Quayside Care Home, Glasgow, Glasgow City
Quayside Care Home, Glasgow, Glasgow City
Quayside Care Home, Glasgow, Glasgow City

Quayside is a modern, purpose-built home providing quality 24-hour care for older residents. Individualised care plans are offered to those who are living with dementia, Parkinson's and Huntington's. Palliative care is also available as well as short-term stays to those who are looking for a little respite and convalescence.

Consisting of six individual houses, Quayside offers comfortable and well-furnished accommodation. Most of the attractively decorated bedrooms have views over the large, landscaped gardens and all have ensuite facilities. As well as a patio area, there is a sensory garden and a water feature that residents can enjoy in the summer months. Residents are encouraged to join the gardening group if they wish or make use of the putting green.

A wide range of balanced, nutritious dishes catering for all diets and tastes are prepared daily, and the chef only uses fresh produce. Residents can choose to eat in a dining room or, if they wish, in the privacy of their own bedroom.

Enjoyable and stimulating activities for residents of all abilities are always available, including painting and dominoes, cinema evenings, exercise to music, bingo and local entertainers who visit regularly. Trips to local places of interest and to the local pub for lunch also feature on the events calendar.

Group: Bupa Care Homes

Person in charge: Susan MacDonald (General Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 174 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 174

Rooms with ensuite WC: 174

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Quayside Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Quayside Care Home has a Review Score of 9.2 (9.242)

The Review Score of 9.2 (maximum of 10) for Quayside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Quayside Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 27 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.466 for Quayside Care Home is calculated as follows: ( (266 Excellents x 5) + (150 Goods x 4) + (35 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 459 Ratings = 4.466

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.776 Points relating to the number of positive Reviews for Quayside Care Home is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 34.8 positive Reviews (174 registered maximum number of service users ÷ 5). 27 Reviews ÷ 34.8 Target = 0.776

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    17
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Quayside Care Home?

  • Extremely LIKELY
    29
  • Likely
    10
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Quayside Care Home

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    9
  • Resident / Service User
    5
  • Friend of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

My mum came here a couple of months ago. She seems to have settled well enough. The staff here are friendly and helpful and seem fond of my mum. The care home itself is somewhat shabby and could do with a bit of updating as furniture is quite worn and rooms could do with a paint. The grounds outside let the place down with grass overgrown and needs weeding. At the end of the day, it's the care that matters.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Very Poor

Jayne Duck, Customer services administrator at Quayside Care Home responded to this review on 08 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Well, my overall support in the home is very good and I can safely put my mind at ease knowing my relative is getting a lot of support and care.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Quayside Care Home responded to this review on 08 Nov 2017:

Thank you for your review. I'm so glad that you have peace of mind knowing that your relative is well cared for and safe.

Very friendly staff, more than willing to help and answer any questions pleasant surroundings.

How likely would you be to recommend Quayside Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Quayside Care Home responded to this review on 02 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Everything is done to a very high standard. Staff are very friendly and efficient.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Quayside Care Home responded to this review on 02 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Generally, the overall experience is good. My mother does not fully participate in the activities so we cannot really comment on these. Food could be more varied but satisfactory. Otherwise, I have no current issues.

How likely would you be to recommend Quayside Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Quayside Care Home responded to this review on 26 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Very good. I have no worries about his care.

How likely would you be to recommend Quayside Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 26 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I am very pleased with the level of care that is provided by the staff. Everyone is very pleasant and friendly and my brother is looked after very well.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 26 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Always very welcoming and pleasant. Staff always know where my dad is and are able to update us on his condition. He seems to enjoy his food. Everywhere is clean and presentable. He is regularly assessed by doctors for his medication and wellbeing and we are informed promptly.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 26 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Mum is well cared for, all the carers are lovely. They can't do enough for mum and myself. I have no worries about mum living here.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 26 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I find the care home and staff very good. The staff cannot be any friendlier, they are always happy to help. The care home is clean and tidy and has all of the required equipment to help with dads happiness of staying ie TV and remote control.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 26 Oct 2017:

Thank you for your review. It is so nice to hear that all our staff are friendly and helpful and that your dad is happy. It must give you peace of mind knowing that your dad is happy and well cared for.

The staff are all really helpful and friendly which I think is a good thing. The level of care my mother receives is very good.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 26 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The staff who care for all of us are excellent. They work very hard to look after everybody. The staff have the patience of a saint and I can't thank them enough.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 24 Oct 2017:

Thank you for your review and kind words about our staff, it is lovely to hear these things and to know that you are being well cared for.

I would like to say, that the care my Mother received while being assessed, was fantastic.
Every single carer/nurse.......were extremely professional in all their care.

How likely would you be to recommend Quayside Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 24 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mother was in for 10 nights respite at Quayside Care Home. She was well looked after and was quite happy once she settled as this was her first time away from her own home. All the staff were very pleasant and nothing is a bother to them.

How likely would you be to recommend Quayside Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 18 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I would recommend this care home, staff are excellent.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Quayside Care Home responded to this review on 11 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The staff are all really friendly and put you at ease, especially at such a stressful time. My mother is in for her 28-day assessment and we are hoping that she gets a full-time residency because she really likes where she is and she's quite content. It's easy to access for all the family as we all stay nearby, especially for me and my 17-year-old son as we do not have a care. Altogether, I am very happy with the treatment my mother has received and she also says that the food is lovely too.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Quayside Care Home responded to this review on 22 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I am well looked after. The staff make you feel welcome and take care of me. I have a lot of friends here.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Quayside Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team

I feel there could be more staff, as much as the staff do their best, I feel they are overworked and would like to give the residents more time and attention but can't.

How likely would you be to recommend Quayside Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Emily WIlson, Customer Service Administrator at Quayside Care Home responded to this review on 19 May 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We, as Bupa, are currently working on our staffing levels. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

I have no complaints at all. The home staff are very good at taking care of all the people in the home.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I am very pleased with the service here. My mother has been here for the last six months and has settled in very well. All the staff are very helpful and keep up to date with everything related to my mother.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 11 May 2017:

Thank you for your review. Glad to hear that your mum has settled in well and that you know what is happening all the time with regards to your mums care. The Bupa Customer Care Team.

So glad our dad is in this lovely home, amongst great helpful staff and residents. This makes myself and my siblings feel relieved and happy he is in a fantastic environment.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Quayside Care Home responded to this review on 11 May 2017:

Thank you for your review. Great to hear that your dad has settled and made new friends, and that you can have peace of mind knowing that he is looked after. The Bupa Customer Care Team.

The care here is good.

How likely would you be to recommend Quayside Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer sercices administrator at Quayside Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I have enjoyed my holiday. The staff are very good to me. I am looking forward to going home but I will come back with my family.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer sercices administrator at Quayside Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The care home is A1 and the staff here are very efficient. Also, the food is very palatable.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer sercices administrator at Quayside Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I would like to thank the staff for the care given to my mum and the support offered to the family.
My mum was only in Quayside for a week but every aspect was treated with dignity. The empathy and support shown by all the staff were outstanding and will not be forgotten by her family.
Can I make a special mention to the unit manager of Waverley House who has given us great support all week and has made it that bit easier at this sad time.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Quayside Care Home responded to this review on 26 Apr 2017:

Thank you so much for your lovely review. I am so pleased that Quayside provided both you, and your Mum with the care and support you needed. I will pass on your kind comments to the home's manager. The Bupa Customer Care Team.

As I visit my mum on a regular basis I see both during the afternoon and at night. My mum is very well looked after by all the staff who have great patience with everyone. My mum's bedroom is always spotless and so is her personal care. There is a good variety of meals on offer and my mum has put on some weight since being here. I would recommend this home to anyone.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Emily Wilson, Customer Service Administrator at Quayside Care Home responded to this review on 26 Apr 2017:

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are happy with Quayside Care Home, their staff, and that you would recommend this home to others. The Bupa Customer Care Team.

I have found the Quayside Care Home and all the staff are more than satisfactory for my brother's needs, and also I would recommend the home to anyone looking to place a relative.
My brother seems to have settled in here very well and all the family are very pleased.

How likely would you be to recommend Quayside Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Quayside Care Home responded to this review on 26 Apr 2017:

Thank you for your feedback, we really appreciate it. I am pleased that your Brother has settled in well at Quayside, and that you would recommend this home to others. The Bupa Customer Care Team.

I would just like to say that I am very impressed with the level of care that I've witnessed for my elderly grandmother, who is at end of life with dementia and a resident at your care home. I try to visit as often as I can and during these times I've found the staff to be extremely helpful (even when it is evident they are busy). The nurses regularly check on my gran during my visitations and I've even been offered cups of tea! I once mentioned in passing to a nurse that even though her appetite isn't what it used to be, she still has a sweet tooth and loves jelly and ice cream. To my surprise, the next time I visited, the nurse had obviously passed on what I'd said because my gran was given jelly and ice cream. It's the little things like this that reassure me that my gran is in safe hands. The attention to detail really does make a difference and doesn't go unnoticed.

How likely would you be to recommend Quayside Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at Quayside Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

In the short time I have been associated with the care home I have found it to be of high standard, in food, care, hygiene and caring. The staff have always been very helpful, willing to listen and always ready to help with any concerns. The gardens surrounding the complex are well maintained and a pleasure to sit in. Overall very satisfied with the care given to my Mum.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Quayside Care Home responded to this review on 14 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very happy to have my mother in this care home. If I have any questions or problems I can speak to someone immediately and it is dealt with, I am kept informed of any change of my mother's health. The staff are very happy and interested in my mother's welfare. Home is spotless and free from any odours.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Quayside Care Home responded to this review on 01 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Happy with the level of care/interaction/medical care mum and dad are receiving.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Poor

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Quayside Care Home responded to this review on 21 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Overall I find services very good though at times under staffed so there could be more carers sometimes. The staff take very good care of my mother and I know although she can't express so that she likes and trusts them which to me is the most important thing. I am very happy with her care and any concerns I have are always dealt with straight away. Also the unit has a nice atmosphere and relatives are always made very welcome.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Quayside Care Home responded to this review on 20 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff in Caledonia House are amazing, they are kind, caring and very approachable. My only observation is hat I don't see the staff sitting with the residents on the occasions I visit. They are completing care plans. I feel there should be more staff on duty. The food at times looks unappetising but overall if I had to choose again I would still choose Caledonia.
Activities not always suitable for mum as she is deaf and blind. Feel more could be done to help her boredom and isolation.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Excellent

Activities: Poor

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Quayside Care Home responded to this review on 14 Jun 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Care Team.

I came here to visit a friend. When I asked for directions twice the staff were very helpful and I was shown to the room where my friend was. Then in a short time I was offered a cup of tea as well as mu friend. Not only tea but a lovely cake and a little fresh fruit!
the staff were cheery and pleasant. So there was a good atmosphere.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rose Pickering, Customer Service Administrator at Quayside Care Home responded to this review on 14 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very happy with the whole package, no complaints whatsoever with the staff and the home.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Quayside Care Home responded to this review on 14 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am quite happy with the care my sister gets here and it is quite handy for me to visit her as I don't have a car. I hope they keep her here as it lets us visit her.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Quayside Care Home responded to this review on 14 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am a staff nurse myself working in a care home in Kirkintilloch and can compare the service my relative has received. I feel my aunt receives a good standard of care, she is comfortable, knows the staff well and is cared for to the best of the staff ability. The staff appear to be friendly and helpful to both myself, my family and my aunt the service user.

How likely would you be to recommend Quayside Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Rose Pickering, Customer Service Administrator at Quayside Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

All of the staff at Quayside care home are very caring and considerate. All of the residents are very well looked after and well fed.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum on a permanent four week placement. The staff are very friendly, very attentive and very approachable.

How likely would you be to recommend Quayside Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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