Quayside Care Home

My mother moved into Quayside 2 weeks ago. She was made to feel very welcome and has settled in very well. All the staff are very friendly to both mum and her family. The manager of the home is very easy to talk to and has an open door policy which is very helpful as this has been a very difficult decision for us to make.

Friendly approachable staff. Residents seem happy and well cared for. Calm, relaxed atmosphere.

My mum arrived at the home on 23/1/26, both my sister and I were full of worry and anxiety about her move, however these were soon put to rest! The staff explained everything to us and readily reassured us with mums transition into her new environment. After just one week, my mum looked like a new woman, hair all blow dried, new clothes. We didn't recognise her. I cannot thank the staff enough for the comfort they have brought to us in just two weeks.

The home is nice and clean, and there is a clean, fresh smell entering Caledonia House. The lounge is well arranged with comfortable furnishings around the fire/television, and in groups so you can speak. The bedroom is always clean, and the bed linen is changed regularly. Cake and fruit are provided at afternoon tea.

Over this past year there has been a lot of new staff. They are all so helpful and properly care for my mum and other residents. There are lots of clubs and entertainment and my mum is much happier than she as been in the past.

Catherine's medical and physical care are absolutely wonderful. I am reassured Catherine is in good hands because the staff work very well and make sure the GP and Doctors have been upstairs. Staff are all lovely, and the food is a huge amount of proper nutrients.

We did not receive the standard of car that we expected from this care home. Raised concerns which were ignored resulting in my gran being hospitalised for 5 weeks and still currently in hospital. We raised a complaint and were told we would hear back which we are still awaiting word back from nearly 5 weeks later. We have been told it has now been passed to regional managers.

My mother, who has dementia has been in Quayside since December 2024 initially as a placement and then permanent from April 2025. On the many times I have visited at random times I can only praise all staff that I have spoken to and seen attending others in Jupiter house on how attentive they are with all residents. I have attended when there is some form of entertainment or activity on the go and all staff get involved when possible ensuring everyone is included. If there has been an incident or concern then I have been made aware at that time. This was the right choice for my mother's needs. Can't thank all members of staff enough.

My Mum has been a resident at Quayside for 3 weeks now and I am so impressed with the quality of care being provided to my Mum. The staff ar caring and have been very helpful whether it was in person or over the telephone they have taken the time to answer any questions. Whilst visiting my Mum it was apparent the staff care dearly for the residents. We visited at various times of the day and upto three times in a day. Totally happy with this care home and would recommend it highly for your loved ones. Thank you Quayside

My wife spent 550 days in your home with severe physical and cognitive difficulties which required 24/7 care. She was confined to bed and was unable to perform her basic needs. Above all she required tender loving care and that was what she was always given. Great attention was given to her personal hygiene and clothing. Throughout her entire stay I never once thought of making a complaint of any sort. I will always be happy to recommend your home.

I was with my mum when she died at quayside and it was very peaceful and so comforting to know that even after she passed on, this was completed and done with so much peace and love afterwards.. Thankyou to all the staff, nurses, carers, laundry staff, cleaners, maintenance staff, I knew them all my name as I was up there 6 days a week.. Can't fault anyone.. Thankyou so much for all your love and respect you gave me and mum daily. Xx

The staff are great. Very friendly and patient with the residents.

My dad was admitted to Quayside in November 2022 and I admit I was nervous as I wasn't sure about handing over care to strangers. However, the care he has received has been great and the staff have been wonderful with him as he can be grumpy, to say the least. I am always called if anything is wrong with Dad and what is being done to help him. I could not have asked for better care for him and the staff made it easy for me to relax knowing he is in a safe place.

Since my dad moved to Quayside he has come on brilliantly, he loved being in the day room with as he says (his mates) which I love as it means he feels safe. His health has improved and he has gained some of the weight which he lost in the hospital. The care he receives is first class the staff are all so friendly he likes them all. If he needs anything they will get it for him. The staff are very good to him and they are good to us as a family they listen to us if we make a request for my dad they do it right away no waiting. It makes me so happy to know he is so well looked after and he is happy there too. Thank you for all the TLC he receives from every member of staff.

My experience at the Quayside Care Home has been great. The residents and staff are all friendly.

Generally my experience of Dad's support/care has been very positive over the 5 months or so he has been here. The staff are largely welcoming and supportive. I have found the management to be very approachable and empathetic. A special shout out to the well-being team who make a huge effort to involve residents in appropriate activities.

Mum loves her room. The staff are all great. All staff happy to help.

My dad came to Quayside in January 2024 and I couldn't be happier with his care. The facilities are lovely and well kept and the staff are fantastic, nothing is a problem and they do their very best every day for all residents. I wish I had found this place sooner, couldn't ask/recommend higher!

All the staff we have met are always so lovely and offering help.

My uncle received excellent care at Quayside Care Home. The staff and manager were so caring and friendly. Nothing was ever a problem and the communication was great. I cannot recommend this home highly enough.