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- Barchester Four Hills Care Home

I found this home welcoming, clean and comfortable. A lovely atmosphere within the home and roomsI H(Friend of Resident/Service User)

went ‘above and beyond’ what we would have expected.Heather M(Daughter of Resident/Service User)

The whole team understand and communicate and assist my mother in a consistent wayLynn M(Daughter of Resident/Service User)

I found this home welcoming, clean and comfortable. A lovely atmosphere within the home and roomsI H(Friend of Resident/Service User)

went ‘above and beyond’ what we would have expected.Heather M(Daughter of Resident/Service User)

The whole team understand and communicate and assist my mother in a consistent wayLynn M(Daughter of Resident/Service User)

At Four Hills staff and residents are lucky to have the best of both worlds - located in the north of Glasgow, just a stone's throw from the bustling west-end and the city centre; yet a half hour drive will take you to the bonny banks of Loch Lomond. Four Hills is a modern, purpose-built care home situated in the Ruchill housing area; where the home is at the heart...
Care Provided by Barchester Four Hills Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Four Hills Care Home for full pricing details and T&Cs.
Contact Barchester Four Hills Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Gwen Mackenzie(Operations Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2004
Room Information
- Single Rooms (120)
Visiting
- Open visiting
Parking
- Parking available
Barchester Four Hills Care Home Reviews (116)
Barchester Four Hills Care Home has a Review Score of 9.3 (9.280) out of 10, based on 19 reviews in the last 2 years.
Over all time Barchester Four Hills Care Home has 116 reviews.
I am very grateful for the cheerful, caring and supportive help provided whilst I have been in hospital for major surgery. The design and layout at Barchester Four Hills Care Home is very pleasant and the welcoming reception area with comfortable seating, where coffee and cake are available is a real plus.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The staff at Four Hills have been great on all fronts from the beginning.
The lady who showed my brother and me around was informative and was frank about some areas needing to be decorated, this is ongoing and has been happening since my dad has been there too.
Dad is a resident in the Lambhill unit; the manager and all nursing staff, the healthcare assistants, and the domestic staff are a very good team.
The manager, nurses, and healthcare assistants have provided excellent care, and my dad is looking and feeling better and stronger since arriving.
There have been a couple of times he’s not been happy with something and it’s been dealt with quickly and sensitively.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
We, as a family, feel she is now in a safe place. Thanks to you all.
Thank you so much for taking the time to review our service. I am so pleased to see that your sister is doing well, long may this continue. Joining in all the activities is so important in maintaining her well-being and so glad that she is taking that opportunity to do so. If there are any other...
I can't praise this home enough for looking after my 92-year-old father, all staff from the nurses to the cleaners are wonderful.
I am so pleased your dad has settled well into Four Hills. I will be sure to pass on your comments to the staff in the Unit. Thank you for taking the time to submit this review it means a lot to us all. Eleanor Wilson, General Manager
My dad was in this care home for 10 months and his care was excellent all the staff are so caring and friendly. No one passes by without saying hello. He had dementia and was difficult at times but was treated with empathy and patience, especially by his carer. He had a lovely room and was well cared for. My dad sadly passed away this month peacefully and was treated with respect. I cannot recommend this care home highly enough.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Her conversation can be quite poor and I know that the staff try hard to talk to her, which is a very good point.
On my weekly visits, I'm always well-treated and have no problems speaking with the staff.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
We have had a rough time placing our dad into long-term care from the hospital Four Hills gave us time and support explaining everything and my dads settled in and staff and management have treated him well with dignity and respect.
Thank you for taking the time to review our service. I'm so pleased your Dad has settled well into Four Hills. We are always looking for ways of improving the overall experience and would love to catch up with you the next time you are up visiting your Dad.
My brother came to Four Hills on the 31st August 2023, after 8 weeks in hospital. He had lost his appetite and his ability to hold a knife and fork and was rather despondent. However, when I visited him two days later he was sitting up, fully dressed, looking very happy and contented and when I asked staff if he was managing to eat anything, I was told 'everything that's put in front of him'. I couldn't believe it. Needless to say, he has quickly regained weight. As a family, this has made us all extremely relieved to see our brother so settled and content. We are really grateful to all the staff at Four Hills and appreciate everything they do, I find them very friendly, caring and attentive.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Our mum came into your nursing home on the 19th of December. The staff were amazing and went above and beyond to make our mum feel safe, secure and comfortable. Staff were honest, and kind and could not have done more for our mum.
Thank you so much for taking the time to review our service. I am delighted to hear that your mum had such a positive experience as moving into a care home can be overwhelming. I will be sure to pass your comments on to the staff.
Cannot thank management and staff enough for their care, kindness and consideration in looking after my mother. They go above and beyond normal caring. Thank you so much.
Thank you for taking the time to submit your review. It means a lot to myself and staff to hear that your mum has settled into the home, I will be sure to pass your comments on to the care staff.
Staff so attentive. No job too difficult. Special mention to the front door receptionist.
Thank you so much for taking the time to submit your review. It means a lot to staff and I will be sure to pass on your comments.
Overall, impressed with the service given by every staff member in the care home. My great aunt has been well looked after and taking part of most of the activities that get carried out. The lovely staff also put on an excellent party for my great aunt's 90th where the entertainment and the food was outstanding! All the staff at the main reception are so welcoming and always have a smile on their faces.
Thank you so much for taking the time to submit your review it means a great deal to all the staff in the home. I'm so pleased to hear that you had a lovely celebration of your Aunt's 90th birthday, fabulous.
I am extremely impressed by the range of activities offered by the activities workers. My own mother was in care in a different home and the activities were very mundane and uninteresting. I love how Barchester Four Hills Care Home tries to hang an activity on anything that is happening in the wilder world from International Chocolate Day to the Coronation to the Grand National. Small group activities outside seem perfect for some residents. The idea of having them ice skating blew my mind!
Thank you so much for taking the time to give us a review, I will ensure that your comments are passed on to the staff. Our activities team are always looking for new ways to enrich the lives of our residents. I will be sure to pass your comments on to the team. If you would like to offer us any suggestions we would love to hear from you. Once again, many thanks.
Very nice and caring nursing home. Very well maintained.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Extremely caring and very hardworking friendly staff.
Thank you so much for taking the time to send in a review. It means a lot to both me as general manager and the staff to know that your experience of Four Hills has been a positive one. If you would like to discuss anything at any time please do not hesitate to get in touch.
The care home staff have been amazing with my dad.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
To be honest, I have marked the ratings I know as I do not know all as yet. I do not know all the facilities as yet. Value for money is not my business as I am only a niece, direct family are dealing with this matter. Activities, I do not know as yet. Keep up the good work.
Thank you very much for taking the time to review our service. It means a great deal to staff to get feedback from family and friends. I am pleased to hear your aunt has settled in and enjoying her stay here at Four Hills.
Overall very positive experience for my mother. Facilities are excellent with plenty of space and meeting rooms although bedrooms could be better. Staff particularly the more experienced staff are excellent with my mum and the range of activities available is good.
Thank you very much for taking the time to send in a review. Your opinion is very important and valuable, we use all the feedback received to ensure we continue to improve the services we offer to our residents.
My friend and I stayed next door to each other and brought our children up together and it is sad that she can no longer stay in her own house. I was glad to see she was happy and well cared for. Only being here for 1 hour and 15 minutes it was a very welcoming environment. All staff spoke to us and included my friend in introductions. Her room was spotless and there was no odour on the premises. She likes the food and has even been to a French lesson.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
All the staff showed care and compassion to my late mother, who unfortunately was unable to benefit from the facilities at For Hills apart from the peace and comfort that you provided in her final days.
My sincere condolences on the loss of your mum and thank you for taking the time to review our care home. I am glad that we were able to provide her and the family the care and support she so deserved if only for a short period of time. I will be sure to pass on your comments to the staff. Once again many thanks and take care.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 19 June 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Good
(4)
- How good is our staff team?Good
(4)
- How good is our setting?Good
(4)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 29 Jan 2026
Staff and residents at Four Hills in Ruchill are celebrating receiving exceptional feedback in the home’s customer satisfaction survey. Everyone is as proud as can be after the home scored...
- 30 Nov 2025
Local care home Four Hills in Ruchill, Glasgow is opening its doors to members of the community in a bid to help tackle loneliness. Older community members, who might usually...
- 21 Oct 2025
A Carer at Four Hills Care Home in Ruchill has received a prestigious Thirty-Year Service Award in celebration of working at Barchester Healthcare for 30 years. John Ferns, now Carer...
There are no upcoming events for Barchester Four Hills Care Home.
Awards / Recognitions (22)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Four Hills Care Home.
Meet the Team (6)

Hi, my name is Gwen, and I am the Operations Manager here at Four Hills care home.
I am a Qualified Nurse and Manager; I have worked in the healthcare sector for over 30 years and bring a wealth of knowledge and experience to the home. I like to build strong working relations with the team and stakeholders involved.
The quality of care that all my residents receive is my passion, and I aim to ensure that all the residents in my care receive the best and most person-centred care possible.
If you are looking for care for yourself or a loved one, please do get in touch, and I look forward to welcoming you to our home. You’re always welcome!

Annie joined Four Hills in 2014 in the Laundry department before moving to the front-of-house in Jun 2015. After Annie's hard work and continuous support to the home, Annie was promoted to Administrator in February 2022.
Annie loves to interact with residents and families and does not only a great job at supporting our residents but our staff too.

Atiya joined Barchester as an Admin Assistant in April 2024. She graduated in Business Analysis and Consulting from the University of Strathclyde. It is her passion to work in the healthcare environment. Her enthusiasm for learning new things has given her an edge in the role.
She is a compassionate and hard-working individual with exceptional organisational skills. She believes in supporting her team to ensure the highest quality of care for residents and the smooth operation of the home.

Eileen joined the Four Hills Family in 1999 and has worked in various roles since. Eileen originally started as a Kitchen Assistant, then moved on to Domestic, before moving on to her current role as Activities Assistant since 2017.
Eileen loves to bring joy to residents' lives by putting on meaningful and engaging activities. From in-house entertainment to trips out, our Activities team always have something going on to keep our residents engaged and stimulated.

Hi, my name is Fraser, and I am Head of Maintenance here at Four Hills. I have over 30 years of experience in plumbing and maintenance, and I am looking forward to making a difference in the company.
I am especially looking forward to building relationships and friendships with our residents in Four Hills.

Hi, my name is Michelle, and I am a Unit Manager. I previously worked at Four Hills as a carer when the home first opened back in 1993, gaining early hands-on experience in person-centred care.
Since then, I have built a 14-year career as a qualified nurse, developing extensive clinical knowledge and leadership skills. I am now proud to be back at Four Hills as a Unit Manager, committed to delivering high-quality care and supporting both residents and staff.
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