe environment for the remainder of their stay.

There is a full activities programme in each unit and Residents are encouraged to take part including outings.

When there is an outbreak of infection, precautions are taken to prevent the spread of infection and fortunately, the infection was contained.

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Mandy

Mandy Cooper

Job Title: Home Manager

Joined: 2010

Description:

Mandy is a Registered Nurse with over thirty years’ experience in providing care and support for elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having been with HC-One for a number of years, Mandy shares the company’s vision in aiming to provide the kindest care for each and every Resident. She uses her extensive knowledge of Murrayfield House to motivate her team to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and church groups and is always keen to include the local community in life at Murrayfield House.

When asked what she enjoys most about her role, Mandy remarked: “I love meeting people from all walks of life and I take enormous satisfaction from feeling that I have made a difference the lives of our Residents.”

Outside of work, Mandy enjoys walking and gardening.

If you would like to find out more information about Murrayfield House, Mandy has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Murrayfield House Care Home